I was really looking forward to this visit, as my father and friend speak so highly of it. BUT many things happened that made this the WORST nail salon experience I've ever experienced. I can't be silent about it , as it was so disturbing how unhygienic this place is and how awful of an outcome we got for basic gel mani/pedis. So here I go:
1. The most unhygienic salon I've ever been to! I came in as a party of 5. I was second to last to get my mani/pedi completed. Not once did I see them get new tools to cut our nails, cuticles, file, or remove our callus'. The towels were full of stains and just absolutely disgusting. Not to mention when they used the drill to remove callus', there was dead skin flying EVERYWHERE! On the lady, on the floor, and even on guests! It was so nasty! I'm sorry, but it was ridiculous how nasty this was.
2. I came in with four other people to get five mani/pedi. I am fully aware that some of us would've had to wait a bit longer, but not as long as it took!!! They sat four of us down on the pedicure chairs and filled the tubs, while one sat in a chair waiting. Our feet sat in the tubs of water for 1 HOUR AND 30 MINS!!!! Many of the other workers were too busy texting or calling whoever to even get to us. Just ridiculous. We left 3 hours and 20 mins later.
3. When they finally got to me, the lady who did my feet did do a great job. BUT the lady who did my manicure botched my cuticles by cutting them so much that they hurt. She did an awful paint job on my hands too. I only asked for a gel manicure with chrome. She got nail polish all over my fingers and when I pointed it out she replied "my nails are too short and that it will come off with soap and water". She then cut off my skin to remove the gel polish that she got all over my fingers before I left to wash my hands. The paint job isn't even good enough for me to be "okay" with it. In addition, the other person in my party had four fingers cut. And not just a little...it was bleeding down her finger! When it was pointed out the lady's response was "you have thin skin! It's okay! It's just the polish. Just don't pick at it or it will scab". Doesn't even make sense.
4. Last but certainly not least, when it came to pay they apparently had WiFi issues and asked if we can go get cash. Took them 20 mins to figure it out, then proceeded to ask if we could fix it. So....horrible service and now you want us to fix your issue???
Overall, this place was such a disappointment and I don't recommend going there. We pointed out all of our issues kindly and patiently and nothing was given to accommodate or atleast fix the issue. I'm just appalled at how bad the service was, how awful they treat their customers, and how awful of a job they did. read more