I've tried visiting this business twice, and both times they were closed--even though their sign…read moresays "open" and their website lists 9 AM as the opening time. I've also tried calling, but no one answers. Very disappointing experience. If I could give zero stars, I would.

I scheduled a fingerprint live scan for Thursday and when I arrived the office was closed. Signage…read moresaid they only close in Sundays. I called on Friday to reschedule and they do not answer the phone.

The woman at the counter is so helpful and kind and patient. She really goes out of her way to make…read morethe mail process easy. She explains the process and what you need and all the pricing options. I wouldn't go anywhere else.

I tried this location for the first time and unfortunately they LOST two of my UPS packages…read more Management actually called to ADMIT a new employee had messed up the intake, but assured me they would be located soon. It has now been two weeks with multiple follow-up calls on my end that have gone completely nowhere. I've had to take the loss on the items. I definitely won't be returning.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

Service was prompt, efficient and friendly There was a short wait but the clerks were very…read moreprofessional

They're always very accommodating, helpful and thorough. They assist you randomly and very kind. I…read morehighly recommend their services to anyone.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

This business is almost NEVER OPEN! And she doesn't seem to care…read more Businesses need to get their mail 6days a week, but it's a guessing game with this owner when and if she'll be open. The previous owner had it open 6 days a week; 7am-5pm Mon-Fri, 7 am to 1pm on Saturdays.

RACIST OWNER! I only…read morecame here because I needed to get something done after hours. Was treated so RUDE! The prices for basic shit is through the roof. Certified mail, 10+ dollars. Couldn't be friendly enough to tell me that there would be additional charges to pay electronically. I told her she could have given me a friendly notice of that. "We don't do that here, we aren't charging you that, it's the bank so we don't have to tell you, it's posted on our door", was said in a rude tone. Apparently this lady has a problem of basic manners. Demeanor was beyond disrespectful, just someone beyond autopilot, she talks down to you. I was already in deep, she had already printed and slapped on the label before even telling me the price and had already finished throwing it in the box. What a mind fuck. I only write reviews when it's Extremely good or REALLY BAD!

I came in to ship a package to Oahu. I frequently ship to Hawaii and typically pay $20-$25 at the…read morepost office. This shop is closer to home, so I figured I'd support a local business. They quoted me $56 to ship -- more than double what I usually pay. When I asked why, I was told it was just because the package was going to Hawaii. The package was already packed, taped, and labeled, so it couldn't have been to cover materials or any "extensive" labor to do those things. I mentioned my typical costs and I wasn't provided any more explanation. I went to the post office instead -- and sure enough, it shipped for $22. I don't mind paying a few dollars more to support small business, but a $30+ markup is crazy. It comes across as either dishonest or completely out of touch with actual rates. Unfortunately, this won't be my new place to ship things.

SO happy I stopped at this location. I originally planned to come in and cut my own wedding menus,…read morebut Julian was attentive and kindly took care of it for me. I was really nervous in that moment because these are for my wedding and I wanted everything to be perfect. He took his time, paid attention to detail, and really made me feel confident that they would come out exactly right. I never felt rushed, which meant a lot to me. Also, if it wasn't for Ralph helping out at the front with all the customers coming in, Julian wouldn't have been able to focus and execute everything so perfectly. Truly grateful for both of their help and the value they provided. I really appreciate their time and effort!

Okay, second time I've been in and the have NO notary. The employees are forbidden from signing…read moredocuments as routine witnesses, which is absurd. Then, UPS two-day NON-GUARANTEED and UNINSURED small envelope mail is $64. This is why the USPS shouldn't be bankrupted by the scoundrels in DC. It's just more corporate bs.

Of course, 1 person working, line out the door. Owner doesn't care. Why does every other ups store…read morearound this area have at least 2 - 3 people behind the counter? Probably because their owner's care about customer service more than their bottom line. It's like this all the time. I'm at the point where I think this needs to get reported to the UPS store corporate, this is so ridiculous.

Today at 11:40am the lady that was working the counter was extremely rude, after dropping off my…read morepackage she asked me if I wanted a receipt, I said yes. She then tossed the receipt on the table while I had my hand out to receive it. If she's this rude in the morning I can imagine how she is in the afternoon.

I will go here again Again…read more And Again. Quick , efficient, kind service with peaceful music & a smile, I always take photos of the encouraging words for the day that she writes on the whiteboard . It's overall such a breath of fresh air & pleasant space to be in. So unexpected when I just needed to mail something or grab a money order

I needed a notary republic and wasn't having much luck. Saw this location from across the at Del…read moreTaco. Went in and got my notary task done and mailed out in one stop. These ladies are great great customer service. A++ Great location.

So I dropped off a package 2/26 that I use for Depop. Too avoid packed lines at USPS. I wrote a…read moreGoogle review as well but have not heard a thing from Postal Annex. When I dropped off my package I was not given a receipt as proof even though I requested it. Turns out they never sent it. They didn't even look or call me to apologize. So they either stole it or it's lost in building. It never left that property. I did a claim at USPS. WHere is my package? Not even an apology or did they even look. Do not use this facility. Yes the older gentleman is nice but I do not recommend this place. Liars.

The store is clean organized, and the staff is friendly. AB was able to provide several different…read moreoptions in order for me to mail court documents to Irvine. My son was eating a pretzel and he even accommodated him with a table. Overall great experience here you'll be taking care of.