Our water heater broke down and needed to be replaced. Jaime was the first to address the situation. The installation was done by Francisco and Kevin. They were professional and cleaned up after the installation. We were truly impressed. Shout out to the very diligent, patient, professional, knowledgeable, and enthusiastic Yasmin, who took our call and answered all my questions very courteously. Highly recommend this business. read more

Did great got the job done, it was a struggle but kept grinding away to unclog sewer line.

This is not regular review based on the service but an appreciation of the honesty of Jamie who helped me get back my wallet with multiple credit cards. If you are looking for honest and a good plumber, I would highly recommend Jamie from Fantastic Rooter Plumbing. read more

Work was not completed, tech needed, more experience, called CH Service. He finished the job in hr . Will not be calling them again

I can't say enough about Gerardo at Fantastic Rooter. I had a garbage disposal that failed. I called Gerardo and he installed one the next day. Gerardo is a lifesaver as usual. Thank you for being there one I need you, Gerardo. He came in with garbage disposal for me and installed it in less than an hour. He is quick, efficient, and clean. read more

As good and fantastic as it gets, dealing with Jaime and Francisco ... Jaime being the owner. Had a water softener and a whole house water filter installed in a new construction home. I was having water issues with chlorine and hard water. - Punctual and good with time. - Good communication, texting and calls - Reasonable and straightforward price - Work done was clean, solid and professional. They know what they're doing. Didn't have to supervise. - Cleaned up after themselves. - Explained how he was going to do the work and followed through as described. Rare great experience!! When I find somebody this good, I wanna spread the word. Helps the good guys do business and helps y'all!! Hire them, you'll see what I mean. read more

Called 3 plumbers for a non-emergency job. Fantastic was the only one who called back, only to say tech wasn't available and that we'd get call back within an hour. 3 days later still haven't gotten a call back. read more

Extremely pleased with their fast response. Gerado was the gentleman that helped us. Efficient, kind and would recommend him and their service as advertised. read more

Have two bad shower valves and a broken front hose bib. Eduardo came out and was fabulous. We had old Kohler shower valves and he also noticed our sink faucets were corroded from the hard water. He told me to take pictures of each and call Kohler. They would send me replacements for free. So, no charge for fixing two showers and two sinks! He then built an entirely new hose bib with a ball valve shutoff. All of this took about an hour. Great folks at Fantastic Rooter. This is the fourth or fifth time I've used their service and I'm never disappointed. read more

Very Disappointed, For a back yard corroded pipe leak, I called them and ask them to fix the pipe before the leak and they put a cap after a leak and leave it as is, Not a great in terms of fixing the root cause of the pipe leak issue, send 2 times people to my property and the first one was not fixed and leave the pipe leak as is, the second visit person was negotiating before fixing their fault and actual issue, very disappointed, They charged me $419 for both visit's. they charge too much for labour and saying they are better than handyman, :( read more

Had a plumbing issue at my home in Gilroy. Called the number and spoke to a seemingly nice lady. I explained my issue and she said she would find a tech in the area and call me back. Well that was 5 hours ago and I'm still waiting. I moved on to another plumber. I don't recommend these guys if you expect a call back or service in general. read more

Had a water leak coming through the kitchen ceiling from upstairs shower. Quick response on a holiday weekend, fast and accurate diagnosis and repair, and extremely reasonable charge for the work. Plumber was Brian. Very professional demeanor too. I would definitely use them again. read more

Wonderful service!! They came to fix my water heater the same day. So kind and professional. I would 100% call them again in the future.

Our toilets and shower started backing up. I called Fantastic Rooter at 3:30pm and a technician was there by 5pm! They found the problem which ended up needing a whole new sewer pipe for our septic system. They came out the next morning to fix (on time) and had the new pipe installed that day. Everything is working great. Went from problem to fix in less than 24 hours! They are professional, efficient, friendly and did not break my bank! I highly recommend. read more

Our water heater went out, pilot light was off and could not restart it. I called Fantastic Rooter Plumbing to get a quote and availability. Their plumber was busy by the time I got home so I wasn't expecting him to make it the same day, Jasmine assured that he's coming right after he finishes with the job he's currently attending to. It was close to 7pm and Eduardo still came to our house to fix our water heater. Right away when he was able to start up the water heater, he knew what the problem was. Gave me a quote and started working on it. He's knowledgeable and very professional. Fast and efficient service. Would definitely recommend Fantastic Rooter Plumbing, awesome customer service from Jasmine and Eduardo. read more

Jaime has been our go-to guy for the last few years. Why go anywhere else when he & his crew do the job in a fast & efficient manner? It's rare to find someone who actually returns phonecalls within minutes. Seriously--think about it. How many times have you called to hire someone for a repair and it takes them hours or days to even return the call, let alone fix the problem? We've recommended him to several friends who all report back with the same thing-fast, efficient & friendly. We like him so much we gave him a piano for his daughter. Yes, really :) Don't bother calling anyone else for your plumbing needs. Professional, fair & honest with a great personality=that's Jaime, the Fantastic Rooter. read more

Jaime and his crew are the best. I recommend them without reservation. Here's why: I needed an on-demand hot water heater at my commercial kitchen. A friend recommended Jaime, and he came all the way to Emeryville to look at and bid the job. His advice was great, and his bid stellar. He put in a superior unit for a very reasonable price, dealt with my many obstacles with patience and good humor. He had to wait a month between the initial work and final installation, for someone to move out of the apartment above me since we needed entry to that space. When moving delays finally ended, we had a one-day window, on a Saturday. He and his crew worked all day and into the night, to complete the job before the new tenant arrived. The unit he installed has a remote control, so we can wake it up instantly when we need it and let it sleep otherwise. Finally, we had a problem a month later-one day the hot water just stopped. We had 30 people coming for breakfast the next morning followed by kids culinary summer camp all day. Jaime drove up at the end of his work day to deal with the problem, which turned out to be a manufacturing defect, where a piece of metal from a machined part inside the housing had dislodged and ended up in the sensor, keeping it from working. He not only came immediately and fixed it quickly, but, unlike other companies, he answers his phone--no waiting. One more thing: my HVAC/refrigeration guy, a very knowledgeable expert who was facilities mgr. at Pixar for 8 years, took a look at the water heater installation and said to me "this guy is a master craftsman." He pointed out all the things that were done right, that most plumbers don't bother with. Jaime is a gentle, friendly, honest and excellent plumber. I can't recommend him higher than 5 stars, Yelp won't let me --but if I could, I would give him about 10. read more

Jaime came out to clear a blockage of our master toilet. It turned out the builder of our year old home had dropped 3 inch test cap down the pipe that was causing the issue. The cap was stuck behind a 90 degree bend so it was difficult to reach but Jaime and his assistant were eventually able to use a snake to dislodge it and get everything working again. He is a great guy and his price was extremely reasonable considering the complexity involved to finally clear the blockage. I will definitely be calling on them again should I ever need a plumber in the future. read more

Our household highly recommends Fantastic Rooter for any plumbing job! We have a dual-sink in our kitchen that was backed up with a slow drain for over a week. We tried everything on our own to clear it - drano, disconnecting the pipes and manually cleaning them, etc. and nothing seemed to work. In fact, the slow drain got WORSE! Finally we decided to just get some professional help, which led us to Fantastic Rooter. It is definitely slim pickings out in the Gilroy area. The customer service was perfect and the technician was able to squeeze us into his schedule right away. After calling their office the technician showed up at our house a couple of hours later! Eduardo was extremely polite, very helpful and professional. He got to the root of the problem right away and was in and out in no more than 30 minutes! He not only gave us some tips on inexpensive monthly maintenance but he also was kind enough to give us a discount since my mom (who is a senior citizen) was paying for the service. Our household definitely considers Fantastic Rooter our go-to plumbing contact and are happy to know that they are licensed to perform a wide array of plumbing services! If you are in the Gilroy area and are in need of a plumber give Fanatastic Rooter a call, you won't be disappointed! read more

The business owner contacted me promptly to look into my complaint. Jaimie came over, inspected the job site, offered to take care of it promptly. In fact, the leftover galvanized pipes were not as much as we initially thought. Many of them were inactive pipes. He came today and took care of it. My impression is that this was not intentional on his part and his prompt and professional approach to address my concern impressed me. I will recommend him to others and do business with him again. read more

Gerardo came out immediately when I noticed excessive humidity in the house. He crawled under the house and found I had a leaking hot water line they was spraying hot steamy water all underneath my house. He was able to come out with his crew and totally replace all the pipes in my house the very next day (and completed the job before sundown!). He was also able to find a HVAC guy to come out the same day and repair some major damage to the duct work. He also responded promptly to address a couple concerns I their work was done. Really, really happy with the service! read more

Our go to plumbing people. Eduardo and Brian are responsible, honest, and prompt. Would not call another service group.

Very professional and the work done top notch! We had a huge clog and he worked until night time to make sure we had flushing toilets! Amazing work Eduardo. read more

Eduardo has been working with us for over 15 years. He and his team just put in copper piping- something he has told me I needed to do forever. It was a big job and they were here for 12 hours! He showed us how rusted and clogged the 100 year old piping was-- we were all amazed it held out and we didn't have a disaster. Eduardo and fantastic rooter are the best! I highly recommend them for their skill, professionalism and going above and beyond to assist their customers read more

Jaime is very knowledgeable , does a great job, very clean and has great prices. He will find the problem fix it and your done. I always recommend him to anyone needing to complete a big job. He goes out of his way to recommend or make suggestions for your particular need. read more

When you have a backed-up sink flowing out into your showers, you definitely don't want to wait a minute longer than you have to in order to get it fixed. I didn't have to wait AT ALL! I went on Yelp, read the amazing reviews about Fantastic Rooter, sent them an email at 10pm and by 6am, Jaime had responded and showed up at my house at 8:15am. Problem found and fixed by 8:45am. He was friendly, professional and fast. I LOVE THEM - and while I hope I don't need a rooter service ever again - I know exactly who I would call. read more

Inconsiderate of the time it was and stared doing a job at 7am on Sunday waking up our whole neighborhood. Plan accordingly not what's convenient for your company. read more

The guys at Fantastic Rooter were awesome. It's a family owned and operated business - and you can tell they really care about their customers. Jaime didn't just do the work, but advised me on my options and gave great advise on how to move forward. I highly recommend! read more

Brian came out on a weekend morning on very short notice because we thought something was wrong with the plumbing. It turned out there was a dead rat in the crawl space (which I had never smelled before). Even though it did not turn out to be a plumbing issue, Brian was very helpful by checking the plumbing, diagnosing the problem and giving us some referrals. Very professional and will definitely call in future for non-rat issues. read more

Had a great experience with a main line clog that was fixed professionally and the same day I called, even though Brian had to come down from Saratoga and stay late to finish the job. He was professional, courteous, knowledgeable and explained the process as well as pricing before he started the job. A family run business that is looking to expand their clientele and that I would definitely use again for any further plumbing needs. Wish this business all the best and hope my input persuades some people to use them as well. read more

My kitchen sink drain got stopped up on Christmas Eve (Friday) and by Monday (December 27) it was very smelly. Julio arrived on time, assessed the situation, gave me a price, and got to work. It was a messy, unpleasant job, which he did efficiently and effectively. He was pleasant, respectful of property, and informative. I found the price to be fair, and the work to be excellent. I would definitely hire Fantastic Rooter Plumbing again - highly recommended! read more

Eduardo and his team are amazing!!! Due to a foul smell in our kitchen/ bathroom we decided to have a plumber come and check under our house for any leaks. We had 3 !! And standing water and growing mold ! Eduardo refereed us to a water damage co. that came the next day to treat under our house. The following day Eduardo came back with two other workers and they replaced our broken pipes, even repaired another small leak found while on the job! They were efficient, clean, and very thorough ! They took pictures of everything under our house to explain the issues too ! Very professional ! read more

Eduardo and his team at Fantastic Rooter Plumbing did an entire house re-piping, along with the installation of bathroom toilets, fixtures, and water heater. They were professional, efficient, and trustworthy. Eduardo was very responsive to our needs and explained things thoroughly so that we understood what he was doing. We had no clue what to expect when we hired Fantastic Rooter but we were extremely impressed with the quality of the service that Eduardo provided while completing our project. read more

Had a 1-4 appt. Window. They called at 4:55 saying the tech was running late and now its 6 and they are closed. Poor communication. Cant say how the service is because I never got any. read more

We had our entire house repiped and they did an excellent job, very reasonably price, were extremely clean, and always polite. We are very happy to finally have good water pressure at home now! The person they use to repatch the sheet rock in the places they had to cut through the walls also was very clean and did a great job. read more

Brian from Fantasic Rooter came out to one of my rental properties today. He was very courteous, polite, and respectful of my home and to me. I was very impressed by his knowledge, skill, and efficiency. He did an excellent job replacing my faucet and caulking around my kitchen sink. Thank you Brian and Fantastic Rooter! read more

I called Fantastic Rooter Plumbing in Gilroy in a panic because my dishwasher was gushing water all over the floor. They were able to send Gerardo out the very next morning. Gerardo accurately diagnosed the problem in moments, and was done within an hour! He was courteous, professional, and knowledgeable. I highly recommend this company and will be coming back for future plumbing needs in Gilroy! read more

What can I say? Jaime and his employee who installed our tankless water heater did an excellent job! We decided that we wanted a tankless system and heard that Rinnai was the best. The closest dealers were either in Monterey or Gilroy, I called both and left messages. Only Fantastic Rooter returned my call. We had been without hot water for about a week and a half at this point and we were getting a little frustrated, and kind of stinky! I spoke with the receptionist on Monday afternoon to set up a consultation and free estimate. That night, after having worked all day long, and despite a 45 minute drive in each direction, the owner, Jaime came out to the house at 7 PM. We discussed our various options and while we were expecting to do the install indoors, he suggested doing the exterior installation. He could have easily gone along with our expectations and made himself a lot more money. Instead, he took the honest route and would save a ton! He and his employee showed up on time, and they would have finished the job on time had his supplier not sent the part to the wrong location. I should mention a brief shout out to the Salinas Fergusons as they corrected their mistake by sending someone on a four hour round trip to pick up the part! The installation is clean, and the water is hot!Thanks Jaime and fantastic rooter, you guys have a customer for life. I hope you don't mind the drive to Salinas! read more

They really are FANTASTIC! It was easy to schedule an estimate to have our hot water heater replaced (super old an still working; just wanted to get a new one). Eduardo came out and quickly provided an estimate - which was the least expensive that I had received and I felt confident about their warranty for labor (1 year). A few months later we called them back and they held up their price from the estimate. They easily scheduled the install at our convenience. Called the day before to make sure we were ready. Even though Eduardo was about 30 minutes later then expected, he and his colleague were very friendly, and got he install done within 3 hours. They cleaned up after and were so easy to work with. Additionally, the office was a delight to speak with - always friendly and always pick up the phone or called me right back! For sure I would recommend them and if needed, use them again myself! read more

Fast service, great customer service and knowledgeable. Called for service for a clogged a rental, owner showed up, used his camera, problem identified and resolved immediately. read more