This is an update they fixed the overcharge it took a couple days but I'm just being truthful and I…read morewanted to update my review from a 1 to a 4 because I don't really think they were trying to burn me. It was just a mistake and we all make them and they did correct it as fast as they could and they paid for some of my overcharges so that really can't complain. I mean, I can but stuff happens. Everything else went good with the rental.

My family and I chose this location due to how convenient it is for us. We live very close by and…read moreare the type of people that plan ahead (military family). Unfortunately, we experienced the same situation that several others have reported for the U-Haul Saviers road location in Oxnard. We booked our U-Haul online days before including the dolly's we wanted and everything. As soon as we arrived there, the man behind the counter started with multiple lies to try and cover for why none of it was available. He tried to say we had booked for the wrong day, then said they didn't have the type of U-Haul we needed, and then said they don't have the dolly's we needed. Being that we had planned days in advance and received confirmations of such, we showed him the receipts, at that point the gentleman behind the counter started changing his tune. He was able to give us some of what we had reserved but then began questioning why we needed some of the items. I wonder if this was because they didn't have all of the items our family reserved? My opinion is that this location is not organized and let our family down, that was a very inconvenient and unnecessarily difficult situation. A family shouldn't have to scramble to get second choice options and be questioned about why they need the ones they'd reserved. Please do better, it's not professional.

I would like to thank Richard at Golden State Storage for helping me and my dad today. We were…read morelooking for a storage space to rent and visited this place because it was near to where we live. Richard was very helpful, explained everything to the detail, and was very friendly and courteous. We did not bother looking at different storage facilities and their rates because of how satisfied were were with customer service at the Golden State Storage. Pro tip: use Yelp check-in and receive a free padlock

John was extremely helpful and knowledgeable. He had a storage unit ready right away and was very…read morepatient. Definitely a reliable place

Had a quick job (moving a heavy mattress from one apartment to another a short drive away up on the…read morethird floor) - about half an hour of work. All the other quotes I got were way too expensive to consider, but the Dudes saved me! Very reasonably-priced, friendly, easy to work with. Their service doesn't come with all the bells and whistles that more expensive moving companies have, it's more like having a buddy or two (or more) come help you move - or just completely take care of things for you while you sit on the sidelines. But that's exactly what I needed, and I will definitely be calling on their help again!

We hired Dude I Need A Truck because of the great reviews but we had a terrible experience. First…read moreoff, we scheduled to have two guys come and one of them was almost 45 minutes late. But I was still charged for his time! Then they ended up racing through our job and damaged several pieces of furniture. When I pointed out an obvious scratch and chip in the finish on my dining room table, they started making all sorts of excuses about how they didn't do it but it was obvious they did. I had eaten breakfast at that table that morning and it was perfect. They then continued to complain about how they didn't do the damage the rest of the time instead of focusing on the job. As we are moving boxes and unpacking, we have discovered multiple pieces of furniture that have been damaged and marred by their carelessness, including an irreplaceable dresser I inherited from my grandfather. We will never use this service again. We wish we had paid more and gotten real, responsible movers! We have continued to find damage as we unpack. These guys damaged almost every piece of furniture they touched. There are also gouges in our freshly painted walls. Help ignored our emails reporting this. We Look elsewhere!

I wanted to review and thank Kyle and his crew for the great job with my move. I really appreciated…read morebeing able to book them on such short notice. The team arrived on time and worked hard throughout the day. I was impressed that there was no damage to my furniture, and I especially appreciated how carefully everyone handled the freshly painted walls. Their rates were very fair, and having the team disassemble and reassemble my bed frames was a huge help. Moving is always a hassle, but their hard work made it a smooth experience. I would 100% recommend their services to others and will definitely use your company again in the future.

I did a lot of searching for a reputable moving company for a move from southern CA to Bay Area…read more After all my reviews and quotes we landed on ready to go movers and I'm glad we did! From the start of getting a quote, scheduling and then us needing a reschedule, they were so communicative. Kyle and his team called the morning of to let us know they were on their way and got there early. They loaded up so quickly, made sure everything was packed safely and secure. We even had two pick up stops for a storage unit and a house. Kyle's team made sure and accommodate us with placing items needing access for 2nd pickup easily for us. I really appreciated the communication in the drive so we could appropriately time the unload since we were driving 6 hours. If you want movers that are hardworking, careful, respectful and efficient, then these are your guys.

Jeny is such a great employee I had to pick up a rental from this location due to an accident. I…read morewas in and out within 20 minutes or less with everything reserved online no issues very professional service. Thank you again!

This experience demonstrated a serious lack of professionalism, accountability, and basic customer…read moreservice. Over Easter weekend, I had arranged for a 7-seat vehicle and received a clear confirmation from your staff. We relied on that confirmation when planning our transportation. However, when we arrived, we were informed that the vehicle was no longer available. This contradiction was both frustrating and unacceptable, as it directly impacted our plans. During this interaction, I expressed frustration at the situation, which I believe was reasonable given the circumstances. At no point did I threaten any employee. Despite this, one staff member accused me of making threats--an allegation that is completely false and appears to have been used to deflect from the failure to honor the original commitment. We then attempted to resolve the issue at a second location, but were denied service based solely on the claim that I was "upset." While I was indeed frustrated, my behavior did not warrant refusal of service, and the situation could have been handled with basic professionalism and de-escalation. As someone with years of experience in sales and customer service, I find the handling of this situation deeply concerning. The combination of misinformation, lack of accountability, and refusal to assist reflects poorly on your organization. I would appreciate a formal review of this incident, including clarification on why a confirmed reservation was not honored, why false allegations were made, and why service was denied at a second location. I will also be escalating this matter to corporate for further review.

Great facility. I stored my belongings for about two years while working out of state and felt my…read morethings were complete safe. Golden State Storage is clean and the management staff are friendly and helpful!

Kacey was absolutely fantastic, she worked with me to get the best deal! Outstanding customer…read moreservice...... highly recommend!!!

I have never been to such a clean, organized, efficient technologically sophisticated…read moreestablishment~ great job whoever put this place together. Staff is also friendly and onsite in case you need them.

I rented a 5x7 unit nearly two years ago at this location Eventually, I upgraded to a bigger unit…read moreas I accumulated more stuff. I always paid on time and sometimes even paid a month in advance. This month I encountered some financial hardship and I was a week late on my payment. The lady "Diane" who took my payment over the phone said she could not waive the first and only late fee of $30. I've spent maybe a little over a couple thousand dollars in their facility and again, never had I been late on my monthly payment. I was happy there, but for the sole reason of the unwillingness and lack of sympathy to waive the outrageous $30 fee to a loyal patron I put a cancel on my future business with golden state storage and will take my business elsewhere.

This rating is based off Sue Latta, an employee at this location. What should have been a simple…read moredropoff of an in town rental turned into an hour long educational experience about an employee who didn't know how to do her job. - she brought her dog to work, and interrupted my truck turn in twice for dog "training". Wanna bring your dog in, fine. Don't interrupt a customer. - claimed she didn't know how to use the software to return a local rental (the unused mileage refund). - called two different people for 'help'. - could not pin down the difference in what I was charged versus what I should have been charged. - couldn't explain how I was going to get the deposit back. - produced another receipt showing a charge for the correct mileage, without the deposit. - when I showed her the two receipts for the original charge w/deposit and the new charge w/o deposit, she said I'd get it back... "I swear to God". I asked for some paper showing that and "it's like magic" came rolling out of her facehole, with a corresponding fluttering hand wave in the air. - after I called the LA district manager, on speaker, I was frequently interrupted by Sue Latta, making the phone call very difficult. - the district manager finally explained that the first charge was actually a hold. With two receipts for the two charges in hand, I had to explain that if I was overcharged, I would get my money back legally. - on my way out, I told Sue Latta "Learn your job." When she claimed she knew it, I reminded her that she told me she didn't know what she was doing. Sue Latta then told me I wasn't welcome back there, and thank God, I have no plans on doing so. However, Ty (Melton?) is great. Professional, polite, doesn't interrupt, and handled my previous Penske rental in a manner that should be the example for all Penske employees, especially Sue Latta. If you go to Channel Islands Self Storage, please do yourself a favor and don't deal with Sue Latta. Go straight to Ty.

I am quite disappointed with the way they handled my Penske truck reservation. We reserved it to…read morehave it picked up on Saturday morning (8/31/19) and we're going to have it for three days. My husband and I got help from family six loaders in total, that traveled 2 and 5 hours Friday (8/30/19) to help us load it up early morning. When my husband shows up to pick it up, they told him that "sorry they didn't receive the truck for us from LA" that they tried calling us to let us know they were not going to have a truck available for us but we didn't answer our phones???? Nobody from here left a message sent a text or an email to let us know??? I feel that was pretty messed up and unprofessional! So we had to call Uhual and other companies that same Saturday morning and of course cause it was last minute and Labor Day weekend and most people moving to new places for the first of the month. Nobody had a truck available. So now we're stuck with a handful of helpers and absolutely no truck. Have to pay for extra days to live in our current unit as well. Then tried to reschedule a new reservation and the price has went up from $539.10 to over $900.00.