I reached out to Family Piano because I thought our Kawai digital piano needed to be replaced. They had posted a piano on eBay, and I had asked some questions about it. I had mentioned the problems with our piano in the message, and I received a reply saying that the problems might be repairable. I had tried to find someone, but after reading that I continued the search. I did find someone, and was able to get our piano working like new. I always have a significant respect for businesses who say something along the lines of "that might be fixable, try doing (xyz) and let us know if we can be of further help". It means they're about the customer and their love of the product as opposed to only focusing on a sale. Thanks! read more

Family Piano is the best piano shopping experience in Chicagoland. I was in the market for a digital piano for home use and had a set budget (including delivery). The staff at family piano took the time to explain all the options in my price range and allowed me try each different piano for as long as I desired (no one even mentioned it was past closing time)! Moreover, the folks at family piano took the time to ask questions about my projected uses, whether I needed all the bells and whistles, and my experience level and made recommendations that were well within my budget. Put simply, if you are in the market for a new or used piano (digital or acoustic) then you must visit Family Piano. read more

Fantastic piano store with a friendly and knowledgeable disposition. Communication was stellar throughout. Not only was I able to purchase the piano day of, but they subsequently made quick arrangements in assembly and moving literally minutes after I had left the store. I came in originally wanting to purchase a Kawai CA701 after discussing with Max on the phone and left with a Kawai CA901 after some deliberation! Max was extraordinarily helpful throughout the entire process and as a fellow pianist, we chatted about some of our favorite composers and pieces during the demo. It was a pleasure working with Max and I highly recommend stopping by for a visit! read more

Had a wonderful experience working with Family Piano in Niles on my search to find a new piano for my apartment. As a professional pianist, my needs were very specific, and their staff were both highly knowledgeable and easy to work with. They offer the customer plenty of attention, but at the same time they let you have lots of time with the instruments, and are never pushy. Also, I thought the pricing and deals they could offer me were surprisingly good. Finally, they operate well under current guidelines - everything is disinfected frequently and all were wearing masks. Recommended. read more

Family Piano was recommended to me by my local tuner and technician. Imagine my surprise when the first piano I saw on their website was the very same model and year Chickering upright that my grandfather gave me years ago for my 16th birthday (my sister now has that piano). The Universe had spoken so I had to have that piano. Brendan at Family Piano worked closely with me to be sure I got it quickly - I couldn't be more delighted with the piano and the service. Highly recommend getting your piano from Family Piano! read more

I really enjoyed working with these guys when shopping for a digital piano. The sales staff are friendly and helpful, but also patient and very low-pressure. They gave me all the time I needed to noodle around until I knew which instrument I wanted. You're going to get the same price here that you would get online at Sweetwater or Zzounds or Guitar Center or wherever, but with the ability to play and compare instruments directly, and get your questions answered by experts, it's win-win. read more

Absolutely great experience buying a piano for the first time. Sales person was very thorough, showing the differences between different digital, hybrid, and acoustic pianos and helped explain tradeoffs to help me pick the right piano for my budget. Also took the time to show me various iPad apps to help with learning and transcribing, and how to tweak the settings of the digital pianos. For a purchase as big as this, I'd highly recommend going in person and buying from Family Piano! read more

I was considering selling my upright piano and reached out to Family Piano so see if they were interested in buying it. Unfortunately, my piano didn't fit their current inventory needs however the assistance and guidance that Brendan provided was outstanding. He gave me a list of resources and suggestions of how to go about selling. I was so impressed with the level of service and expertise he provided me without even being a customer. I would highly recommend using Family Piano. read more

We had a great experience buying a piano at Family Piano. The staff was very knowledgeable and patiently took time to find a piano that fit our needs. W e are first time buyers and they answered so many of our questions. They did not push us towards a specific model or a price point. Everyone in the company was also very kind and friendly. It was a pleasurable experience buying a piano from here. Thank you Alice and Brendan and staff!! read more

I have used Family Piano for years for tuning, but when my uncle died and my mother-in-law was remodeling, I was in dire need to be rid of two pianos, pretty quickly, within my family. They were able to place both of them in very nice homes, and we even made more money than expected from one of them. Their movers were courteous, efficient, and knowledgeable. I will always keep them front of mind for any future piano needs. read more

This is a family run business that loves every aspect of music. They help you find the right fit at the right cost. My mother has taken classes with them. They have held concerts (pre- COVID) that my grandmother has played in. They have a huge selection of instruments and sheet music. They are more than happy to answer any questions you have or find the answers you need. They have two locations! So, they are easy to find. read more

Hello from San Pedro Ca. I just like to say thank you so much for the DIY information you posted to help out your customers. It really feel good when you can reach out to a business and they dont put profits first the put customers satisfaction first. In my book you are a 5 star business. I highly recommend this to all my musical friends. Look once not twice and here for your instruments needs. read more

Good service is often hard to come by! I was very happy with the service my husband and I received at Family Piano Co Waukegan. We were welcomed by the staff and they went to the extra effort of bringing a piano from their other store for me to trial (which I ended up purchasing)! I love my new Kawai ES920 keyboard and I would highly recommend this company to anyone! read more

I stopped into this store with my friends and daughter and had the most wonderful experience. Beautiful pianos and the woman was so knowledgeable and kind. They also have a nice collection of music books and ukuleles! We bought a very nice little uke for my daughter that is durable and perfect for us to play together. Would highly recommend you stop in here! read more

I love the folks at Family Piano! Brendan was super helpful and gave me as much time as I needed to play and mess around with a very unique older Baldwin upright with a player / recorder system. He coordinated cross state shipping and kept up great communication throughout. I've had the piano for a year now and couldn't be happier with the purchase. read more

I was so impressed with Family Piano! Brendan helped me through the entire process of buying a piano and took the time to show me a variety of options for what I was looking for. I had been looking for a piano for years and I'm so glad I found this piano company. They are knowledgable and total experts at what they do. Highly recommend!! read more

I needed advice on how to sell my Aunt's Piano and Brendan couldn't have been any nicer and more helpful! Not only did he answer all my questions, he had advice on areas I hadn't thought of and even encouraged me to contact him with any other questions. Truly outstanding customer service to someone who wasn't even a customer! read more

I contacted Brendan about a piano I am trying to sell and while he is not interested (he has the exact model for sale already), he was incredibly polite and helpful. He even sent me an email with a list of helpful tips and about a dozen contacts for selling the piano. cant say enough positive comments. thank you!! read more

The staff was helpful over the phone, making sure what I wanted was in stock. They got the product shipped out to me quickly. Which was great because it was one of the last models available in the US. I was really happy with the packing, my new piece of electronics was well protected. read more