We were greeted when we walked in. We had a reservation for our monthly church fellowship. We were super excited and had a great time. The set up was very nice and the kiddos were excited. Holly did an awesome job and she was prompt and very attentive. The food was amazing and everything was great. So we can't wait to come back. The restaurant was clean and the restroom was too. read more

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Wow, this was an experience. I look back on my childhood and I remember how much of a treat it was to get Fazoli's. We received some coupons in the mail and decided- why not give it another try? My wife regrets letting me try. I'll start with the good: the staff are all super friendly, I almost want to hire them for my own business because of their relentless dedication to quality service. I thought the pizza was alright. And... everything else: I know aesthetics don't really exist in Colorado Springs, especially not off Austin Bluffs, and if that's the standard well then this place lives up to it. I thought it was hilarious walking in because of how unkept the building is. It looks like the Fazolis logo on the east side of the building is missing writing on the tomato, only one door has a handle on it, then in the entryway there's a nice dim light which is traditional in Italian restaurants- but this one is caused by some burnt out lightbulbs and one that's flickering. My wife got the sample platter and didn't eat even half of it, she was so upset that the food wasn't edible. To the employees: I wish you well, you are some great people. To the management: well just keep doing what you're doing because you really don't care. read more

Fazoli's - I don't think the model even enjoys the food. - Italian Near Me - Colorado Springs, Colorado

I had the meatball sandwich and it was pretty good. My husband had the spicy ziti and it was quite spicy, but he enjoyed it. The service was great and it was not crowded or loud (we were there on a Sunday late morning). When we are in the area again and just need something quick, we may just stop back in. read more

Better than I expected! I stopped in to the location on Austin Bluffs, and was so pleasantly suprised. I had a hot, bubbling baked pasta with chicken and marinara. Better than Olive Garden- lots of ricotta and chicken. Sooo good on a chilly January day in the Springs! The hot breadsticks were better than Olive Garden, having more flavor. I won't even eat the bread sticks at O. Garden because they have zero flavor. Customer service in a casual lunch place like Fazoli's was great- each person that I interacted with was both friendly and polite. Lots of laughter! I rarely eat Italian food but this was a lovely surprise! My only complaint was that it was so cold in the dining area, that I had to keep my jacket on. Brrrr! The hot food did warm me up a little. read more

This place blows, Trust me. It will be quicker to just go buy the ingredients and then take a nap walk your dog, do a load of laundry, then make your dinner.. food sucks too read more

On March 13th 2026 I placed an order online in advance for a special occasion to be picked up at 5:30pm; to avoid or minimize waiting time. I was at drive through at 5:30pm; and as I approach the drive through there was only 1 vehicle that was given it's order pretty quickly so I was the next in line in less than 1 minute, then the lady attendant opened the little window and asked if I had an order; and i said yes for pick up and gave her my name then i never saw her again. Well I received my order at 5:59pm was giventome by a different gentleman, so at this point I waited 29 minutes and no one came out through the waiting period to check with me or to give me an update on my order for pick up for 5:30pm; so what's the point of ordering online and set a time for pickup? So finally I've made it to my date late; but no big deal about the extra time I've waited, but I'm thinking to my self """""""I love Fazoli's; things can happen right. It's ok!""""""""""""". But then while serving everything looks great; but then something is missing, one of the extras I've order that was charged for on my receipt for order # 42279554098675713 . Now I'm on my date after a long day working after being late cause the extra time waiting for an order that was set for pickup at 5:30pm but was late delivered and now missing 1 item that I was charged for. OK I've decided to contact Fazolis through their Website under the contact us option a few days later and as of today May 4th 2026 no one has contacted me or replied...... read more

What heaven! I love Fazoli's and wish a store was near me in California!!! I brought a friend for his first time and he loved it too. Clean restaurant, friendly and helpful staff. read more

Had never tried this place till now. Pasta was AWFUL. Not even warm and the pasta was bland and the sauce was actively gross. The bread was even mid. No clue how a pasta joint is this bad and still in business read more

So good. Can you please bring back the pizza though. Service was pretty good. Love this place. I sit down inside and get endless bread sticks. Best bread sticks I've had. Better than Olive Garden. read more

Fazoli's - Fettuccine Alfredo Spaghetti with Meat Sauce Breadsticks - Italian Near Me - Colorado Springs, Colorado

Absolutely HORRIFIC Customer Experience I've never encountered such unprofessional and disrespectful service. What began as a simple dining experience quickly escalated into a nightmare of incompetence and customer abuse. - Initial order was incorrect... we were patient in the beginning... things happen. - Manager attempted to "fix" the mistake - DROPPED the replacement meal on the FLOOR - Refused to take responsibility for his errors. You could hear him telling other employees to get out of the kitchen. It was like a Chef Ramsey episode. The manager's response was beyond inappropriate. Instead of apologizing, he: - Blamed ME for the restaurant's backed-up kitchen... almost refused to refund the missing item. - Became aggressive and confrontational - Told me NOT to return to the restaurant... don't worry I won't!!! - Only provided a refund after significant argument. - Other employees were exceptionally courteous and nice, seemed like they were trying to figure how to deal with him. Asked one of them his name before I left and just found his name on the receipt: Todd F. There are only 2 Fazoli's in town and the other one is on the other side of town, so as much as I like you guys better than Olive Garden looks like I'll be heading there for decent service! read more

I went through the drive through on Sunday evening a little after 6:30. I ordered the classic lasagne rolls. I paid for my order at 6:45. Twenty five minutes later I was still waiting at the window with several cars behind me. I asked for a refund and the manager on duty took her time and seemed not to care at all. read more

If the bar of expectation was a 3 foot pole vault, these absolute tools tripped and ate the dirt. Mediocre food, and a non-responsive/rude staff. Really wish the District Management paid closer attention to the quality of people they hired to run their facilities. My Fazolis endeavors are usually always pleasant...... but the experience at this location was flat out abysmal. read more

Fazoli's - A symbolism for the quality of this establishment - Italian Near Me - Colorado Springs, Colorado

I used to come here nearly once a week, over the past few months I've had my order messed up nearly every time, or they don't tell you your out of something until after you pay. They're nice usually but I hate how much money I'm having to waste to have to fix it myself, take things off or add them. My order has never been complicated. 4th time since 2024 started where I've been completely disappointed with my order. read more

I can say that, for what there was, this sauce outperformed the majority of those available in Colorado Springs. I ordered two Baked Spagehetti with Italian Sausage and Extra Sauce. I suppose they either don't enjoy putting sauce on their spaghetti or forgot the EXTRA. I can boil spaghetti and toss with a small quantity of sauce at home. When I order it, I know that for one reason or another, the restaurateurs do not like to use a lot of sauce, so I always ask for the EXTRA. These dinners didn't have much sauce, so I had to fetch a can of sauce. So that is the reason the yummy dinners only got 4 stars, read more

Jamal did a awesome job thank for being so helpful tonight your a great guy keep up the good work

I came here for lunch with my kids. It has def gone downhill since I have been here. The marinara sauce is terrible and they just cover your plate in it. Way too much sauce for the pasta. The bread sticks were hard and overcooked. I would recommend the Alfredo, my girls did like that. I was disappointed that it is an Italian restaurant even if it's not real Italian food, they should have better pasta sauce. We will not be coming back. read more

Fazoli's - a plate of spaghetti and bread - Italian Near Me - Colorado Springs, Colorado

Every time I've come to this restaurant they always greet me with a smile. The staff that we've interacted with has always been helpful and very respectful. The food we order is always hot and delicious. The atmosphere is very calm and relaxing. The music is always on point. read more

Ordered a large chicken Alfredo and they gave me an extra large tray, but there was barely any food in there. Look like a kids meal.... didn't catch a photo but I was very upset. Didn't wanna waste 20 minutes going back cause I suggest you go to the south location instead of this location. read more

11/1/2021 around 4:55pm Breadsticks were not even cooked when they were brought out, that means people that ordered from the drive thru got uncooked breadsticks also. And the pasta was terrible! I have been coming to this location for about a couple of months & haven't had any problems until today. read more

Inexpensive, decent Italian food. Their bread sticks, that come with a meal are great. Not vry Italian but they are so buttery. I think they coat the bottom of the baking pan with butter. This makes the bottom very buttery and crisp. I got a sampler. The lasagna was flavorful and had the correct noodle to sauce ratio. My only problem for me was that the cheese was so salty. I did not care for the fettuccine Alfredo. The garlic was too strong and tasted fishy, but the spaghetti and meat ball was good. Great sauce, and a not too hard meatball. The other winner besides spaghetti was the salad. A huge salad for the price with flavorful dressing. No, this wasn't like an expensive Italian restaurant, but you knew that when you came in. Overall, it had some good dishes. read more

Wow...what a disappointing experience. I'm used to Fazoli's being great, but this location is TERRIBLE. I ordered a chicken bacon ranch salad. It is supposed to have those ingredients, plus cherry tomatos, mozzarella cheese, croutons and pepperoni chips. NONE OF THESE THINGS WERE ON THERE. The "chicken" was clearly chicken patties they cut up, no bacon, no tomoaots, no mozzarella cheese...not even Bacon or RANCH! And that's in the name of the salad! Do not go here... read more

Fazoli's - a salad in a styrofoam container - Italian Near Me - Colorado Springs, Colorado

I pay for a takeout order and they didn't put items in my bag. I go through the restaurant and 3 corporate offices and finally after a huge runaround that took weeks they say they're going to send me a refund, then "coupons," then a refund again, then they never send either one! read more

a good choice if you need a quick meal but don't want the typical burger and fries. food was very fresh and my bowl was a great size for the price. Isaac provided awesome and quick service. read more

Camille is probably one of the rudest workers I've encountered here in Colorado Springs. Her rude and condescending attitude ruined my appetite. She took her lunch across one my BLIND clients who talks to himself sometimes per his condition. She yelled across 2 tables to tell him "I can't talk to you because I'm on my lunch and not working" he was so confused and quite frankly it make others in the dinning area u comfortable to witness. When purchasing our order she was not polite and in fact would cut me off in mid order...I was only ordering 2 items. I've never had issues with this location until dealing with her. COVID or not, this was actually my first unpleasant experience since dine in was reopen EDIT: Since my original review Camille has apologized and has provided excellent service. She had one bad day, and her recent customer service has proved that sometimes first impressions can be misjudged. Good Job Camille read more

Food was hot and fresh but they don't give you enough sauce. Ordered the family meal with an extra large sauce. Got home and went to eat and the cups weren't even filled halfway. Called in to see what was up and the excuse used was "upper management says that's how full to fill them". Knowing that I'll expect to supply my own sauce. read more

We were asked to pull around to the side of the building to wait for our order. We sat there for over 20 minutes as orders placed after ours were brought out to other cars. After receiving the order, it left a lot to be desired. I asked for a side of sauce. It was served in a small container and they apparently ran out of lids. So it was dropped into a larger sauce container. It was messy and ridiculous. I ordered extra breadsticks and it looked like they were smashed into the bag. Some breadsticks were balled up. They seemed underdone and most of them went into the trash. After waiting that long for mediocre food the employee could have at least apologized for the wait. read more

Fazoli's - A pile of terrible breadsticks. The ball at the bottom is a single breadstick that was never given a fair chance. - Italian Near Me - Colorado Springs, Colorado

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The food was very good as usual but the service was amazing. The manager Willis really made me feel welcomed and was very professional. Also great with getting orders out in a timely matter. The other workers were also very courteous and helpful. Will definitely be back read more

I ordered online using doordash pick up service. When we got to the restaurant the manager said the doordash driver picked it up when i ordered for pick up not delivery. They refused to work with me until i called doordash and already left the restaurant, they then decided to "remake" us food. It's a 21 minute drive, he should've thought of that while we were there since it was their mistake why my food is missing. I'm just confused why he didn't think to to make us food while we were still there. Im just mad how Incompetent the manager is. So frustrating read more

Had a dine in experience yesterday. Tim, the manager, is FABULOUS. I have had issues when he isn't managing, but never when he is. I seriously think this man could manage anywhere and excel. I have watched him over the past couple of years and he does great under pressure and is kind to his team, even if frustrated about them making the same mistakes. Sadly comments can be heard with raised voices over fans, but Tim keeps his professional integrity in tact. If I was able to hire him for a company I would. I think the front staff is great as well. Always this location!!! Thanks guys. read more

Huh didn't realize fazolis was still open. Dropped by to eat some bread sticks and then scram. Bread sticks were good a little too salty. They let you take some "for the road" Would recommend adding some fries or wings to the menu to liven it up read more

I can't believe a restaurant can consistently mess up and be so bad and stay in business. It's almost inconceivable. I've ordered 6 different times, over the last few months, a gluten-free entree. the first 3 times I ordered their special gluten-free option. They claim it will come with Rotini gluten-free pasta. The first 2 times I ordered this, I get home and there are noodles, not rotini. So I call up and tell the girl who waited on us and she claims they also have gluten-free noodles and they are in fact gluten-free. So the third time I go, I order the same thing, specifically requesting the gluten-free noodles, rather than the gluten-free rotini. Well, the people behind the counter, look at me like I'm from Jupiter. What are you talking about they say, we don't have gluten-free noodles, but only the gluten-free rotini. So I explain, and all of them including the manager agrees that they don't have gluten-free noodles. So what did I eat the last two times, and I get a casual, well it must not have been gluten-free ?????!!!!!!!!!!! Since I've supposedly been getting the gluten-free rotini, I've had a bad reaction, and it's different every time I get it. It either has NO sauce, which is supposed to be Chicken alfredo and sometimes there's NO chicken. The very last time, just a couple of days ago, I finally got so fed up, because, there were 3 or 4 spoonfuls of pasta in the container, and I specifically ordered the larger or as they claim the regular. This is pitiful beyond belief. I've ordered 6 different times and 3 times each ordered the same item and got 6 different things. Anyone who has a gluten issue or any type of allergy can appreciate this. Overall any consumer, will also. On top of all that, a couple of times they charged me the wrong amount as well. Some lower, some higher, so it balanced. Whew, pretty worthless overall. read more

It has been awhile since I visited this restaurant and I now remember why. The food was absolutely HORRIBLE! I use to frequent this restaurant on a regular but the quality has gone down. I purchased the "baked spaghetti with meatballs" and there was barely any sauce and the breadsticks were hard as rocks. I would not recommend this restaurant!! Complete waste of money! read more

Came in not expecting much. Very pleasantly surprised. Excellent customer service. I felt like I was in a full service restaurant as many times as they checked in on me to make sure I was ok. Spaghetti and meat sauce was very good. Breadsticks are pretty good. Pizza was serviceable and wings were serviceable as well. Nothing mind blowing here but great customer service and decent spaghetti...In this day and age sometimes you can't ask for more. read more

I called in for pick up. The individual was very professional and polite. The order was ready when we arrived. Accurate and Delicious!

I've been here a few times and the food is always good. But when I came in today, literally the best customer service I've ever had. Good enough for me to post my first yelp review read more

the service was amazing, we came in abt 10 minutes before close and they were very nice. made my tummy hurt but so worth it xoxo

This Fazoli's on Austin Bluffs Parkway doesn't even deserve a one-star review due to the fact personally me and my fiance just went to go eat there and the lady bringing the food was so rude we are all nice to her we said please and thank you and she's just talking with an attitude like she didn't care. we had dirty dishes, our chicken alfredo had watery sauce like it was mixed with water like it was just straight up water and white food coloring, they forgot my cheesecake and when my fiance went to go get my cheesecake and the lady was clicking her nails on the counter rolled her eyes and said what kind of Cheesecake did you get. she was the one that took our order. the noodles were undercooked the breadsticks were over salted and oily,and the chicken was very chewy.I don't recommend this place at all. I paid $34 aproxamitly for bad food and rude people I honestly should have taken my money and went to McDonald's!!!! read more

Extremely rude and unprofessional staff working when we went in to pick up our online order

Seriously, why is everybody hating on this place? We were trying to head to my fave Yakitori place, only to learn they had closed early that night. We were supposed to be at a friend's shortly and we needed to eat so we decided to come here. I hadn't been here since high school, but I remember being a fan of their unlimited breadsticks back in the day. My husband can't stop talking about this place. I think it may have been the highlight of his trip to Colorado. If you are trying to compare it to some fancy restaurant, you probably won't be happy. But compared to a fast-food place, this is a way better option. Hell, I'd rather eat here than Olive Garden any day. The employees were seriously the friendliest employees I've encountered in a long time. Super friendly, and they actually seemed to enjoy their job and care about their customers. The food was super cheap, we each got an entree and our bill was under $13 for two people. After we had paid we decided to try their seasonal cheesecake for $1.99. I don't typically like cheesecake but this was awesome! Cheesecake with some cinnamon apples on top drenched in caramel. So amazing, it was better than cheesecakes 5 times that price. So stop hating on this place and enjoy the cheap food and friendly service! read more

Hmm...how to adequately describe Fazoli's? It's honestly pretty similar, in my mind, to Olive Garden. I think Olive Garden sucks. Badly. So how do I give Fazoli's 3 stars? This is where my personal policy of basing my reviews on reasonable expectation comes into play. For what it is, fast food, Fazoli's ain't bad. For Italian food in general...well, I've had much better. So have you. But it does serve as a nice change of pace from burgers and fries. On my last visit, I ordered an ultimate meatball sub (or some such) and spaghetti and meatballs with added stuff (mushrooms and...something). It was adequate. I gotta say though, the remaining half of the sub made for a pretty good breakfast the following day. My wife had the sampler platter thing with added meatballs and an icy drink thing. The kids each had the chicken alfredo. My wife said hers was okay. The kids seemed to like theirs, and they LOVED the breadsticks. All together, it came out to $48. A little pricey for fast food, but not too far beyond expectation. The interior was well lit and inviting...although there was a curious aroma. The young lady working the counter was friendly and knowledgeable. The food came out quickly. There were just two other parties there, including a couple of young fellas with their prom dates. I WOULD say it was probably a short night for those dudes...but who knows with kids these days? Now get the hell off my lawn and go to Fazoli's occasionally. read more