We stored our furniture at Extra Space Storage in San Diego for about four months while we were away for the summer. When we came back, we found the floor completely soaked with water, and many of our belongings were badly damaged -- including three mattresses, their toppers, waterproof covers, storage bags, and several household appliances and furniture pieces. The total loss was over $8,000. The water clearly came from the facility itself, seeping through the side and back walls of the storage unit. We have clear photo evidence showing large water marks in front of the unit, which means the flooding was visible for some time but completely ignored by management. When we first reported the issue, the on-site manager admitted that they did not even know what was behind their facility, which shows a serious lack of inspection and maintenance. Later, when we discussed the damage and requested compensation, the district manager got involved -- but he refused to take any responsibility or offer any compensation or refund. Although we had insurance, it only covered $2,000, far below our actual losses. The facility refused to refund the four months of storage rent, even though the unit was clearly unsafe and caused extensive damage. This was a truly disappointing and frustrating experience. We trusted Extra Space Storage to keep our belongings safe, but due to their negligence, lack of facility maintenance, and poor management accountability, we suffered major losses. I strongly recommend anyone considering this location to think twice and inspect your unit regularly. read more

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Great experience. Reserved online and finished in store so I could check out the place before finalizing. Pat helped me through the process, answered questions, offered options and showed me around. The process was clear, well thought out and I knew exactly what to do. The place is clean and maintained and I feel satisfied leaving my property here until I need it. Highly recommend. read more

After researching several local storage options, I found that Extra Space Storage offered the best prices and convenient drive-up access, even for a smaller 5x10 unit. The on-site manager, Pat, has been very helpful and welcoming. So far, my experience has been positive. read more

The management here are new and very inexperienced and even though they advertise hours of 6am to 10 pm, you are not welcome to visit more than 30 minutes. They actually called the police because I insisted I was able to come between the hours of 6-10pm. They said I was here too long , having been there one hour. The unit itself is hard to get stuff into and Everything must be taken out to the parking lot otherwise I blocked the aisle is sometimes it takes several hours to get my stuff in and out. Of course T he police sided with me because the posted hours are 6-10pm. Now they have put a lock on my unit preventing me from gaining access to my own property. I'm all paid up in rent, and this is illegal. I will post again the next update read more

Extra Space Storage - Self Storage Near Me - San Diego, California

The staff here was so helpful. I was renting a storage unit for 1 month. It was so easy! They answered all my questions and were very friendly. Highly recommend!! read more

Best storage experience I've ever had. I've worked with a few other companies and always found them to be rude and try to take advantage of their customers. All the people I talked to at Extra Space were kind, helpful, and made the process so smooth. The cancellation process was very forgiving and they didn't nickel and dime me for staying 3 extra days. All the units at this location are drive-up and that was so so so convenient. I will 100% use this facility again if needed. read more

Just moved in, to make room in cluttered garage and sort junk out. The whole process was EXTREMELY pleasant. I first called (no web reservation), and the girl was helpful to figure out whether to take advantage of the 1st month free or lock the "discounted forever price". Then everything was online and automated while she was still on the phone with me. Painless and even fun! Immediate email receipt. Then I immediately got a welcome phone call from the office, informing me that the programmed code (you get to choose the last 4 digits) is verified to work and padlocks are in place. The code was texted with a picture of the unit. I rented 10x10 double door which isn't that large but large enough to store a TON of boxes. I brought in a couple of plastic shelves that I was using on the patio to stack up boxes, winter beddings, holiday items, treadmill, etc., and now I can concentrate on junking crap in the packed garage. Although we can access until 10, it's difficult after dark. Of course you rudely end up blocking the rather narrow aisle to use headlights (please don't do it). Glad I decided to do this in the summer. I'd pay extra $30 if they had a simple room light. I was going to secure shelves inside the unit, but the possible spots don't seem to be sturdy enough to tie shelves to. That's my only complaint so far. I saw a security/office person patrolling as well. While I understand they don't want inconsiderate people dumping furniture, I wish dumpsters weren't locked. 1st month free isn't exactly free---you still have to pay insurance. If you plan to store fragile items, be sure to purchase earthquake insurance too. I seriously didn't expect this kind of customer service from a self-storage. Can't beat their price if you want a drive-up unit!! read more

A barely 6 months after signing in for a certain price, got a mail notifying me of a whooping 87% price increase on my unit due to "we continually review market prices". 87%!!! What a joke, I will be canceling and go somewhere else. read more

For bang-for-the-buck in the area, Extra Space Storage worked out great. Before our move to San Diego, my wife and I checked out several storage spaces near University City/UTC. The storage lockers in this location are mostly drive-up. This made it convenient for unloading from the moving truck. The two spaces we got were not as "modern" as others in the area, but for storing our garage full of household goods, they have been fine. I reserved on the Internet two times. Both times when I went to the office to complete the paperwork, the online price was honored. In fact, I was offered a lower "promotional" price both times. read more

Margie did an excellent job and got us in and out quickly and professionally. She assisted the movers with ideas on how to maximize a tight space and we fit everything in the smaller space. She also offered to handle paperwork on the back end to allow the movers to work while it was still cool outside and me to be present to supervise. I also received half off my first months rent! read more

Extra Space Storage - Fast friendly service in and out in a jiffy - Self Storage Near Me - San Diego, California

Pat was wonderful in helping us out! Unit was clean and perfect size for us. Very easy process to sign up and move our stuff in. Thanks!

Recently just left the public storage unit down off of Pacific Coast Highway the lady down there Sheila is a real witch she think she is Gestapo of the complex. Very condescending. We are so happy to be here at extra space storage people are very friendly great access. read more

BE CAREFUL! They advertise that they take pride in safety/security. Their video cameras do not work! They do not care about customers safety. Again, they will tell you that they have round-the-clock surveillance but that is not the case. read more

I needed a storage unit in a hurry after moving out of my last place and Margie, the Store Manager, totally rescued me. She returned my call even though she was headed out of town, and arranged for me to be able to get my stuff into the unit and come in the next day to get everything squared away. She went above and beyond, and even reserved a second unit for me once I told her what I would be putting in it, because she obviously knows it's crazy to try to fit a couch in a 5x5. Anyway, the units were clean, the service was friendly, above and beyond, and fantastic, and Margie is the best! read more

Stephanie was great with helping us security the unit on line and helped our moving guys. Great service.Thank you

We were in a bind to find a storage place quickly. Tom was very helpful in securing a storage unit and working with our movers. He expedited the process quickly and provided excellent follow up. read more

I really like a store manager, Stephanie Purifoy. She is very helpful and real solution maker. This storage place is clean and convenient.

Service was fast and simple! Incredibly friendly and professional. Never had any issues and definitely recommend storing here. Will 100% use them again for any and all storage purposes! read more

Do NOT get a storage unit here!!! This is my first time leaving a yelp review I never call people out but this place!!!! people need to know what they're signing up for. You think you're going to get a low price that you signed up for online, and then they list you at a higher price you end up paying more than you're supposed to. There manipulative, and rip you off. There are way better Storage Unit that you actually get the price that you signed up for. The lady is rude from day one when I got there, you're better off going somewhere else. read more

There is seldom I see such great customer service. I needed a storage unit only for a week between moving apartments. Margie went out of her way to help me out . She gave me a great deal. Plus she took care of the little things , which a storage unit noob like me wasn't aware of.I was notsure how much space I would need and she reserved an extra unit , just in case . If I ever need a storage unit again , I know where to go. read more

I'm here now. I drove 30 miles to pay for a drive up confirmed online and 1-800 number reservation. I explained I need drive up as advertised. They don't have one now that I am here! I'm mad!! I will not use Extra Space again. I used Extra Space two other times in other areas, and it was fine. It was okay to try and up sell me a bigger unit for more $$$. Their mistake. No better offer to compensate me for their lie about the unit. Onto a more ethical place... read more

Tom was very helpful with our situation helped us get into a unit right away! He even referred us to another location for a size we preferred but we decided to stick with this location! read more

Excellent service from Margie, the manager and Tom, the asst manager. This storage is clean with security features! Highly recommended.

Clean and efficient. We live in SF Bay Area and my son attends UCSD. I store his stuff during summer break. This is cheaper, easier and much more time saving than moving his stuff home. We drove 500 miles through LA traffic when he moved in for the first time. It took a whole day and a lot of agony to navigate through Los Angeles. Using the storage unit, we started at 11:30 and finished by 2:00. Only took us 2 trips to move everything out of the apartment. I have a coworker who spent 3 days to haul it home. He has to find space at home to store all the stuff and move it back in September. read more

The facility is clean, and the manager, Margie, is a very sweet lady, and very helpful. The pricing is great, and they have specials on some units. My only complaint is the center divide on Miramar Road that's right in front of the driveway, which can be a little inconvenient when arriving coming from the 805 freeway, or when leaving and heading toward the 15 freeway. Overall, I would recommend this facility to my friends. read more

Storing stuff here was super simple. Easy sign up process and easy to close out as well. The process to close the account literally took me 30 seconds. Super friendly customer service as well. If I need to store stuff again I will definitely go back! read more

Bait and Switch is alive and well in the 21st century. I called the 800 number and was quoted a price of 251 a month for a 10 x 20 storage unit. Toured the unit with the store manager. I later got an email for a higher rate and emailed the manager who confirmed the $251 rate. Well, when I showed up today to sign the papers, guess what?? Now the price is $331 a month or $294 internet rate!! When I informed the counter person I had a confirming email on my quoted rate, she looked it up and confirmed what the manager had quoted! Even so, she refused to offer me the $251 rate. Maybe all the other positive reviews for nice service are legit, but BAIT and SWITCH is not!! Don't do business with these folks. read more

Margie was AMAZING! I cannot stress enough how helpful she was. I was in limbo between having to move out of my apartment before shipping off to Officer Development School in Rhode Island for 5 weeks and then having to have military movers come move me out 3 weeks after I was into school across the country to Maryland...needless to say a lot of moving parts and logistics. Margie was awesome, kept me stress free while I was off training and took care/guided my dad who was my point of contact for the move. Great for military!!! Great customer service, would recommend for EVERYONE!!! read more

Great and super helpful staff. Clean unit and secure property with great hours. Couldn't be happier!

Extra Space Storage has been by FAR the best Storage Facility I've used, and Tom was especially helpful and went above and beyond his job description when I came in frantic, last minute, looking for a place to store my belongings and he did EVERYTHING he could and got me a great deal, provided excellent customer service, and made the stressful process that it could have been very painless! I highly recommend this to anyone looking to store their stuff - ground level access was a HUGE plus, and the price is right to boot! Thanks Tom for all your help!!! read more

Very professional and courteous staff. They explained all of the pricing details and options available for your storage needs. They seem to want you to be satisfied and are appreciative of your business. Clean facilities. Margie is great! read more

I wanted a site near me that I felt safe with and that gave size choices. I started by reserving online then Margie called and asked me a few more questions to insure I was comfortable. I went over later that day and Tom showed me my site and the best aisles to enter and exit. Very helpful- very pleased- perfect customer service. read more

The best storage place! I have rented many storage units over the years since I own a staging company and I'm always storing furniture. The manager Margie really makes this place stand out from anywhere else. She is the main reason why I choose to use this storage facility over any other. She is a good example of going WAY beyond her job duties to help out with any little thing that may come up. This place has the biggest units I've found also and good hours so I highly recommend it! read more