No one is better than Eyes on Main. Kind, friendly and customer service at its best. Would never go…read moreanywhere else! A 10 in my book.

I am disappointed with the doctor at this location. My mother purchased glasses at this location…read moresix months ago. The glasses never worked, so she went back to Mass Eye & Ear to have them checked and found out they were not made to the prescription. When she called, the doctor yelled at her and said there was nothing she could do since it was over 90 days. I would recommend not going to this location. Thank you for your response. I am disappointed in your conversation with her on the phone earlier today. I will wait and see how this works out. But working in customer service I am mortified how you treated her on the phone today. So I am warning others that they may be yelled at if they do business with your location. But thank you for your response still does not change the 1 star review.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I took my elderly mother to her eye appointment today; while I was waiting for her, someone brought…read morea dog into the office. It had no markings saying it was any kind of service dog, so I assume it was someone's pet. The dog ran around loose for a while, and then it CRAPPED all over the floor! It stunk to high heaven, and I thought I was going to barf. The room was full of elderly people at the time. I would like to know why this was allowed to happen, and would like to know why I shouldn't report it to the board of health.

I came in for a second opinion, and I admit I wasn't aware that insurance only covers one per year,…read morewhich is definitely my fault. despite that however, they allowed me to proceed through the appointment, numb and dilate my eyes just for the doctor to let me know we can't proceed with the appointment, without even giving a chance for me to ask how much the appointment would be. once again definitely partly my fault, but are there no systems in place to prevent any unnecessary procedures? that's why I rated it one star. the technicians were great, it's just that I slipped past the system so far to the point where I got my eyes dilated, just to then essentially get kicked out.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

This specialist doctor's group in eye, ear and throat diseases is the best I have encountered in a…read morelong time. ALL the staff is considerate, fast and fun to work with. No bureaucracy other than the minimum. They make you feel that they are there primarily to take care of your health issues and they are exceptionally focused on that. I came there with a self-diagnosed severe central vision loss problem and the administrative staff already acted swiftly on that on the phone by getting me an immediate appointment and I got to see the ophtalmologist superfast after prepping by the technician and the doctor spent a lot of time with me without rushing and made a spot on diagnosis (unfortunately very bad news for me) and she referred me to the best surgeon around and got me an appointment with him the next day, despite his months long booked appointment list. At the surgeon her diagnosis got confirmed and I was scheduled for surgery and treatment right away. The doctor at Arrigg Associates followed up without me asking by inquiring by phone how the visit went.. And when I got some additional issues later they were also very helpful and fast to respond. How great to have found those rare old-fashioned 'focused' and enthusiastic doctors (and all their equally good staff), we all would wish to have. I would have given them 6 stars if it were possible

I have been going here for my eyes for ears now and I must say, my last experience was awful. I…read morewent for my yearly eye check up on a Friday afternoon around lunch time. I go to check in and I am about third or fourth in line; no big deal, it's a Friday afternoon, it's right after lunch, it's bound to be a little busy, right? I arrived early just incase it was indeed busy. It took me 15-20 min to just get checked in There was only one receptionist checking patients in. To me, she seemed very unpleasant, had a look on her face which clearly showed she didn't want to be there and, was just taking her time and had no sense of urgency. There was one worker who asked the receptionist if she needed help to which said receptionist said "no, I'm good". I would have totally been alright with standing in line if this receptionist didn't have the attitude that she did. Her attitude along with taking her time really put a sour taste in my mouth. After all of that, I am sitting in the waiting room. My appointment was at 1:30. Then 2:00 comes, I'm still in the waiting room - no big deal, everyone expects to wait a bit at the doctors office, right? 2:30 comes, still in the waiting room. An older gentleman asks how long I have been waiting to go in, I told him an hour and he goes to me "I've been waiting almost TWO HOURS!" Finally @ 3:00, I get called in. I get it, doctors offices are busy, 9 times outta 10 we never get called in on time, its expected. However, it's a little ridculous that I waited an HOUR AND A HALF to get called in. After I get called in, the assistant does her thing, checks your eyes, dialates them and of course, before the check up can proceed any further, the drops that dialate your eyes have to settle in, which takes about 15 minutes. I waited over ANOTHER HOUR before I got called back in. The rest of the check up proceeds and I am all set. I checked my phone, it was about 4:15. I was at the eye doctors for THREE hours for a routine eye check up. I don't know what happened that day. Maybe they were under-staffed, maybe they over-booked. Either way, this experience put a bad taste in my mouth and I am considering switching eye doctors

Had a great experience had been seeing mid to far objects sorta blurry for years after my mid 20's…read morewas recommended to come here because their cheap quick and easy to talk to and guess what they were I have now brand new glasses can see much better and found out I had astigmatism and near sighted very fast n cheap might I add :)

This place is awful. They overbook appointments and make you wait hours for mediocre service. It's…read morea chaotic mess in this office and nothing here is organized. Come here if you want to spend the whole day waiting for service.