Vehicle purchased so far runs good and I like but be sure of what they advertise it has for options…read moreit truely has. Mine was advertise with blue tooth ready, one of the reason I choose the car and appreared to have it but found out when trying to sink it didn't have and the vehicle doesn't even have the option of being added by the manufacture and would need to purchase off market. Also, DO NOT purchase extended warranty - they charge 2x the cost and you can most likely purchase same or better warranty directly from the car manufacturer even if it is used. Poor trade in vales offered. Better off selling privately.

Os vendedores são bons, porém o pos venda e assistência deixam a desejar. Faltando 20 dias para…read moreacabar a garantia eles não ofereceram assistência para um alfa Romeo comprado a dois meses porque passou algumas milhas do km da garantia. Muito bom pra vender, mais nao espere ter assistencia caso seu carro quebre. Eles nao dão a mínima

Not a great dealership. If you get service on your vehicle good luck finding it after. They have a…read morelot of vehicles and a lot of vehicles in various states of disrepair in their lot and not enough dedicated customer locations. The techs drive out of the bays and make snide comments too and about the customers. Plenty of other places to do business that have a better handle on customer service beyond the person who writes up the order (who was nice).

Excellent service, impeccable work and let me tell you, Susan who works the services front desk may…read morebe the best costumer service individual I have ever run into. I had a negative experience with a different employee and she reached out to me, assured me that service would improve and then she expertly and kindly walked me through my services. She gave me options, coordinated services, and followed up multiple times to ensure that the work was done well and that services had been received satisfactorily. She is A1 and I hope you run I to her when you come into Colonial Ford. She even gave me advice on how to address my allergy issue and it worked! Loved the family feel of this place. HIGHLY RECOMMEND if you are looking for a place to service your car annually or for any Ford issues and you want to feel welcomed and comfortable. This place is wonderful, communicative and customer first.

I wouldn't buy here again, or maybe from any "auto lot". I…read moredon't think they intentionally sell bad cars, they are just flipping them after auction w/o checking them out. Tires on the car were over 10 years old, wish I thought to check the dates on them before final sale.

I bought a car from here a month ago. I was skeptical because of the yelp reviews but I couldn't…read moreresist the four month warranty they were offering. I am glad I did buy the car. The new owners were very courteous, and helpful. They gave me car with full gas tank, passed inspection without any problem and so far it is running great. Also they gave me four months free service contract. It's nice for peace of mind.

I bought a new car from them. I had the car for a few months before the transmission blew. The car…read moredealer gave me such a hard time. I called the finance company and they took the car away.

Avi knew exactly what I was looking for in a vehicle, he is awesome and the next time I'm going to…read morepurchase another vehicle, I will be doing business with them again. Thank you Avi!

Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

I had a very disappointing service experience at Bernardi Toyota after many years of being a loyal…read moreToyota customer. I brought my 2017 Toyota Prius in for service and dropped it off around 10:30 AM. Later, the service advisor called me with recommendations totaling about $1,800, including routine service and additional major work such as brakes. Since this was more than I could spend at the time, I declined the additional work and then called back about 20 minutes later to approve only the regular service. I was told the car would be ready within about an hour and that I would receive a call. Several hours passed with no update. After about five hours, I called the dealership myself and was told the car had been ready for a long time. When I asked why nobody had called me, the service advisor claimed that he had called and sent a text. I did not receive either. Instead of simply acknowledging the communication problem, he became rude, argumentative, and repeatedly interrupted me. When I came to pick up the car, I asked to speak with the Service Director because I did not want to continue dealing with the same advisor. Unfortunately, that interaction was also disappointing. He did not ask what happened, did not invite me to sit down, did not show much concern, and also became argumentative when I said I intended to file a complaint with Toyota. Nobody apologized or made any real effort to understand the issue. I have owned multiple Toyota vehicles over the years and have serviced my Prius at Bernardi for a long time. I do not expect perfection, but I do expect basic courtesy, clear communication, and professionalism. This visit fell far below that standard.

Refuse to sell to anybody outside of Mass…read more I don't know why they advertise their cars on the internet since they will only sell to residents of Mass. I told them to get their cars off the internet then and just list them in their local paper being Massachusetts to such a tiny state .

From the owner: family auto sales and repair ben on bussines for over 24 years and wee do towing repair brakes…read moreexhaust oil change and much more

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!