This UPS store is great! I came to do a return one night and it was quick and easy to do. Great service was provided by the worker. read more

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of customer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be. read more

This establishment provides the best customer service, hands down. The second you enter, you are greeted with a genuine welcome and smile. David and Patience are truly wonderful and treats everyone with kindness and professionalism. They left a lasting impression on us and have won our patronage for all our needs that the store provides. Thank you, David and Patience; you are the best! - Ernest and Kris read more

Great service provided by the young gentlemen in the front day after Christmas. Glad I came to this one after my bad experience with the other one in Montclair read more

I was just here to return some things and I wanted to take the time to shout out David for being so helpful and patient. I was returning a couple of things and he took his time to assist me with my items, making the visit a quick and easy one! thank you David for being kind and for your great customer service! read more

I've never left a review before but feel compelled to do so in this case. The "manager" of this particular UPS store was the one who helped me but I don't really know if she was actually the "manager" because she lied to me from the first question that I asked. I told her that I was there to pick up a package and gave her my name and ID and she told me that there wasn't a package with that name on it. I then proceeded to show her on my iPad that the confirmation that the package was delivered there less than 2 hours before and was an overnight delivery. She still told me that there wasn't a package that was received under my name. I showed the confirmation again with the tracking number on it and she again told me that there wasn't a delivery of that package and suggested that I check CVS which apparently had a UPS drop off. It wasn't until I was about to leave the store that she asked me what the tracking number was again and that there was a customer by my same name that had a "UPS box" there and had a package delivered there this morning. She then checked the tracking number again on the package that she "ASSUMED" belonged to the customer that had a "UPS box" there and found that it was in fact MY PACKAGE. By this time, I had already spent 15 minutes in the store. MY PACKAGE contained thousands of dollars of merchandise which couldn't be replaced. I'm sure there is a video that would corroborate all of this but I'm sure it is deleted by now. So if this employee was actually the "manager", I can see how the previous review from Dr. A is right on point. This is a poorly managed UPS store and if I was the owner, I would have this "manager" fired. Why did she lie about not having a package in my name? And to top it all off, she called me after I complained to the main UPS number and told me that she was the "manager" and continued to lie about what happened. What was even worse is that she said that the person who had the same name as me-had their name hyphenated-the package doesn't have the hyphenated name. Two things to take away from this incident: 1) DO NOT USE THIS UPS STORE TO RECEIVE PACKAGES 2) IF YOU DO, DON'T BE SURPRISED IF YOU GET LIED TO. read more

I came in here with the Amazon return. I was meant by David, he is the epitome of customer service. I did not have a envelope to put this item for a return. He managed to find one without charge. This envelope was from another customer as a return that he kept just in case a customer needed. This level of customer service is beyond expected. I've been here before for other things and I will continue to come here because of this treatment today happy holidays keep up the great work, David! read more

I just left this place to drop off some Amazon returns. Lol! know it may sound weird but from now on, this is my UPS store! Very clean and professional. Keep up your 5 stars! Just so you are informed, this is by far the most professional and friendly staffed shipping store I've been to. You better believe it. This is way better than the one on Euclid and Foothill. read more

Got there at 6:10pm to return Spectrum equipment last week. Mind you, they close at 6:30pm. The same man who gave me a hard time for returning Amazon items during Christmas came to the counter. He tells me he can't do my transaction because he already did end of day. I responded, but you close at 6:30pm and nowhere does it state there is a cut-off...this is such a disappointment. He said, well I can try and I said I don't want to waste more time. I quickly drove another 3 miles to the next UPS store. And guess what, they took it and it was minutes to closing. I asked the associate if they already did their end of day and she said yes, but they are still expected to take the equipment and send it the next day!!! Needless to say, that man at the first location was just being lazy and was counting the minutes to close up instead of going the extra mile for his customer. This was my 2nd incident with him, so I think a YELP review was needed. read more

Staff is welcoming, and helpful. They care for their customers at this location. When returning a package, they are willing to assist with anything necessary, unlike other locations who charge hefty fees. 10/10 would recommend this location. read more

Worst customer service ever. First time at this location with a simple amazon return. I'm never coming back for any services here. Jim has a passive-aggressive behavior - snarky tone, attitude, and ego. Why would you think it is okay to speak to your customers this way? I'm not the first person to say this as I have seen other Yelpers and Google reviewers say the same thing. read more

This is my go to ups store. They got the 60s/70s playlist going and the owner is helpful and sweet.

I know these people must get annoyed by clueless customers bringing stupid crap like Amazon returns or the subject of my most recent visit: a Spectrum equipment return. And they must deal with totally imbecilic Karens who can't be bothered to read instructions, bring correct paperwork, etc. And especially during the holiday season! It has to be grueling to put on a friendly face each and every time. Yet they do. They're always welcoming, they're always patient. I've recently moved far enough away that it's inconvenient to visit this particular location, but I frequented for the last 5 years and just wanted to express my appreciation. Happy holidays to the whole staff - you guys rock. read more

Not sure why this women didn't want to help with return att device on 3/13/24 I gave her my account number and barcode from email read more

The service is sucks ! The owner thought he's owned whole world no help even I am a Lady with a young child with a big Amazon return stuff and he shouted about his door Worth $3000 He even said don't come back to this store this is not ups owned store he owns it!!!! Unbelievable return experience!!!!!!!! read more

The UPS Store - Shipping Centers Near Me - Claremont, California

What a pleasant experience. Jim is a great notary, very chill and entertaining. The store is so clean it's a wonder. Friendliness everywhere. How can this be? read more

This UPS store was a lot different then most. They were actually redoing it when I went there and the manager and the staff were super friendly and also very funny. They have just about anything you could possibly ask for including PO boxes, faxes, scanning, notary services, and all kinds of miscellaneous Post Office and mailing things that you would need. This place is located in a fairly new and beautiful mall. read more

See all

Look at the photographs the store has up on yelp, you will see a stack of boxes and a roll of plastic bubble wrap packing material on top of them. Remember that as I share my experience today. This store is an Amazon drop off point. I had a item that I was returning to Amazon that was in its original packaging but not in a shipping box. Amazon had told me that I did not need the original shipping box. The clerk scanned my SKU and she said this needs to be in a packing box. I attempted to explain why it did not need to be in a box. She said without packing box Amazon could end up charging you for The product anyways. OK I said how much is a Box? The young lady said it'll be $10. And I said $10 for a small box? I said that seems a bit pricey, everywhere else sells this size box for $3 to 5. The owner of the store jumped into the conversation His tone was a little aggressive and he said I'll take over and she basically was dismissed. He then repeated exactly what she said Word for Word. But he added well if you don't like our prices you can always go elsewhere. I fell silent which is what I do when I'm getting irritated with poor customer service. I got on the phone with Amazon customer service and I was explaining to them the situation. The owner came over and interrupted my phone conversation with the Amazon representative saying excuse me "I am the owner of the store and this is what's going on " jumping in to give his defensive side of the story. The representative was in the process of explaining to me that all that needed to happen was that the Amazon representative needed to change the SKU to allow them to take the box without it being in a shipping box. If you are a business that is responsible for receiving Amazon goods and getting paid for the job, wouldn't you know that? What really upset me was as this was playing out , I looked over and I saw that stack of boxes I mentioned earlier. There was a large sign on that stack that said three boxes for $12! So they were trying to sell me one box for $10. They actually had same size box that I would need on sale for three boxes for $12! They even have a photo of these boxes I'm talking about right here on their yelp review page. When I pointed that out to my friend who was with me. Suddenly the owner jumped in and said well we could sell you one of those boxes. I wasn't about to pay for a box at this point . Amazon had straightened out the situation I flipped my phone around and said let's just scan the SKU so that I can give you this box and leave. So the young lady scans SKU it worked they took the return I got my receipt and I left, never to return to the store again. As a fairly new store in a fairly new shopping mall I would think that an honor would be doing everything possible to earn my business not to alienate a new customer. This situation could have easily been resolved. The owner Could have simply come over and said to me why don't we call Amazon and get you the correct SKU so that we can take this box from you. Because I didn't need to buy a shipping box from you sir all I needed was the correct SKU from Amazon so that I could hand you the return item as is. read more

Come to this store for your packing and shipping needs. I was in a pickle and everyone was very helpful. They assisted me in resolving my situation and everything worked out well. read more

I ship packages daily and have been thoroughly and consistently satisfied with this location. All of the staff are friendly, professional, efficient, and helpful. The store is clean, organized, and well lit. It's in a nice shopping center, so I can combine grocery shopping and coffee in one trip. I will sometimes drive past other UPS stores that are more conveniently located on my route just to use this one. 10/10 would recommend! read more

Omg! I will come back over and over! Jim, is AMAZING! What a wonderful soul and human being. I had a package return, two tracked documents to mail out , a doc to notarize, and a couple copies to make. Not only was Jim so friendly, efficient, and personable... he had me dying of laughter. So nice to experience phenomenal customer service. I will always return to THIS location. No need to go to any other UPS store... they don't exist in my books haha Thank you Jim for making me feel at home and so welcomed! read more

I have used this UPS store since it opened. They have consistently been courteous and helpful. I have visited many UPS stores over the years--- This one is the BEST by far. It is really a locally owned business. Jim and is staff always have solutions to issues I have with returning items or sending presents. They give advice on the cheapest way to send and/or the fastest way. I think it is charming and thoughtful that Jim often asks me if I am sending more handmade baby gifts to family members. It is kind of like Cheers -- where everybody knows your name! Will always use this store. Thanks for good quality customer service! read more

I have always had a positive experience at this UPS Store. The owner, Jim, has consistently been genuinely friendly and helpful. Also the employees working there are efficient, organized, friendly and knowledgeable. If I have packages to send, I feel confident about Jim and his team taking care of it. read more

Jimmy and Barb are amazing, kind and so helpful!! I don't go to any other UPS. Highly recommend!!

I gave my package to an older gentleman who refused to provide a receipt for my drop off. The recipient never received the package and the tracking shows it never left their facility. I called more than 5 times to inquire about the package and the owner was extremely rude. He said I should have a receipt since I dropped it there but i was refused one when I dropped the package. I stopped by to request more information and the staff told me rudely they could not help. I am now out an iPhone. I hope the staff were able to get good use out of my phone. read more

Update 7-27-2021- I have the correct location, nice try trying to deceive yelp visitors by throwing blame on another location. This place started off being a good place to go but now seems they want to charge for every little thing. $1.25 for a SINGLE envelope. $3.00 for taping a UPS box shut. I used to go here for all my needs but don't recommend anyone go here anymore. They just got on my nerves by charging my pregnant wife $3 to print a UPS label. That is completely unacceptable. It is a UPS label- at a UPS store. To charge for this, not 1,2, but 3 dollars is highway robbery. You have LOST 3 families from doing business with this location. Avoid this place like the plague, they will nickel and dime you to death and then act like it was your problem. The owner sits in the corner and watches all the employees to make sure they don't miss an opportunity to charge you for something. read more

Was looking on Yelp for passport photos and chose this UPS Store because of the reviews. Was a bit early but the door was unlocked. We were greeted by Jim (aka Jimmy). What a nice guy. He let us in early and did a passport photo shoot like no other. Haha. The pics weren't so great, but that's not his fault. He could only do so much with what he had to work with. This is our new go-to place. They offer such a big variety of services and Jim is such a nice guy, it's hard to find a better place. read more

Super helpful in correcting an address error for critical medical equipment. Took the time to call and make sure it was corrected and got me a delivery date. We've done notary documents here and every time we are so glad we've come here. Staff is so wonderful! read more

This store has absolutely the best customer service bar none! Jim, the owner, has always been the most hospitable host when in his establishment and his associates are just as friendly. My advice is if there is a UPS store closer to you, forget it and drive the extra distance to this place. You won't regret it! read more

The Owner is FANTASTIC and VERY NICE!!! You don't see NICE people much around here so it's VERY MUCH WELCOMING . He goes out of his way to help you. You can never be too friendly to a male or female customer. Spread the love and don't be so uptight to people that uses "Dear", "Hon", "Sweetie", "Buddy ", etc. I'm from New Orleans and also lived in Oklahoma and people use these words all the time. Southern hospitality! Love it! read more

Jim Helped us with our notary! He made the process smooth and easy! He can help you with any language notaries. Also, this location is open until 6:30pm for notary services. Thank you Erwin and Leo! read more

Rarely do I focus on, or notice the level of service in a place like the UPS store. But, if you haven't met Jimmy, you must use this store next time you have a need. I felt as though I had walked into a business that I Had been Shopping at for years. Incredible personal service. I can't believe that I'm looking forward to the next time that I have a package to ship. Thanks Jimmy read more

Jim was so nice and helpful! Highly recommend the UPS store over all others! Great service!

Great service! I needed to get my fingerprints done ASAP and I called and they told me to come on in before 5:00 pm. I was greeted by Tiffany, and she helped me. She is very nice and helpful. The process was was quick and easy. She was so nice and has great customer service skills. read more

Very welcoming UPS store with some very friendly people; Jimmy and Barbara. They made it very easy and simple to drop off packages. Super efficient and polite. read more

Best customer service. Went to get a document notarized and everyone working were very helpful and attentive to detail. I appreciate the positivity and helpfulness. Will be returning! read more

This is my go to UPS for all projects! Jim is always extremely helpful and very friendly. There have been many times I've gone in here on a time crunch and he always ensures I get everything I need in a timely manner. Cannot recommend enough! read more

I needed to ship a stationary bike. It was in a few pieces and Jim worked for quite awhile to put it into two boxes. He was very professional, nice and very helpful! OUTSTANDING customer service!!!!!!! read more

I have been using this ups store since they opened. Today I got there just after they closed, and Jim was so kind to let me in and take care of my needs. This is just one of the nice things they have done, not just for me, but others as well. This is the best ups store anywhere. Thanks to you and all that work there!!! read more

This ups store was so awesome and the employees were extremely helpful. I was struggling to find decently priced shipping to send my boyfriend a deployment care package. With the frustration from going to fed ex first, coming here second, they were able to Find me the best price and the fastest shipping and even repacked my boxes for me into one. Lesson learned. Always go to ups, not fed ex. Lol. read more