Great service. I would go again for the service and assistance I got. I also that it was nice that…read morethere was a female worker instead of all men.

So I called the store today to ask about a battery for my 2019 Ford escape and the guy started…read morelaughing hysterically at me and said an escape? then proceeds to started laughing even more, which I thought was extremely rude and unprofessional then when he feels he's done Laughing finally says how can I help u. I needed info on a battery and I'm really stressed about it and instead of trying to help me he just laughed at me. Incredibly rude!!!

Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

I just called and spoke to a very rude person who presented herself as the head boss when I asked…read moreto speak to a gentleman who is over several stores. She said she is the manager but learned that she's only the "closing" manager. She interrupted me several times; hung up while I had the other store on the line that was trying to help me. She was rude and very unprofessional. She told me she had nothing on hold for me or for pick up when in fact I did because I paid $119 cash. I heard nightmares about this store even from other AutoZone staff from different stores. If she's a member of management, that needs to re-evaluatd & she needs customer service training and needs to be a lot more polished.

The employees are amazing. Always willing to help and provide great service…read more My cousin needed to test her battery and during COVID most places turned us away. Not Napa Auto Parts they tested and replaced the battery for us. Thanks a bunch!

Avoid this store - Owner refuses to honor national warrantiesAbsolute disregard for customer…read moreservice and national corporate policies. I brought in a NAPA The Legend Premium AGM Battery that is well within its 36-month free replacement warranty period. The battery is dropping below critical voltage under cracking load, causing severe vehicle electrical dropouts.I have made THREE separate trips to this location, only to be turned away by the store management/owner. They refuse to show me the diagnostic parameters on their screen, refuse to run the required deep bench-charge testing protocol, and strictly refuse to give me a physical printout of the test results to justify their denial. They expect me to accept a verbal-only refusal with zero paper trail.A formal corporate complaint has been escalated to Genuine Parts Company (GPC) franchise compliance, and a case is officially open with the Better Business Bureau. Take your business to a corporate hub or a competitor who actually stands behind what they sell.

I didn't buy or get anything from these guys, but I talked to Nick on the phone about an issue I…read morehad with a tuner and he gave me a lot of info to get me in contact with the right people to fix my UTV. It's not very often that you will have someone spend 15 on the phone with you to help you when your not even a customer. Thank you Nick!

These guys are amazing. I wanted to get my boyfriend cars parts for Christmas and they helped me…read morefigure out the parts he wanted. They were so professional explaining everything to me. My boyfriend loved it and was so excited to get new Speedfactory parts for his car, and he has been a long time customer. They are Professional and very honest. We both will be forever customers. THANK YOU GUYS!!!

Great place, workers and people are nice. Prices are fair…read more The staff were very welcoming and accommodating when asking questions for directions and for help. It was my first time at pick n' pull and was slightly afraid of the bad reviews, given my one time going here I believe these other reviews are selling this place short. I was able to borrow tools from other people who were kind to lend them, I met a friend or two and I will most likely come back :)

This was my first time at this particular Pick-N-Pull, although I've visited many others, and it…read morewas a terrible experience, to say the least. The employee at the front desk (tall, Caucasian, beard) treated me like I was scum the entire time I was there. At one point, I even asked if he was having a bad day, but he brushed it off and continued with the same attitude. I honestly don't expect much from customer service--just basic respect. There's no need to be overly friendly or even smile. Just treat customers like human beings. I'm sure you occasionally deal with specific difficult people, but not everyone walking through the door fits that stereotype. Some of us are just regular people working on project cars and looking for parts. Unfortunately, my experience made me feel unwelcome, and that's not how customers should be treated.

Small wait for help, but great service from Robert the store manager!!…read moreOrdered a part then had to cancel it as we ordered the wrong tread size, my fault not Roberts !! Good size store, first time customer for this store, usually use the Canyon Rd location.

Where do I start. I feel so discouraged and underappreciated. I own a business and I use Auto Plus…read morefor a lot of the parts that I use in my business. I called up the Lakewood location. Manager Rob got on the phone and told me that they would have to special order my part. He told me I would do better by not using them in going on RockAuto to get my parts. Way to keep a customer Rob. Next time just go to extra mile and make it happen. Just my suggestion. I stayed on hold forever. You are not good for the company. And if you looked at my profile I rarely give one Stars but Rob you deserve this one.

Caleb provided great customer service during my visit. He helped run a diagnostic on my suv per the…read more" trac off"/ check engine light. After sharing that Lexus quoted me $230 for a reset, he mentioned a possible solution could be to reset the battery. Caleb went above and beyond going back outside and showed me exactly how to do it. IT WORKED! His experience and service saved me a ton of money!! I definitely recommend this location, especially when we all know great customer service is hard to find.

Shar is such an amazing professional manager patient & helping me replace my battery key while it…read morewas very busy with a long line,I'll definitely recommend this AutoZone & will always support this store location