Dr. Peck is my guardian angel. When I went to see Dr. Peck,…read morea year ago, I was a mess. I mentioned to her that my primary care was not very thorough, so I am looking for a new one. My cholesterol levels were extremely high, and my kidney function was poor. I was borderline diabetic and obese. She ordered test after test until I started to get everything under control. My cholesterol is normal, and my kidneys are improving. I'm no longer borderline diabetic, and I've lost 40 pounds. I have a new Primary Care Doctor due to her referral. As an endocrinologist, her care should have ended there. Not with me; she continues to see me for matters that don't even concern her. She has a particular field of expertise but still monitors every aspect of my health. She's given me back my life and so much more. I am the healthiest I have ever been. I feel and look great. Thank you will never be enough.

Dr Peck is a well-respected endocrinologist who specializes in treating both Type I ,Type II…read morediabetes and thyroid disease.

"I highly recommend Balanced Medical Solutions to anyone…read morelooking for knowledgeable care and a welcoming, no-pressure environment. Ive had a great experience.l was a little scared at first but they were able to explain to me the process and answer all my questions."

My mom and I came to this clinic for her checkup, and I came with her to help translate…read more Unfortunately, the nurses/workers seemed to be in a bad mood and acted bothered that I was there to help my mom communicate. The doctor, Lorisa, was speaking very quickly and sometimes stumbling over her words, which made it difficult for me to translate everything correctly. When I asked her to repeat herself so I could properly understand and translate for my mom, she seemed bothered. At one point, she got very close to my face and looked at me in a way that made me feel uncomfortable. My mom and I both noticed her attitude and felt like she was frustrated with us. I understand that doctors are busy and have many patients, but that is not an excuse to make patients or their family members feel uncomfortable for simply asking questions and trying to understand what is being discussed. This is someone's health and potentially someone's life, so communication should be taken seriously. Because the doctor seemed bothered by me helping translate, she eventually sent a supervisor who spoke Spanish. The supervisor, Frania (I apologize if I misspelled her name), was extremely kind, patient, and helpful. However, she explained many things to my mom that the doctor had not gone over, including information about the list, costs, and other important details. This unfortunately made me look bad to my mom because I was trying to help her understand, but the doctor had not explained everything to us in the first place. I truly appreciate Frania for being so respectful and taking the time to communicate with my mom. Unfortunately, the doctor's attitude and the lack of communication made this experience very disappointing. Having a job where you care for people is important, but the way you treat your patients matters just as much as the medical care itself. Please have patience and consideration for others, especially when there is a language barrier.

I waited months for an appointment then 1 week prior I get a call saying that I need to reschedule…read more The next appointment available is three months out. The reason: she reduced her hours. Good for her butI have to think this could have been done gradually so that the currently scheduled patients weren't pushed out three months! I tell you, this is a pattern I'm seeing a lot with Sutter...

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Jennifer K. Casey provides…read morepersonalized, patient-centered care with a focus on your long-term health and well-being in Castro Valley. As a specialist in Endocrinology, Diabetes and Metabolism, Dr. Casey takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Casey is committed to helping you stay healthy and feel supported.

Dr Zahn is my primary doctor and he is wonderful and caring. Has helped me so much I appreciate him…read moreand highly recommend him. I recommended him to my neighbor and she was so happy with him. Francine H

The front desk receptionist is very rude and unfriendly to patients. They do not accept Covered…read moreCalifornia patients.

Whenever my doctor orders labs, EpicCare sends me an email saying they sent the order to the labs…read moreand almost every time it's not there. Once I had them fax it and they faxed over a blank piece of paper. I ended up going home as I already waited over an hour and took time off of work. If you call EpicCare they act like they don't know what you are talking about. I ask for a doctor order every time and just print it out myself. Quest Diagnostics said EpicCare is always doing that to patients so save yourself some time and get the doctor order yourself and print out at home.

Nurses are like angels on earth send to care & comfort the sick.I'm really thankful…read more MALourdes RN , And Thanks to all nurses at cv epic care .

Great urologist. Took time with me and really helped me. She is concerned about her patients and…read moreasks questions. I'm thankful I found her. Highly recommend her. Francine H

Doctor is extremely rude. Never met any doctor with 100% no professionalism in quality of care. She…read moregets easily angry when she has to "think" she has mentioned she doesn't like to be asked questions when thinking... sounds like a mental illness. All I asked her is if she has a bathroom and she responded "I'm the doctor I need to think..."

Dr Anand does not care about her patients and only looks at blood test results right before your…read moreappointment with her. She kept saying my mom's blood test were normal even when another dr showed concern she still said nothing was of concern . How wrong she was. By the time we were able to get someone to really take a look into what was going on it was too late for my mom. Never trust this Dr's ability to actually do her job. To this day she has never called us or acknowledged that she should have payed attention and checked why her blood test results were high on certain things. Avoid her at Epic Care /

If you're scheduled for a televisit with Dr Anand just know that she will be over an hour late…read moreevery single time without fail. Goes to show how little she cares about her patients time. Very disappointing and unprofessional behavior.

Was referred to Dr. Hsu by my allergist, who has high regard for him…read more I made an appt. about a month ago and got my blood work faxed over, but got a call the day before my appt. saying they were cancelling my appt. because they don't accept my insurance (Blue Shield through Covered California - aka "Obamacare"). What amazes me is that I can't even go as an "out of network" patient, where the insurance company will still pay something, but not as much as "in network". I was given no options. They simply suggested that I find another doctor. How rude!

If you are female-presenting, value your time or money, or want a medically-supported diagnosis and…read moretreatment: find another endocrinologist. Dr. Frank Hsu does not deserve a star. He does not deserve your business. He does not deserve to have a license or be a practicing medical professional of any kind. In a single session he chastised me for not being on birth control and lectured me on the efficacy of condoms (despite the relief I've experienced since getting off of birth control, and a conflicting response giving hormones play a big role in endocrinology, and as I was not requesting support on the matter or prevention of pregnancy), ... denied the existence of treatment options for Hashimoto's disease (despite synthetic thyroid hormones being one prescribable option), ... and refused to request a full thyroid panel including antibodies (which are used to identify this autoimmune disorder) until I persisted by pointing out that it would at least rule it out as a diagnosis and insisted on getting it, ... made me exceedingly uncomfortable during the physical exam even with a female nurse in the room (who was visibly uncomfortable herself and made it further awkward) by providing a gown that was so small I could not cover my legs, crotch, belly, or part of my breasts (I'm slightly overweight but not obese), ... not wearing gloves during the breast exam, ... instructing me to only pull my underwear half way down my thigh to examine my vulva while standing by my waist (a rather ineffective positioning), ... and by inappropriately pushing my shoulder when he wanted me to lay down or sit up (making me feel like a reclining chair). In addition to Dr. Frank Hsu's outdated, misogynistic and unscientific practices, his office is run poorly: no voicemail (requiring patients to call multiple times - try a dozen over a few days just to make my initial appointment), hardly any online presence (which would have helped to know what the office hours were and correct address in Castro Valley), poor management of paperwork (my PCP had to resend my referral documents three times and through Stanford Health online), they flat out lied to me (when my bloodwork was returned by Quest Diagnostics and was missing a lipid panel, I called Dr. Frank Hsu's office to ask why and they lied, telling me they never authorized the panel but if I wanted it still I would need to make another appointment and request it), and they try to maximize their profits by seeing multiple patients simultaneously (it was a 15-20 minute wait after I changed into my exam gown, and 15-20 minute wait after I changed back out of it). I commuted more than an hour each way to see this "specialist" referred to me by my doctor, unfortunately without doing my own research first. Hopefully my review will prevent someone else from having such a poor, and in my case unsettling, experience. I have also let my PCP, Dr. Lilian Tsao know that she should not recommend this man. She is a respectable doctor and thanked me for letting her know, and that he would be removed from their referral lists.

This doctor's office used to be the best and I appreciate the care and the service they provide…read more But ever since Epic Care took over, everything just went down the drain! I gave them slightly more than a year to get things figured out and I'm done. This place is a nightmare, to say the least, and I would advise that you all STAY AWAY unless you have no other option. To begin with, their doctors and physician assistants are excellent. They know what they are doing and they provide the care that you expect. So this is definitely a good thing as, after all, this is why anyone would go to the doctor's office. What are the problems? 1) Wait... And lots of waiting. Even with appointments, I've waited for up to an hour even when in the examination room. Once is fine but two times in a row, it seems too much of a coincident. I would appreciate it if they learn to value their patient's time! And if this is a recurring incidence, it would be helpful if they learn to schedule longer appointments and not schedule patients back-to-back in 15 minutes intervals. It just makes sense to correct it. 2) Still seems to be unorganized in getting their ducks all in a row from paperwork to getting test results ready before the appointment. Come on, the upgrade to the patient management that you had was supposed to help, but it sure doesn't seem like it. I may give it one more try and will make my ultimatum after that.

Dr. Dhawan canceled my appointment less than a day before it was scheduled. Next available…read moreappointment was two months later. They were unapologetic and didn't seem to care. Sorry, this is horrible service.