Had a great experience at Fairway ford, David, Jeff and other staff took care of me. Easy and quick process no one was pushing anything extra on top of what I wanted. I would be a returning customer and highly recommend. read more

I live down the street from the dealership and thought I'd give them first shot at my business before going to a bigger dealership. I went on the lot on a random Tuesday and was immediately met by Jeff. He explained they only had one F150 XLT on the lot which was unfortunate because I was in market for a Lariat. That being said, I still test drove the XLT and Jeff did an amazing job comparing the two models and understanding what I valued most out of both trims. I left the lot really appreciating the knowledge and also how far Ford's tech had come (my last Ford was a 2006 F150). Fast forward a few days and texts later, I came back to give it one last look and buy it from Jeff. Yes, the XLT was great, but he took the time to show me what I was/wasn't getting if I opted for this trim vs ordering the Lariat (which practically was only the sound system and leather, both of which can be upgraded later). I really appreciated the down to earth sales approach of what made sense for both parties, especially because these trucks fly off the lot nowadays. One thing I wasn't a fan of was the low offer for my potential trade in, but that seems to be par for the course in this market. Thanks Jeff and Fairway Ford for the awesome local deal on a great truck. read more

Fairway Ford - 2022 F-150 Carbonized Grey Metallic - Car Dealers Near Me - Placentia, California

Crooked, Crooked Fairway Ford! Won`t ever take my truck back here again! Nor will i purchase another Truck from them! I brought my truck in for service, for a front end wobble, and my windows and door locks wouldn`t work. They Called me a few hours later and indicated I need a new Power Mirror Module $252.00 and I needed a New Trac Bar Ball Joint & Steering Damper $630.00 Part # 3050C. I gave them the ok to continue with repairs. I picked up my truck everything was working until a few weeks later I was collapsing my Mirrors and they stopped working. I called My Service Advisor he said bring it back. I did and he call me a few hours later and told me the truck was complete. No explanation just that it was done. I asked what they found and he said it was a blown fuse! I asked him about the Module i just paid for $252.00 he said he didn`t know. I asked: You did replace the Module right! He looked at me funny and said yes. So I thought ok maybe they did! A few months later 6,564 mile later, my front end started making noise again like something was loose. I had my truck down a Fullerton Ford for a Power Issue with my Diesel and I had them look at my front end. They fixed my Power Issue and had indicated that my Front Track Bar Ball Joint Part# 3050 was wore out and looked like it was binding up causing the noise. After I told them I already had this part replaced 8 months ago they asked me to bring in the Service Invoice and Fullerton Ford replaced it under warranty! Fairway never replaced the part! There is no way it was that wore out of 6k Miles when it never was replaced with 112k miles on my truck. Fairway or half ass fixed the problem by over tighten it or so and called it good and charged me for the $600. part. When I asked Fullerton Ford if the part was new or old they wouldn`t comment on the condition of the Track Bar! You can understand why! They clearly don`t want to be put in the middle of of the thieves over at Fairway! read more

If you love your car, DO NOT TAKE IT HERE TO SERVICE. Worst experience I've ever had. I keep my 2017 Ford Fusion in mint condition, and it was this dealership that ruined my hard-work to keep my car in good shape. A few months ago, I came in for "the Works", which includes an oil change and a few other things. During the process, they offered a courtesy wash after service. I thought everything was great after my vehicle was returned to me. However, a few days later, I noticed this pungent smell in my car. Not having really any passengers in my car, I would have never thought to check the passenger rug! My rug on the passenger side was saturated with water, and it couldn't have been rain since it hadn't rained. Even if it has rained, I've never had this problem before. The most reasonable thought was that while they washed my car, my passenger window must have been opened and the rug got saturated. I came back to the dealership with my concern. They offered to steam out the rug in order to remove the water. I thought this was nice given the circumstances. I would have NEVER thought to take a picture of my rug and the floor prior to the work. When I received my car back, the floor below the mat was burned. It wasn't there before, and I have NEVER taken a steamer or anything hot to the floor of my car. When I addressed this issue, the service manager told me there was nothing he could do because there was no "proof". I NEVER expected this to happen to my car, especially over a courtesy clean. On top of that, as a comparison, I barely have passengers in my car, and when I look under that mat of my driver's side, it is perfect (no wear and tear). Ironically, I use that side the most! The reality is, I should have taken pictures before the service. My advice to you, you should not put your trust in them to do good work on your vehicle. If they mess up, they will do nothing for you. Their integrity is false. I've attached the picture of my clean driver side floor vs the rug they steamed and burned. read more

Fairway Ford - Serviced Floor in passenger side, burnt. - Car Dealers Near Me - Placentia, California

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First of all I want to give Jeff and Steve recognition! These two are Great! I've purchased two vehicles within two weeks, we were able to get majority of the negotiating done via text and phone! Best part is we weren't there all day! Both purchases were very easy smooth transactions! And last but not least... Barbara in finance is Amazing! I can't tell you how great these two experiences were with this dynamite crew! We will be long term customers! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for the last 2 payments on the vehicle. Well that's weird because I ended my lease early and the dealership agreed to pay, they tell us that is something we need to speak to the dealership about. We call the dealership, conveniently for them, inconveniently for us Anthony is never in the office. We finally get a chance to speak with him, he denies making that deal! Why would we leave the car with them if we were not terminating the lease early and ending our payments then?!!! His proof...a mysterious sticky note that says we agree to keep making payments. Bill the sales manager is worthless as well. Bill, Anthony, you guys suck! You are stereotypical scumbag used car salesman! We will never get another vehicle from Ford again. read more

My husband and I were looking for an EV, and we saw several beautiful Mach E Mustangs on the lot at Fairway Ford. We went inside and met with a fantastic sales associate Jake R., who worked hard to get us a great deal, and we drove home in our new burgundy Mach E that evening! Thank you, Jake and Fairway sales team for making it happen! If you're thinking about an EV, they can get you there! read more

Treated me good while buying an $88,000 truck but after 4 trips dropping it off for pulling to the side, refused to acknowledge a problem and repair it. Bear Alignment got it right and handed us back a bunch of bent parts left on it from the accident repair done at Fairway. Trying to save money or incompetence? Not sure which. Either way I can't recommend these guys read more

I had the pleasure of working with salesman, Jeff and his team ... Eric, and Marwan to purchase a used vehicle this past week. This was the first time making a big purchase online so I was nervous going into this but found Jeff and Eric able to answer all my questions almost as fast as asked. From the first contact to their driver delivering the car to my front door was a great experience. This is been the easiest vehicle purchase I've ever made. The car is exactly what I wanted, and at a better price than I was expecting to pay! THANK YOU Jeff and the Fairway Ford team for awesome customer service and an all around great experience. E.L. 2017 Ford Fusion Energi read more

Fairway Ford - Love this car!! - Car Dealers Near Me - Placentia, California

I want to give a shout-out to Dave and Josue for all their help in purchasing my 2018 Corvette. Hated to give up the 2018 Mustang GT I traded in but the 'Vette was beautiful. The sales process was easy and painless and I got the same deal in person that Dave offered over the internet. No high-pressure or price changing tactics at all. Thanks to Fairway Ford and the crew who work there. Mike L. read more

About 2 months, or so, ago, I took my Excursion in for a recall. I have been having issues with the engine randomly turning off when I would use the windshield wipers. Every now and then engine would turn off at a red light. I received a recall notice in the mail indicating a faulty Camshaft Position Sensor (CPS), stating the same symptoms I've been having. When I took it in, they called me later that day letting me know my car was ready. After I picked it up, I rushed to work. On my way in, I activated my widshield wipers and the car immediately turned off on the freeway!!! VERY DANGEROUS! I had to slip it in neutral and restart it. Once I got to work, I called Ford and told them I was still having issues. They told me I could pay a few hundred dollars for them to diagnose it, which will go towards the service if needed. I refused and let them know it's a recall! I took it back in and let them know the recall notice mentioned the same symptoms my car was experiencing. On the work order for Camshaft Position Sensor, it read "Passed". I asked, since it's a recall, can they just replace it! They told me they would check it out. When I was called to pick it up, they told me they could not replicate the issue and the CPS passed their test. I picked it up and did not pay for anything. I did my own research and ALL the forums indicated a faulty CPS will cause those symptoms. Since then, my excursion randomly turned off til it finally did not turn on again! I had to get it towed to my house. I order a Ford OEM CPS off Amazon for $28 and changed it out myself (which was SO EASY)!!! No issues since!!! .. It's a recall for a reason guys!!! I'm just glad my wife was not driving on the freeway when it cut out!!! read more

Man where do I start! I originally messaged a couple of different ford dealerships in the area and most of them would not follow up. But Dave and Jeff did an amazing job following up with me and working out numbers before getting to the dealership. The numbers were given and an appointment was set up with both of them. Once my wife and I got to the dealership the numbers were exactly what we talked about over the phone. I've worked with dealers in the past and the typical bait and switch happens. But this time it was different and was exactly what Dave and Jeff stated it to be. The buying process was so smooth and seamless. Dave and Jeff were also not pushy and were transparent from the get go. We were in and out within 2 hours! Thank you again Dave and Jeff these are the two people you should be working with if you're looking to get a new car! read more

Lydia is the best! She always takes good care of us and our Ford vehicles and we trust her expertise and experience. Five stars for her perpetual good service. We have always had good experiences here in the past, before the pandemic. Today, all the employees were wearing masks to help keep our community safe, except for one male employee indoors in the service office. He had his mask on his chin with both his nose and mouth exposed while he was talking. There was not enough space to properly distance so it made us very uncomfortable. There was also a second man in the waiting area adjacent to the vehicle drop off area with no mask. There was a third man indoors in the hallway adjacent to the payment counter who had his mouth covered but his nose exposed. Overall we had had good experiences here in the past and we appreciate Ford's message of taking care of the public's safety during this unprecedented time, but it seems that for their safety measures to be effective that they need to be followed by everyone there. read more

The service team here is top notch! Our 2016 low mileage F-150 had a manifold issue that was not covered due to age of truck. They went above and beyond to get it covered by Ford. We will be taking all of our Fords to this service team! read more

Purchasing a vehicle here was one of the worst decisions. Completely unprofessional management and sales persons. We dealt with Dave and Anthony who explained GAP would be included. Dave was constantly trying to push the deal and make it work and seems like he cared. In the end, he took advantage of an older person by stating that gap would be included and upon signing the contract it was not included. When we pointed this out, showing him his own text messages where he indicated gap would be included, he talked in circles and made excuses for his false promise. Upon pointing this out he agreed that he would try to rectify the issue but he failed to do so, so we filed a complaint with the BBB. After this he contacted us and explained that he spoke to his general manager Wade, and that financial reimbursement would be provided if we removed the BBB complaint. There is no possible way to remove the BBB complaint. We explained this multiple times and showed him the screenshots from the BBB stating that the complaint had been closed. We tried to reach Wade on three separate occasions on July 8, 2023 and he never answered his phone, and his voicemail is full because he doesn't check his messages. What a complete joke of a dealership. Avoid this place at all costs. They will take advantage of you and as soon as the contract is signed they are nowhere to be found. read more

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My husband and I came into the dealership to look at a new Ford Mustang,we had some credit challenges, and they worked with us to get a deal approved. They were no pressure, patient, and friendly. The salesman Mark was awesome, the Managers Dave and Bill were transparent and no pressure as well. We would definitely come back. Thank you Fairway Ford. read more

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Do NOT buy anything from this dealership. They have zero inventory first and foremost. Their entire dealership looks like crap. And finally, my elderly father bought a used car from them and about a month later, they charged him $800 to replace "a sensor". Four months after he bought it, the check engine light came on and wanted to charge him $210 just to plug it in and tell him what the issue is. That's horrible customer service and shame on them taking advantage of the elderly. I hope they go out of business soon. read more

A well deserved nod to ROBERTO & THE SERVICE DEPT. Roberto handled me and my truck flawlessly. (after less desirable experiences over the years where I bought the truck.) Called in one busy morning and Roberto answered, gave me the time to explain the tailgate issue I was having, and told me I can bring it in anytime and ask for him. Glad I did. (I read some of the one star reviews, I dunno? makes no sense to me. I spoke to 3 service writers who helped me at some point. All seem to care.) Not only did he fix the tailgate, but i told him about a few other things i was concerned about and it was my lucky day. He was able to repair the items under my extended warranty AND found an oil leak, bad water pump & something wrong with the diff. (it's a high performance engine and i drive it such, expected.) Instead of making excuses why he couldn't help me. He did what he could within his means to fix my truck. AND had it ready for me a day earlier than estimated. Cant say I've ever been "happy" after taking my cars in for service. Today, I am a happy guy. read more

Fairway Ford - The truck - Car Dealers Near Me - Placentia, California

Went to look at a car with my family, test drove car, the entire time the sales person was pretty quiet the entire test drive, at the end of the test drive we talked about numbers, I threw out a number and he went inside to see what he could do. He came back out with his sales manager which was a short Indian or middle eastern man. He asked some questions about how I arrived at that price and if I was looking anywhere else, I told him my reasoning and how I looked at other places and had offers. I was asked why I didn't accept that offer quite condescending, my reply was that I wasn't "gonna accept the first offer thrown at me, I'm gonna shop around" We started talking about prices and numbers, and the sales manager stated that my price was "unrealistic, in this market you have to be realistic and you guys aren't being realistic" I shrugged off the passive aggressive tone, as did my family member. The sales manager did his best to explain how the market was and how its just not reasonable to sell the car at my asking price because he would not make a profit, The sales manager said "if I was able to make a profit at that price then I would accept it" so I asked "if you bought a car at 45k and I offered you 46k, would you accept it? Its a profit" and he reluctantly said no, thus calling out his phony statement about being fair and honest. The SM started to become more and more irate, as my family member was talking about the cost of the car and the cost of them taking in a trade in. After my FM was done talking the sales manager said, and I quote " no thats not being realistic, I know you are trying to sound smart, but that's just not realistic" At that point me and my family member looked at eachother in disbelief and said let's go. As we were walking towards our car the sales manager walked along side us and continued to say how the price was not realistic and I cut him off and said "insulting customers is not how you do business, you don't insult a customer. If you don't agree with an offer then you talk about it, not insult them." He responded that it "was not my intention" and that my FM had used the f word. (After he insulted my brother) No apology, just that it was not his intention. At no point did he invite me inside to talk about price, it seemed like his whole intention was to tell us how ridiculous and "unrealistic" we were being. It must have been a really slow day seeing as we were the only ones there (I wonder why) Negotiating should never come to passive-agressive-condecending comments. Its pretty disgraceful that this is who this dealership has representing them. Obviously me and my family will never buy a car from any dealership associated with this one. Disgracful Edit: Bought an Explorer ST from Autonation ford in Tustin from Daryle Uhrich. Go there if you want to be treated with respect. read more

Fairway Ford - Explorer ST. - Car Dealers Near Me - Placentia, California

This is a great Ford Dealer to have your vehicle serviced or purchase a new or used vehicle. I have purchased a few vehicles in the past with them, but was blown away by the extra care they took with my ordered vehicle this time. They made the process quick and painless and Erick Ordonez on the sales team did a phenomenal job. He's a very personable salesman who is straightforward, honest, and puts forth the effort to help get you in the vehicle you want. The service department is also filled with knowledgeable representatives who all do a great job every time I've had my vehicle serviced and I can't name them all, but overall a great dealership read more

Fairway Ford - New Truck - Car Dealers Near Me - Placentia, California

I bought a new Ford Bronco Sport recently. John A was our salesman. He is a bright young man with a kind heart. He stays calm and always answers all my questions. We had a tow package added to the car and he saw it thru from beginning to end. I would highly recommend him. Great job John read more

Fairway Ford - It has everything you need. - Car Dealers Near Me - Placentia, California

Parked my car on the streets in LA over the weekend while partying with friends, only to find the passengers side mirror completely removed. Don't know about y'all but finding the body kit for a gt mustang's passenger side window on the same day is literal hell. Called a bunch of fords and this particular location had everything I needed and did all the service within 4 hours. Service was great, rep was communicative and my car was fixed. If you have time to kill, there is a bunch of food nearby and if you don't mind a 5$ uber or 10-25 min walk, bars close by. read more

Don't go here for any vehicle repairs, they are liars and promise your warranty will not be responsible at all, the management of the maintenance department has a bad attitude, do not recommend the service here, there is nothing but cheating and cheating read more

When I pulled up was a lot of nice cars but when I got there I asked "hey do you have a show room"he said no what car DEALERSHIP does not have a showroom.Then I went to look at the cars and nobody came out to talk to us. But there where some nice cars this is a good place to get your ford repaired. read more

I had a great experience at Fairway Ford. I live near Fairway Ford and was happy to support our local car dealership. All the employees were kind and personable including the owner and sales manager and the gal in Finance. I wanted to compliment my salesman Mark Petronella whom was knowledgeable and patient. I'm normally an easy going guy but With this purchase I literally changed the color 4 different times. Mark dealt with my change of mind very professionally. He is great to work with. I ended up going with Red and I love the car! We'll Done Fairway Ford!! Paul Good read more

I should start with my experience with Mark and Jake in sales was fantastic! They were only then limited by their management to only disappoint what they were able to try and follow through on thier ill willed promesis! read more

No one here cares about you. They have no problem taking your money, but do not expect anything near good service. I will be filing a complaint to the Bureau of Automotive Repair shortly. This review will be long, because these guys really took me for a ride. It started when the clutch in my car blew out. I took it to the service department and I met Jeff. He gave me an estimate of $1,800. That included $1000 for the clutch and $800 in labor. That is already fairly high on both ends, but I really love my car and I assumed that a Ford dealership would take good care of it. I left the car over the weekend. When I went back there I paid the $1,800 and drove off. Literally hours later, on my way to work, I noticed a loud knocking. I could feel it through the stick. On the way back home from work I also noticed that the car seemed to downshift, or maybe it was not engaging the gears properly, without moving the stick. Again, I have a manual transmission so the car shouldn't be shifting without my input. Just to add insult to injury, I noticed that one of my mufflers was lower than the other when I got home. So I go back to Fairway and ask for Jeff. He listens to the noise and immediately concludes it must be the engine and he asks me how much I would sell the car for. Insulted, I asked for the service manager, who I learned was named Carlos. Carlos was immediately dismissive of me, and agreed with Jeff. I demanded that the take the car back and double check it. They reluctantly agreed. Now this was in the morning and I needed to get to work that afternoon. I asked them to call me at 3:30 with any updates. 4:00 rolled around and I had to call them. Jeff says they checked and it was an engine issue, although they weren't exactly sure what (most likely a thrown rod). He told me it was going to be $8,000 for a new engine block. Nervous about driving my car, I asked them to hold it over the weekend. After the weekend I went back to get my car. They drive it up and I noticed the car had a flat tire. It's worth noting I had just gotten new tires. I go back in the office and tell Jeff, to which he replies "yea, it's been here all weekend." He offered to fill it with air, but I was done with this place by now. I drove to the nearby Dr. Mechanic in Placentia. He informed me that the valve stem on my tire was broken which is strange for a new tire. He also said that when he had the car on the lift he noticed the knocking seemed to be coming from in between the transmission and engine. He also said it was very unusual, considering I had just had the transmission worked on. He recommended reaching out to the general manager and asking them to make it right. The next day I called the dealership and asked for the General Manager's email. I was told that a man named Billy was the GM and I emailed him the story of my experience. After a week I emailed him again. Yet still, no one has gotten back to me. The moral of this story is no one here cares about you. They have their fleet contracts and I'm sure they don't need your business. This experience has been painful every step of the way. I have been Ubering back and forth to work for a month now and no one can even be bothered to email me back. I have spent way more money than I needed to and yet still, my car is not fixed. If you have been scammed by this place you should go to the Bureau of Automotive Repair and file a complaint. If you have not been here, do yourself a favor and go anywhere else. I know this review is long, but there was a lot of stuff that happened. Thank you for reading. Edit: after posting this review Billy did eventually get back to me. Unfortunately he is just as helpful as the rest of this dealership. I now have to go to the BAR and take legal action against this dealership. This is a huge inconvenience for me, but like I said no one at this dealership cares about people. They just want their money. read more

I'd like to take a moment to recognize Jeff Avichouser and service rep Roberto. Two days again my brand new front drivers tire popped driving down the 55 freeway. I got the truck to ford and Jeff greeted me with a smile and ask me how could assist me with the tire. I explained that I recently bought four tires from Fairway Ford with balancing and alignment. He listened to my concerns and offered me away to pay for a new tire without having to use my debit card. During this week that save me because I paid $14,000 and Cal state tuition from my wife to attend during her first semester. Also, he made me aware of what the Ford pass points system was and he notified me that I had 107,000 points around and that I could get the tire fixed with that option. I came back to the next day and Jeff assisted with getting my windshield wiper nozzle fixed with the same avenue of payment with the FordPass points system. He saved me money by notifying me because I brought a concern to him about my Apple CarPlay not working. Instead of charging me $300 he provided me a solution so I could fix it myself. That's what customer services about. These types of situations right there. I also want to recognize Roberto who has long care of my family since the 1990s along with Jeff. These two should be given some recognition for being outstanding employees and doing an outstanding job. Roberto and Jeff are always there to help and put a smile on my face every time I make a visit to Ford and I want to thank them for that. To management, please give them both some special recognition. read more

Go see Chuck Treister/Fleet Sales Manager. We've bought an Explorer and a Bronco from him over the past year. Man of his word - honest and VERY transparent. Absolutely took care of us before our purchase, and STILL does so after we drove off of the lot. We were fully aware of Ford's supply chain issues. The Explorer arrived nearly 5 months after we placed the order - the Bronco came in 4 months after we ordered. Great communication - Chuck sent us weekly email updates, even when he was on vacation - EXTREMELY responsive. Best I've ever dealt with - we will not deal with anyone else. We got great trade in value for our car. ZERO mark-up for both vehicles. Working with the Finance Manager was great, We walked in with a great credit union auto loan rate, but ended up with 0% financing for the Explorer (pre-inflation at the time). Was also able to beat our Bronco rate last month. Additional comment about the service center. Took my Explorer in for its scheduled service. Phenomenal job, great communication, and fast. Completely addressed and resolved all concerns. We experienced amazing customer service throughout this dealership. We didn't have the same experiences as the 1 star reviewers. In all honesty, not doubting any of those experiences, but everything was top notch for us. Zero regrets for us. read more

Anthony and Steve were both incredible, very helpful, and not pushy. Anthony was great at understanding and listening to what we said we needed in the car and the deal in order for it to work for us right now. They both were very kind and understanding when I had hit my limit for the day due to being pregnant and having a senior dog at home that needed a potty break. The entire experience was nearly seamless and by far one of my best experiences buying a car. We went in not expecting much due to the COVID chip shortage and we were able to walk away with a great new car for me and our family. I highly recommend both Anthony and Steve, very professional, kind, and willing to hear you out and work with you. read more

Fairway Ford - Car Dealers Near Me - Placentia, California

My husband bought a new F-150 last weekend from your dealership. The customer service was amazing and Ernie and Sales manager Bill took good care of my husband and explained how everything worked and got him a great deal without pure pressure. My husband is very satisfied with the truck and the great customer service of the employees at the dealership. read more

First time in many years that I actually had a decent visit to a dealership that the issue was taken care of in a very reasonable amount of waiting time and fixed properly the first time. Jeff A. got me in very fast and everything went the way it should have. Kind of the way things used to get done a few generations ago. read more

Best car buying experience I've ever had! As soon as we arrived, we were met outside by Jeff. He was extremely nice and friendly. We came to purchase a used Chevy Colorado we had our eye on and they made the whole buying experience easy and painless. They treat you like family here and do not try to scam you or take you for more than what's fair. I would recommend this dealership to anyone and everyone looking to buy a Ford - or any other vehicle they have on the lot! read more

Just picked up my new F-150 Lightning! Tony was great to work with and kept me updated throughout the entire process. read more

Fairway Ford - New F-150 Lightning! - Car Dealers Near Me - Placentia, California

Never buy from this dealer. We purchased F150 King Lariat at $89K with towing package but sensor kit was missing which was supposed to be included. We requested to provide that but they didn't. The salesman Richard was very rude just saying there's nothing to give. Contacted the manager Wade but never answered or call back. Never buy from this dealer very non-responsive and irresponsible. read more

I had a wonderful experience and I would highly recommend this business to others, the staff was incredibly welcoming and helpful Jake went above and beyond got me in a good reliable vehicle with decent monthly payments. I had lost hope in finding a vehicle as other dealers were turning me down or couldn't get anyone to finance me. Jake told me He could and He would help me and He did thank you Jake at Fairway Ford read more

Horrible customer service and overall horrible experience. If you can avoid them at all cost please do so. Sales people are disengaged and not knowledgeable about sales, vehicle or pricing. The only sales guy there who was nice was Ivan. Then they blow your phone up with calls and the girl calling doesn't understand what take my number off your list means in violation of FTC and then just hangs up on you and begins texting. Seriously avoid a headache and go somewhere else. Also remember they tried adding a bunch of things to the car that were not disclosed on the vehicle disclosure. Remember they can't force you to buy anything that's not disclosed of on the window sticker. read more

I have been in the market for a new truck for the last couple of months after doing my research and driving Chevys and Fords I made the choice of a 2023 F150 XLT. After visiting a couple of other Ford dealers I just didn't feel it. The team at Fairway Ford was low-pressure and very professional made me feel very comfortable. I originally was looking for a 2-year low milage F 150, after meeting with my salesman Ernie he worked up the numbers on both a used and new F 150, just made better sense to buy a new 2023 F150. I highly recommend Fairway Ford. read more

Wife and I started exploring for vehicles this week because her lease was going to be up in the next 5 months. We have been very happy with her Ford Expedition that we started our searching for a new model and we also considered the new Tahoe. The new Tahoe looks great, but the Expedition in our opinion was still better. After being burned at a young age by a shady car dealership I vowed to never let another car salesman rip me off again so I have a lot of experience leasing vehicles the past 15 years. I reached out through Ford.com and other searches to several dealers and I received a few responses. Villa Ford- Started off good but didn't have the vehicle I was looking for and their communication after that was not good AutoNation Tustin Ford- My current dealer and unfortunately I was very disappointed in them. The previous salesperson I did my deal with was no longer there and I spoke to a new one and he did a poor job. He never responded to the texts I sent to him or followed up and they lost me as a customer. I guess they are too busy to care Fairway Ford- This the dealership I went through and I worked with Ernie, Robert and the Fleet Manager David. This was the most pleasant experience I have had with a dealership added leasing 10-11 vehicles over the years. All of them were pleasant, but there was something about David that made me go with them because I did have another offer from another dealership but I just didn't have a good feeling about the salesperson. Being a sales professional for my entire career I only do business with people that I like and ones who aren't sleazy or try to bait and switch you. I liked how David was genuine and a consummate professional the whole time. Even though we went back and forth many times on price I feel I got an incredible deal and it worked out for both of us. He and I closed the deal within 2 calls and probably no more than an hour. It helps that I have a lot of experience in finance and negotiations. They delivered the paperwork to me and the vehicle the same day. We will consider Fairway Ford going forward for our vehicle needs. Great job Fairway Team!!!!! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Mark in sales was a pleasure to work with. I'm from San Diego and was able to do everything smoothly over the phone and they included a free delivery to my front door. Thanks to Mark and Bill in finance for making this super easy. This was my first purchase from a dealer and couldn't be happier! Thanks guys read more

Fairway Ford - Car Dealers Near Me - Placentia, California