I am very happy with the service we received today. After another shop completely missed an issue that had our car fail the state inspection this morning, Javier and Julio were able to fit the car in to get the repair taken care of. Javier was very nice, and while we paid dealer prices, there is a trust and confidence in knowing they are working on cars they know, and the parts and work are under certain warranties. We appreciated the car wash at the end, too. read more

* This review was previously on Google but I am moving it over to yelp due to the non-responsiveness of the Farrish Subaru. Simply put, this experience was my first car buying experience, and it was underwhelming and borderline unprofessional. I called ahead of time to double-check that the 2015 Subaru Crosstek hybrid (Listing Price $14.5K) was still available; the phone agent sounded uninterested in giving more information on the car, but I still pursued it as I was still interested. I scheduled a test drive on 12/25 with Issah, and it was the biggest joke. I'm gay, and it was clear as day that upon seeing my wife and me that he was not only uncomfortable but remarkably uninterested in selling this car to us. The test drive was a joke- we took four right turns and went back to the dealership; the drive was a total of 6 minutes max...it wasn't until the 3rd right turn that Isaiah spoke to us, and I HAD TO BE THE PERSON TO ASK. When I asked him what excited about the car, his exact response was "I'm 51, I don't get excited about cars anymore," which was a disheartening answer as we had already disclosed this was our first car buying experience. That concluded most of the conversation outside of him, mentioning he bought a Subaru for a family member going to college. It didn't end there that day as Isaiah continued to provide condescending answers to my question regarding the ,warrenty and carfax, explaining to me multiple times that it was a used car... which I already knew. When I mentioned, my father would be calling to discuss rates he literally said, "oh good" and honestly looked relieved that he did not have to deal with us. Unfortunately for us we were still interested in the car, so we asked to take it to a private mechanic who revealed a lot of faults in the car, including but not limited to a transaxle leak, a rusted exhaust pipe and water leaking into the passenger tail light (which would've failed the DC Car inspection). When we returned the vehicle, he requested to take a copy of the damage findings (Which was strange because they have mechanics of their own, so they already knew the issues, and I paid $115 bucks for that inspection which now they just get to benefit from by covering up the damage they know an inspection will find). He let me know that he would call me back but not without once again condescendingly explaining that it was a used car...once again, I knew. The entire process was underwhelming, with no effort to sell me the car from Isaiah. If I had bought it, I pretty much would've done the majority of the work as far as making it an appealing vehicle to buy. Isiah needs to work on his game face and Customer service when he is uncomfortable and act like he cares to sell the car because I know there are more expensive cars he could sell, but 14 K is a lot of $ to many people. Went next door to Toyota and had a fantastic experience! Be very wary with who you work with here and ALWAYS get an inspection read more

Farrish Subaru - Complete review from the used car inspection done outside of Farrish - Car Dealers Near Me - Fairfax, Virginia

The salesman Maged Soliman has been courteous and provided an estimate for a 2022 Forester Limited for MSRP $36800. However if I pay cash there will be $1000 extra stacked on the price of the car: $37800. My comment is nothing against Maced. Only against the dealer price policy. Look like its financing department desperate to find a prey to rip off. read more

If I could give them 0 star I would do it without a doubt!!!! Don't come here and waste your time because you're gonna get the worst customer service ever. The owner wanted to test drive my car because he wants to buy it and he said I can't go with him while he's driving it since the insurance won't cover me so I was like no problem but just let me take a picture of your ID in case something happens. He kicked me out and said I'm stupid if I think that I'm gonna have a picture of his ID. Thank you for wasting my time lol!! Please Mr Owner you gotta work on your customer service skills read more

I started going to Farrish Subaru because the other Subaru dealerships in the area were terrible, but maybe it's a trend across Northern Virginia...I made an appointment for the most simple of services (oil change, tire rotation, state inspection), and am now at 3 hours and 30 minutes sitting in the waiting room and was just told it would still be another 30 minutes. If you take your vehicle here, I wouldn't bother making an appointment, because clearly it doesn't matter. I can only imagine how long it would take if I needed new tires or brakes...days? Don't come here if you aren't ready to waste half your day watching Animal Planet in the waiting room, or at least bring War and Peace to read while you wait. You might finish the thing. Update: I have now been here over FOUR hours, and the Farrish Subaru employees are all just sitting around eating Popeyes. Yeah, I would love to eat lunch too, but I may never get out of this place. It's taking all of my self control to lose it right now. I will never bring my business here ever again. This is insane. read more

My daughter took her grandfather's car to the Farrish, and it has been a complete disaster. She inherited the car from her grandfather, and as he took the car there, he recommended Farrish for a diagnostic etc. She was told the diagnostic was free on the phone, yet they charged her $160 when she picked it up. A. WEEK. LATER. They broke a part in the door, and then had to replace that, and replaced a wiper to meet inspection. Their original instructions were to repair any/everything that was in need of repair/replacement. Instead, they sat on the car for a week to replace a door latch, the rear wiper and a state inspection. And also damaged a number of personal items and left grease on the carpet in the car. This was a clear cut example of both ageism (21) and sexism (female). The BBB will be hearing from us. Horrific experience. read more

I had been searching for a used car for my son when I found The One at Farrish Subaru. From beginning to end, my experience with this dealership was outstanding. I submitted an online inquiry late at night and I was pleasantly surprised when a representative texted me back right away. The next day, a sales rep named Keenan texted to ask when I could come in to test-drive the car. I made an appointment for that day and test-drove with a sales rep named Brandon, who was so friendly and made me feel very comfortable. I fell in love with the car immediately - it was exactly what I had been looking for - but I didn't get my hopes up because it was out of my price range. When we got back, I told George, the director of sales, that I really wanted to buy the car for my son but that I had a firm OTD price limit. He was able to make it work without making me haggle or playing games. Thank you, thank you, thank you, George, Keenan and Brandon (and Jay, who processed the paperwork) - you were all wonderful to deal with and I hope to give you my business again in the future. In the meantime, I will highly recommend Farrish Subaru to anyone I know who is looking to buy a car. read more

If the staff's friendliness comes at a premium, please feel free to be rude to me. The service department is always friendly and courteous. The staff is non-pushy. You don't have to worry about high-pressure sales trickeries here. The pricing is competitive, only slightly higher than independent shops. I have been going to Farrish Subaru for scheduled maintenances and repairs since I got my car. So why am I only giving them 3 stars? The reason being on my most recent visit I found out their parts are marked up from MSRP. Really??? They can argue a higher labor charge because their mechanics are factory certified. I buy that. I am willing to pay extra for peace of mind. But for the parts to be marked up from MSRP?? I don't see any justifications for the markup other than they think their customers are suckers. I used to go out of my way to take my Subaru there, but I am going to try another dealership that's 5 minutes from work. read more

Farrish Subaru - Pay closer attention to how much they charge for parts!! - Car Dealers Near Me - Fairfax, Virginia

Yesterday my wife and I walked into Farrish Subaru to look at a CPO 2012 STi they had on the lot and ended up walking out with a new 2015 Launch Edition STi. Sam and Ray were awesome the entire time we were there and we're very happy with how we were treated and the overall sales experience. We hit a bit of a snag with the "guaranteed trade-in" of our 2012 Outback but it got worked out and it was fine after. Matt, the finance guy, was pretty easy to work with as well. We had a bit of back and forth but it was far better than some experiences I've had. Overall we are really happy with the experience and would recommend friends and family to them. read more

Farrish Subaru - Our new STI that we picked up on Saturday! - Car Dealers Near Me - Fairfax, Virginia

I wish they had been more direct with their price quotes. I liked how they kept checking back with me through email, but when I made a counter offer to their original offer, they wanted me to call them back instead of directly telling me that the counter offer was too low or was still being considered. Maybe, I could have gotten an even better deal if I stalled, but I had been looking at Subaru since August and this was the last day to decide if I still want to take advantage of the car tax credit. I seriously doubt I can get more than $1500 below invoice in a couple of months on a car that sells well. read more

I bought my 2014 Subaru Outback at Farrish almost 8 years ago. It was a very good buying experience. It's been a very good vehicle. I've always had my Outback serviced by Farrish. I've been happy with the service until recently. My daughter got me an Amazon Echo for my Outback. I had the Amazon App on my phone, and I entered the applicable Echo information into my phone. I hooked up the Echo to my Outback. For some reason, I couldn't get the Echo paired. My daughter went to Farrish on Monday to get help with the pairing. They told her they couldn't help, but to come back the next morning at 8:00 and someone would help. I showed up the next day at 8:00 and was told no one currently there could help. The service person said he'd right up a maintenance ticket and it would be about an hour wait. It seemed like I would be charged! Keep in mind, this process will take someone who knows what they're doing about 1 minute. I decided to leave. He said if I wanted to come back later, someone could possible help. I decided I wasn't going back for a third time. I may never go back. read more

Bought my sti here, then 5 months after I took in for oils changes, they stated I have blah blah blah on the car, like really are you gonna ruin your clients like that. Had installed only the catback took it for the last oil change and they stated I had tune the car. Had only installed the access port for gages use on. So after 7 months of owning the sti ringland happened with only 10k miles on it, with the car stock, took it to a different dealership to see if they would help with the warranty help they couldn't because of what Farris red flag the car, like really this other dealership was gonna help but couldn't because of them. I had to pay for the repairs because them. Like what do they get by doing this ‍. read more

Farrish Subaru - Had to pay for the rebuild - Car Dealers Near Me - Fairfax, Virginia

I purchased my 2020 WRX back on August 8th of this year. My salesman, Keenan, was great. He was friendly and willing to help, and our finance guy was as well (can't think of his name off the bat, but I can remember his last name is Nguyen). Sadly, that's where my approvals of the dealership end. The day I purchased the vehicle, apparently the wash bay at Subaru was broken, so they had to bring it down the street to Jeep to get it washed and officially delivered to me. When it finally made it back, after almost an hour, my husband and I did our final walk around of the vehicle and saw lots of little dirt specs still on the car - sap from trees, sticky residue from stickers, etc. Keenan then had to spend some time buffing out what we found - in the heat and in front of us no less. There was one tiny chip in the passenger door that could not get buffed out, so I had to set up a time to drop off my vehicle to get it repainted. When I dropped it off, I requested that service also check for a clicking in my clutch whenever I pressed on it. I dropped my car off Monday night (Aug. 24) so that they could take care of the chip early the next day. Wednesday, my husband checked for a status and was told they were still working on it. Thursday, I called the dealership and got bounced around to numerous places before I could finally get someone in service on the line. Naturally, they couldn't find my car in the system, so they once again bounced me over to sales. Someone finally told me that my car was getting wrapped up with the paint job, and that it should be ready by Friday morning so that service could check on my clutch concern. Friday afternoon, my husband was told my vehicle was ready to go. I asked him whether or not anything was said about the clutch, and he said no. I picked up my car after-hours Friday night (28th). I noticed there was no invoice left inside my car, so I mentioned to my husband that I was going to call the next morning to request a copy of it. Quick side note - I worked at Toyota for 10 years, so I know what the CORRECT process is when it comes to locking keys in a car for a customer: you are supposed to leave the invoice in the car. My husband apparently called for me and told someone to send the invoice to us as soon as possible. Fast forward to today. I received the invoice in the mail, and, as I mentioned - since I worked for Toyota for as long as I did, I knew what to look for on this invoice. I do not believe that the service department even touched my car at all. First off, no key tags were left on my key ring, or even on my rear view mirror like all dealerships have a tendency to do (key tag 1134 for my service folks reading this). Second, the RO and Invoice dates shows Aug. 31st, which as we all know, was this past Monday. I picked up my vehicle on Aug. 28th, last Friday. Lastly, the mileage listed is way off - they listed 5 miles, but when I dropped my vehicle off, it had 489 miles (I bought it with 429 miles). When a vehicle comes in for service, VIN and mileage are always written down on the write up sheet so that it can be entered into the system accordingly. Don't you think that if my vehicle was ACTUALLY looked at, the invoice dates would reflect the 28th and not a date AFTER I already picked it up? You can't alter the dates in the system (which I'm pretty sure is ERA Reynolds & Reynolds??), so I need some answers. Such poor customer service. I don't recommend you bring your vehicle here whatsoever. read more

Great experience! Bought a brand new 2020 Impreza for less than the 2019 limited Impreza. Though I bought a Premium, the 2020 had the same if not more features than the 2019 limited without leather seats. The one draw back was that I almost ended up buying the 2019, because they claimed they did not have any 2020 Imprezas yet. Luckily I am mosey and inventory the entire parking lot. read more

Customer service literally 10 out of 10. Paid a visit for an oil change and I was blown away by my customer experience. I wanted to give a special thank you to Rachel for her unparalleled customer service, thank you!!! read more

This used to be my "go-to" dealer for service on my Subaru. However, my service advisor left and the current advisor does not return calls or follow-up as promised. I guess they are so busy they don't need my business. I was able to get in right away with Beyer Subaru and they were extremely courteous and responsive every step of the way. It's unfortunate that the revolving door of service representatives makes it nearly impossible to maintain long-term relationships with businesses. I'd prefer not to drift from one dealership to another, but if the customer service is not there, there's no reason to stay a customer. read more

Put down 1000 dollar deposit after being told I could cancel if I didn't like the car. I cancelled 1 month ago and they still haven't refunded my money despite multiple calls. Mario the manager and William the sales person have been unresponsive to my requests for the refund. At this point it's like they stole 1000 bucks from me. read more

Stop wasting people's time with your sleezy sales tactics and lies. Called to ask if they had a 2022 Outback Wilderness on the lot. They confirmed that they have one but it was in the show room. I asked the sales person William if I could test drive it. He said yes and that he'll have it ready out of the showroom to so that I could test drive it after work. I showed up 5 minutes early for my appointment and when I drive up, I don't see a Outback Wilderness on the lot, so I walked into the showroom and there it was still on display. I ask for William and I ask, can we take this out? Then he proceeds to say that it's a showroom car and I can't test drive it unless I bought it (which he was arguing that he told me that on the phone, total BS, at least have to decency to say sorry). So William, learn to respect your potential customers, tell me up front if it couldn't be done. You had my number, you could have said it can't be driven for a test drive, if you asked your manager and they said no after we talked, then pick up the phone and do your job. You had over 2 hours to let me know before I wasted my time getting there. Bottom line, I walked out, If you can't be upfront about a test drive, imagine the headache I just saved myself from other sleezy practices they teach their sales people. Just be upfront and stop wasting people's time and lying to them. read more

I love this dealership. I got my first Subaru last September at Farrish Subaru. It is a 2020 Legacy. I am thrilled with both the car and the service at Farrish. Their entire team is excellent and they have made me feel very confident in their services. I highly recommend Farrish. It has been a very good experience for me. Elisa Sinrod read more

Took my car in to get an inspection. Farrish Subaru failed the car bc they found problems with the sway bar among other things and quoted $1600 to fix it. Decided to take it elsewhere, went in to pick up my car-- there was no fail sticker on my windshield which we found strange. Wouldn't they have peeled off my inspection sticker from last year and put the fail sticker on the windshield? Something seemed off so took car to another shop for inspection and told them what Farrish Subaru had found. They found 0 problems and passed my car. After that, we had it looked at one more time for those specific "problems" and once again, found nothing. Take your car to Farrish Subaru if you want to be lied to and scammed! :-) read more

I purchased a new Subaru from Farrish Subaru Fairfax in 2019 with the extended service plan. Farrish Subaru is the only dealership that we have had service our vehicle and have made appointments to insure that the service is correctly and on-time. My wife and I have wondered why our 07:00 AM appointment that was scheduled for 7/132022 with the understanding that we would drop off the car the night before was not ready when we stopped by at 07:00 PM. We received a call in this morning asking about the AC tune up and we're advised that the extended warranty we paid for at the time of purchase was no longer in effect. Really? My wife said then just change the cabin filter only! That was at 9:30 AM. I called back at 4:30 PM to check status since we had not heard from anyone at Farrish Subaru Fairfax all day and I was told that the Service Manager would call me back. No one called. When we stopped by at 7:00 PM, my wife found that our car is inside the service bay and we suspect that Farrish Service Department might call us tomorrow with status. Has it been in the Service Bay all day (12 hours)? Why were we not called as we were told we would be? Why does it it take 12 hours to service our car? IDK? Does anyone at Fairfax Farrish Subaru Service know? Buyers Beware: This Fairfax Farrish Subaru Dealership has apparently taken a nosedive with both Customer Service and servicing the cars they sell. read more

We previously purchased 6 new vehicles from Farrish Motors and drove 300+ miles roundtrip to do so. It was always a 5 star experience, when Miguel Zayas was the sales manager. Recently, we wanted to buy another vehicle and it was a great disappointment. Neither Ralph Perkins, GM, nor Sam Ramadan, sales mgr., even bothered to respond to our inquires, by email and via Chris Wolf, sales rep. Farrish has taken a major turn for the worse under the current management. read more

I just purchased a pre-owned Subaru Forester and I had a fabulous experience! I had been coming to Farrish for service for my Outback (which served me for 275,000 miles) for the past 8 years, and I knew I would purchase from Farrish. My experience with Dave, service manager, and the service department has been consistently honest and positive for all of these years. My salesman Israel Moreno was excellent! Humorous, caring, patient and enthusiastic, Israel was encouraging yet low pressure and really guided me along the way with knowledge of the cars and excellent listening. After my purchase, we met for a separate appointment to help me with the tech elements of the car and to make sure I knew how to work the sunroof, the back seats, and other features. I cannot recommend Farrish and Israel Moreno enough! read more

Very typical car dealership--filled with friendly, hard-selling folks that push you to get extra warranties, etc. THAT SAID, go see Kena--she is an honest, mellow, low-pressure lady! And as a 40-something woman, it was such a pleasure to deal with another smart, adult woman and not a 22-year dude fixing me with that "hurry up" stare. Subarus sell themselves but it always takes so long to buy any car--and dealing with Kena made the stressful process of buying a car a lot more tolerable. read more

If I could only give ZERO stars. I went to Subaru where my dad bought his car in 2014 . With him being a loyal customer, he has gotten all maintenance and service done at Subaru Fairfax for the past 7 years because that's what loyalty is all about. I decided to go there on a Monday afternoon for help for my dad after being in the hot sun for over four hours trying to set up Alexa in his car, all we needed was someone to show us how to get the stereos Bluetooth working , I figured Subaru would be the best option since they have the most experience with their cars system. I drove all the way there just to be turned away by an employee named Mike who assured me he would take care of us the next day at 8am. We did just that only to be turned away again but this time he tells my dad to go wait an hour and he will have a ticket written up ..this was nothing like we discussed ..he told me that lie just to get rid of me and that was the easiest thing to say. Mike, you are a cruel and heartless individual to turn my father away who is in his seventies who came to you for help, I offered to throw him some money for his time , you wasted a lot of our time and turned a stressful situation to a even more stressful situation. Most importantly, you lost business for your employer all for just a few minutes of your time . If you want good customer service don't ever buy a car here! Karen M klynnmonroe75@gmail.com read more

A great facility for buying first class quality new & used Subaru cars on city Fairfax Blvd. Also available are low price and good quality auto parts and repair services. I replaced my oil tank pump with subaru's and haven't had any problems of stalling car ever since. A full recommendation for anyone wishing a high customer service and affordable car loan plans. read more

Farrish Subaru - Car Dealers Near Me - Fairfax, Virginia

Brought in a 2005 Subaru Forester 2.5 xt for a full inspection before purchasing. Was told there was no leaks and was safe for driving. We ended up buying the vehicle based on the information that was given to us at the time. We then took it to our regular mechanic for a oil change and was told the car was not safe to drive and should not even have a valid inspection sticker due to severe rust, non working horn,rotting tire iron and a radiator spewing coolent. How can a certified Subaru technician miss all of these things! We basically paid $140 for lies. Update 11/9/16 Spoke with Ralph who gladly refunded our money! Gave you two stars for excellent customer and advice! Thanks for lowering my blood pressure read more

I've held off on writing a review for Farrish Subaru for a long time because I was hoping for a turn around that never came. It's hard to find a mechanic where you don't feel screwed over each time you leave. Unfortunately, Farrish doesn't give you any warm fuzzy feelings after parting. We have spent thousands on our Subaru here over the last few years including regular scheduled maintenance and different milestone check ups, etc. Recently, we had the displeasure of having to replace the radiator. Oh well. Stuff happens. Well, after getting the car back, we realize that the A/C no longer works. Now these things are not directly related but can be. Of course they wouldn't look at the car on Saturday. They had already sent all of their maintenance people home, so we brought it in on Monday. What should have been an "oh shoot, we forgot to hook this up during the previous repair" turned into a "well we are charging you for an A/C diagnostic and come back in 30 days for further charges". Sigh. There is just a lack of trust there that we can't get over. As for the sales team, we have gone in looking to upgrade several times. The sales experiences vary widely depending on whether you get someone who is hard sell or not. Thankfully, it is possible to go in and look around without being harangued by a sales person the whole time. I do appreciate that. read more

I am giving this dealership 0 stars for the past week of hell that they have put me through. I had some pricey work that had to be done on the car, so I called first to get a rough estimate of what exactly it would take to fix the problem. I wasn't terribly happy with the top price they quoted me, but I was already aware that the work would be costly. Somehow, though, the cost well exceeded the top price that they had quoted...and the part was only $84.00! The biggest problem, however, was dealing with the mentally challenged idiots behind the service counter. My parents had graciously offered to pay for the repairs, as I was unable to front the exorbitant amount. When I told the service desk that my dad would be paying via credit card and asked if this could be done over the phone, Keith (the biggest asshole of them all) told me that the person physically had to be standing there. My parents live 600 miles away.....I am pretty sure that is not going to happen!!!! They wouldn't accept a check from anyone other than me, because once again, the person had to be standing there. Yeah, I understand that there are con artists and that the business has to be safe, but I didn't know that terrible customer service came along with that. After multiple calls back and forth between the me, my dad, and the dealership, we were finally able to come up with a method to pay. So, after 7 straight days of being without a car, it was finally fixed and ready to pick up. On my drive home I was relieved and willing to forget the awful experience until I realized that my power side mirrors were no longer working. Is it wrong to expect the car to come back better than it was before after all of the time and money put into it???? Fortunately, they fixed it for free, after an explosive outburst on my part. I will NEVER, EVER be bringing my car to these incompetent assholes again, and I strongly discourage anyone from doing so! read more

I came in to get a tune-up and new tires before a thousand mile road trip to New Orleans. The night before I was leaving, I walked out to my car in the driveway and saw I had a flat tire. I filled it up and took it to NTB, which told me that the tire wasn't properly installed which led to a leak. No biggie so I started to drive... Next I hit a pothole on I-95 which exploded my four day old tire. I was forced to buy a new tire the next day. No problems after that...until I came back and noticed my tire was still losing air. Turns out - cracked rim (not on the side that hit the pothole either), possibly caused when the tires were originally mounted. I've been driving for years and have hit many a pothole in this car. I have never had tire problems before. After going to Farrish, I had THREE incidents in a two week period. And they didn't even refund me for the tire or offer a replacement donut tire. Do yourself a favor and go to Don Beyer Subaru instead. read more

Everyone dreads the new car buying experience. Farrish did not to make me feel like a customer and was a complete time suck. Chris (sales), manager, finance all completely disrespected my requests for a timely experience. Chris would take off for 15 minute dog breaks often during "negotiation." Each time, there was NO movement on their part to lower the price. Frankly, I came in having done research but was hoping for a lower price. We settled at the price Herndon Stohlman offered when I walked in the door. That is, $500 off invoice. This was after 2 hours of b.s. Paperwork, cig breaks, manager visits, and stall tactics. The check out process was 90 minutes of torture. It is just shocking how unpleasant and archaic this dealer is. Repeatedly I would tell the finance guy I did not want to hear about the add-on crap and he would spend 10 minutes explaining each package. Intentional iceholishness. The only time he, finance dude, showed a strain of humanity is when I said, "so everyone out there (sales) says the car is incredible but you say it sucks." Why did I go throughout the process? They were the only local dealer to be able to access the exact vehicle I wanted. The car is fine. 5 stars for the car. I expect the car to last for 10 years Can I go lower for the dealership? Seriously, do not go here. read more

Very happy with Farrish Subaru. Today, we bought a new car at Farrish, arriving as walk-ins. Bottom line: we will be back! I dreaded the drive to buy a car this morning, having had a variety of experiences with dealer sales and support people that jerk you around, don't reply to straight questions with straight answers, apologize for a "misunderstanding" after being caught in a lie, prod into your personal business, pressure and prematurely try to close the sale, etc. None of that here! Israel handled our interests as we entered, showing us cars and facilitating a test drive in a friendly, helpful, and disarmingly laid-back fashion. When we chose what we were interested in, Israel was called to meet with customers who actually made an appointment with him, and his work to consummate the sale was seamlessly carried forward by the manager Sam. We drove away in our new car about 3 hours after arriving, which is a near record time if you've bought at a dealer before. We had also bought a new Subaru at Farrish in 2012, but though we were very happy with that sales process, too, those guys were gone, so we were not eager to go back. Back then there were post sales issues with Parts and Service in delivery and installation of accessories. However, we had warranty (read FREE) major engine work basically rebuilding an Impreza motor. The work was done in a timely fashion, the entire process well explained, nice loaner car for the duration, and a year+ later the work has perfectly withstood the thousands of miles driven. We have a great independent repair shop we like to go to, but may bring more work here to address the more sophisticated electronics in today's cars that require expensive proprietary equipment for each manufacturer. read more

TLDR: Don't expect much after they have your money. Used TRUECar in partnership with USAA on 19MAY to look for a 2016 WRX STI. On 20MAY Rey Beltran emailed me that they did not have a 2016 WRX STI in stock anymore but that they would be getting a 2017 WRX STI in June. Their pricing was close enough to Heuberger if I included the cost of getting it shipped to my house that buying locally worked. I agreed on their price and stated that I would go in on 22MAY to sign the initial paperwork. This dealership charges charges a "legally allowed" dealer processing fee of $599. They are very firm about this and have a sign hung up behind every sales persons desk citing the VA code that lets them do this. When I asked what it actually covered they gave me an information sheet with things that it might cover. They didn't really have a hard answer to what it was other than a cash grab. I wanted to trade in my 2013 Subaru BRZ, their offer was $14,227 which at the time was good enough. They wanted to charge a $500 non-refunable deposit which I was not OK with due to bad experiences I've had in the past with other dealerships. Eventually they said that my $500 wasn't that important to them so if push came to shove and the car still wasn't here by July they would return my deposit. When speaking to Sam in their finance department and filling out a mock buyers order these were the fees I encountered: Processing Fee VA Taxes Dealers Business License Tax License Fee The license fee included a $200 processing fee (Dealer processing fee doesn't cover this processing fee.) plus whatever the cost was to register in VA is all I can assume. I told them that I would take care of registration since I was going to do it for Utah. So VA Taxes, and license fee were going to be waived. Sam spoke some empty words to Rey about contacting me with status updates on a daily basis. The next time I was contacted by anyone at Farrish Subaru was on June 3rd when the car arrived. At this point I hadn't setup financing or gotten a second opinion on the car. I rushed that day to get everything else setup. Insurance and finance were quick, I also dropped by CarMax for a sanity check. They offered up to $16k depending on which wheels I had installed. I asked Rey if Farrish Subaru would match and he told them they were all in at the previous price. Obviously I elected to go with CarMax and made arrangements to sell the car and get a ride from a friend to Farrish Subaru. On 04JUN Rey contacted me and upped the offer to $15k, which still missed the CarMax offer by $1k still. Following work on 09JUN I swung by to get a look at the car to make sure everything was good before I came in Friday to give them the cash for it. Another manager (forgot his name there was confused why I wasn't doing the trade in with them and did a forced override to 16k if I gave them both sets of wheels for the car (I should have stuck with CarMax since they only wanted the OEM wheels with Winters for 16k, hindsight being 20/20 They basically gave me $1k for $2k summer wheels). Since it seemed close enough to what CarMax offered I went with the trade-in. Their system is ill equipped to handle someone that lives in Maryland but is a Utah resident so they put only my Utah address on all their paperwork. I told them that I need the Certificate of Origin (CO) and the Buyers Order (BO) in Maryland so that I can submit all the paperwork together to Utah. I made this very clear to Rey, Sam, Matt, and at least two others. I called on 20 June to find out where the CO and BO were as time was running out. I re-explained that I wanted to pick them up so all my paperwork could be put into one package and Matt assured me that as soon as it came in they would let me know. On 25JUN my family in Utah called to let me know that my CO and BO had arrived. My family had to pay for the pleasure of mailing the paperwork back to me so that I could turn around and mail it all to Utah again. I spoke with Matt again on 26JUN and basically got an "oops" response about the CO. I asked about getting my own copy of the BO (for my records, separate from the one sent to the DMV) and Matt said that my house was too far away to deliver it so he would get permission to mail a copy and call me back on 27JUN to let me know if/when they could do it. It's the 28th of June as of this post and still no call back, still no copy of BO, temp plates expire on 9JUL and it looks like I'll have a car that I can't drive. In a few years when dealerships are going under like many antiquated businesses Farrish Subaru can look back at this post when they are asking why. Update: 29JUN my copy of the BO arrived via FedEX. 03JUL My credit monitoring notified me that Farrish Subaru ran a credit check against me without my permission. I came in with a check for the remainder after the trade-in. read more

UPDATE: my cobb accessport was placed in one of the reps desks at some point. Im happy to get my property back. I have adjusted the rating due to the fact the majority of the service department was helpful but the series of unfortunate events will not give my overall experience high marks. UPDATE I just had a terrible experience at this dealership. One of the service reps was unfriendly and truly does not know the meaning of customer service. When speaking with him he genuinely seemed like he did not care about what you were saying or paid any attention. Rachel however, was a breath of fresh air. She was pleasant and kind. She was very honest with me and communicated effectively. Now for the main reason why I am currently rating this only one star. I had my car in the shop for two weeks so when I finally got the call to pick it up, I was very excited. Immediately after opening my door I noticed something out of place. As I look in the cubby in front of the shifter of my WRX I notice that my cobb accessport was not there. I then check in the arm rest and the cable for the obdII to the accessport was missing as well. I notified the rep immediately and she was sympathetic but advised she would talk to the mechanic first thing in the morning. I got a call from her this morning but no one knew of its whereabouts. I knew if the mechanic did not miss place it then it was stolen. By who, I have no idea. I know i left it in the car because i was concerned it may be needed during the repairs. Thus far, the only thing the dealership has done to make this right is talk to the people there and told me no one knew where it was. I highly doubt anyone would admit they took it if someone there did. So for two weeks my car was at this dealership and some how my property has gone missing while my car was there. They have security cameras everywhere but i now have to file a police report to have any chance of getting my accessport back or to get anyone to review the tapes. I was hoping the dealership would do what i think is the right thing and replace it for me. I have the original box with its serial number and have already reported it to Cobb as stolen. Next steps will be to complete my report with Fairfax PD unless the dealership informs me they have my or a cobb accessport for me. read more

100% recommend working with Sam Ramadan, sales manager. Incredibly knowledgeable and very patient with my endless questions as a first time car (and Subaru) buyer. I was referred to him by a family member and he did not disappoint. Genuinely surprised by the bad reviews - I spent over 7 hours at this dealership on a Saturday and everyone I encountered was extremely pleasant. While it appeared that more sales members were more experienced than others, my experience with Franco and Sam was wonderful. Was able to drive my new car off the lot that day and am incredibly pleased with my new vehicle and well as my relationship with my sales team at this dealership. Bonus: They're located next to a Freddy's burger shop. read more

We bought a new Forester Sport from this dealership. Our sales person is Raymond Griggs - An awesome guy. He always greets you with smile, extremely patient and overall a nice guy who likes to help his customers. We went to this dealership 4 times and not a single time we felt rushed even if he has customers. I will recommend anyone visiting this dealership to directly meet this guy for a happy car buying experience. Kayla ( Sales Manager) & Tai ( Finance) also have been patient and we didn't feel pressured. So overall I recommend Farrish Subaru if anyone wants to buy a car from this Nova area. read more

How do these guys sell cars? ever? When we first showed up, it was like sharks fighting over meat. Then during the test drive it seemed like the salesman couldn't be done with us fast enough. We were contemplating looking at some other models, but without any hint of being service-oriented we decided to split. To be fair, we weren't entirely enthralled with the car and the salesman probably picked up on that. Still, he is a car salesman, and though honesty is refreshing it would still be nice to be treated like they actually want our business. I guess Subarus must sell themselves, because there is no way the salespeople are doing it... read more

Not many people are fans of buying a car, but I must say buying a new car from Farrish Subaru was a lot less painful than I expected. I would think that a person's experience is primarily based on the salesperson they work with. Luckily, the sales person Jackie Coogan was great! He was courteous, knowledgeable, accommodating and not pushy. He was very patient throughout the whole process, even when it came to negotiating a deal. Also, it was nice that the person who approves the price, gives counteroffers, etc... stays away and the customer only directly works with the sales person. That definitely made the experience more bearable and even pleasant. I would note that the dealership is closed on Sundays which is a bit inconvenient, but this is a policy they have to help out their employees with families. All in all, I would recommend the dealership and specifically Jackie Coogan. read more

My car had died the previous day and I knew I was in the market for a Subaru, had been before my car's untimely demise. I wanted to buy a car that evening and didn't want to deal with the typical car buying BS. I have always bought used so have always been happy with the no haggle process at Carmax. I tried Stohlman Subaru of Herndon first and was not happy there. Felt very jerked around, was made to wait while several times while they helped other people, and was given a lower price each time I was serious about leaving. Definitely the stereotypical car buying experience I was trying to avoid. Not the case at Farrish. My salesman at Farrish (Wolf Asser) was super nice, straight forward, and personable. [Extra points for having the best name ever.] While already on my way to Farrish, I learned my friend bought a car from him earlier in the week and was happy with the deal, so I asked for him by name. My friend also commented their sales manager Sam was great to work with, but I didn't meet him personally. Wolf was patient, showed me various cars, spoke to me at length and in detail answering all of my questions, and I ended up with a deal I am very happy about. He has been with Subaru over 20 years and knows his stuff. Always a good sign that your salesman drives the kind of car you are in the market for too! I ended up buying a 2015 Subaru Forester (Premium). I would highly recommend Farrish to anyone in the market. Wolf was great, and the finance manager (Matt Thompson) was awesome too. Very accommodating, honest, and pleasant to deal with. They were both there with us long after closing and not once did they seem impatient or annoyed. Great experience. read more

Bought an Ascent there this weekend. We called ahead with our best price and they made it work. No pressure from Phil and Tai. Overall, a relatively painless car buying experience. Also worth noting that a very busy Subaru dealer in the area wouldn't even come close to the price on the same car (though they were very friendly). These guys also don't charge customers the delivery cost (typically around $900), which most others seem to. read more