I visited this place on the advice of someone who has purchased here before. I called ahead to find out how much glasses cost. I was told I could get two pairs of glasses for $76. I was NOT told that literally *everything* is an upgrade. Polycarbonate or better is an upgrade. Scratch resistance is an upgrade. Glare protection is an upgrade. Wasn't told any of that over the phone. So I get there and I choose frames I like. No mention of the special. I watched prices closely. One pair was $60 (regular glasses) and the other was $109 (sunglasses). Jeffrey sits down at the computer to price the sunglasses only to start. He adds all the upgrades and the total is $419. Doesn't walk me through the upgrades (I don't even know what they all mean) and ask me what I want. Doesn't give a crap that he's trying to sell me a $419 pair of glasses like it's no big deal. I was livid and I told him so. I'm not paying $419 for a pair of glasses. I mentioned the special for $76 that I was quoted over the phone. He says, "Oh, that's for these frames" - and shows me 4 rows of ugly ass frames. You get plastic lenses. No scratch resistance. Nada. Just two ugly pairs of cheap glasses. I took my wallet and walked out. The bait and switch was more than enough for me. I will not be back. read more

AMAZING! They had my SUPER STRONG ℞ when neither of the other two big name competitors could even come close (two weeks +)! Amd my new glasses were made in only 16 MINUTES!!! Totally rad staff--Sarina is a total rockstar!!! read more

Eyemart Express - Eyewear & Opticians Near Me - Reno, Nevada

Went there to get new glasses. The staff there was very helpful in picking out new frames . They explained how the new frames were more sturdy and how the prescription lenses would fit in the frames. The price was very affordable. Great business.?Great employees. read more

New prescription made eyes noticeably worse. I asked for a retest and was TOLD in a rude, condescending way to come back in a wk and if not better then I could make an appointment. As a Doctor myself, who is very clinical, I 100% disagree with that assessment and attitude. If the attitude is that intolerant. nobody should use their service. read more

I've gotten a few pairs of glasses here over the years. I just had my prescription updated by my optometrist, and I really wanted a new pair of glasses. The location is great, same plaza as Total Wine and DSW and right across the street from Target. My schedule was pretty tight, but I thought I might have just enough time to make it happen. When I arrived, there were no other customers present. I was greeted right off the bat, and I told them what I was looking for. They have a very large selection of glasses, but I found my new glasses pretty quickly (teal, of course) and managed to get checked out in less than 10 minutes. I had a coupon for 40% off, and that made the glasses totally affordable. My glasses were ready for pickup about 10 days after ordering them and they work great. read more

Fantastic service great selection of glasses to choose from I need a pair that would work with my hearing aids and I found a pair that works great read more

Selection is extensive, service was courteous and knowledgeable. Only drawback was waiting for my glasses. Sunglasses were done within an hour but frames for others needed to be ordered. More reasonable then optometrist office, better selection and price read more

Without a doubt the best, fastest and friendliest eyeglass business in all of Reno. I order two sets of glass with new lenses and frames and both sets were ready by the next day by noon. Less then 24 hours! Wow, no more waiting ten working days like Sam's Club and Costco and with my insurance I paid very little for each pair. Over 1000 frames to pick from, just amazing! read more

Eyemart Express - Eyemart is AMAZING! - Eyewear & Opticians Near Me - Reno, Nevada

I'm the type of person who always falls asleep with my glasses on. And ends up bending them in all sorts of crazy ways. Julie the manager and her staff are always so welcoming as I walk in the door. One of the main things that keep me coming back. Along with their cheap but quality name brand eyewear. You will find getting a set of glasses here is very affordable. With or without insurance. And they offer a one year warranty on most of their products. And will replace it no questions asked. Best things is they have same day pickups for brand new prescriptions. Which makes it very convenient because the mall isn't too far away from their location. If you want great service. And don't want to be paying an arm and a leg for you to get some prescribed glasses. Make sure to check this place out for sure. read more

Eyemart Express - Screw fell out of my glasses somehow. And they set me up with a new screw, and readjusted them, like brand new! - Eyewear & Opticians Near Me - Reno, Nevada

Excellent staff! Excellent experience! The glasses option in the same day is more than amazing. Thank u EyeMart Express! An extra special thanks to Amanda specifically, you went above & beyond, and my experience wouldn't have been what it was without you! EyeMart Express NEEDS to make you employee of the month! Truly Amanda, thank you for all of your hard work! The optometrist staff- Erin & Steph, who are next door are quite efficient in addition, they get you in and right back out, which is what anyone wants at all times. Both are also simply top notch! This will be my permanent place for glasses, I'll be coming back for years to come!! read more

Amanda was beyond helpful! Didn't even realize my glasses were under warranty, she help me get them replaced for free. Then I was able to get a matching pair for sunglasses to match. Thanks for the awesome service Amanda! read more

Picked up my new Super Sexy, Swanky glasses today. Got waited on by the Best!!! Julie has been leading her Team to Greatness for years. Tall, Willowy Blonde with the face of an Angel. Very Skilled at making any pair of glasses come alive with just the right adjustment. Fantastic prices and an Incredible selection. Eyemart Express is my ONLY choice to look like a Star. read more

My and my wife are here to get glasses. I normally drop $400 out of pocket for my glasses. Yet, I am here browsing for 20 minutes and not a single CSR asked if I need assistance. Four techs are standing around and not helping me, but I realized I needed to sign in. After I signed in....we felt that the customer service was really spectacular and they explained everything step-by-step. I was so happy with the service and pricing that I bought a pair of prescription sunglasses in addition to my normal eyeglasses. Overall, we are happy with the experience with Eyemart Express. read more

I went to Eyemart Express for the first time. I was having issues with my own optometrist office fitting my glasses properly and I wanted a second pair. This Eyemart had a great variety of frames and very accommodating staff. Syrena helped find the perfect frames for me. When we added my RX and all the upgrades, I paid half of what it cost at my local optometrist. She was also able to fit my glasses, the ones I came in with, so they no longer were crooked or lay heavy on my nose. Highly recommend. read more

I was out of town visiting for my birthday and low and behold, had to get my eye glasses adjusted. I found this place on Yelp and it was only 8 minutes away along with having some good reviews. So I decided to give it a try, first the place was clean, neat and organized. I was greeted immediately and within 15 minutes (approx.) I was helped out. They were able to do the repair of my eye glasses in a quick and efficient manner. I'm only giving them 5 stars not due to service but only due to the fact that I haven't gotten a chance to order eyeglasses from them. Will definitely keep them in mind next time I'm in town. Thank you for the great service! read more

I see now why the Veteran's Administration contracted with these folks; They. Are. GREAT! Got my Rx from the VA doctor and headed on over to EE; they were busy, lots of activity, lots of customers. However, it was all handled very efficiently. I waited less than five minutes before I was waited on. My options were explained clearly and I made my choices. 52 minutes later I got a text: "Your new glasses are ready". WOW....52 minutes when they're busy. Very impressed. Glasses are great....people were great...the whole experience couldn't possibly have been any better. read more

I only have good things to say about my experiences with Eyemart. Danielle is extremely friendly and knowledgeable. She helped me find the right frames for myself and my daughter. The experience was so good that I referred my mother and brother there (they don't even live in the area). The turn-around time to get your glasses is lightning fast! I have been in and overheard people talking about how long the wait was. But there were so many people in for glasses! The wait was very reasonable, not at all "long". The staff is very kind and approachable, there is a wide selection of frame and lens options. Two thumbs up! read more

Wonderful experience! I accidentally broke my glasses while traveling through Reno. Gave Eyemart a call and they said as long as I have another pair of glasses they can get my prescription and make new ones. Headed over there and was very pleasantly surprised by the friendliness and helpfulness of the staff! I'd say it was the best experience I've ever had at an eyeglasses shop. Left happy with my new glasses:) I could not ask for anything more! Oh and BTW I'm a transgender woman so great experiences like this mean a lot to me:) read more

Went here for exams and glasses for three years before I found out yes, they took my insurance, VSP, but they neglected to tell me it was out of network. I wasted so much money! Yes, you get your glasses in an hour and the doctor next door is very nice, but failing to inform me that I was paying more because they weren't in network is inexcusable. Make sure you ask not only if they accept your insurance but if it is in network! read more

Great Optometrist! Very thorough exam. I give her 5/5 stars. I have to move this review down to 3/5 for the frame store/lab. They were fast and had a lot of good options for frames. Had lenses put in my own frames quickly (15 minutes!) and they were neat and clean. A little bit of an up sell type of place as I saw on their sales screen they had a bunch of "goals" for the month listed. Be wary of that. Also, they allow dogs in their store! There was a dog barking at customers when I was there on 7/2/19. None of the employees did anything about it. Not a service dog. Just an older guy who didn't want to leave his dog at home, as he told an employee. My daughter is highly allergic to dogs so I can never bring her there. Defeats the purpose of getting an eye exam if your eyes are red, watery and itchy. read more

My sister and I went to eyemart express and was helped by an amazing woman who had all the knowledge that the owner would have or more she was that good. Big shout out to Syerena!!! Ask for her and your glasses will be spot on. She is the best I've come in contact with after many pairs of new glasses that just weren't right. Keep up the great service skills girl!!!!! you made it so easy and fast!!!! You ROCK!! wish more people were as kind and smart and knew their business the way you do. Good things are coming your way!!! Thank, Karen Lane read more

Amanda was AWESOME!!! She hooked me up with a great price on three glasses. Then all three were made in less than 30 minutes!!! I will be taking my son back here to get glasses for him today! read more

I have to say a big thank you to theses people. I came in after my eye exam next door and found them to be very efficient and customer service oriented. Each customer was greeted Immediately and they were already assisting 4 customers before me. Lee was always moving and ensuring all were fitted with their glasses properly. I want to say thank you for the excellent service I received from start to finish. I will return. read more

I needed new frames for a trip... and I got em! In less than two hours no less. The service was awesome, everyone I interacted with was so helpful and kind. Will definitely be coming back for my next pair. read more

I went to my eye doctor yesterday because Medicare said I needed an eye exam due to my Type 2 Diabetes. My doctor referred me to Eyemart Express close to home after I told him I didn't have vision insurance. This afternoon I went there just to get a quote for new glasses as I didn't think I have enough in the bank or on my card to cover the expense. After explaining my financial situation to Amanda, she was able to have me walk out with my new glasses within an hour. She was patient and attentive and cared that I was happy with my purchase. Her customer service skills are what everyone in a service industry should have. She is truly an asset to Eyemart Express. Thank you Amanda! read more

I've been purchasing glasses from this location for a few years now and every time I have been impressed. The prices are extremely reasonable, even if they are outside of your insurance network, you receive your glasses within 2 hours, and all of the staff members are friendly, knowledgeable and helpful. Case in point was my most recent experience. I have a medical condition that makes my eyes very sensitive to change. I ended up having to go back 4 times with 3 different prescriptions before my eyes accepted the glasses (again, this was because of my eyes, not an error on Eyemart's part or on the part of my Optometrist). They changed out the lenses 3 times at no charge and not once made me feel like I was causing them a problem. On the contrary, each employee (I think I worked with all of them by the end) continued to assure me that they were going to do everything they could to make sure I was happy with my glasses. They really went above and beyond. I feel certain that I would not have received this level of service anywhere else. I would absolutely recommend this Eyemart Express location to anyone who is looking to get great glasses at a great price and receive top notch customer service! read more

Two stars for what they don't handle: extra large lenses and Xtra-active transition lenses. Costco doesn't either so I had to go elsewhere.

My fiance had a eye exam done and the service was great thrn you go right next door and order your glasses. Easy peasy and reasonably priced

This place is amazing!!! From their selection and pricing to their customer service!!! I have an exceptionally large family which includes kids. These folks NEVER even bat an eye that I just walked in with 6 kids. Most places we used to go to would ensue panic. Today we were helped by Amanda. I got 4 pairs of glasses. 2 for my 9 year old and 2 for myself. She was very friendly, professional and prompt. read more

So fast!! Wouldn't have gone here if I didn't check yelp for eyeglass services. Got my 2 new glasses in less than 30 minutes.

Courteous and professional service all the way around. Michelle ( Optician Apprentice ) was very helpful as she showed me my options in picking out my glasses and answering all of my questions. She had no problem requesting my current RX from my optician (which I forgot) . After ordering two pair of glasses, they were ready for pick-up in less than an hour. Props also to the General Manager Julie as she was very helpful as well when I picked them up in making sure my glasses fit properly and gave me tips on how to take care of them. These two employees are an asset to this store and are the reason my family and I will visit this location in future for all of our eyeglass needs. Having been to other chain type eyeglass stores in the past, you can't beat the price, quality and service at Eyemart Express. read more

We waited for a bit before anyone helped but when someone finally did, Lee hooked it up!!! Came in with a broken prescription sunglasses which I thought was unsalvageable. It took him quite awhile to come back with it but when he did it was way better than before. AWESOME SERVICE!!! read more

I was actually very pleased with how fast the service was! I got my frames with the rx same day. They said it could take up to an hr only took less then 20 minutes ! Can't beat it ! The promotions are what they say no false advertisement or hidden fees getting my new prescription was smooth and very comfortable read more

Even with insurance I still came out of pocket about 250 dollars. Which i guess is normal. There are just fees everywhere. I think the frame place and optometrist are different? I got two non-designer pairs (basic frames) for a decent price. But filing my contact prescription was just ridiculous. They wanted 50 extra bucks because my insurance only paid for so much but it's only a 6 month supply. I go to a different place and get a year supply for the same price. Smh. read more

I was prepared for the high pressure sales pitch to upgrade into $800 glasses. It never came. I was greeted right away and given great service, I was shown the options without the "used car salesman " grind. Very happy with this store! read more

My wife and I went in for the first time to get our glasses done, after shopping at other stores in the plaza they texted both of us within 4 mins for my wife's frames, then mine after 11 mins. The fastest service ever :) read more

I paid a lot of money for their version of Crizal lenses, yet they smeared and scratched just like cheap plastic lenses. I had a pair of expensive frames that I really liked, and the lady got a bit snotty when I didn't pick out a pair from the store. I will go to Walmart next time. read more

Took forever to get my glasses but they turned out well. Not sure if I will go back ere again.

I have bought several glasses from them over the past 3-years. Each time, they've been nothing but kind and helpful. We even joked around that I need to start getting a "punch card" cause I purchase on average 2 or more glasses a year, this time around I bought 4... One of my glasses I thought the tint was too dark, they corrected several times without question until it was to my liking. I would HIGHLY recommend them. read more

From the moment I walked in the customer service was fantastic. I was a "walk-in" and had to wait less than one hour. Everyone there is friendly and professional. Dr. Erin- wow. She took so much time to talk to me and explained everything wonderfully. Kyle helped me pick out frames & was funny, patient, and honest. Glasses are expensive so I appreciate an objective opinion on whether or not they look good!! I've never had an especially good nor bad optometrist experience before today, but from now on I wouldn't go anywhere else. Oh and very reasonable. read more