First time in many years that I actually had a decent visit to a dealership that the issue was taken care of in a very reasonable amount of waiting time and fixed properly the first time. Jeff A. got me in very fast and everything went the way it should have. Kind of the way things used to get done a few generations ago. read more

I had a wonderful experience and I would highly recommend this business to others, the staff was incredibly welcoming and helpful Jake went above and beyond got me in a good reliable vehicle with decent monthly payments. I had lost hope in finding a vehicle as other dealers were turning me down or couldn't get anyone to finance me. Jake told me He could and He would help me and He did thank you Jake at Fairway Ford read more

Wife and I started exploring for vehicles this week because her lease was going to be up in the next 5 months. We have been very happy with her Ford Expedition that we started our searching for a new model and we also considered the new Tahoe. The new Tahoe looks great, but the Expedition in our opinion was still better. After being burned at a young age by a shady car dealership I vowed to never let another car salesman rip me off again so I have a lot of experience leasing vehicles the past 15 years. I reached out through Ford.com and other searches to several dealers and I received a few responses. Villa Ford- Started off good but didn't have the vehicle I was looking for and their communication after that was not good AutoNation Tustin Ford- My current dealer and unfortunately I was very disappointed in them. The previous salesperson I did my deal with was no longer there and I spoke to a new one and he did a poor job. He never responded to the texts I sent to him or followed up and they lost me as a customer. I guess they are too busy to care Fairway Ford- This the dealership I went through and I worked with Ernie, Robert and the Fleet Manager David. This was the most pleasant experience I have had with a dealership added leasing 10-11 vehicles over the years. All of them were pleasant, but there was something about David that made me go with them because I did have another offer from another dealership but I just didn't have a good feeling about the salesperson. Being a sales professional for my entire career I only do business with people that I like and ones who aren't sleazy or try to bait and switch you. I liked how David was genuine and a consummate professional the whole time. Even though we went back and forth many times on price I feel I got an incredible deal and it worked out for both of us. He and I closed the deal within 2 calls and probably no more than an hour. It helps that I have a lot of experience in finance and negotiations. They delivered the paperwork to me and the vehicle the same day. We will consider Fairway Ford going forward for our vehicle needs. Great job Fairway Team!!!!! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Mark in sales was a pleasure to work with. I'm from San Diego and was able to do everything smoothly over the phone and they included a free delivery to my front door. Thanks to Mark and Bill in finance for making this super easy. This was my first purchase from a dealer and couldn't be happier! Thanks guys read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Horrible customer service and overall horrible experience. If you can avoid them at all cost please do so. Sales people are disengaged and not knowledgeable about sales, vehicle or pricing. The only sales guy there who was nice was Ivan. Then they blow your phone up with calls and the girl calling doesn't understand what take my number off your list means in violation of FTC and then just hangs up on you and begins texting. Seriously avoid a headache and go somewhere else. Also remember they tried adding a bunch of things to the car that were not disclosed on the vehicle disclosure. Remember they can't force you to buy anything that's not disclosed of on the window sticker. read more

Trisha was absolutely amazing. She stayed in constant contact and ensured the sales team kept me in the loop through out the entire sales process. She went above and beyond making sure all my technical questions were answered and followed up even after the purchase to make sure I was happy. I have purchased many vehicles before from large dealerships, and it's just not the same. Everyone at the dealership knew my name and made me feel as if I was part of the team there. Robert from sales showed me detailed information about the truck after the purchase, making sure I understood all the amazing features the truck came with. Victor from finance made the signing process smooth amd quick. Dave was so through throughout the sales process making sure I was comfortable with the deal. I Can't speak any more highly about Trisha, Dave, victor and Robert, from the sales team. They were absolutely amazing. read more

Fairway Ford - 2021 Ford F-150 - Car Dealers Near Me - Placentia, California

I have been in the market for a new truck for the last couple of months after doing my research and driving Chevys and Fords I made the choice of a 2023 F150 XLT. After visiting a couple of other Ford dealers I just didn't feel it. The team at Fairway Ford was low-pressure and very professional made me feel very comfortable. I originally was looking for a 2-year low milage F 150, after meeting with my salesman Ernie he worked up the numbers on both a used and new F 150, just made better sense to buy a new 2023 F150. I highly recommend Fairway Ford. read more

Starting this off by saying, I've never been treated as awfully at a dealership, than I have been here and at Villa Ford. Jeff is hands down the worst service advisor and his manager is ever worse. Had an electrical fire in my (less than a year old) 2022 Hybrid Escape. The electrical burning smell is strong and VERY obvious. Jeff admitted to it over the phone during every trip my vehicle had at this dealership and ended up pushing me to the side and didn't document any of the confirmation of the smell in the vehicle. This isn't a faint smell - this is a VERY strong smell that makes me ill if I sit in the car for more than 10 minutes. Jeff's whole demeanor changed when he realized I had filed for a buyback investigation with Ford. During my last visit, I tried asking Jeff why it wasn't documented his confirmation of the odor on the vehicle. He couldn't even look at me in the eye and called his manager over. Manager was even ruder than Jeff and tried telling me there was no odor in the car. I thought maybe it magically went away. Nope - smelt it from outside the car when they pulled it up to me. Jeff was extremely misogynistic, rude and effected Fords decision in my Buyback for my vehicle, which is now causing a threat to my health. read more

We bought our new F150 here and are very satisfied. The salesman was very courteous and helpful. The truck runs great and the neighbors love it! We have bought many Ford trucks over the years and they always seem to get better! read more

I had a great experience buying my Ford with Erick. He made the process really easy doing the paperwork electronically and even had it delivered to my home. Jeff who delivered my truck went through the vehicle and it's features. Amy processed my down payment over the phone. I definitely would recommend anyone who is interested in buying a Ford go here and ask for Erick and Jeff so they may have the same exceptional experience! read more

I received a recall. It was pretty serious. I couldn't drive my Lincoln MKC and I was told to store it away from ANYTHING!!! Called Lincoln concierge multiple times. They kept referring me back to Lincoln dealers. All the Lincoln dealers told me the part was not going to arrive until October 2023 and there was no more room to store my car. I gave it to my Lord, Jesus Christ. A week later I tried the concierge again. He connected me with Fairway Ford. Jeff answered. He ordered the part in 10 minutes. I dropped my car off that evening. He called me the next morning to tell me my car was ready for pickup. I thank my God for Jeff. First the customer service was great. He got the part and installed it in ONE DAY!!! THANK YOU Jeff. You were amazing read more

I ordered a Ford Maverick way back in September 2022 when the order banks opened. I built my truck and chose Fairway to be the dealer who would help me complete the process. Chuck Treister the Fleet sales manager contacted me and walked me through the order and placed it right away. Ford had a backlog of orders for these great trucks, so I knew I had to wait. Supply chain issues are real for Ford and other automakers. Throughout the process, Chuck would email me the status every Friday and kept me informed of any issues. I finally received my truck Monday 6/12/2023 and I could not be more pleased. This truck is great for the money. I opted for the $650 co-pilot which adds safety features like blind spot warning, emergency braking, and other features. It also has APPLE car play and a bright easy to navigate screen that is surprisingly responsive when you touch the screen. The FordPass app on my iPhone, allows me to start my car with my phone!! It tracks my mileage and allows me to access the service history, maintenance schedule, and other useful items. I read all over the internet how dealerships are marking up the car/truck when they arrive by $5,000 or more above MSRP. Fairway Ford and Chuck did nothing of the kind. I paid MSRP and was glad they did not try to do a bait-and-switch. In fact, because I am a resident of Placentia, Chuck gave me an additional $500 cash rebate which I will use to get their spray-in bedliner. I also traded in my 2007 FJ Cruiser and received $500 more than Carmaxx or Automation. Reuben was great, we talked for a while and he took care of the paperwork, and got me my check. It is rare to go to a dealership and feel you were treated fairly and respectfully. As the other cars in my household get older I will definitely go back to see Chuck and Reuben when the time comes. read more

Went to over 10 dealerships before landing with an awesome team at Fairway! When I came back to make the final purchase, the car I wanted sold!! But Jake stepped it and told me not to worry that he could help me find the car I was looking for. He was very genuine and honest! He found me the exact make and model I wanted while getting me the best deal. Erik was the finance manager who was also very helpful, honest and authentic! If you need to find the right car for you come see Jake, he'll hook you up! read more

When I bought my MKX about 4 weeks ago,I was told that they checked the car carefully and I shouldn't worry about anything and if I have any problems just go see them and they would take take care of it. They also promised to do all necessary touch ups and update my navigation system but none of that came true in addition the sensor that measure the oil status showed an alarm and when I went back to them they told me that must have happened after you bought the car while their service advisor told me that there was a leak that damaged the sensor and charged me almost $781 to replace a $98 sensor and all of sudden they told me you bought it as is and forgot everything they promised to do. They all are liars and scammers. I have the their invoice to prove it. I mentioned all that in a survey they sent me and they responded and asked me to reach out to them ASAP but when I went to the dealership today -less than 24 hours after I received their response, I was told that the response was a computer generated and no one claimed responsibility. read more

I took my car in for transmission repairs on July 18, 2022. I was using my insurance to cover for my repairs. When I arrived at FAIRWAY FORD I was assign to my Service Advisor Jeff Avichhouser. From our initial introduction Jeff provided very poor customer service. He expressed himself very unprofessional about my insurance company. He stated "never in my 20+ years have I ever worked with an insurance company like yours" his tone was very derogatory. He did not believe my insurance company (American Auto Shield, est 2002) would cover for the repairs. However, my insurance company covered ALL the repairs, total repair cost $6k. During the repairs there was lack of communication and customer service. Jeff was extremely difficult to work with and was rude to my claim handler by shouting at him via telephone and hanging up the phone in middle of the conversation. Upon completion Jeff failed to go over repairs, or to provide a breakdown of the repairs, nor did he go over any warranties or policies regarding the repairs. Unfortunately, four weeks later I returned to the dealer because I'm having issues with the repairs performed by the dealership, my transmission oil is leaking. When I approached Jeff he asked me "what's wrong with the car?" in a condescending tone. I mentioned the transmission oil is leaking and his response was "hopefully whatever is wrong with it, your insurance will cover it." Jeff's statement and approach made me feel neglected and overlooked. Vehicle repairs are a very stressful matter to handle and not receiving professional service makes it even more stressful. I addressed these issues to Carlos Becerra the Service Manager at Fairway Ford, however a follow up is still pending regarding the matters.     I was going to trade-in my vehicle upon completion and walk-out with a brand-new car from FAIRWAY FORD, but I lost all trust in this business after my experience with Jeff. Therefore, I will recommend everyone reading this post to go somewhere else where you will be very much valued and appreciated for your business. read more

I would like to thank Fairway Ford and their friendly staff for helping me purchase an F-150 today I had such a great time with them especially Ernie who was the one who helped me choose the right truck I can't thank you guys enough. read more

I'll start out with I tried to reach out to address this issue directly with the service department. I have an older 09 Escape Hybrid. My AC had been slowly getting worse and worse over the last year and being that my car needs working AC for the hybrid battery. I finally went in to have this dealership take a look. I got a call back that "I had a leak someplace, and I need to replace the entire condenser coil to fix it. Roughly $1200.00" Sadly I do t have that money so after they finished up my oil change I had to pick it up, sans fixing the AC. Worst part for me was the condition they left my car in. Greasy hand prints all over the interior or my car and I don't have kids so don't blame them... Fast forward a few days and I've got my AC fixed for $180. No leak found. AND it's been working for months now. When Ford reached out I told them what happened and they seemed interested in my problem. However they have since ghosted me. read more

Steve and crew went above and beyond to make my sons 1st car purchase a great experience. They were willing to negotiate and make a deal happen that my son could afford and get him into his dream car. Thank you Fairway Ford! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

I had my Ford F150 body work done at Fairway, the initial response was fast, the rental car yard was on site so I chose this business for my repairs. The body work they did was good, however when I got in the car the interior was fully covered in resin dust from the body work. The car was picked up late at night so had to just deal with it myself with a car detailer to clean the dust from every nook and cranny of the interior. I notified Fairway, no response or even regards. After driving on freeways I realized the passenger door where they did the work was leaking (whisteling) so I checked the door and the door was loose! The bolts were not tightened at all and the door was out of alignment. To he honest this was extremely dangerous had the bolts vibrated lose the door was capable of coming off. To say the least, these 2 items made me write this review so they may see it and improve. My complaints to them have gone without even a response. Horrible thoroughness to be very honest. Hard to rate it good for fast response and convenient rental car lot location when the overall work was not complete and the car left a complete mess internally. read more

After searching for a Ford from at least 8 different dealerships I stopped at Fairway Ford and spoke to Rami who was very knowledgeable about the F150. He guaranteed me the best deal and he delivered. I would highly recommend Rami as your sales guy. read more

Robert Saavedra, the salesman, was perfect. Informative, not pushy, personable, and helpful. I have had more than one salesman unsell me a car so that I walked away and did not get that make of vehicle when I had come in to purchase it, so I appreciate someone who actually provided the assistance I needed. Victor Gutierrez, the finance closer, was also outstanding. Friendly, funny, and serious. These two made the purchase as easy and enjoyable as possible. Let me also commend Gage Mahan in the Service Department for friendly and helpful assistance during a trying time. Fairway Ford is doing it right based on my recent experience. read more

Don't give this place your number online. They will have about 4 different sales people calling and txting you for over a week even if you just don't respond to them. Like chill out l. read more

After looking for a new F150 off and on over the last year I got a great deal from Jake at Fairway Ford. Jake was prompt and helpful in answering my questions. We came to a good deal without the pressure and stress that often are part of buying a new vehicle. If you're looking for a relaxed new car shopping experience, stop by Fairway and ask for Jake. read more

Dealer inept, can't even place on new decals that were defective. Was told to put nail polish on the decal to prevent peeling. Save your time from this unsatisfactory dealership. Go to Villa ford or Fullerton. You will waste your time at this place. I even gave this place a chance again then the service Dept left a nice grease stain on my console. Never again read more

Tiny UNfairway Ford... Bait and switch kings! I negotiated a great deal over email with the manager John Sacco at 2pm for a specific truck that he said he had in stock. I scheduled an appointment to come in later that evening. After arriving and walking the lot with his salesman to find the truck it became obvious that no such truck existed. John lied to me to get me to drive into his lot to try to sell me something else. SuperSwitchSacco is the bait and switch king! Don't bother with him or Tiny UNfairway Ford unless you want to waste your time or be pressured into something you don't want from a tiny dealership lot. read more

Fairway Ford - The BAIT... a great deal. You won't find that car when you get to their tiny lot though. UNfariway Ford are the bait and switch KINGS! - Car Dealers Near Me - Placentia, California

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I didn't go to purchase a car or anything of that source. Instead I received a call saying I inquired about a car but I had not so I asked to be removed off the list. The sales guy asked me for my name which I denied because there was no reason for him to get my name if he wasn't going to sell me anything. When I told him no take me off the list, he began to get aggressive and told me "calm down buddy" as if we were arguing about something. I hung up as I didn't understand what was wrong about me not giving him my name. All I'm saying is how do you expect to conduct business with sales reps like that. No thanks, my parents were looking for a car and I will not be recommending this place to them. read more

Customer orders a 2022 ford maverick for msrp, decides that they do not want it. Dealers calls me says "customer did not want the vehicle, so it's available" I ask ok how much? Rami tells me 35k.... 35k for a 22k vehicle. He said "this is the market we are in" just because you can take advantage of people doesn't mean you should. read more

Absolutely the worst group of people i have dealt with in a long time. I had a negative review up, twice now, due to the terrible service here. The General Manager Billy Promised to give my daughter her money back if I took the reviews down. Twice he has not paid. Ken Grody was giving her the run around so she went to Fairway Ford to see if they could help her, and they said everything you want to hear, at first. Since then, they have been even worse. Biggest nightmare, biggest liars! Billy and Carlos are unbelievable, taking advantage of a young girl and putting her on the road in an unsafe vehicle. Shame on you both! She pays for an extended warranty on her car each month which includes a rental at no cost. She has now paid $50 twice and another $221 the last time. After numerous problems with her second car, (mind you, the first one was demolished due to being a lemon, so they gave her a whole new car with the same issues), she took it into Fairway and they said they would take care of her. 5 days later the Service dept. calls to tell her that they could only duplicate one of the problems that she was having but that they do not know how to fix it and she needs to come pick up her car. So she goes in and returns the rental they gave her, and, the next day they charge her for the entire rental fee, that is supposed to be included in her warranty. Even Rose at Ford customer service knew that and was appalled! After weeks of her trying to get her money back, I went in, the General Manager, Billy, stated that he would give her a refund of her money, if I took down my reviews of his dealership. I took down my reviews of their crooked dealership and guess what? It's been 6 weeks and she still has not received her money back and her bank account is still in the negative! We have called and left numerous messages for Billy, no response. She has emailed the managers there, no response. She has gone into the dealership numerous times and they always state that he is unavailable or in a meeting. Now, his voicemail is full, probably with our messages and he is never available. And... she still does not have her refund back! On top of it, she took her car to Villa Ford this past week, and all of the issues that Ken Grody and Fairway said were not there or that they couldn't duplicate, Villa Ford was able to duplicate or find during their inspection and they fixed every issue under the warranty and took care of her rental! WOW!!!! She was in tears, she was so happy. Someone finally took her concerns to heart, listened, inspected and repaired the severely dangerous issues she was having in many components, including her car reversing when she was in drive! She finally feels safe driving her car. I guess it is time for a LAWSUIT against Fairway and Ken Grody, not only will we be suing for the rental money back, but time, suffering, endangerment, damage to the vehicle, and the fees she received from the bank due to the charges for the rental. Also, the fact that her bank account was closed and she can not get another one for a year due to the issues with Fairway. Oh, did I mention that one of the issues with the brakes, the fact that they don't always engage, caused an accident and damage to her car! We'll be suing for that too! Thank God she was in traffic and going 20mph. But the cosmetic damage put her out of work with Lyft, guess we can add loss of wages to the list. Yep, could have been avoided if Ken Grody or Fairway paid attention or did their jobs. Instead they are crooked, careless thieves, who don't care about the customer at all! I was going to be purchasing a Ford Flex from Fairway before all of this, but I have since decided that I will go with Toyota, Mazda or Honda! Much more reliable cars and much better service! 12/23/2019 Update We are sending a Letter of Demand today, that the attorney put together for us. They have 10 days to comply and pay or it will go to court, court and attorney fees will be added after that. Rounding it up to almost $5,000. Was it really worth it to treat people so disrespectfully and like trash! I do hope that Karma teaches you a lesson. read more

Shady sleezy sales people, I had made a commitment over the phone to an agreeable price $9K over MSRP. I told him that lived an hour away, but that I was going to drive over to buy the vehicle. I get there an hour later, test drive go over the options, how the top opens and many other vehicle details, so one more hour of this. We get done and tell the salesperson great lets do the deal at the agreed price. He tells me, WELL that lady over there is going to pay $13k over asking that she was there first. So I told them she can have it and they wasted my time. They paused and said you are not going to wait to see if she buys it. Why would I wait we had a deal already. This place is shady and like other reviews state bait and switch. They could have told me that they had a buyer and not to waste my time on coming down. They wanted me to get into a bidding war with another customer, of which the dealer would be the only winner. I have bought many vehicles some very expensive and luxurious and some not, and have never had any salesperson go back on an agreed price. If you want to get pissed-off go see these guys, they are a low, breadcrumb chasing, weak salespeople. Fairway Ford - Stay Shady read more

We only brought our car here because our insurance suggested this place. The guys were not friendly. Jesse was very rude and not welcoming. I was never called to approve the work, they just did the work. I would call for updates on my car and would get no answers. I picked up my car and find my keychains broken and seemed to be dropped in oil. Didn't even bother to let me know or clean them. This is what they call customer service ? Shame on them. This was given to me by my late mother. Dont trust these lazy guys! I will guarentee they wouldnt treat their own families like this had they been working on their cars! I have no idea why our insurance does business with them. read more

Had to take my 2015 C Max in because of warning lights. 35,000 miles and first time to dealer in hope that it was under warranty. GREAT NEWS it was and Tim the service manager is FANTASTIC ! Thanks again for getting my car fixed and so quickly and professionally ! read more

First, I apologize for this novel of a review, but Fairway Ford did me DIRTY. I traded my Ford Fusion, for my current car, on July 26, 2022 from Robert. I test drove a car I was interested in, briefly. I had told him I was also interested in the Kia Soul, but I was so taken aback by this, it slipped my mind. Anyway, we sit there for hours, waiting for them to appraise the Fusion, and come up with my options as far as bank offers and payments etc. So, I opted to put down all but $1k of the equity I had left from my trade in for the car. The left over $1k was to be cut as a check, and I'd pick it up, as agreed. Robert told me twice, it would only take 4-7 days to get the check. We finally get through to the finance guy to sign papers, and finalize everything. This guy took twice as long to get everything done and signed, because he wouldn't stop talking about things that had nothing to do with the car, or contracts. Once it was finished, I asked to confirm that I could pick up the check in the 4-7 days for the remaining $1k, he told me yes. Yeah- that never happened. I called one day regarding the check, and told them what Robert told me, and had an associate be so rude, condescending and disrespectful- "Uhm, that's not how it works, it takes WEEKS for that to even happen." This was just a part of what was said to me. I ended up having to contact the department manager, David. He swore up and down he'd get to the bottom of it, apologized etc. Fine. But they never let me know to pick it up, and would skirt around my questions. They didn't have the decency to tell me they mailed it, after explicitly telling me they'd call for me to pick it up. We love liars. Fast forward 3 weeks, I notice the car is starting to jerk a little. I'm guessing it's just from me driving slowly in the parking garage at work, going down the ramps. It wasn't until I picked up my sister from LAX, and drove us to Hesperia to visit some family, that it was apparent this wasn't just from going slow. It started jerking harder, and would hardly move when I'd accelerate. While going up a slight hill, the gears slipped, and when I would accelerate, the car would NOT move! My sister had to get out, and PUSH the car up the hill! I had my sister and my nieces in this car!!! Someone could have gotten hurt!! We discovered that it was the transmission slipping. I'd accelerate slowly, and we'd hear a huge clunk. Again, I had KIDS in this death trap! I couldn't do anything about this until I got back into town. Finally getting back into town, I called Ford several times, explaining the issue, and got transferred between the sales and service departments. No one wanted to help me, and they kept playing tag, blaming each other, on who was the one that needed to take care of this. They told me it would take DAYS until they could look at the car, and when I asked who would be covering the rental car, they tried to get out of it. I'm sorry, no. I already was out of work for 2 days because of the incompetence of this place! They end up telling me to come in a few DAYS after I called, as if they just expected me to give up, or not go to work. Excuse you? No. That's not how that works. We took the car in that day, and I spoke with David, in person, and let him know, they sold me a Lemon. Which they very much did. It was clear, they didn't run a single diagnostic on this car before selling it. Deceitful. David then tells me "we aren't just going to take the car back." I'm sorry, what? You sold me a bad car and you're not going to take responsibility for it?! Disgusting. They take it in to their service department that day, cover the rental for 3 days- even though that day, they said it would take a week for them to look at it. I called demanding answers, they didn't have any, of course. All they could tell me, was whoever looked at my car, said it was 100% NOT SAFE TO HAVE BEEN DRIVING. If your own service department says it shouldn't have been drive-able, or sold, that's an issue. Days later, they confirmed it was in fact a bad transmission. Duh. They continued to extend the rental, as they needed to wait for parts. However, Hertz, kept calling me, telling me I was over due to return the car. THEY NEVER COMMUNICATED WITH HERTZ. I had to do it for them. Disorganized. It took a month and one week for my car to finally be ready. They said they put it in for a wash, HA no, they didn't. In fact, there is now a scratch in the fabric on the moon roof, and a black stain on the ceiling. On top of that, the car is now out of alignment!! What the actual hell did you people do?! They still tried to charge me the $100 deductible. LOL I'm sorry, but no. This car should have NEVER been sold to begin with, and the transmission going out, was not my fault. You sold me a bad car, you can eat EVERY cost. And they did. I DO NOT recommend going to Fairway Ford Placentia! read more

Had the easiest experience here at Fairway Ford, Jake in sales was awesome he made it really easy and got me a great deal on an F-150, no games no tricks just fun easy experience. I definitely recommend this family owned dealership. read more

Fast and friendly service Laura and service staff. I will be back for other services in the future even though it's a little further drive.

We took our car here since they were listed as an approved vendor with insurance. The damage was minimal so they told us it will only take 7 business days to complete. It took them more than 2 months! And then when my husband went to pick up the car, the hood where they just repainted had a ton of scratches like someone washed it after painting with sand paper, the guy agreed that it looked terrible so he took the car back to repaint. When the car was ready a few weeks after that my husband went to drive off and the tire light was on saying low air so they took the car back again added air to the tire and told him to pick it up - he drove home and went to add more air to the tire and then he realized that they put a SCREW in the side of the car to rig a piece together that should normally just be flush. This screw made our door look liked it was jammed in AND then he realized we had a flat tire with a screw in it, they didn't even check the damn tire! They had NO problem giving the car back to us in this condition until I said I was going to write a review. They then took the car back AGAIN to take the screw out of not only the side of the car but out of the tire BUT now they told insurance that this wasn't related to the car accident so we owe for the car rental while we waited for them to take the damn screw out of the side of the door and tire. I live and work in this community and will tell everyone that I know to avoid this place at all costs. Terrible experience. Customer service is terrible and they obviously do NOT care about the work they do on cars. Go anywhere but here! I'm so disgusted with all of this. read more

Trina Mauer is an absolute rock star! Painless from start to finish. I couldn't appreciate her anymore. Found the perfect vehicle, credit app and approval less than 24 hours to pick up the vehicle. Car buying at it's best! After shopping other Ford dealerships Fairway Ford is hands down my new go to for a Ford vehicle. Trust me you won't be disappointed! Thank you Trina! read more

I just bought the new Ford Explorer ST and I love it. Jeff was a doll, he worked hard to find me just the vehicle I wanted. They didn't have exactly what I wanted on the lot but brought it in from their other store within a few hours . (Hard to believe, but true) thus this great review. The desk manger Billy gave me the deal I wanted and the nice lady Barbara got me the financing I needed. Three different people that each gave me terrific service. I felt the need to share!! Hope you get the same great service I did. read more

I wanted to order a vehicle that Fairway did not have on the lot. I spoke with Robert Savedra. They added a market increase of order 5k to the order. Didn't make sense so I asked him to verify through management if this was correct. He assured me Robert Samaraseke, the manager said they market increase all vehicles on lot or special order. That's fine I took my business to Fullerton Ford. Staff is awesome and no market increase on special order vehicles, only the shortage on the lot. That makes sense. Thanks Fullerton Ford. read more

This Review is Specifically for Adam Colucci in the RV Center at Fairway Ford. We took our RV in due to a problem with our Tow Lights. After a number of others looked at it, tested everything they could find (over the course of two months) and attempted to diagnose, only Adam and his Team of Professionals were able to identify and resolve the problem. They were "Amazing" !!! We were in and out in short order and finally able to take our RV back out on the road. Thank You So Much to Adam and his Team !!! They are our #1 RV Repair Center !!! read more

We had the best experience working with Armando Martinez. He was professional, hardworking and passionate about helping find the right car for our family!! Thank you Armando!! read more

Fairway Ford - Car Dealers Near Me - Placentia, California