The woman at the counter is so helpful and kind and patient. She really goes out of her way to make…read morethe mail process easy. She explains the process and what you need and all the pricing options. I wouldn't go anywhere else.

I tried this location for the first time and unfortunately they LOST two of my UPS packages…read more Management actually called to ADMIT a new employee had messed up the intake, but assured me they would be located soon. It has now been two weeks with multiple follow-up calls on my end that have gone completely nowhere. I've had to take the loss on the items. I definitely won't be returning.

SO happy I stopped at this location. I originally planned to come in and cut my own wedding menus,…read morebut Julian was attentive and kindly took care of it for me. I was really nervous in that moment because these are for my wedding and I wanted everything to be perfect. He took his time, paid attention to detail, and really made me feel confident that they would come out exactly right. I never felt rushed, which meant a lot to me. Also, if it wasn't for Ralph helping out at the front with all the customers coming in, Julian wouldn't have been able to focus and execute everything so perfectly. Truly grateful for both of their help and the value they provided. I really appreciate their time and effort!

Okay, second time I've been in and the have NO notary. The employees are forbidden from signing…read moredocuments as routine witnesses, which is absurd. Then, UPS two-day NON-GUARANTEED and UNINSURED small envelope mail is $64. This is why the USPS shouldn't be bankrupted by the scoundrels in DC. It's just more corporate bs.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

I will go here again Again…read more And Again. Quick , efficient, kind service with peaceful music & a smile, I always take photos of the encouraging words for the day that she writes on the whiteboard . It's overall such a breath of fresh air & pleasant space to be in. So unexpected when I just needed to mail something or grab a money order

I needed a notary republic and wasn't having much luck. Saw this location from across the at Del…read moreTaco. Went in and got my notary task done and mailed out in one stop. These ladies are great great customer service. A++ Great location.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

This business is almost NEVER OPEN! And she doesn't seem to care…read more Businesses need to get their mail 6days a week, but it's a guessing game with this owner when and if she'll be open. The previous owner had it open 6 days a week; 7am-5pm Mon-Fri, 7 am to 1pm on Saturdays.

Went in today because I needed to print a job offer to get signed and sent back. All 3 guys working…read morearound 1pm-2pm gave me great customer service. They were attentive to all of their customers walking in, nobody ever had to wait to be helped. The one thing I will point out is that 2 of them could work on their people skills a liiitttle more. I chalked it down to probably not having much experience since they looked to be very young. Regardless of that, with a little more work I think this store currently has a great team going.

Customer service today was not good. The young lady assisting me today was possibly having a bad…read moreday or she is unfamiliar with speaking to people.

Back in 2017 I leased a suite with Pine Executive Suites. From start to finish I was impressed by…read morethe level of professionalism kept, while still having a warm environment for us tenants and incoming clients. I was practicing as a Life Coach out of my suite and always felt proud and confident by the greeting and environment my clients received by the receptionist and nicely done waiting area. The kitchen is very nicely done, the conference room is beautiful and the overall decor and ambience is very well done. Modern and warm. I genuinely LOVED being there! I ended up closing my practice and moving, but recently were searching for a space again and immediately tried to get in with Pine Executive Suites but unfortunately they did not have an open suite during the time frame I needed. I would have LOVED to have done a virtual with them but my business did require an office. I HIGHLY HIGHLY recommend looking into virtual suites here or open suites. It is bar none the nicest suites in all of Chino Hills and Chino.

I worked there 10 years ago. horrible atmosphere. constantly checking on you real gestapo attitude…read more they push you to work for speed, not accuracy. They estimate they keep piling more stuff on you even though you don't know how they work you into a frantic state and don't give you any or teach you how to do things and then they let you go. They'll throw you all over on the place they're gonna fire you telling you to do the phones sending you to a couple other desk having you do three things at once and then they'll say you're fired. Don't use them. They are the most horrible people on the planet I have ever met in my life and certainly the worst employer Ever.

Excellent place and treatment, the best knowledgeable Doctor is at this office, you will enjoy the…read morerelaxing time and pain free treatments

The Hispanic woman is always so helpful! The older Asian man couldn't help me out when I needed a…read morelittle tape cuz it came off my box???? Really?

This is by far the worst UPS store I've been to. The service is slow but also the workers just look…read morecompletely lost and absolutely no sense of urgency. I did a return and it still shows that I haven't dropped it off. I wonder if it was ever scanned in because the guy that helped me didn't know what he was doing.

My experience here made me start thinking: Do I need more envelopes? Stamps? Copies? Do I need to…read moresend a fax? Do I need passport photos? Because seriously, the service was so friendly and patient that I'm looking for an excuse to go back. What a nice little location with everything you need and the absolute nicest (and again, patient) help you could imagine. 5 HUGE BRIGHT STARS!

Needed something Notarized and the three UPS I went to before didn't have any notary people…read moreavailable. Got my documents notarized in five minutes. 10/10