Went to go pick up my glasses today and I absolutely love them! They have such a great variety of…read morestyles with great prices. Plus I got the anti-glare lenses that make everything look so clear. The gentleman that helped me made the decision for the lenses so much easier since he had them too and swore by them. Dr. Hillard is always super nice, funny, and is very patient when I can't decide which is better. "1 or 2, 3 or 4..." The staff is really nice and is very professional and sweet. This is why I will keep coming back again and again.

I recently took my three teenagers to have their yearly check. Two of them for the first time. Dr…read moreHilliard and her staff were unbelievably inviting and caring! My youngest was interested in contacts but had a lot of anxiety about putting things in her eye. There was a young lady,Morgan, that patiently helped her learn how to put the contacts in and how to remove them. The office manager, Donna, also showed great care and patience while we had to go through a few extra steps to find the contacts that were the most comfortable in my daughters inexperienced eyes. Of course I am also greatfull to Dr Hilliard. She is truly a gem. She has a talent for making her patients feel relaxed and comfortable. All of this personal care and interest was given to my children while maintaining strict social distancing standards. We felt safe and cared for! As a bonus the office has recently been remodeled and it is absolutely beautiful!!

I used to like this place, and I've spent a lot of money here over the years, which makes this…read moreexperience even more disappointing. I brought in a pair of Ray-Ban sunglasses to have prescription lenses installed. I specifically told the owner, Phil B., that I planned to have cataract surgery within a year and would want the original Ray-Ban lenses put back in afterward. When I picked up my glasses, the original Ray-Ban lenses were missing. I was assured they would contact the lab and resolve the issue. After several follow-up calls, Carlos was not only unhelpful but also rude, repeatedly telling me to be patient and that it would take time. Two weeks later, I spoke with Phil, who promised he would replace the lenses. I even contacted Ray-Ban myself and learned replacement lenses would cost about $140. Over the next six months, every time I called for an update, Phil said he would order the replacement lenses and get back to me, but nothing ever happened. After being a loyal customer for years, I expected better. Instead, I was met with rude customer service, excuse after excuse, and promises that were never kept. More than six months later, the issue remains unresolved. Extremely disappointing experience.

I've been going to Smith's for my glasses for 12 years and I absolutely love them!! They have such…read morea great variety of frames. I most recently got my first pair of prescription sunglasses from them. I got a custom tint on the lenses and I cannot believe how amazing they are!! I love them so so much! They are really accommodating and great at making adjustments to your frames and lenses, so that your glasses are EXACTLY the way you like them. The customer service is spectacular!!

I had the same experience as others with Lenscrafters here in Pearland. One of my glass lenses…read morepopped out, on a Sunday no less. Lenscrafters was open and fixed it in a couple minutes without charging me. Very grateful!!

I had a pair of glasses to be fixed and they did that in 5 minutes! Amazing customer service.read more

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

Doctor Nguyen and her staff are all very friendly and welcoming. I was greeted by Jennifer who took…read moremy information and asked how I've been since my last appointment. Since I was early for my appointment, she began helping me find some new frames. When Dr Nguyen performed my eye exam, she was very thorough and she explained things in a way that I could understand. She answered my questions. I felt comfortable and never felt rushed. I have been a patient of Dr Nguyen's for several years and have always had the best experience with her and her staff.

I had my vision control in Vision Source. At the end, the…read morereceptionist gave my balance higher than I expected. The reason was the new machine to check the eyes, has additional cost for the customers. I disagree, because the equipment is to get the best eyes exam.

Professional care and customer orientated staff. Their patience and experience exceed expectations…read more I have been going to Eye Care Leaders for over 10 years and have never had a negative experience.

My entire family goes to Eyecare Leaders. They have a wide range of frames for me, my husband, and…read moremy school age children. I receive so many compliments on the Ko Yamato frame. I drive 30 minutes to this office, but I wouldn't have any other way.

Sadly i must revise my review downward. For the 6th time since i wrote my initial review, I drove…read moreby a couple days ago to find this establishment once again... Closed for inexplicable reason in the middle of the day. Makes it difficult to support them. Original review... What a charming, nice place to swing by and get glasses repaired. I took one pair by and they replaced the pads, tightened them up, straightened and cleaned them all for $5. I took another pair today and they did it all (with exception of the new pads) for not a penny. And as a bonus I got this sweet little note from the lady's daughter, Kay and a big hug, both of which made my day. I'll be back the next time I'm due for a brand new pair. Thanks so much for your years of service in this location.

I paid $300 for glasses that are tight!!!!! The inexperienced sales person did not know once your…read moreactually lenses are placed in the frame the fit may or may not be the same. The owner AJ who claims to be a dr will do nothing about it but blame me the customer....BEWARE!

I found the staff Mika and Fran very helpful and professional. Not a long wait.clean and welcoming…read moreenvironment. Patient and informative about products and procedures. A wide variety of selections to fit the tastes of many.

I have used the Pearland facility several times for glasses, off and on. Sometimes they have great…read moreservice and at other times it is pretty bad. I and my wife ordered our eyeglasses recently and received them fairly fast. I encountered a problem with the fit of my wife's glasses. I had to ask the rep to fit them. I had problems with my glasses and returned them after 3 weeks for a Re-do. Again I received them fairly fast. I received a text this morning saying the glasses were ready for pickup. I arrived at approximately 2:25 PM, there was only one person working there. He was with another customer and asked me if I was there to pickup glasses. I told him yes and he said he would be with me shortly. At 2:35 another person came in and went straight to the backroom. I assumed she was on break. At 2:40 I left, since it became apparent that the clerk was not going to be done anytime soon with the customer. He just didn't have the time to walk over and give me my order. I guess Vision Works wants to make sure that they are okay. The same previous frames just new lenses and I can do a better job adjusting my own glasses. So why doesn't Vision Works ask you to make an appointment for pickup, and why can't this place keep some of the good customer service clerks. Or better yet, why don't you have the option to receive the glasses via mail. Regardless, this will be my last pair of glasses from vision works.

I've been coming here for around 20 years. I've always had a great experience. The staff is…read moreknowledgeable, up-to-date with new available equipment, professional, compassionate, helpful & supportive. The doctors are wonderful. I feel that my eye care could not possibly be better!

I'm giving it a 2 because Dr.Pham was very nice and patient. However, the worker (a Hispanic curvy…read morelady) was very impatient, sassy and had a very bad attitude. I was asking if we can see what my insurance would cover the contact lenses and my frames. She was VERY bothered and didn't want to work with me. When I tried to try on one frame, without even trying it on, she's like: "don't put them back, we need to sanitize them. This one, too." and grabbed them immediately. She needed to wear her gloves while giving me eye drops for the sanitizing purpose. Worst medical worker experience I have had so far.I wanted to like this place but I won't unless she's gone.

I am incredibly disappointed by the customer service and will not be returning. After years of…read morebringing my entire family of 8 here, my appointment was cancelled 10 minutes before my arrival today... after I left work early and paid to use the Express Lane since I left work later than planned. I only called to advise that I would be 5 minutes late due to having lost my keys at work. The reply was that they were closing early to get employees home before the ice. While I can understand safety, that should have been a call made this morning!!! The Winter Weather Advisory does not even apply to our area. On the other hand, it's been in effect since 2pm. So, either way, my appointment either should have been honored or I should have been notified earlier of the cancellation! Then I was offered an appointment for tomorrow.... which, by the way, is when the ice will actually arrive to our area! We will be finding a new provider.

My entire family was seen by Dr. Haidar, and I couldn't recommend her more. She was very patient…read morewith my kids, where other locations were not. She also took the time to explain everything thoroughly, and made sure it made sense before moving on. The staff was very friendly and super helpful, especially when it came to picking out a pair of glasses. I highly recommend this location and Dr. Haidar, and I'm excited we've found a new family optometrist.