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    US Post Office

    3.9 (8 reviews)
    Closed 8:00 am - 4:30 pm

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    4 months ago

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    7 years ago

    Very friendly staff, me and my husband had no issues. It took us approximately 20 mins for our passports to be completed.

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    PostalAnnex

    PostalAnnex

    3.2
    (92 reviews)

    We were processing our Marriage Report to my Embassy and it needed multiple notaries, copies which…read morewas very 'tasky'. Jaqueline was 'bomb diggety' very helpful, kind and professional. Our go to for stuff like this.

    I've always had good experiences at this location in the past, but today was a completely different…read morestory. I brought my grandparents in for a simple notarization, which should've been quick and easy. While I was having a normal, casual conversation with my grandmother nothing disruptive or related to the document the notary suddenly stopped what she was doing and told me to stop talking. I told her that she might want to work on her customer service skills, and honestly, that could have been the end of it. But instead, she decided to keep arguing with me, as if she couldn't just let it go. What really stood out was how she repeatedly felt the need to remind me that "everyone always compliments her customer service." I'm not sure why that mattered in the moment, because her attitude during this interaction was the complete opposite of what I'd call good customer service. It didn't stop there. She leaned over the counter toward my grandfather in a way that felt condescending almost like she was questioning whether he was of sound mind to understand what he was signing. That was completely unnecessary and honestly insulting, considering he is perfectly healthy and fully aware of everything he does. At that point, my grandparents were so uncomfortable they refused to stay any longer. We went to UPS immediately after, and not only did they notarize the document quickly and politely, but even they found it surprising that someone would act like that over something so small. There was zero issue at UPS with me having a simple conversation, and they treated my grandparents with the respect they deserve. I've always given this location the benefit of the doubt because of past positive experiences, but this visit was disappointing and unprofessional. If you're in customer service, you have to be able to handle simple interactions without turning them into unnecessary conflicts or making customers feel uncomfortable. Hopefully this location addresses this kind of behavior, because it's not at all what I've come to expect here.

    A. Rivera Live Scan & Ink Fingerprinting

    A. Rivera Live Scan & Ink Fingerprinting

    4.6
    (54 reviews)

    Great place if you're looking for quick and efficient service. The staff was friendly, welcoming,…read moreand helpful throughout my visit. I was seen quickly and had a smooth experience overall. Would definitely recommend!

    EDIT 3: If we went on audio recordings, can you swear under oath you have not told me: "you're…read moreacting like one"? after I said "I understand, I'm not stupid"? Yes you definitely name called me and insulted me. EDIT: Unprofessionalism shows itself from the owner's comment below telling me I left out some details WHILE I mentioned forgetting my ID first. LOL at least read before you comment to stop embarrasing your business. It's not face to face so you can insult people and threaten them with "I will let your organization know". EDIT 2: no amount of forgetting my ID warrants you to call a customer stupid fyi. I never went outside of etiquette rules and name called you but you did. and threathened me with telling my organization - GO AHEAD. do your best. you are already not professional I don't expect less from this business. Original review below: I normally do not leave Yelp reviews, but this experience was disrespectful enough that people deserve to know before coming here. I went to this fingerprinting location multiple times while balancing work, school in the morning, and another shift later in the day. I was exhausted and simply trying to complete a required process correctly without wasting more time or trips. The first time I was missing my ID. The second time I had my ID but did not realize I needed the fingerprint form physically with me. That part was my mistake, and I fully accepted it. The problem was not the paperwork -- it was the way I was treated when I tried asking clarification questions. The slim lady dressed in black kept interrupting me while I was trying to ask what exactly was needed on the form so I could come back fully prepared. Instead of answering professionally, she kept repeating the same thing over and over in a very dismissive tone. I was frustrated, yes, but throughout the entire interaction I stayed within respectful etiquette. I never yelled, insulted anyone, or called anyone names. At one point I said, "I understand, I'm not stupid," because I was trying to explain that I understood what she was saying and was only asking for clarification. Her response to me was: "But you're acting like one." Completely unacceptable. No employee should ever speak to a customer that way, especially someone who is calmly trying to complete required fingerprinting after a long day. If this is how they treat people over simple questions, I cannot recommend this place to anyone.

    US Post Office - postoffices - Updated August 2026

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