After months of emailing five different dealerships about my desire to buy a new 2025 Audi A5, I received a very good offer from the sales manager at West Springfield Audi (aka Fathers & Sons). The car would have to be ordered because I wanted a specific color and options, and the all new A5 was slowly showing up at dealerships. I printed out the offer I was sent and went to the dealership the next day to fill out the paperwork. When the sales manager came up to me, I pointed out that I had a car to trade in (I wanted to keep the two transactions separate to prevent shady tactics from being used). Several online sites, including KBB and Edmunds, said the trade-in value of my 2017 Audi A4 was $17,000. I would like to point out that my car was what they call a "cream puff" -- low mileage, meticulously maintained and cosmetically flawless. So the sales manager went outside to inspect my car, then came back in and went to his office. He reappeared several minutes later and presented me with a new offer, which included my trade-in value. I noticed that the asking price for the new A5 was now higher. So, I pulled out the offer he had emailed me and asked, "What about this?" He looked at the printout and smugly responded, "Oh, that's just a worksheet." A "worksheet?" No, it's what's known in the business as a "Bait & switch." To make matters worse, he was offering me $13,000 for my trade-in ... $4,000 less than it was actually worth. Upon reading the new offer, I noticed that it was missing several options, including Audi Care, etc., that were listed on the original offer. When I questioned the sales manager about the omissions, he replied, "Oh, we can add those if you want!" Sure you can. And that will raise the price of the offer, won't it? Feeling disgusted, I said to the sales manager, "I won't take a penny less than $16,000 for my car." At which point he closed his books and said, "Well, I guess we don't have a deal then," and stormed away. I was in a state of shock because I really wanted to purchase a new car before Trump's tariffs kicked in, which they were scheduled to do about two weeks. I hopped in my car and drove home. About 15 minutes after I walked in the door, I received a text from the sales manager at Hoffman Audi in East Hartford, CT. He said, "I have good news for you! We found the exact car that you want, and can have it for you in a week!" He said he would honor the best offer I originally had received from West Springfield Audi. This was on a Friday. I told him I would be there on Monday to fill out the paperwork. On Saturday, I received a text from somebody at West Springfield Audi, asking, "Hey, would you like to come back and discuss your trade-in?" I chuckled to myself and didn't respond. I went to Hoffman's and they confirmed the offer they had made me. I then told them I'd like to trade in my old car. The sales manager went outside, inspected the car, and came back and said, "We'll give you $16,000 for your car." I could have quibbled a little, but I recognize that the dealership has to make a profit. A week later, I picked up my car and have been very happy driving it. The sales manager at West Springfield Audi really dropped the ball on this one. read more

Very disappointing. I brought my 2015 Audi in for service for a oil light issue. Believing I was doing the right thing bringing it to an Audi dealer that specializes in these cars, I was sadly mistaken. I informed them I was taking a trip down South and after a hefty 4 figure bill I left with full confidence. Within 3 hours of driving to visit our daughter and grandkids the light appeared as bold as ever. After calling service from the road and getting no real resolve, I continued adding oil when needed and using the car rarely in our travels. On our way back to New England knowing I was taking the car in to be re-evaluated, the engine light goes on driving the Merritt Parkway. Bringing the car in and hoping for some amiable resolution I was presented an estimate approaching 5 figures. Having dealt with their "beyond reproach" stance , My only option was to trade in the vehicle at a much lower valuation at another dealership and making the best of a difficult and I believe avoidable situation. What my experience represents to others, unless you have bought the car there, covered with warranties the expression "Caveat Emptor" comes to mind. I wish I had been told before, so to avoid this experience! Thank you, Dennis J. read more

What I don't like about Audi West Springfield is that you can rarely talk directly to the Audi service department. It's frustrating. When I had my Lexus, I had a gentlemen assigned to me, Chris, who I could easily connect with when I called. I really miss that level of service. They also washed and vacuumed my car every time, Also, my Audi locked me out the other day. I threw my purse in the car with my phone and my key, chatted with a friend for a few minutes, then closed the passenger side door to walk around to the driver side and my car locked me out. My Lexus never locked me out in seven years. I called Audi West Springfield, was not connected directly to the Audi department the friendly person in service who also cannot always reach the Audi service people, said yes that can happen. You can indeed lock your car while the key is inside. I went ahead and tried as a test to put my key in the car and then lock my car with the app and you can indeed lock your key in the car. Most cars you cannot lock your car when the key is in there. Still cannot understand how the app locked my car when it requires face recognition and was in my purse. But it did indeed locked me out. My suggestion to fathers and sons in West Springfield is that when you call the Audi service department they have an Audi person answer the phone. It's frustrating to talk to someone who also cannot get through to the Audi service department and they work for Audi! I honestly thought having a higher end car like this would get me higher level service, but I have not found that. I miss the personal service that Lexus in West Springfield provided. read more

Fathers and Sons Audi is by far the the absolute best! From their sales department to service they do not miss a beat. They go above and beyond and treat their customers amazingly. I have had 4 vehicles with them and will forever be a customer. They are always available to answer any questions you may have and work effortlessly to get you in for service as soon as they can. I highly recommend this dealership! Keep you the great work!!! read more

You wonder if anyone from the dealership bothers to read these reviews. Perhaps they should. It was the second time in 13 months I was at F&S Audi for a leaky sunroof on my Audi Q3 (2021 with only 28,000 miles). You know, the leaky sunroof problem that has prompted class-action lawsuits across the county. That leaky sunroof. For those who aren't familiar with the issue - this isn't just a couple of drops of water....water pours through the headliner just above the rearview mirror. It's crazy unsettling. Audi this time claimed I had not been cleaning the channels that run excess water around the sunroof and away from the vehicle. Meanwhile THEY had cleaned it just a year earlier! The F&S representative implied that, because I don't get my AUDI serviced at their location, I was to blame. So they cleaned the channels again. I have absolutely no confidence that the issue is fixed, since a number of sources online suggest the problem involves cracks in the plastic channels and not clogging of those channels. The "fix" involves more than they are owning up to. My one-star for F&S is really about their lack of transparency and the condescending attitude. The service people at the front desk claim they know nothing about a problem with the sunroof (even though the notes about my repair state the techs who actually work on the car follow the Technical Service Bulletins issued by Audi to attend to the issue. Those TSBs are issued because there have been so many problems). And if it is simply clogged channels - one has to wonder why they clog so often! ugh. We hope the courts will force Audi - and this dealership to take the problem seriously and not just "blame" the owner when the sunroof leaks. I'm giving 'em a one star because they provided me with an Uber lift since this soggy Audi is my only ride. read more

Bought an Audi Q7 2 weeks ago. Still no license plates, nor does anyone answer the phone or return phone calls. It appears as though the business may be in some sort of trouble. read more

I am writing this incredibly long review to hopefully aid you in going elsewhere to buy and service your vehicle and to express my concerns regarding the handling of the Multi Coverage Protection Plan associated with a vehicle purchased by my boyfriend in October of 2023. Despite having paid for this protection, we have encountered a series of troubling issues due to a lack of transparency and customer service from the dealership.Upon purchasing the vehicle, my boyfriend was assured of the benefits of the Multi Coverage Protection Plan. However, no formal contract or documentation was provided, and there is no accessible reference online. This lack of clarity has led to confusion and an inability to utilize the plan effectively.In December 2023, he experienced damage to one tire and rim due to a pothole. When he approached the service center for assistance, he was met with unprofessional behavior from a staff member who cited a non-existent "contract" as a reason for denying service. This interaction was initially overlooked, hoping it was an isolated incident. However, the situation escalated when the vehicle was involved in an accident, necessitating the repair of the previously damaged tire and rim. Once again, the same service center employee obstructed the process, insisting on a mysterious "contract" without providing any tangible evidence or assistance. This series of events is not only frustrating but also raises concerns about the integrity and transparency of the dealership. It is unacceptable for customers to be denied services they have paid for due to unclear policies or uncooperative staff. Upon contacting the dealership, we were informed that they do not provide copies of these contracts as a means of saving money and trees. They provided us with a one-page summary of a 12-page contract, which lacked any signature. Further opposition was encountered when the general manager, Ethan, instructed me to cease email communication regarding the transaction because after reading the contract, I learned that the contract provision that the service associate cited was incorrect and requested an apology. During a subsequent phone call, we requested that any additional contracts not provided at the time of signing be forwarded to my boyfriend immediately. The general manager then claimed that I was not an owner of the vehicle (as he stated he was viewing the RMV information because he was allowed to anytime someone purchases a vehicle from their dealership) and questioned my right to access registration information. Despite my boyfriend informing him that I had been added to the registration, the general manager demanded proof before he would continue the conversation. He continued by stating that the dealership would not repair the vehicle and instructed us to pick it up and that he saw the terms of the contract differently and 'was sorry we felt that way.' We believe that contracts have been withheld from us, warranties may not be honored appropriately, information is being accessed improperly, and customers are being treated unacceptably. We were also threatened with having to pick up our car if we continued to mention online reviews. STAY AWAY! FAR AWAY! This dealership does not honor its commitments and treats its customers unfairly and very poorly! read more

i have been waiting one year for a part. The service department does not return calls and it is impossible to contact any one but sales. Audi usa has several hour wait and the chat line keeps disconnecting. No one at audi usa or Fathers and Sons seems bothered that they cant tell me if ever i will have my car fixed read more

Had my car towed here after it broke down on the highway with check engine light on. They told me it would be a MINIMUM of $5500 to get it drivable. I had it towed to my mechanics and they fixed it for $365. Will never go here again. read more

I recently scheduled service at Fathers and Sons Audi for my Q5 for an oil change and another small repair (exhaust clamp replacement) that they had recommended previously. While my car was there, they also suggested completing the ****** mile check up, which I agreed to and they completed their complimentary inspection (complete with video). Upon inspection of the vehicle, 2 other issues were uncovered-- tear in the axel boot, dripping grease (suggested repair), and the cam cover was cracked, thus leaking oil into the spark plugs (critical repair). I was advised that both these issues needed to be fixed soon, but the more important fix was the axel boot. I was quoted a price of just under $5800 for both repairs!!!! As this was a heft unexpected bill, we opted to wait a bit, do some research and figure out how we wanted to move forward. We ended up collecting the car and taking it home. We made an appointment with an independent auto shop who specializes in Audi and VW and had the work done. The axel was fixed and the cam cover crack was a small hole that was sealed. My final bill from them? Under $750. I am so frustrated that a business such as this-- A+ BBB rating-- would feel as if this is appropriate. Little do they realize, we were ready to get rid of the Audi and go back to ***** and ******* So not only did they damage their dealership reputation in our eyes, but also they damaged the reputation of a brand of cars. read more

Gonna have to edit my review here. A couple months ago I gladly paid $200 diagnostic proactively for a check engine light that I was concerned with fail my inspection. I was given a whole list of things that should be fixed but told that none of them would be a problem for my inspection. I requested that none of the work be done at the moment and I would be back after getting a good inspection sticker. Today I went for my inspection and failed for exactly what I took my car in for. (My not surprise face). I came back and spoke to Angela who informed me that I would have to do the same diagnostic all over again since it could be a different issue (same exact codes two months later). When I said I wasn't paying for a diagnostic for the same exact issue that wasn't fixed last time and probably wouldn't be fixed this time she tacked on to the conversation that I had previously declined replacing a dust cover wish had gone missing after some work they had done on my turbo. According to her, this dust cover could also trigger these codes related to DPF (mechanic had stated otherwise) and since I declined said work they would not waive the diagnostic. I reminded her that the mechanic had previously said why this cover should be replaced and that it was not related to these codes - personally, I think they should replace the cover since it went missing while the car was in their possession, but I have never pressed this issue. At this point she changed her tone and put a lot of emphasis on that. They would absorb the diagnostic fee into any repairs tho they still would not wave the diagnostic fee. I asked if they would also be willing to absorb the last diagnostic fee as well and was told that it was for an unrelated issue so no they could not. End of the day, the first time I am the one that had to tell them that this could be a difficult issue to diagnose while they explained that it would not be an issue - totally false! They could have had a decent job out of this one. Oh well, they said if it was a problem I should just bring it back and they would get to the bottom of it. So that's what I did once I had proof that it was a problem and suddenly apparently we have a whole new story. Original review: These guys have always done me great! They acknowledge my understanding of cars and are willing to communicate on that level. They recognize when I say yes and when I say no. This company understands what it means to work for your customer and while I do most of my own work on my cars I am always happy every time that I do decide to bring my Audi here. Of course prices aren't cheap, I understand I bought an Audi. You get what you pay for. I would honestly say that they are entirely reasonable for a dealership and I will always come back. read more

Had a very good painless experience buying from Fathers And Sons. Our salesmen Gilbert, was new and was very easy to deal with, but obviously was not trained fully. No pressure sales because the prices are set and salesmen get paid per hour. They did lowball our trade and we talked them up another $1300. It's not a snobby Audi dealership like Hoffman Audi. They don't judge you by what you wear to the dealership. They've changed from what previous reviews have said by getting a new sales manager and a little talking to by Audi. It was so painless that we couldn't believe we just purchased a car. Everything went easy on the buying end. Picking the car up didn't go so easy. Went to get car and the gas tank was empty, and had to wait for them to fill it. Forgot to give me my registration and now I have to go back. Driving car home and noticed it already had a light bulb out. C'mon, you almost had four stars. Update: After dealing with the service dept. here I've lowered my rating to one star from three. This has to be the worst service department I've ever seen. They have absolutely no shame and ripped us off with a smile right to our face. They've lied to my wife and I about the costs of parts and dared us to find it cheaper while being in their mercy with a dead battery. Not only did I find it cheaper later, I found out that we were lied to and ripped off By over $120 on a battery that should of cost between $160-200. They lied about free installation of the ridiculous $300 battery they charged us, then charged us $50 for installation. I regret ever buying a Volvo, and ever having to deal with this bullshit dealership and service department. Update: After talking to the service director he agreed that the battery price was wrong and that we were overcharged. He said their pricing was wrong in the system, and gave us a $90 service credit based on of course the highest battery price we found at $200. I still regret buying a Volvo and having to deal with this dealership, but at least we got $90 back. I wonder how many people before us got ripped off without them saying anything. I guess I'll go up to two stars, but I have a feeling I'll be back at one soon. read more

Fathers & Sons Audi - West Springfield - Only $117k what a deal - Auto Repair Near Me - West Springfield, Massachusetts

I bought a 2011 Audi Q5 couple of years ago. The car odometer reading was 80,000 miles. I did regular servicing and oil change and in 2 years I hardly drove 7000 miles. One fine day the car started shaking badly when I started it so I took an appointment at Audi showroom located in West Springfield, Massachusetts (Name - Fathers and Sons) and took it for repair. They charged me $169 just to look at the car and understand, what is wrong with it. I already knew that this problem is because of the Fuel Filter flange for which Audi issued a recall. So it should have been repaired for free. Also there was a Air bag recall on this car. Now the mechanics that work at Audi do not know what the problem is with the car, and took 5 days just to return my call. I finally received a call and was told to pay $169 and get the car towed otherwise I will be charged $50 per day. Such a bad and dumb service. Also I was asked if I can pay $17,000 to repair the car. Why should I pay $17,000 to repair and what will the mechanics repair if they do not understand the problem? I am literally pissed with the dumbness - they don't know what the problem is with the car and want to change the entire engine for $17,000. There are lot of complaints against Audi in the consumer forums, but I see no action against them. Also, there appears to be a Battery warning on the car now, but all lights, music system and other things are working fine. There were days when a mechanic would understand the problem just by hearing the noise of the car or checking minor details. Now since everything is computerized and the new generation read the codes, they have hard time understanding the actual problem..just because the solution wont be in their computer. Also neither the air bags nor fuel filter flange was changed by them during the service. Even if the car is not running, atleast they should deliver what was promise read more

No Stars for customer service. After trying to obtain an appointment for repairs i was notified that the vehicle was just out of warranty and the incorrect diagnosis would be out of pocket. 2 weeks shy of warranty, even though i made numerous attempts to get an appointment BEFORE the warranty expired. The service representative has no personality and did absolutely nothing to help or advise. Buyer beware, avoid this dealership read more

While my car was being looked at for a different issue, I asked the service advisor to have the mechanic look at my rear tires due to a "low tire pressure" warning. I was texted saying the mechanic found a nail in the tire, and that it could not be plugged; the tire was IRREPARABLE. For a mere $159 plus install, they could replace the tire. I chose not to have it replaced. Following the needed service, I stopped at the place I purchased my tires 1.5 months ago. The service person there showed me the nail in the middle of the tire. He said it was a "simple fix" and plugged the tire. To be thorough and at my urging, they looked at the other three tires, and found no issues. To say I am disappointed at the lack of integrity shown by this dealership is an understatement. Further, when I mentioned this to co-workers, another person had a similar issue with Fathers and Sons! read more

Same experience as pretty much other reviewers. Saw a 2017 audi with a few thousand miles, tried the online chat window to get some information. nada. Next, send an online request and they reply with an email. I email back, please send the window sticker - I'm out of state and close on another car near you. Salesperson replies back I'm busy, I'll send you information later. radio silence. Father & Son must not have any Audi competition nearby or have strong enough sales that they just don't to bother with any basic customer service. But, even they sold the car, they could have another that fits the bill. read more

I really wish i could give zero star to this place. I have never experienced a very bad customer service like this. As soon as you step in they judge you with your current vehicle and your finance. Long story short, a lady from sales department told us that the car we would buy would be ready at 9:30 am on 05/24/2014 to be picked up after paperwork. She told us this on 05/23/2014. On Saturday we woke up happy that we would get a new car and we just wanted to give a call that we are on the way there. This is the exact sentence she told us on the phone : " I just want to give you a heads up that car is sold " "Heads up ??" WTF ! Are you F**ing serious ?? They didn't even apologize or offer something else !!! I would never recommend this place to anyone ! read more

Given that I commute two hours each day, my car is very important to me and the service I get is especially important. I purchased my Audi here and I am diligent about going in for routine service. From the moment I began the purchase transaction to every service call since then, it has been nothing but an excellent experience. The service staff are incredibly helpful and knowledgeable. A special "thank you" to Angela for her attentiveness. I had been a Volvo owner previous to this car. I serviced my car at their Volvo service department and had the same exceptional experience. I commend the leadership team for their commitment to customer service. read more

Sold me a n AUDI A5 Sportback 2018 with in correct CPO inspection checklist. When you are buying a car here just make sure to verify the CPO inspection checklist and take time to go to the vehicle and verify all the parts . Because you wont see the features they marked it as available in the car. read more

Welp, here we are after yet another phone call to an acutal person who sent us to a voicemail and told us to leave a "detailed message." did so and still nothing. At this point it's principle. although, it's a miracle we have survived this long without that extra $35 in our budget. read more

these guys are great, great service, great customer service, great people, they dont make you feel like you are wasting your time, they really go hard to help out with anything, TIM MICHAELS and JODAN these guys really are THE BEST, i appreciate everything they did for me, they really made it happen, i am glad and happy i walked into father amd sons audi and got to meet these great people, i would definitely let everyone know that this is the place to be, i want to thank TIM MICHAELS , JODAN, and ABRAH for really making this process happen the way it did. You guys are the very BEST, thank you read more

brung my car there for a transmission problem , so why not bring it to the dealer ?they quoted me 600+ dollars to look at it , then called me back telling me I have a 20 THOUSAND DOLLAR BILL if I wanted my transmission replaced . now obviosly you are supposed to check hmm? where did the fluid go that disappeared from my transmission ? I guess the unexpierienced technician couldn't see the "hairline"crack in the filter housing but also went ahead and charged me 300 dollars for transmission fluid coming up to a 900 dollar bill just to drive 5 minutes down the road and having to get it towed back . now they say they can't give me the 300 dollars worth of fluid back that leaked out . ripped me off of 1000 dollars . do not bring your vehicle here read more

I want to tell everyone about the experience I just had with Fathers & Sons Audi - Service Department. I brought my Audi to the dealership for multiple appointments all for the same issue. This last drop off, I was told that they did not have the part in stock, even though I made the appointment 2 weeks ago. I asked to speak with the Audi Service Director. This man proceeded to get in my face and yell at me in front of other customers in the Service Area and customers on the Showroom Floor. He explained to me that their policy is to wait until the vehicle comes in to order the parts, even when they know why the vehicle is there and what the fix will be. He also very loudly complained to me that he did not have enough trained service people to keep on top of all the jobs like the one I needed. Neither are my problem as a customer, both seem to be problems with inadequate management of the Service Department. Steve O'Shea, Audi Service Director at Fathers & Sons Audi in West Springfield Massachusetts, suggested to me that I bring my Audi to Hoffman Audi in West Hartford from now on. Considering Fathers & Sons admitted they have trouble stocking the parts they need and they don't have enough good, trained mechanics, I will be taking Steve O'Shea up on that idea and from now on, I will let every Audi owner I know that Steve says to take your Audi elsewhere for service. Thanks for the tip Steve!!! read more

Terrible and baffling sales experience...like this guy didn't care if I bought the car or not...he was far more interested in what was on his iPad than he was in actually selling me a car.... Hey clown I could have bought two of them while I was there....how does zero sound.. read more

Were do I begin? I have a 2018 Audi which I love. I brought it to Fathers and Sons for repair when the fan kept running way after I shut it off and would then start back up all by itself. I brought it in in good faith and $8500 later, after bringing it in three different times it was finally resolved. After bringing it home the first time there were a couple of different symptoms including the first one that started up all over again. They took it back three different times saying it was fixed. Before each time I brought it back it had multiple extra symptoms. The final time I brought it in it had to be towed in because every possible warning light was flashing and I couldn't drive the car. I know this doesn't make a whole lot of sense. The first time they had it it cost $2500 and the reason I brought it in was never fixed. The second time was no charge and they promised me it was fixed. The third time I had to have it towed in and the end result was a total of $8500. It turned out to be the ECM (Engine control module). I actually had to go over the service department personnel and ask for the general manager in order to get a loaner car and to explain my dissatisfaction. My car was in the shop for a total of at least three weeks. Without a doubt, it has been the most frustrating experience I've ever had with a car. Unfortunately I probably won't buy an Audi again because Fathers and Sons is the only game in town and I absolutely will not deal with them again. The woman that dealt with me in the service department behind the counter and I'm not gonna name names was very pleasant but I wonder who they have working in their repair department that they just could not figure it out. As it turns out the ECM was under warranty but they couldn't honor it because they say there was a leak of coolant fluid which damaged the old one. (Probably happened when they were playing around with it the first two times) Also, there were approximately $900 in charges that were for miscellaneous parts which they said they could not itemize! Ugh! Frustrating to say the least! Zero stars for me! read more

I'm not really sure what some of the other reviewers have experienced in the past, but I bought a new 2017 Q7 last year from this Dealership, have been back for winter tires&wheels and now recently also for my 10k service, and I have recieved stellar services so far and solid and timely responses to my questions. None of the other dealerships I've been to in the past come even close in my view! read more

***BEWARE*** They can put up nice windows and fancy walls but be warned that the service is pitiful. Not only won't they return your voicemails for days (the "lady" working the desk in the service dept), they'll feed off of your vulnerabilities and hold your car hostage after demanding an exorbitant fee just to diagnose a problem. After calling around and being told this is a scam, we attempted to pick up the car and were told there was huge fee due even though NO WORK WAS COMPLETED. They also reneged on another personal agreement made. The Service manager is a cocky, know-it-all and unwilling to budge to help the customer. CHOOSE ANOTHER DEALERSHIP!! You're Welcome. read more

Went here to trade in an Audi A6 for a VW Jetta. Had a great experience overall and our salesperson, Chandler, was terrific. Highly recommend for VW sales. read more

Can't give negative stars! I drop off my recently bought Audi Q7 for a full detail and radio repair and it Just really not a good experience. I was quoted roughly 2 weeks to complete repair, it was at Fathers and sons for more than a month with no phone call update from there staff. When they told me it was ready it actually wasn't, they claimed to need about 3 hours to jump a battery, after my arrival and The service manager who called pertaining to the issue with the radio of my 2009 Q7, personally drove the suv out front with a non working radio. He was Just a either completely distracted or completely nonchalant to ensuring that his current customer would not have to return unnecessarily. Either way it was beneath my expectations... There was no acknowledgement (by taking responsibility and apologizing), I really didn't agree to pay top dollar at the new Audi dealer for terrible service. It just doesn't make any sense. When I did bring it back it was fixed in a very short time, and still no detail. Better service in the parts department and going else to complete the objectives the first time. The older location would at least washed it next door at liberty carwash after every service. Better experience with the staff at the old location 13 years ago. read more

Same experience as the previous reviewer....once someone would greet us. Lots of people standing around, no one bothered to help us...felt like Julia Roberts in Pretty Woman! Once we got someone (the slowest walking man ever), he (slowly) went searching for the key. After about ten minutes, the slow walking man strolled over with the key and brought us (slowly) to the car and then said that it was no longer available, that there was a deposit already on it, even though I had confirmed yesterday AND today that the car was still available! Complete waste of our valuable time! read more

My friend has an 2013 Audi Q7 and he received form west springfield father and son an bonus to change the oil free and he went there and live the car for few hours but after when he drove off the car engine didn't went good and in the evening the check engine light was on. They don't do anything for cars they just broke them more....NOT RECOMMENDED!!!! read more

Accommodated my schedule on short notice; arranged a shuttle; checked on my tires without asked and did not make the pitch that I needed new ones read more

What a great experience...This was the best buying experience I've had in years. This is also the first Audi we've ever owned. My wife and I had many questions about the Q7 making sure it was going to work for our family. Shera Smith (Product Specialist) was thorough answering all questions with no pressure at any time. My wife was very happy as she felt part of the process as she didn't feel from other dealerships from the past. Meaning, Father and Son's associates are professional, attentive, and talked to both of us verse focusing on one of us. When they state that they will beat any competitors price, well I'm here to validate this first hand. Stephen Parent (Sales Director) made the transaction very quick and painless. The finance department was also very thorough and explained everything in detail. Many of my wife's friends like our Audi Q7. We've told them that this is the dealership to buy from and we highly recommend them...I can say that this Dealership is top notch and I'll certainly buy from them again. read more

Looking to purchase and Audi Q5. Submitted inquiry form through Audi USA site. Very quick response. Shawn was our sales rep who was absolutely awesome. A few quick points: 1) Apparently Audi Q5 is a very popular vehicle so they tell you up front that they will only reduce the sticker price by $500. 2) You have to deal with a "manager" who you don't actually see initially. We were trading in a 2008 Volvo XC90 with 32k miles in perfect condition. I came prepared with the black book trade-in estimate which estimated my vehicle at $24k - $26k. I also reviewed current retail value on different volvo lots on a vehicle like mine which are selling for about $32k. The "manager" ( i believe his name was Mark) offered $20K!!!! I told Shawn that I was insulted. He went back to the "manger" at which point we were pulled into his office. He gave a song and dance on why he can only offer 20k. He said that he has to go by auction prices....didn't know that. He pulled up auction prices on his computer and found a similar vehicle selling for 26k and was willing to go up a couple thousand. He also pulled up a KBB estimate of my vehicle without including all the options & placed my car in the fair category...I obviously pointed this out. At this point we were disgusted and left. I will NEVER go there again. It was beyond ridiculous. read more

Actually a Volvo owner and needed a part but the Volvo service department was closed on Saturdays. They sent me to the Audi service department and they were able to find me the part, drive back over to Volvo and get me taken care of! Very pleasant experience! read more

Bought a Q5 from F&S 10K miles ago. Staff were helpful and pleasant. Taking it in for its first service tomorrow and expect more of the same. read more

Great dealership picked up two cars from them over the years a Volvo R V70 AWD, and a Audi Quatro A6 2,7T sports E model. Sales people always friendly.. The repair department is second to none . When I could not wait they got me to work or back to my home while service was being done. read more

this is for service I just heard a tech got fired for swearin at the service writer only to learn that the service writer was swearin at the tech . the tech gets fired service writer keeps her job and the tech with 3 young children and a mortgage with a excellent work history gets the ax . Wrong service writer shoulda got it for starting the whole thing . the whole thing was about payin the tech for a job well done . just dont make sense . Good techs are hard to come by remember that , service writers are a dime a dozen . read more

After I reached out to F&S the following day ...I was lucky enough to find Lori in the IT and Web department, who was kind enough to connect me to Damon. I appreciate Damon for taking the time and reaching out to me directly. You were patient in hearing my experience and concerns with service department. I also appreciate that I was offered a loaner for a couple of hours. read more

Very responsive and professional. Always willing to assist and answer all questions. My most recent interaction was to deal with the Audi TDI warranty work. The service team is friendly and extremely competent. They were able to explain exactly what would be done and performed the work in a timely fashion. read more