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    2 years ago

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    The UPS Store

    The UPS Store

    (87 reviews)

    This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

    I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

    Mail Center & More - Notary services $15

    Mail Center & More

    (40 reviews)

    RACIST OWNER! I only…read morecame here because I needed to get something done after hours. Was treated so RUDE! The prices for basic shit is through the roof. Certified mail, 10+ dollars. Couldn't be friendly enough to tell me that there would be additional charges to pay electronically. I told her she could have given me a friendly notice of that. "We don't do that here, we aren't charging you that, it's the bank so we don't have to tell you, it's posted on our door", was said in a rude tone. Apparently this lady has a problem of basic manners. Demeanor was beyond disrespectful, just someone beyond autopilot, she talks down to you. I was already in deep, she had already printed and slapped on the label before even telling me the price and had already finished throwing it in the box. What a mind fuck. I only write reviews when it's Extremely good or REALLY BAD!

    I came in to ship a package to Oahu. I frequently ship to Hawaii and typically pay $20-$25 at the…read morepost office. This shop is closer to home, so I figured I'd support a local business. They quoted me $56 to ship -- more than double what I usually pay. When I asked why, I was told it was just because the package was going to Hawaii. The package was already packed, taped, and labeled, so it couldn't have been to cover materials or any "extensive" labor to do those things. I mentioned my typical costs and I wasn't provided any more explanation. I went to the post office instead -- and sure enough, it shipped for $22. I don't mind paying a few dollars more to support small business, but a $30+ markup is crazy. It comes across as either dishonest or completely out of touch with actual rates. Unfortunately, this won't be my new place to ship things.

    Goin' Postal - mailboxcenters - Updated May 2026

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