I called for two back-to-back appointments today, 12/09/15, for me and a friend. This review is being posted for the new Face to Face Spa at Circle C in south Austin. This is a new location located at 5701 Slaughter Lane (Near the Alamo Drafthouse - Slaughter Lane) in Austin, TX 78749. They were able to get us in at 1:00 p.m. We arrived promptly and were greeted warmly. We both chose the Premium Facial - discounted because of the grand opening - it was 50% off!! What a great deal .. IF the facial was good. Let me tell you, it was GREAT! We had Karly, the esthetician, back to back, and she administered one of the best facials I've had. I get them every three months; sometimes more often. She has a wonderful touch and I came out feeling like a million bucks ... for half price! Total for two, with tax and tip, was $129.00. I highly recommend you call and schedule in with Karly before the holiday crush. We will return soon!! read more

Yesterday, 3-7-16 I came in to face to face Westlake to assist my girlfriend as her trainee model. Sadly, by no fault of theirs, My session was cut short. That's being said, the process, and the tranquil environment was like nothing I've ever experienced, everyone had a huge smile and treated me as if I was a respected member and not just the recipient of a complimentary service. My esthetician Vanna Evans, was respectful, funny, very intelligent and made me feel like I was getting a top of the line personal service. I will be back, this place knows how to get results and knows how to make sure you leave a happy customer. Congratulations Face to Face, you've gained a lifelong customer with your professional, friendly, and peaceful environment. Go see Vanna, you won't regret it! read more

Love this place. I've been a member since Jan and can't imagine going anywhere else. I love my aesthetician, Rebecca, too. She is so awesome. read more

Very nice facility, well trained staff, great customer service. I recommend this spot for skincare. It's a drive for me, but I feel it's worth it for the quality. read more

The staff at Face to Face is outstanding, always friendly and welcoming. I have incredibly sensitive skin, to the point that I can't use many soaps and lotions. However, I attended a Yelp Elite event to check out the spa and see if there was anything I could do to help my skin. My esthetician Trena listened to my concerns and smartly avoided suggesting any peels. Instead, she had me lay back on a warm bed that basically had me passing out in the first 5 minutes. I added on a microdermabrasion treatment and proceeded to have my face massaged, lotioned, scrubbed, rubbed, you name it! Trena was really great about explaining everything she was doing and dealing with any concerns I had about specific treatments. She even gave me a great suggestion for using baking soda as a facial scrub due to my sensitivities. And it's been a great solution for me! It's been about a week and my skin looks amazing. I could not be more happy with my experience at Face to Face! read more

Hmm... Can't say I'm very impressed with the place. Got a Groupon for the mother for Mother's Day. However, when she went to redeem the Groupon deal, she was told that she couldn't unless she paid an additional $30 (at the non-member's price) bc she wasn't a new client [read the fine print on that deal, mates. Read them well]. Understandably so, she was upset and walked out. I called on her behalf to get clarification on the issue, whereupon I was told that I could either have the Groupon returned or just pay an additional $10 at the member's price (which I thought was quite reasonable). I tried to have the Groupon returned; however, I couldn't. This was bc the spa employees had already redeemed the Groupon deal...EVEN though my mother did not receive her facial. Apparently, F2F redeems the deals before services are even rendered. [F2F, I suggest you change that policy.] So we decided to just redeem the deal and just pay that additional $10 at the member's price which the front desk employee and the person on the phone (didn't catch her name...because none of them introduced themselves. F2F, you all really should...makes it a bit more welcoming) had said was acceptable. The mother, mostly disgruntled but somewhat appeased, went in to get her facial. I was just waiting for her to finish when the same employee approached me not 20min later and said that I'd instead have to pay $30 instead as my mother was not a member of the spa. Yes, even after we had already decided on the $10. Yes, after the mother had already gone in for her facial--a facial she would've rejected had she been told she'd have to pay more than what we were told on the phone. This really is unacceptable. The employees seemed nice enough and the facilities seemed pretty decent and clean (good ambiance, by the way); however, your business practices need some (or a lot of) work. As I didn't want the gift wasted, I just covered the cost and didn't bother telling her about the change in price, but my mother still was unhappy with the contradictory statements of the employees. I'm just afraid we will be denied services when she goes back to redeem the second facial of the Groupon deal with some hokey excuse that the deal has expired even though the front desk employees informed us that we'd still be able to receive services without paying more than the additional (now) $30 amount--a month after the deal's expiration date. I'm sure their services are better toward their regular "members" (less complicated, I'd imagine), but if you're using a Groupon deal or of the like, be warned. If they offer some sort of deal, you should probably bring a notary and several witnesses and have everything on paper and signed with their blood, fingerprints, and whatever else you can think of to set the deal in stone...and record the conversation. For, you know. Just in case. On the bright side, my mother seemed to love the facial and whoever gave her the services. So excellent job to the lovely soul who relieved all the stress the others gave her with all the price confusion. read more

I have been going to Face to Face for almost a year now and I couldn't be more pleased with my skin. I purchased a premium facial membership and it is such a great deal. I get the best facial for 75 min every month and I not only look forward to treating myself to, but the results that I have been getting are amazing. When I stopped taking birth control, my hormones took over and I had the worst breakouts and my skin was terrible. I had melasma and uneven skin tone and was not happy with my skin. I was engaged to get married and I had a year before the wedding. I purchased a membership at Face to Face and I am so glad that I did. I have 40 more days until I get married and my skin is great. I have been working with Stephanie (my aesthetician there) for the last 9 months and she is the best. She customizes my facial each month depending on what is going on with my skin and it always works. I can now not wear any make-up and I have actually gotten compliments on my skin, which I have never gotten before. It is the most enjoyable 75 min that I get to enjoy every month! She is the greatest aesthetician that I have ever had and I don't know what I would have done without her. read more

I've been having facials and peels for a few months now and am very pleased with the results. I've had great service both at the Avery Ranch and Westlake locations. The Westlake location is very convenient for me and the staff is attentive. The fabulous décolletage massage that CoCo gives during the premium facial is worth the extra price. I highly recommend treating yourself! read more

It was a wonderful experience, Heather was amazing! The ambience is calming and soothing. The staff are extremely helpful and professional. The machines that they use are top of the line. With facials, you get a sweet upper body massage. Heather worked with me on my problem areas and addressed all concerns. I got the premium facial. The extractions are pretty painful. I will definitely be coming back the next chance I get. Thanks face to face spa, please come to Dallas!! read more

I visited Face to Face Spa today for the first time. The minute I walked in, I was greeted by the super friendly staff, who made me feel at home. The waiting area is very open and welcoming. Trena was the esthetician who performed my facial. She was so sweet and very thorough in explaining every step of the process. The warm bed relaxed me to the point of almost passing out as I was treated to the facial of the century!! Afterwards my face was pretty red, so Trena applied Jane Irdale powder foundation that had an SPF of 20. It toned down the redness immediately, and I was able to go shopping after I left the spa. It felt awesome as well!! I will definitely recommend Face to Face to my friends and family members!! Thank you so much for the fun and relaxing time today!! read more

This place has prime customer service . I was welcomed with an offer of a beverage and sat in the cozy waiting area. Emily, the general manager got me situated quickly and professionally; had a microderm done by Jacqueline who really took care of me! Memberships are free with benefits, so I can't wait to go back for more services! Please expand to Houston!!! read more

Bree is my new forever aesthetician. I have been receiving peels for years (a decade, y'all) and by far, she's my favorite. She did an excellent job. Very kind, professional, and knows her stuff. Ten thumbs up. read more

I had a Groupon for a facial and I enjoyed it. The atmosphere is very nice and relaxing. They give you champagne and chocolates and the staff is very friendly. I would definitely go back. read more

Love love love this place! Alex is very helpful & super sweet!! Stephanie is an awesome esthetician & definitely my fav. read more

Had an incredible experience at Face to Face spa. I went here to try dermaplaning for the first time and have been super happy with the results. Gina was my aesthetician. She was super knowledgeable, absolutely meticulous in her work and just a really kind person altogether. Definitely the place to go if you're looking to try dermaplaning! read more

Booked a Groupon for this and got in within the week (a rarity for a Groupon, that's for sure). I booked my appointment online, which was a great feature, since I'm phone-averse. HA! When I arrived they offered me a complimentary mimosa! WHAT?!? Made my morning brighter already! The front desk was courteous and I was taken back right away for an AMAZING facial with Kari. I'd never had one before, but let me tell you, my skin is still glowing, almost a week later. She did a lot of extractions, and I went for the up-sell on the chemical peel, which I'm glad I did. They even offered a free eye treatment if I checked in on Facebook. Um, duh! I can't wait to go back again...if only I could find the $$ in my wallet to go more regularly. Facials are pricey (that's the reason for 4 stars instead of 5)! read more

Face to face has the best products, best equipment, and best staff. I always leave feeling great and Kim always takes great care of my skin. My skin is smooth and bright with perfectly clean tight pores. read more

I was introduced to Face to Face Spa at a Yelp event about a month ago and received a mini facial. I went back today for a full premium facial. Both times Trena was my aesthetician. Face to Face Spa specializes in a member program where you pay a monthly fee that includes one facial per month and member pricing for additional services. Today with my free facial, I was able to purchase an upgrade microdermabrasion for just $25 dollars (the member price Thank You Face to Face!). I'm not experienced with facials, so I can't compare this to anything else. However, I can tell you that all the staff I encountered were extremely polite and friendly The lobby is light and airy, and the treatment rooms are dark and cozy. All of the products used smelled great with essences of natural botanicals. Trena carefully explained each step of the facial and the products that she was using. I appreciated the warmed treatment table and the soft relaxing music. I might not remember every step of the treatment, but from what I remember it included a pre-cleansing lavender oil, gel cleanser, microdermabrasion (optional add on), hand and arm massage, cucumber mask, steam treatment, extraction, scalp massage, and moisturizer and lip treatment. As my face was a bit reddish after the microdermabrasion,Trena offered to powder my face with Jane Irdale powder foundation before I left. When I got home, I read about Jane Irdale products and learned how they are perfect after a microdermabrasion since they are SPF 20 and help protect your face from UV radiation and are non-irritating. When I got home my husband said that I looked like I had been photo-shopped. :-) My skin was glowing and flawless looking. read more

Face to Face Spa is a great Med spa. I've been going to the Westlake location for almost 2 years. The aestheticians are well trained and they and the staff are friendly and welcoming. I would highly recommend them. The owner Jenny is great and I highly recommend Nici for facial treatments. Thank you! read more

AMAZING Signature facial!! I purchased a Groupon for a 45 min Signature facial. The spa is very beautiful. I received a robe and hairband to keep everything out of the way, the bed was warm (how I like it) and the music/white noise was at a perfect volume to where I couldn't hear any outside noise. The employees were nice but nothing that set them WAY above and beyond, but they were very good. A pumpkin scrub was used that was incredible!! I wanted to eat it. Overall, it was a VERY relaxing experience and would go back. My face was glowing after the appointment and even though I had no makeup on my friends commented on how great my skin looked (they didn't know I just came from the appt.) A few days later my skin still looks fresh and I am very happy. I would go back but occasionally as I think the price is a little steep. They did try to upsell during the appointment but I declined. You should ask the price if they do this otherwise you walk out spending even more $$$. read more

My aesthetician, Sarah Franklin, was amazing! Sarah's skilled application of my services and knowledgeable direction on my skin's specific needs and after care products served me well and set me on the proper course to brighter, more healthy and younger looking skin. Thanks Sarah! read more

Bree was AMAZING! My wedding was in 1.5 weeks and she recommended a lower dose of a chemical peel which has made my face so clear and shiny for my day! The spa overall had great Covid practices. I am looking forward to my next visit! read more

From the minute you walk into Face To Face you are instantly comforted by an elegant reception area and greeted with warm smiles from the staff. Eden and the others at Face to Face are friendly, courteous and make you feel really at home. Their knowledge of the full aspect of services they offer help you make easy decisions as to what treatments will be best suited for you and your desired results. I look forward to my return visit and highly recommend you treat yourself to a visit to Face to Face (I went to Westlake location). Sincerely, Kelly D read more

I have had a lot of facials before, so I'm really picky when it comes to spa services. Purchased a Living Social deal for a Premium Facial at the Westlake location. This spa is very upscale, with your very first impression coming as you enter the reception area. Clean, inviting and well furnished. The receptionist was friendly & offered me a choice of beverages. My esthetician, Bonnie, talked me through the facial process, asked about any concerns I had then let me enjoy my experience in blissful silence. The saddest part came when my time was up. Bonnie complimented me on my skin care regiment which helped to affirm all the time & money spent "taming" my aging skin. Bonnie made some product recommendations & I did make a modest purchase. Face to Face does offer monthly memberships that make their services affordable. While that route is not for me, I'll probably return for the occasional pampering. read more

On my second visit I decided to get a membership. The selection of services is great, and I felt like my esthetician, Lisa, took time to ask me about my goals. While the services focus more on results, I still had a very relaxing experience. The facility is clean and organized. read more

Adrianna was so respectful and took her time to make sure my experience was relaxing. She took her time and was confident in her technique.

Hope was amazing!! She did such a great job on my facial AND massage. She also made a great recommendation for a skin lightening product. I scheduled my next appointment with her. Highly recommend Hope for your next visit! read more

My technician - Ashley - was so thorough while examining my skin and she answered all of my skin problems before getting started, she also solved skin issues I've dealt with for YEARS! I was offered (but not pressured) into purchasing more than I intended and the results were well worth my money! I received so many compliments on my skin because she helped me make the safest decision on which facial to receive due to my habits. My skin was glowing for weeks and now three weeks later I write this review as a valid testament. Everyone from reception to check-out was so friendly, I expect to be back very soon!! read more

I really liked the service. The staff were very friendly and professional. My aesthetician listened to my concerns then addressed them. She was also very knowledgeable. read more

Sarah has a great touch during the facials; she is gentle yet professional. I highly recommend booking her if you desire excellence in skincare! read more

Sarah was so professional and I LOVED my experience with her. Can't wait for my next facial.

This is a lovely spa with a most accommodating staff. The ambience is luxurious and serene. I experienced the most delightful service provided by Heather who is highly skilled and personable. This group does everything possible to make you comfortable, including extra treatments to assure your skin feels good post-service. I've had treatments at several local spas and Face to Face ranks near the top! read more

Bree was awesome and so detail oriented! They're taking tons of COVID precautions too.

I'm not going to give them a rating. I purchased a spa treatment in February before Covid hit. I am not going to go out of the house for any non essential service like spa, manicure or pedicure. They are not needed. I contacted Ashley at Davenport and she would not give me a refund. She is also the owner. Each store is independently owned as a franchise and this is the corporate office so she can do anything she pleases. They do not have a policy on their website for refunds for treatments. I will never go to Face to Face at Davenport ever and I hope you will not either as they are not moral or ethical to not do a refund during the pandemic. read more

I've had great experiences at this Face to Face location! The reception staff are always friendly and helpful, and my aesthetician Kassey is super knowledgeable and friendly! read more

I've been dealing with complicated skin for most of my adult life. My service with Chelsea was so educating and eye opening. We did a chemical and I am loving the results. I look forward to working with her and know that i can have great skin again. read more

Blanca has been an amazing aesthetician. She honestly is the best in austin. My skin has never looked better. She also has an amazing hand for lash lifts and tints. The quality of the products sold have also helped tremendously. read more

I recently went to Face to Face Spa and had a facial done with Chelsea. From the moment I walked in, I was greeted with a smile and offered a beverage! Chelsea was on time with my appointment and really friendly. I've never had a facial done before, but she made it very relaxing and informative. She told me every product that she was using and how it would help my skin. Fast forward a couple of days later, and my skin is looking amazing! I'll definitely be back for another service. Thank you, Chelsea! read more

Love this place! Excellent facials, best I've ever had. I've tried most of the estheticians and I've got to give them all thumbs up! Excellent service as well. Client coordinator was extremely professional as well as the whole staff. Complimentary mimosas and wine when you walk in, as well as dove chocolates. Yum! I've tried many spas and this one is my favorite. Definitely will be a long time customer. read more

I received an ultimate facial and chemical peel service from Chelsea and it was great! She is very knowledgeable and professional. I trust her with my skin. I joined the Peel Perfect membership program and am excited to see the results to come. It's a really great deal! Also, the spa itself is very relaxing and the front desk was super friendly and helpful! read more