Worst customer service. Accidentally booked the wrong day. Today instead of next week. Honest mistake and followed through with the no show charge. While I appreciate it was my mistake - would have thought a business would understand to some level. Will never go back to this company. read more

I would give this place zero stars if I could. I went in for my appointment today at FaceGym and left feeling incredibly frustrated and disappointed. At the end of my visit, they tried to charge me $145, even though I am a member and had not yet used my monthly facial. They told me it was because I was marked as a no show for an appointment on Saturday. Here is what actually happened. I booked through the app and accidentally selected Saturday instead of Sunday. As soon as I realized, I called and explained the mistake. The staff member I spoke to told me it was completely fine and that they could move my appointment to Sunday. At no point did anyone mention I would still be charged for the original booking. There is no world in which I would knowingly double book and pay twice in the same month. I physically could not have made the Saturday appointment, and I only came in today because I believed the issue had been resolved. What made this even worse was the way it was handled in person. The manager was incredibly rude and showed zero understanding of the situation. There was no effort to listen or acknowledge that I had already called to fix the mistake. Because of this experience, I am canceling my membership. For a place that markets itself as premium, the customer service was shockingly poor. Be very careful booking through their app, and don't expect any flexibility or accountability if something goes wrong. read more

I've wanted to come here for a while, and I decided to walk in on Tuesday around 5:30pm since I was in the area. I saw Malaya since she was the only trainer available at the time. I did the signature sculpt with EMS on level 8. She was informative and even told me she felt tension in my jaw, which I couldn't. You do get 10% off your first treatment, which was nice. I believe they have 7 chairs for the facials. It's a small place. However, it's expensive, and people come here monthly to see results. I may come back, but not regularly due to price. read more

Face Gym - Skin Care Near Me - West Hollywood, California

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I have been twice. The last time I went I was so disappointed, I'll never go back. I'm not sure if they restructured their goaling system or created a commission system. The expectation from the staff to upgrade your service and buy product was so strong for both me and a friend who joined me. Considering the service is not private, the chairs are uncomfortable, and there really isn't an other real offer and the base price is $150, there isn't much value in the service. My technician was rough and ended the 45 min service at 38min. I didn't feel good or taken care. It felt like a money grab and a dissatisfying experience. read more

First and for most Brenda refused to provide her last name. Total fail on Brenda the studio manager. Her current location is West Hollywood. I was invited to sign up for a two-month facial membership by my Licensed Esthetician, Victoria Samson. I fulfilled the prerequisite. I expressed my want to stop receiving services at my most recent appointment when I went to the register meet with the manager studio manger Brenda. Regretfully, I neglected to verify that a seven-month service charge had been made to my credit card. The studio i went is Closed in Santa Monica. read more

Face Gym - Snap shoot of my BBB claim - Skin Care Near Me - West Hollywood, California

The most refreshing, innovative, and deeply satisfying experience my face has ever encountered. I've had hundreds of facials around the world, from the back street elemental facials of Bali, to the French melon hydration treatments in Antibes, France. All were great, but nothing compares to what I experienced at Face Gym. You can't exactly compare traditional facials with the "face workouts" of this place. It would be like comparing the finest French macaroons to a juicy steak in Texas. Both are good in their own right, but face workouts are such a novel experience, that I don't even know how to describe it beyond love-making of the face and hands. Think deep-tissue massage crossed with a Turkish bath, but for the face. I'd never had my jaw mandibles massaged before. All I know is that after it was done, for a good week, I had been so released from chronic build up of tension buried in my jaw muscles, that I was in a zen state of new awareness and relaxation. I've come in for two treatments that include some mixture of the signature sculpt, cryo medi lift, radio frequency, and whatever you call the treatment where they stick their gloved fingers in your mouth to massage your jaw muscles. I even made a rather popular video of my experience that you'll find on their instagram page. In fact, I love this place so much, I've brought my daughter and several influencer friends, and all loved it! Highly, HUGELY recommend this experience! read more

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I got the standard face massage without any boosters. It was basically a regular facial with slightly more focus on the face massage part. The salon is well-designed, but you're basically having a facial out in an open space like you would at a hair salon. The facial itself was a relaxing experience, but they tried to sell me on extra things about 4 times during my time here, all of which I continually declined. They tried to sell me on boosters before my service (which, fair). Then they tried to sell me more boosters twice during my service. Then they tried to sell me product to take home after my service. Maybe I'm sensitive to being sold to, but either way, it actually made my experience not-so-great. My skin definitely came out a lot more moisturized, but I didn't get the immediate depuffing results I was hoping for. Maybe it was because I didn't buy a booster lol. Given the price, and how persistent they were about trying to sell me things, it didn't feel worth it to me. Maybe I'd be open to going to another location but tbd on that. read more

FaceGym WeHo is a joke. I called to say I was running late, no answer. When I arrived, I was told there's a 15-minute grace period--then Amy lies to my face and says it's 10. No integrity, no professionalism. If this is how they treat paying clients, imagine what else they cut corners on. Stay far away. read more

Three months later, Marco still has not credited what he was supposed to according to the Face Gym people they said he disappeared. To make matters worse my CEO has a scar on her face because of what the lady that did her face had scratched her. Now the customer services and everyone in the company is giving me the runaround. Also their machines are so not worth it now they're both of the ones we bought for $799. Do not work an are in operable. read more

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I was influenced to try this and had a discount code for my first session thank goodness. It was supposed to be a 45 min session but with the assessment and all the attempts to up sell, it felt like 10 min. The actual massage part was great for the few fleeting minutes that it happened. Not worth the monthly membership in my eyes. My esthetician does a wayyyyy better job. read more

They charged me $145 without me agreeing or my permission due to me missing an appointment (outside of my control. I am halfway across the USA!) due to my flight being missed which was not my fault. Spirit airlines made an error on my daughters ticket, long story short I had to rebook us on southwest that was nearly 2 hours later than original flight. Because of this, I could not make my appointment. Before I scheduled this appt their employee asked for my card, at that point I was hesitant to book since I am stated away and was just flying in for the weekend. The employee assured me if there was any delays or anything occurred outside my control, to text back on the text they will send (I even said but my flight is at 6:30 am which is 4:30 am their time) and she said they would see the text when they arrived and cancel appt or reschedule me. Well something did happen and I knew I couldn't make it so I did text them at 4:30am their time. Which I saved. They charged my card anyway without me agreeing. Since their cancellation policy didn't matter in my situation as an out-of-towner, I disregarded it when I saw the email. They offered me to come in that day which was impossible because I was to go to a business meeting around lunch, and then had other events that day with my daughter. The flight delay made it impossible. I didn't even care if I didn't get a refund, I just asked to be accommodated to do the appt Saturday or Sunday and they flat out REFUSED. I was in TEARS. Do you think I didn't want to do the appt or what?!!! They basically accused me of lying ... do you know how this felt after Spirit messed me up that morning with my daughters boarding pass, despite being there over 2 hours early... and then paying $1000 to get on another flight asap and then face gym to not give 2 rats about it and at least trust I wouldn't make any of this up. Where would I come up with this whole story. This experience is making me feel like I need to record every business and what they say for proof moving forward because you literally will get screwed like me. Speaking of recording, the head manager Tony admitted to recording our conversation and claimed his employee never told me this info, flat out lie, I asked for proof of convo, he didn't provide, and I told him Cali is a 2 party state which is illegal to record without the other party agreeing. Never heard back. But Tony- if it is true- then prove it to me. I'll take the X and admit misunderstanding if you can show the proof. However- not sure Tony about illegally recording me. That's a whole other conversation.... read more

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I thoroughly enjoyed my experience at FaceGym and the whole experience from start to finish was unique & relaxing. Loved the EMS technology and the skin IV (no needles injected) the most. I left with my face feeling toned& sculpted and my skin like a glazed donut to the touch. Hailey did a great job & I booked for a month out before I go out of town. If you enjoy facials, I recommend trying this spot at least once for a new and innovative experience. read more

Face Gym - inside feels like a place you get Botox, but no injectables here. - Skin Care Near Me - West Hollywood, California

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I have been to Face Gym twice, with my second time being this week. My trainer was Malaya, who was very educated when it came to skin care. My facial was just what I needed! I appreciated Malaya showing me some techniques that I can do at home as well. I will be back to book with her soon!! read more

Loved the massage! It is a bit pricey and extra for add-ons so if you've never been, just make sure to ask before saying yes to your specialist's recommendations. read more

I wasn't impressed with this place. It's pretty basic. The staff is kind and welcoming. That's the best part. Other then that it was just an overpriced average massage. read more

Lovvveeeeedddd my treatment at facegym. I got the sculpt, hydration restoration, and intense cleanse. I'm glad I went with all 3 because they all felt like they did something different for my face. I did notice a difference in the puffiness of my face after the treatment. Next time I would plan to stay in the area longer, probably get lunch or dinner at the hotel since I'm already paying for valet. The hotel attached is really nice as well and has a bunch of restaurants. This would be a fun place to have a girls day. read more

Treat yourself to a facial elsewhere (Misarang Beauty in Koreatown is MUCH better and has free parking for a 75min+ personalized treatment). 30min or less massage for the price is NOT worth it here. Customer service is also awful. This location DOES NOT answer their phone and parking is terrible. Tried to return products multiple times and they closed 1hr+ earlier than their closing time. Their ripoff vibration face device came uncharged and when trying to charge it, it wouldn't work. Also, any product returns within a month for UNOPENED products are at the manager's discretion. That's a weird policy for a company that sells you an ALREADY BROKEN PRODUCT. TLDR: STAY AWAY FROM THIS PLACE AT ALL COSTS AND FIND SOMEWHERE ELSE. TERRIBLE CUSTOMER SERVICE AND AWFUL PRICES. read more

Honestly felt like a waste of money. I arrived 10 min early and I sat and waited for 5 extra min before even being seated in a chair. Brooke spoke a mile a minute and was not super friendly, just sort of abrasive. I had booked an express workout ($65) with an add on for 30 min of shoulder and neck massage ($30). Brooke told me she thought it would be more worth it to spend $5 extra to skip the shoulder and neck massage and to just get the signature sculpt ($100 for 50 mins). I agreed and said no problem... in the middle of my face workout, she asked if I wanted to do any add ons, which I declined. I was seated at 3:05 and Brooke finished at 3:40 and sent me on my way after recommending I come back for a $200 treatment next time. So I paid $100 for 35 min??? Absolute BS!! I felt like everyone in there wanted to just get me in and out as soon as possible since I wasn't a regular or a friend of anyone there. Had I felt like anyone cared about my business, I would have become a regular. Unlikely that I will ever come back to waste my money here again. read more

I recommend 1.) visiting this place when you need a good lift before an event or 2.) making regular visits to start training your face muscles and such. BROOKE was wonderful. My experience was transformative and I noticed a wild difference after my session. I did the clean + lift workout. The treatment session was about 55 mins, it was therapeutic, and my skin was noticeably TIGHTER and more plump when I left!!! I'll definitely put them in my bi-monthly beauty rotation. read more

Face Gym - Brooke, doing her thang! - Skin Care Near Me - West Hollywood, California

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I went for my first time on a Saturday afternoon and Brooke M. was my specialist. My treatment, Clean + Lift, was amazing in spite of me being almost 20 minutes late due to traffic. She treated me with kindness, explained each step before applying anything to my skin and checked on my overall comfort. It was a great first time! My girlfriend felt the same with her specialist as well. I cannot wait to book my next appointment. Thanks Brooke! read more

As a note, this review is about the company as a whole along with their policies. The actual services are fine (though, I can say, I didn't leave the one session I went to feeling like I just had the best facial I've ever experienced...). But back to the point of this review... For a company whose entire business model is based off customer service, this one is severely lacking so I recommend you spend your hard earned money elsewhere. Also, to be clear, I am not new to subscription or membership style services. I've had facial "memberships" at different locations and have had ZERO issues with canceling, pausing, traveling, getting money back... Same with any actual gyms I've joined (which have been plenty). In fact, I had another facial membership in another city running at the same time as this one. With one email to the on-site team, I was able to cancel the membership. And I had no problem with missing some arbitrary cancellation date because the facials don't just disappear. So, I have a few facials simply sitting on my account for when I'm back in that town. It's absolutely ridiculous to have a business practice where you just take someone's money and not give them anything in return, and, side note, Face Gym, the ability to get a discount on whatever you're offering that month and/or a facial that doesn't roll over is NOT a worthy offering. Life happens. Sometimes life comes along and kicks you in the a$$, and, though this may sound crazy, when that happens, the last thing on your mind as you're dealing with some pretty big stuff is "oh, let me take a moment and call the facial place I thought I would be able to go to regularly, get the email I need to email from the person on site, email the memberships team, fill out a form they'll send you in the email and cancel, all within 15 days before the next billing cycle so they don't take my money since 'facials don't roll over'." Sometimes in life you need to be accommodated. This company has no interest in accommodating their customers. There are thousands of spas out there. I highly recommend giving your money to one who respects and cares about their customers and works with them when necessary. If you're curious about my experience further, please see below. 1. Poorly trained staff (or, perhaps, staff who just don't care about their customers): The person who "sold" me the membership at the "gym" didn't explain the policies to me at all so that's problem number one. Since they expect you to go read all the fine print yourselves instead of having it explained, I'll break some of it down for you... When you join this "gym" you join for a minimum of two months. But, here's the fun kicker... Turns out, they don't allow facials to roll over. They just take your money. So, please, never travel, never go on vacations, never let life happen to you... you'll waste your hard earned money. Personally, I am constantly on the road for work so I would not have joined any facial place where a monthly facial doesn't roll over. I'm not in town enough to justify that spend. Side note, I did like Josh at the Weho "gym" who actually acted like he cared and tried to help even though he couldn't because of point #2. 2. The staff on site are not able to assist you: Aside from allowing you to sign up for a "membership" the on-site team cannot help you at all. They can't cancel your memberships, they can't do anything should you have an issue. Not even the managers can help. I've never experienced that before. If there's a problem, no big deal, you can email the membership team who are on site at their London offices (insert eye roll here) 3. Their cancellation policy is onerous: You have to email some random email (again, because the actual staff you deal at the actual locations you go to can't help you at all). You're then asked to fill out a form - why? Who knows... My email saying I want to cancel should be enough. Then, you have to ensure you do all of that 15 days prior to the billing cycle. 4. Their customer service is nonexistent: Don't bother having an issue. They won't help you at all. They will instead point out all the various locations on their online sites where you can find the information for their policies. And if there's anything off, sorry, can't help. It's all "automatic". There's simply no way, in 2024 anyone at that company is able to go around their "automatic" system, you know? It makes total sense. They "are unable to make any exceptions. This policy is outlined in our Membership Terms and Conditions, which ensures that all members are treated fairly and consistently." So PLEASE, if you join this horrible company, don't have life happen to you... In conclusion, this company has created an environment where the staff cannot help you at all, they make you engage in multiple steps to cancel and they just take your money if you can't make it in that month. read more

I bought a gift card from this place for my partner, and he absolutely loved his experience.

I love this place !!! Deep tissue massage that leaves your face rested and glowing . The technician was friendly and efficient

First time at Face Gym. I chose the Signature Sculpt. The duration was 50 minutes but felt like 15. Time flew by because the service was so relaxing! The pure lift face facial workout device was so heavenly, I would have been content with just that for hours! I didn't want the service to end. It was the most relaxing feeling ! I could have sat in the chair for hours! 9.9.22 read more

Face Gym - Skin Care Near Me - West Hollywood, California

You go to the gym to get your muscles pumped but have you forget about your face? Ever since wearing Invisalign, my headaches getting worst. I would wake up many times at night just to tell myself keep my jaw opens to relax. Muscle relaxer works but not for long term usage. I would like to try face deep muscles work as recommended by my orthodontist. I am not going to sugar coating here, if you need serious deep tissue moment on your jaw, you should sign up for "The Signature" program. I had Jocelyn who acknowledges how tense my jaws are and when I almost given up, she won't. She is more brave than my plastic surgeon. I seriously squeezed out 1/2 a drop of tear, so embarrassing. BUT WORTHS IT. Immediately after the whole 30minutes session was over, my jawline softened up, I no longer have those dents on my lower cheeks. Even the cheeks hang higher. So, before you consider having fillers to plump up your face, DON'T FAKE IT! WORK IT! Definitely come back once a month or more if my pocket book commits. I know I will sleep like a baby every night. Btw, they validate parking so you only pay $10 good for 3 hour. If you hang around and go over 3 hours, it's out of your pocket. Their products smell great! They first use cleaners to clean your face before the workout. They apply nice skincare and sunblock back onto your face before you leave. I don't recommend wearing heavy makeup going there. read more

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Malaya was amazing!! She has the best customer service and product recommendation. I will always go to her from now on!! Thank you!

SO worth it! My friend Joslyn referred me to Face Gym and I'm so glad she did! Tiffaney D. gave me the Signature Sculpt facial workout, which I absolutely loved. The Signature Sculpt started and ended with a wonderfully refreshing lemongrass hot towel which felt amazing on my skin. Tiffaney expertly massaged my facial muscles and crunched down on problem areas to relax my face, while applying oils and serums to provide maximum hydration. Tiffaney got rid of my face's puffiness, massaging and using the Purelift EMS (Electrical Muscle Stimulator) to depuff, lift, sculpt and tone. Then she drained my lymph nodes, leaving my skin glowing, depuffed and more radiant than ever before. This was really a spa treatment combined with a facial workout, because as my face was being worked out, Tiffaney's calming presence and loving care really provided me with the ultimate spa-meets-gym experience. Thank you so much guys! I can't wait to try the Cryo Medi Lift next for further deep hydration and massaging. read more

A workout for your face, except you just get to lie there while your trainer does all the work for you? Yes sign me up! I did the signature sculpt and my trainer Heffy did an amazing job. My complexion was absolutely glowing following the signature sculpt facial. She also relieved a lot of the tension that I hold in my jaw and neck. I really recommend seeing Heffy because she's very knowledgeable about the techniques and products they use. I'll definitely be returning!! read more

OH WOW LOOK AT HER GLOWING FACE!!!! Yes, my skin looks so f**king flawless and yes, it was because of Megan Robinson at FaceGym. I see that this place has only 3 stars and that's absurd, because it is worthy of every star possible. It's quick, it's easy, it's efficient and yes, it gets your face in shape- as promised. My facial muscles were worked in a way that I never knew I needed. Megan tensed to me with such diligence, precision and brought the pressure/ massage strength that my facial muscles needed. I will be back as a regular and you will too once you try the wonders of FaceGym (especially with Megan R) read more

Face Gym - Oh she glows - Skin Care Near Me - West Hollywood, California

I've been training with Brooke Mendes at FaceGym since they opened this location. I Love how firm My face looks. My skin is glowing with the Vitamin C Serum and I notice My pores are more diminished. Thank you FaceGym! read more

Face Gym - In Vegas. - Skin Care Near Me - West Hollywood, California

I'm not really impressed.. for the price you might as well get an actual facial that will have you walk out feeling better. At the Face Gym, They massage your face as little and you put $200. You also sit in the same room with everyone else. It's like a barber shop where everyone is sitting next to each other. Little weird experience to be honest.. read more

Great service and see results right away! No parking available. Must valet at the hotel.

Absolutely love this place! Clean, sanitary, spacious. I've had different "trainers" and they are all amazing, loving the results I get from facial massage. Easy to book online and lots of new "add on" treatments. I'd go weekly if I lived closer!! read more

Amazing! I'm addicted. I wish they would have one in the I.E. My skin used to have dark scars and going to face gym has cleared all my dark spots . Love them read more

What a great new concept in face and health care. If you love to get facials it's a must try experience and you will want to come back.

OMG this place is incredible! Erin did the cryo lift and contour workout on me and it was THE best treatment I've ever had. I'm not into facials and have MATURE skin and the results are incredible! I'll definitely make this a monthly routine. Staff was wonderful and perfect throughout booking, checkin and checkout! read more

I can't believe it took me this long to come here! I follow their Instagram and have had this bookmarked forever but finally went last week and dragged my husband along with me. We got the "Express Workout" booked online and since my husband was coming with me, I booked both appointments online but wasn't able to get them at the same time. I called the morning of and they were able to change our appts so that they were right after each other. You can park at 1Hotel off Sunset (CUTEST, chic hotel) and FaceGym validated parking so it's $10 with validation. It's part of the hotel but not connected which was a little weird so you walk back out to sunset to enter. The girls at the front were friendly and Amy did mine and my husband's facial and it was AMAZING!!! Amy was great at communicating and walked me through the process of what she's doing and the benefits but still kept talking minimal so I could relax which I appreciated! She used her hands and fingers for some face sculpting, a ball which felt amazing, some lymphatic draining tools, some amazing face products and this hand held pure lift face thing that felt so weird but so good at the same time, some muscles were twitching and I couldn't stop laughing but Amy was patient with me luckily lol next time, I'll go for the signature sculpt so I can enjoy it longer and have even more benefits! Some muscles in my face are sort of sore since they were 41 unused muscles in your face and I love it!I would definitely suggest this a day or two before a big event since it helps with puffing, makes you glowing and leaves you feeling GOOD! Husb asked me this morning, days later, when we could go back cuz he loved it so much and loves how his skin looks now. I can't wait to go back! read more

Kathleen did a phenomenal job with my clean + lift workout! My skin is glowing and I added the massage to get knots out of my jaw and haven't felt this relaxed in years!! read more

I've never experienced a facial like this before! The technology was so advanced and the quality of the products where amazing. I booked with Sara and loved every moment of the facial! She was informative and educated and explained every step along the way and super friendly! This place is such a vibe, I'll forsure be back! read more

Please read this review before going. As the 5 star reviews are clearly written by friends or employees of the location. I had read about Face Gym a lot, had a positive experience once in NYC. But this LA experience was anything but. Your bill will also nearly double without them even telling you, by adds on they just do to your face. Most of their trainers / estethicians are not properly trained. You're better off getting a real facial at a trustworthy place, for a fraction of the price. My experience on May 14 was something I would honestly not have even paid for after the fact. When I asked the woman if she had been working for a while, she told me she was brand new and it was very evident. The entire time she was working out my face, the woman next to us kept looking over at her techniques with a shocked face while also shaking her head, coming by once to tell her she was doing something wrong. I then was told I should also get the cryo oxygen without any notice that it would be an additional $95 - that I did not find out until I went to pay. When it was time to do the cryo, she didn't know how to use the machine and the little tank flew off the machine and she left for 20 minutes trying to get a new machine, or perhaps be taught how to use it. To spend $310 + a $40 or $50 tip (I can't recall exactly but she was standing near enough to the register to hear me at time to tip, so I felt bad saying zero) to be a guinea pig for a brand new employee is pretty wild to me. Especially for a price that I can go to Shani Darden for. To make it all worse, I received zero noticable results. The first 2 times people commented on my face, and how great it looked. This time, 3 people asked me what happened to my face. As it was left red and irritated for several days. When I sent an email to their GM, Marco, he invited me back for a 25% discount. Why would I spend $250 for another poor experience? read more