This was the first place we went after our 20 year old fridge went out…read more Alex really was so knowledgable and we took our time looking and making our decision. We got our fridge delivered that night and our food didn't spoil. We were able to box up and put in the garage. I'm happy this happened in January so we could put our food out there in the garage. He showed us new, used, scratch and dent and we considered all of the options carefully. It was an easy place to shop and we will for sure go back when our next appliance dies. Thanks Alex! Carla & Mike (West Aurora)

Our experience here was great! The owners both personally went out of their way to make sure we got…read moreexactly what we were looking for. We got all of our appliances in our home updated at an awesome price! Highly recommend checking them out before you look for appliances somewhere else. Recommend 5/5

It was ni e to be welcomed into the store, asked what we were interested in, if we had any…read morequestions, and then left alone to explore freely. No pressure. Then very helpful in answering questions and completing transaction efficiently.

Worst experience possible. An ice maker was installed incorrectly. Requested service. Never…read moreshowed. Called customer service to find out why. Said I had to talk to my sales rep. Left a message. He never called. Called again and he said I had to talk to customer service. It's pass the buck around there. Issue still hasn't been resolved and no one has been in contact. Avoid this place at all costs!

This is my go-to place when an appliance in my apartments malfunctions. They charge $30 to come…read moretake a look, fix it if it is a small problem, or haul it away to their shop to refurb and sell in their shop. My tenant can then get another one off their shop floor, all nicely cleaned up - they deliver and install. Haven't had any problems with any appliances I have bought from them, they have a 3 month guarantee, which might seem low but most of what they sell was made when appliances were meant to last a generation. The cherry on the pie for me is that I get to avoid adding a repairable appliance to the landfill. Why 4 stars instead of 5 ? Limited shop hours make it hard to get to for working people.

Great service if your on a budget. You don't get the fancy store. This place is the Goodwill of…read moreappliances.

Anytime I go to this location the employees have been super friendly and helpful! Moved here…read morerecently and the girl at customer service has given some tips and tricks for handling Winter Weather here! We just recently went in and ordered a dryer and were pleasantly surprised with how helpful the lady helping us was. VERY informative and VERY knowledgeable in her stuff! We will always go to this location! It's also always clean! Value is same as any other Home Depot!

The young ladies working in the outdoor greenhouse teller are a sweet as can be. Helpful, they got…read morethe menfolk to load my bags of dirt! Thanks so much for helping me out.

I bought an oven and a gas cooktop from Plass. The cooktop was backodered 3 weeks according to the…read moresales person. After 3 weeks and no update, I emailed and was told it was about to ship from the distributor. Two weeks after this, the truck just showed up at our door with our appliances. This was over Easter/Passover so I don't mind the delay but I would have appreciated better communication and some warning about the delivery. Luckily someone was home to accept and sign for the appliances. They sure were eager to communicate before I paid, but afterward, not so much! Overall, the price was the best I found and free delivery with no out of state sales tax charged sealed the deal. However, I wish their after order customer service was better.

If I could give a negative 5 stars I would. We "ordered" our appliances in July for delivery in…read moreOctober. This required a deposit. We were told that the appliances would be in their warehouse waiting for our instruction about the final delivery date. In early, we confirmed the delivery schedule. The DAY of the delivery, I was notified by email that my appliance was "back ordered". Huh? I ordered them in July! It turns out they lie about ordering them and having them in their warehouse. It turns out that, as a result, my kitchen project was severely delayed costing me thousands of dollars. They gave me $500 as "compensation" (on a $25,000 order) It they aren't crooks, they are liars. if they aren't liars, they are bad business people. In any case - STAY AWAY FROM PLASS!!!!!!! Wish I would have gone to ABT....

Zero stars. Do not shop here unless you can pay outright for your item. Their financing company…read more"American First Finance" is awful. I bought a stove in August for 800 (included tax, delivery, components, etc). Made all payments on time. I even made extra payments. Counted my payments and realized I had already paid 966 and it was still saying I wasn't done making payments. Called to find out why it is still saying I owed a thousand dollars. Argued with the customer service until I was blue in the face. They told me I had to pay 2300 dollars.. for my stove (price tag was 686). After arguing with them they said if I pay them 94 dollars it would close up my balance. So I ended up paying $1060 on a $686 stove. It felt like a shake down. I will NEVER go anywhere near that store again! None of their customer service people could tell me why or even verify the original purchase price. If I wanted to spend 2300 dollars on a stove, It would have been a heck of a lot nicer than the basic stove I got from this place.

Purchased engineered hardwood flooring for installation. installers showed up on time. Before…read morethey looked at the subfloor, they said may need to sand it. Okay, maybe an extra $200. They removed the old carpet and found out from the office it would be $588 more. Well now I'm stuck with no floor. That much extra cost for an extra hour of work? Called the Home Depot complaint line twice and was told I have to deal with the store. Called me back once with voicemail. Called them back and was told they would check. Been over a week with no contact. Probably won't by any flooring products from them again.

Purchased 7 boxes of vinyl planks the arrival dates they told me were off by a week. The molding…read morepieces shipped a week after those. I called them to verify they were there at the store when I went to pick them up only five boxes were there. I went home called them a couple days later when they said the other box would ship, they said those boxes were there. I went there to pick them up and those boxes were not there. I had to go back a third time to finally get the boxes when I got there, they had no idea where the packages were and It took an hour for them to find them. They only use one installer for the floor. I had booked the installer they use and had to reschedule the installer for another date. I booked an appointment and on the morning of the appointment the flooring company they contract with canceled. So you're telling me they only have two guys for all of Home Depot to do flooring installs? Plus they couldn't reschedule me for the same day. The entire experience is horrible. Home Depot may offer some deals here and there and products here and there, but their service and their follow-through and customer service is horrendous. The GS flooring company I would not recommend but that's the only flooring company Home Depot uses. So unfortunately now you're stuck they've got your money and you have no recourse at this point. Customer Service has gone down the hill. No one cares about their jobs anymore. They fleece the American public in general. The American people get screwed over by corporations. Then they respond apologizing yada yada yada put some link below for you to fill out a Webform and you can't even click on it to enter any information. It's all a bunch of BS.

The rain Guage I purchased several years ago for $5.99 needed to be replaced. Today, April 6, 2025,…read morethe rain Guage is $19.98! It's just under $5.00 at Amazon. What is your problem Home Depot!?

Very bad service! I am a woman already over 45 years old and I have arthritis. I have been buying…read morecement packages there with them and I have bought almost a pallet in parts and in more than 4 times I have had to upload them to my truck because they do not send any employee to help me. Even if I have asked them alluda they do not do it!

We ordered a Samsung Dryer from Pacific Bath and Kitchen. Armando and Reuben were professional and…read moreamazingly efficient. We love our new dryer.

Anvar, the technician who worked on our washer was excellent. He was very knowledgeable and…read morefriendly. It took him no time at all to diagnose and replace the drain pump. He left the laundry room clean and was accommodating with multiple ways to pay for service. The price was as expected. He is in my contacts now for appliance repairs. Thank you Anvar, it was nice meeting you.

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.