Got my car washed during the weekend and it's pretty average. The staff was friendly and answered all my questions. I paid for the most economical option since it was my first time coming here. Will recommend this place for a quick car wash. read more

Fast5Xpress Car Wash - Car Wash Near Me - Ontario, California

I went to wash my car at the location on Grove in Ontario. It was extremely crowded, and many people were taking a long time vacuuming and drying their cars. There were no available parking spots for me to vacuum my car, and I ended up waiting about 30 minutes without anyone leaving. As a loyal customer, I feel I should be able to vacuum and dry my car after my wash. I believe the vacuum stations should have a time limit--such as 10 minutes--to help improve the flow of customers. Some people stay in their cars to relax or play loud music even after they're done, which makes it frustrating for those of us who want a quick wash and vacuum. Implementing a time limit would really help improve the overall experience. read more

This use to be my go to place until today I have had my truck rewashed with no questions asked but today was a different story I had asked for a rewash due to excessive bird droppings and I had a felling that would be the case because it was a hotter day so when I had asked the guy at front and he said he had to ask the manager I knew it was going to be an issue I told her the issue why and she said that the foam brushes would not take the bird poop off and gave me a bug remover cloth instead and I was not able to do the rewash even though it had nothing to do with bugs. So since no rewash you will be losing a customer and I will be taking my business to planet car wash where I have never had an issue about a rewash read more

Close by home! Good! Would come again. Customer service was good not much line and its good read more

I give this place a . If you pay for your vehicle to be dried with the drying brush at the end, they will shut off the machine at their discretion if you have hood fog lights because they don't want to ruin their drying brush. You'll take my money, but you won't do the 100% service. read more

To be honest I passed by here for a quick car wash and honestly can't complain much. Was it worth the $20 I paid for the wash?? No, but as long as you get one of the cheaper options like maybe bronze or silver wash then it's worth it but it's not worth the $20 I payed. read more

`Im here every weekend to have my 2 car wash, The Staff not even said Hi or Morning to you ( specially GUY staff ), Not felling good when come to this location for car wash. The Management need to take action or do something since the recent reviews most only 1 Star... & Disappointing. Thank you read more

Pretty cool car wash nice service too. Pretty cool they have good deal here people here nice read more

Disappointing Experience at Fast5Car Wash on Grove Ave I visited the Fast Five Car Wash on Grove Ave this morning for an express wash, as my wife's car needed some quick attention before heading to work. I was glad to see they open early, so I decided to go for the most expensive $16 car wash (plus $2 for the blue drying towel), expecting a thorough clean. Unfortunately, I was really disappointed with the service. The last roller, which is supposed to dry the top surfaces of the car by moving up and down, wasn't working at all. The hood was still dirty, and I had to rewash it myself when i got home. Since I was in a rush to get home before my wife left for work, I couldn't take pictures right then, but I didn't expect the results to be this poor. When I got home, I realized the tires didn't have any shine or treatment, and the roof was still dirty. I don't expect every bug to be removed, but the car came out looking almost the same as when it went in. For $16, I expected much better. I'm posting this review to share my experience and hope that improvements are made, as I wasn't happy with the service provided. read more

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Fast, Friendly 'real live people', Great car wash for a drive-thru, no extra $$v for vacuums around the corner and great prices to boot! Note: Can be a little wonky to catch entrance the first time read more

Fast5Xpress Car Wash - From the vacuum side - Car Wash Near Me - Ontario, California

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The employees never look happy. They always have a blank or neutral expression on their face. A little bit of customer service would be helpful. read more

I had a great experience at this wash. The staff was friendly, knowledgeable and very professional with all my questions. This facility deserves a 5 star rating for its great customer service, prompt, yet impeccable wash cycle and all the fancy equipment that left my car like new. I'm definitely satisfied with the service and coming back. Oscar deserves a raise read more

So far looks clean and ready to clean my car price was good the people were super nice will definitely come back again read more

Fast5Xpress Car Wash - Car Wash Near Me - Ontario, California

Quick and efficient car wash that is automated and prices that range from $6 to $14. My favorite thing about this place is the air compressor hoses with trigger handles for detailing your car that makes it unique from other wash and self-vacuum places. There is also a membership available for more frequent washers. When you enter there are two lanes when you enter, the left side is for members and credit card users and the other is for debit/cash and others (there is a staff person in the booth). Staff is super friendly and helpful as I had just returned from a road trip, I asked if I could run it through the wash again because I bought their Platinum package for $14 and there were some spots on my SUV that just didn't get touched. They were very accommodating and gave me a choice of either a re-wash or a bug/tar remover. They recommended the bug cleaner and hooked me up because it was first time at that location. They also have a wall of dispensers of different cleaners for $1 ranging from Armor-All to Leather Wipes (shown in my picture.) The bathroom requires a code from the attendant which they were happy to help with. In order to get the free towel through Yelp, they suggest you leave a review first in order to get the Yelp checkin offer, instead of the other way around. read more

Fast5Xpress Car Wash - This is what sets this place from others. An air compressor for all your nooks and crannies. And auto detailing as needed. - Car Wash Near Me - Ontario, California

The brushes bent my front license plate so bad that I had to remove it and try to bend my plate back and it's still bent at the corners. I complained about it and I was told to request that they turn off the front brushes, I feel this it not an acceptable resoloution because I am paying to have my whole care clean. read more

Left a ton of water spots on my car and had me about maybe a foot away from the car in front me and the machines essentially skipped my car in a few parts of the wash. Super inconsistent cleaning read more

I've come to this car wash a few times since moving to the area and I'm done now. At no point in the wash does anything touch the center of my car. I have a streak down the middle of my hood that is still dirty. Untouched. You can see the marks left by the things as they spin past and only get the edges of the hood. I paid extra attention this time and the soap also never hit the center of my windshield. I paid for the $11 wash which is the second cheapest, offering just a little more than a wash and blow dry. Wax and tire shine I believe. The tires look good. The windshield is still dirty and the center of the hood is still dirty. They do have good, strong vacuums ant no extra cost, which is rare in my experience. But I'm done coming here since it never cleans the center of my car. I drive a Honda Element. Nothing too out of the ordinary. read more

This is the third time coming to this car wash. The first time it scratched the shit out of my right rear view mirror. The second time it scratched small parts of my doors and today it got scratched some more on my doors. Never coming back to this place. read more

Incredibly poor customer service. The staff (with the exception of maybe 1 or 2 employees) never greet you. Not a hello. Not a thank you. Not even a smile. Nothing. I've called management to let them know and nothing has changed. I literally just drove through and the girl guiding me into the car wash was rushing me to scoot forward but I don't like being so close to the car ahead of me (bad experience at this very car wash). She was so rude. I can tell she was being impatient. The car wash itself is fine. It's a quick wash that meets my expectations based on the inexpensive price. I have the monthly pass so I go at least once a week. read more

Make sure you bring drying towels and window towels. The wash was short and fast, but did a pretty decent job. There's an area to vacuum your car and the vacuums are powerful. read more

I've had a monthly membership here since they opened (except a short 2 month break). The employee's are poorly trained and cant give a consistent answer about why they refuse to wash certain parts of my truck. Their first issue was my trailer hitch. I removed it. The next issue was they still cant wash the rear of the truck since it has a bumper... they eventually figured that out after I had a manager look at it 2 times. They then decided they didn't like my side steps, so they were replaced with retracting steps. Well, then it's an issue with the brushes dropping into the bed since I have a 5th wheel hitch. I put a hard cover on the bed. This hard cover has been a non-issue for 2 years now. The last time before today I used the wash, an employee tells me the brushes will damage the bed cover. I insisted and it continues to work fine without damage. Today, the statement was, "The manager requires us to retract the brushes for all trucks. You can go talk to my manager." So, I did. The woman who would only identify herself as the "assistant-manager" tells me the bed cover is NOT a problem; the problem is the trailer hitch mount that sticks out less than 1/2" from the bumper... "We'll rewash your truck and I'll show you." No thanks; cancel my membership and I'll go to some other wash that may have some consistency. read more

This is my 2nd rodeo in the last 15 minutes!! Came to wash my dads truck and now my Honda!!! Soooo easy and quick!!! Love the super detailed wash and the easy vacuums!! read more

Fast5Xpress Car Wash - Car Wash Near Me - Ontario, California

They have on these black gloves when their guiding you in that you can't see when they're pointing witch way to turn your wheels. And I understand it's not the greatest job to have, but they all look miserable working. The only thing smiling is the little cartoon car they have posted. Lol!! read more

I've tried other car places, but they never completely cleaned my car. This place is quick and easy and does a great job for the price.

Always amazing service. Great wash! Amazing pricing monthly passes also offered. There's a staff member willing to help answer any questions if needed. read more

Fast5Xpress Car Wash - Beginning of the wash - Car Wash Near Me - Ontario, California

This is my go-to car wash. I appreciate that they include a dash wipe to lightly clean the car's surfaces. Service is fast Vacuums have good suction Conveniently located read more

Very good customer service and very nice car wash and very professional service. Very good value and nice people as well read more

Fast5Xpress Car Wash - Car Wash Near Me - Ontario, California

Great car wash. Came at a busy time apparently. Positives: They have a specific lane for those who are members. This allows them to get in faster then the one time buyer line. This is a huge plus since other places I have gone it is all one line to get in with no priority to members. Secondly I love that at the end they don't just have dryers but also a towel roller that gets off excess water that the dryer may not have gotten. Negatives: I came after a windy morning and you can tell that there must have been a good amount of dirt that blew onto the towel roller. This meant when it went to dry my car it left a good amount of dust residue that wasn't there prior to it rolling. Secondly there are not enough vacuum stations. With the hotel parking in the same lot it leaves for little space for their customers. Yes I came at a busy time but when you have cars coming out every minute or so the amount of stalls there (or lack of) means more then 50% of customers will not get the chance to even use the vacuums. Probably not an option but if they had more stations on the other wise as well it would be a lot better. Overall not bad and the member prices are good but unfortunate that not every even gets a chance to use Al services. read more

Whatever car wash , water definitely leaves pretty bad water marks on car but I'm here for management. Manager by the name of PATRICIA had to ask for her 4 times in order to get proper communication because the car wash attended is young and only knows so much. Accidentally vacuumed something valuable up, wash attendant just shrugged her shoulder with a oh well face and told me to fill out some little piece of paper, asked if the manager can come explain this procedure of yours more. Wouldn't come out, the girl offered a business card for the manager so I said ok and she came back with a receipt with the store address and number smh. After 4th time of the girl going back-and-forth manager finally comes out and explains her self which could have just been handled from the beginning. I have four cars with you guys and will not be coming back. If I was a woman and vacuumed up my wedding ring things would have been different smh. Horrible experience, do better. read more

Pros: Quick Service even though it was really busy Free opening weekend! Sep 21,2019( Maybe longer?) 3 tiers of car wash Monthly membership for more washes Free vacuum and pressurized air Their technology saves alot of water! The line goes really quick The wash itself takes about 2 minutes and includes a powerful dryer Fits all sizes of cars- I fit my huge lifted RAM 1500 extended bed and also a tiny Honda Insight and both were washed well. Caution: If your car has extra bits - bullguard, headache bar, aftermarket vents they will program that wash to skip those parts of the car so that they won't damage it! How thoughtful- still got cleaned just not super throughly. Think about removing your antenna if it is easily removable, mine looked like it was gonna fly off A clean car is a happy car! read more

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Great automated car wash you go through highly recommended As for my experience I've been looking at this place for the past year since I service the Lowes across the street I had time to kill the other day and haven't washed my car in almost 6 months So I decided to give this place a try I was created by a worker I believe her name was Vanessa she was very helpful I had no idea what to go with so she gave me advice on what each tier comes with The machines washed my car good I was pleased that there was parking to vacuum my car out and the vacuum is constantly on so that's great I can't remember how many times I've paid for a car wash that's over 60 dollars and my vehicles weren't vacuumed fully Great thing is this place has a 3 day period to get your car washed again so that's great Will be coming back read more

I passed by this car wash real quick and was greeted with amazing customer service! I was a but nervous because i wouldn't be able to reach the machine but luckily there was a member there, Justin who gave me amazing service! He let me know about a great deal that was ongoing and even after i denied the initial request, he was still very helpful and nice!! read more

Always come here!!Easy to use. Nice people. Great job fast five. I'm a frequent customer.

My car was clean . They give you dash wipes and there are free vacuums to use. The price is fair. However I lost the cap off my drivers side mirror. When I call to ask if they found the part I got the " the managers not here but I'll have him call you"... never did hear from anyone. I'm really disappointed because my car is custom painted and the mirror caps are painted too. I can't replace them with factory parts. So I had to order 2 side view mirror caps in just black in order to make things look right. I have a Caribbean blue Toyota Yaris. If anyone who works here thinks they have my mirror cap please let me know. read more

When it comes to car wash, I always look to see how clean the cars come out after the wash. Ive been coming many times to Fast5XPress Car Wash and I really enjoy it. It's the convenience and the simplicity that makes it worth while. The Car Wash is located off the 60fwy and it's on Grove Ave, before Philadelphia Ave. there are signs that make it very easy to get you around. There are 2 lines: One for Cash and the other for Credit/Debit Cards. In my opinion, the prices are reasonable. I usually get the Platinum Package ($14) and it's well with it. After you purchase it, you get a valid receipt and you will pay $7 next time you come back. They have the Gold Package for $12 and the next time, it's for free. The only difference of the 2 packages is that the Gold, doesn't have the top 3 of the Platinum. My overall experience was great and the customer service I received from the friendly staff makes it worth it. In my personal opinion, I would recommend Fast5XPresss Car Wash if you want a fast and reasonably priced Car Wash that you don't have to do yourself, just drive thru. I became a regular customer and will continue to support Fast5XPress Car Wash. read more

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Never coming here again it didn't even wash the hood! It only washed the sides and even then it didn't do a good job. Water didn't even touch the whole center of the car... read more

Fast5Xpress Car Wash - Rubbed my hand on the dirt - Car Wash Near Me - Ontario, California

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They are open during COVID-19!! I was so happy to see that were open during the pandemic. I went on a Tuesday afternoon and there were only a few people in line. I paid for the $9 wash with my credit card and I was on my way. The car wash is much like the normal drive thru car washes...you are in and out in a matter of minutes. Next was the vaccum station. They had every other station coned off as to comply with the social distancing rules. I appreciated this. The vaccums were nice and strong and I had no problem cleaning all the dirt and debris out of my car. I would definitely try this place again. read more

Employees fail to guide cars to exit when cars stop at the tunnel exit causing car accidents even when cars are honking for cars to exit. Employees will walk right past the whole incident taking place and not react to anything with any sense of urgency. The business refuses to give any real help after incidents. read more

Nice people working. Free vacuum . Public restrooms. Right off the freeway so it's convenient and affordable. I'll definitely be back

It's the best drive though car wash I've been too. So much that I got a membership for the first time. It leaves our car or truck streak free. That's the best part to me and no other place does that. The car freshener machine sucks but everything else is great. Oh, and the vacuum pressure is awsome.... read more