Jonathan was super helpful today! I've never changed a car battery before and he was willing to…read moretake time out of his day to show me the ropes. Thanks again for all your hard work Jonathan!

Great place to buy your cars parts for routine maintenances. Brake pads, rotors, etc.read more

These guys are the absolute best! The level of…read morecraftsmanship, customer service and attention to detail they apply to each job is unparalleled in today's market. I have been a customer since 2009, and I can honestly say they just keep getting better!

Stay away from this business at all costs. This mechanic and especially the owners Emile and Jesse…read moreare two of the worse crooks I ever met, I was given their information from the Executive of Mercedes Benz Dealership because I own 2 Mercedes and I am a second generation Mercedes owner only drove Mercedes my whole life. One of the cars is a 2011 the second is a 2025. I needed work on the 2011 and the Executive from Mercedes Benz referred to them as it is an older car and to get it done faster rather than wait for an appointment so listen to this: Emile and Jesse tried to charge me $271/ hour for labor only when the dealership charges almost half that per hour and gives the dealership gives 2 years 24,000 miles on parts and labor, Emile and Jesse only gives warranty on labor. When I tried to understand why does Emile feels that labor is $271/hour and twice the Meecedes Dealership who by the way have certified Mercedes Engineers not like Emile's shop he insulted me calling me cheap and that it is his house and he can do whatever he wants even if it means price gauging customers because at the end of the day money is the only thing that matters to him. Stay away from this guy, he is does not care about you as a customer and frankly logically why would anyone pay twice the amount they would pay at the Manufacturer Dealership, oh and on top of it Emile was fired from Mercedes Benz of Arlington and I honestly WONDER WHY just seeing his ethics from what I wrote here. I wanted to add the Mercedes dealership felt so bad for recommending Emile that not only is Mercedes Benz performing the repair at half the cost but also giving me a loaner for free for the 30 days for the time I have to wait for the appointment and repair!

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I came to Car Doctor for a simple oil change, and this was my first time visiting -- I was honestly…read morevery impressed. The staff was incredibly attentive, honest, and welcoming from the start. Even though it's a smaller shop, they have a comfortable waiting area with free coffee, snacks, and water, which was a really nice touch. They took care of my oil change and filter without an appointment and finished in less than an hour and a half. What really stood out to me was their honesty and generosity -- they even told me my next oil change would be free, which I've never experienced before. I've been to dealerships and many other auto service places around the Washington area over the past 20 years, and I can truly say this level of service is rare. This was my first visit, but based on this experience, they've earned my five stars. I'll definitely be coming back and highly recommend them!

All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Today I dropped by to buy new wiper blades after they were pulled off in a car wash. They had the…read morewiper blades I needed and an employee came outside and attached them to my car, such great service!

I interacted with Tom (manager). I had items to return, which included wiper blades that did not…read morelay flat on my windshield. I explained this to Tom and asked if there were any way that I could exchange these or receive any kind of discount similar to my original order (had a coupon). Tom told me there was not because the store and website are entities. I asked Tom if there was any opportunity to exchange or return for store credit so that I did not lose the original discount. Tom told me that this would be "stealing" and used the term stealing several other times. When I told Tom that I found this offensive, he told me that he was "trying to put this into terms that [I] could understand." The level of customer service in this store left much to be desired (e.g, respect, helpfulness, satisfaction).

Been going here for years, think they are BP now? Good news…read moresame people, same quality work at very fair price. Inspection, emissions, new tires etc,. I appreciate their honesty and communication.

My go to place for oil changes and inspections. Been coming here for years…read more The service here is always really good. There used to be a separate waiting area, but now there are just some chairs inside the checkout area. One word of advice: call ahead to find out how long the wait is for service on your vehicle.

Fantastic customer service! Had a flat when visiting from out of town. They were able to get my…read morespare put on and out the door, so I could get to the only store that had the right tire in stock before they closed. Thank you for everything.

many, many years ago purchased 4 new tires…read more They did NOT tighten the lug nuts on 2 of the wheels!!!!! Entire wheel came off when turning left out of lot The place fid NOT offer me anything fir the trouble and the big screw up!!!!

I had a few issues with my car, the main one being a dent on my drivers side door. I shopped around…read morefor quotes and Auto Body World gave me the best rate along with time for completion. The job was completed ahead of schedule and they did a great job. There were a few kinks but it's been 2 months since the job was completed and I'm very happy. I would definitely recommend!

Reasonable quote, good turnaround time, effective service. We had damaged our side mirror and this…read morewas repaired effectively in only a couple days. Would use again.