I am surprised I haven't done a review on this particular FedEx and I live literally 7 minutes away (driving distance). This is a fully equipped store that handles everything from A to Z. They do a heck of a great job! Been there few times, and their service along with all the items/products never fails. IMPECCABLE! They do Printing, Scanning, Packaging, Shipping, Copying, and a lot more.. Walked in yesterday at 4:30pm and got a genuine, nice greeting with a soft spoken voice who's name is Jane. Right away I asked her if I could use the restroom and she ran to get the key to let me in. Isn't that something? Other people will NOT let you use their restroom. Regardless whether you buy something or not. I needed to laminate a poster that I had, send a big package, buy 8X10 pack of paper, and needed to make a banner of this logo that I liked at a restaurant. Jane and Bertha were just AMAZING in every way. So kind and helpful. I also bought a small bottle of water. They literally have everything, and even a station for people who would like to work on computers, or just simply do some personal work, read, or whatever they are in for. A lot of items on clearance. Parking is shared with a lot of businesses and the restroom along with the store was SPOTLESS CLEAN! I have used their restroom in the past. Always clean. Every item has its own value and price. You can never go wrong with this particular FedEx! Thank you all very much! read more

See all

This used to be my go-to FedEx location because it's close to home. I've always had great experiences with a deaf gentleman who works there. He is incredibly kind and always does his best to help. Unfortunately, my experience on July 3rd was completely different. As soon as I walked in, I explained that I needed help printing a certificate. The employee, a white male without a name tag, immediately pointed me toward the self-service machines and said, "Self print is that way." I explained that I needed to print a certificate and did not know how to use the machines. I simply asked if he could help me feed the paper. He immediately seemed annoyed and said, "If I have to do it, I have to charge you." Of course I understood that there would be a charge. I came to a business expecting to pay for a service. His tone was completely unnecessary. I also knew they were closing in about 10 minutes, so I understood that they were trying to finish up for the day. However, there were still customers inside, and I only needed to print one certificate. While I was waiting for my retrieval code, he told me that if I did not receive it within two minutes, I would have to come back Monday because they were closed for July 4th. I understood the time constraint, but again, the way he spoke to me was unnecessarily aggressive. When he printed the certificate, it came out much larger than it should have. I explained that I had printed the exact same certificate at another FedEx location and it came out correctly. He told me that adjusting the size would require an additional charge, which I paid without any issue. The next copy then printed in black and white. When I pointed this out, he blamed me and said he had not changed anything. I explained that on the original certificate, which had printed correctly at the other FedEx location, I had only changed a word or two because of a typo. I did not alter the format, sizing, or anything else about the certificate. Despite explaining this, he continued to act as though the printing issues were my fault. After another attempt, the certificate finally printed correctly. I understand that employees can be ready to close, especially before a holiday, and I am not expecting special treatment. However, there is still a professional and respectful way to communicate with customers. I was never rude to him, yet from the moment I walked in, I was treated like an inconvenience for simply asking for assistance with a service I was willing to pay for. I have had good experiences at this location in the past, but this interaction was enough to make me take my business elsewhere. I recommend the FedEx locations in Burbank or Toluca Lake instead. Hopefully management addresses the customer service at this location because the attitude I and many others have experienced was completely unnecessary. Upon reading more reviews I am pretty confident it was the same rude employee at the front desk. read more

I was a bit hesitant visiting this location because of the poor reviews, but i was in a time crunch. I arrived a few minutes before closing and they were nice enough to still let me in. I just had to print and ship a package and they were very helpful and efficient. I can see why to some people these workers may come off as rude but in my experience they weren't being actively rude- even when i saw them dealing with a difficult customer. Theyre just a bit monotoned. read more

I was unfortunately had to use fedex to return an item from temu. Their system is terrible. It took 20mins to return something when theres only 3 people ahead of me. When i use ups to return stuff from temu it took less than 5mins of theres line otherwise i waln in and out . Ups would scan the qr code and im in and out. At fed ex, i would have to email the label to their email, wait 1-5mins(it was 5) for them to send you a code, to which yoi would give it to the worker at the counter. He then would have to go to a computer in the back and print it out from there. If you have to return stuff from temu, always pick ups options, and like me. If your only choice was fed ex you may as well keep the items. read more

I had a very unpleasant experience with an employee named Kevin at FedEx. He was rude, unfriendly, and not helpful at all. I understand that employees can have busy or stressful days, but the way I was treated was unnecessary and unprofessional. I expected better customer service and basic courtesy. I hope management addresses this because customers should not be made to feel this way when asking for assistance.However i actually went back to get his name so i can put it out there & the 2nd shift employees are so much nicer you can actually feel the good vibe when you go during 2nd shift read more

Shipping? F- Deliveries? F- Not only is it always later than estimated time, I have multiple videos of employees throwing/hard dropping fragile packages. Printing? F- mostly rude, unhelpful workers. Please do not ship FedEx read more

ALISTIAR IS AMAZING! He had a long line but handled it so well! Superb packaging, and ideas. He Made my experience great! thank you.

There is a reason this location has such poor reviews. I popped in today to ship a package and after waiting on the older Caucasian gentlemen with white hair and beard to finish telling his very inappropriate story to his co-worker he finally asked what I needed. My patience was expired at that point so I simply handed him my phone with my FedEx QR code at which point he very rudely said "what am I supposed to do with that?" Considering it's a FedEx code and he works at a FedEx I naturally expected him to use it to ship my product. This goofball should be in the back licking envelopes and not facing customers. 1/10 Will not go here again read more

I had a really disappointing experience here. The employee who helped me seemed visibly angry before I even approached the counter. Throughout the interaction, he was unkind, dismissive, and clearly annoyed by basic questions. I remained polite and friendly, but it didn't seem to make a difference. At one point I even asked if everything was okay because of how tense the interaction felt, and he insisted he wasn't in a bad mood, despite his behavior saying otherwise. Unfortunately, this was some of the worst customer service I've experienced. I wouldn't recommend this location. And after reading the other reviews, it seems like everyone is talking about the same employee. Management should really take control. read more

For work we ship out and return equipment. Fedex is contracted through the company. The process to create labels for shipment or RMAs is very easy and helps others that need to ship out packages even easier. No printer? No problem! No packaging box or supplies? No problem! I've been coming to this location and it does seem understaffed as with a couple of people in line can feel like the service is taking a long time. There are some days that you get lucky and a representative is available immediately. My most recent visit was short and quick! I was assisted by Jose as he greeted me as I stepped into the establishment. He quickly helped me with a couple of things that I needed and I was out the door within 10mins. Parking: medium sized private lot (can get crazy) VERDICT: Rinse and repeat read more

Huge thank you to Stuart! He is the most patient employee there. Extremely helpful, very quick and above all very kind to everyone who walked in. I had way too many packages for a Friday and he patiently took care of everything. This man dealt with all of my 30+ packages while acknowledging every customer walking in - never once getting frustrated in the hour plus this project took. I wish all experiences at fedex were like today's. Thanks again Stuart! read more

I got there just in time before a long line was formed. The employee was very efficient in helping me send my package. I trust FedEx. Their price to ship was on par with other companies as far as value is concerned. My packages shipped will get to its destination days before Christmas. I'm pleased. read more

Very very easy going guy. I didn't have to copy my own paper. Awesome! I had to leave a review because of the friendly gesture service. Quality service!! Definitely best value service!!!! read more

I paid 150$ for a medium sized envelope from US to UK not even weighing 0.4lb and it's already been a week past promised delivery date. FedEx is USELESS read more

I think the staff at this FedEx location make it a point to make your visit here as miserable as possible. Not much in this world really gets me down, other than more than one Prius in front of me in traffic, or perhaps a man bun on a gangly hipster at a bar in Silverlake, but going into this hell hole of a store actually takes a piece of my soul away on each visit. It's a bit like listening to Donald Trump speak, each word out of his cake hole kills one of my brain cells, two, if he mentions Biden, which is often... I may just be a vegetable at the end of this administration. Is it normal for cerebral liquid to be on your pillow in the morning? Anyway, back to FedEx. I walked in there today, quite cheery - it's Friday after all and it's Sushi night, which I always look forward to, but I was immediately greeted by a manic screeching woman (Let's call her Rhonda) yelling at a young guy (Let's call him Arjun) who was unsure of which plastic envelope a piece of paper should be deposited. Rhonda was very insistent that it should go in the clear envelope on the top shelf in the office but Arjun did not agree... He was sure it should go in the brown envelope on the shelf below... I stood there while this argument continued and migrated to the counter where it continued for a further three minutes before I asked if I could please just leave my package and get a receipt and perhaps they could continue their discussion after I had left. This prompted a flurry of movement while Rhonda picked up some excess packing shrimps from the floor and Arjun logged into a computer to scan my package, however, there was a problem. I had reused a FedEx Express box and put a Ground Label on it! This prompted the world to come crashing down on Arjun. I had apparently committed a heinous shipping crime! I was even warned that I should expect a visit from the shipping Police at their earliest convenience! I asked him why I couldn't simply reuse the box? It did say reuse and recycle on it... but apparently this isn't policy, I couldn't even put brown tape on it because he'd know that I was attempting to cover up my crime, so, I'd have to throw away the box, get a new one and repack it. Now, I do like to recycle where possible and minimise my impact on the planet and I mentioned to Arjun that his stance might be a little ridiculous. 'Policy is policy' he said and that was that. I suspect imagination isn't one of Arjun's strengths. I wonder if he's hoping to go into entertainment... I'm not sure how far he'd get, but If Curb Your Enthusiasm ever comes back for a surprise season, he'd be perfect Larry David fodder! Oh, and you know what I did with the package? I took it to the other FedEx office at Van Nuys, who were lovely, scanned the package, gave me a receipt and wished me a wonderful weekend. read more

Yancy was the best! We came in totally unprepared for a large order and she helped so much and was so friendly the entire time!

Every time I go here I'm sorry I do, but it is the most convenient on my way to work. This morning there were two workers and two people they were helping that were taking forever and I was running late to work. I asked if I could just drop off my package which still needed to be taped and he said no. After about 15 minutes, I said can I please use your tape so I can seal my package and leave it and he said they are not allowed to let customers use their tape. I looked up FedEx policies and there was no such policy. He was just being a jerk. That's pretty typical at this location. read more

Location is convenient but pray you do not get waited on by Alistair (aka Al). He is very rude and condescending towards customers and makes for a very unpleasant FedEx experience. The holidays can be a stressful time and pressure packed but an employee like him and his attitude should not be working the counter and engaging with customers. read more

Terrible customer service. Rude, they don't seem to care at all. Not helpful, dismissive. Wasted 30 minutes of my time without getting any help in there. read more

I went to ship two envelopes with my FedEx account number. One went through the second, for whatever reason, did not. Perhaps due to a system glitch. I don't know why because the gentleman (who was surly from the jump) had no idea why and basically told me to pound pavement. I asked if it was my account or the system and he looked at me like I was the problem and said he gave me all the information he had and I should either pay in cash or get out of line. He offered no solutions and honestly was just rude for the sake of being rude. I get that people have bad days but he griped about the customer before me when I arrived, so I don't have anything great to say about my experience. Skip this place. Go anywhere else. read more

This place is literally above & beyond terrible. I left them a bad review long ago for their below dirt service. and today after months or years I shipped another pre labeled package with then to go out for next day service. dropped it off around 1 pm today. The package shows it didn't make the 5:00 pm cut off point, even though they had it. So it will be shipping out tomorrow instead. And charging me full price. Do not go here. I've lived in studio city for 20 years. This location is non stop errors. Go elsewhere! read more

Very nice employees but they are always short staffed. I have to wait so long anytime I go by here . Why don't they hire more people ?!? There is almost always a line of people waiting to be helped. If you are shipping something I recommend going to UPS down the street. They always have multiple people available to help you and keep things moving fast read more

Came in with the purpose of printing a PDF document with FedEx print and Go service. After sending the email and not receiving a retrieval code I requested help and both employees responded in a rude and unprofessional manner. Customer service at this location is next to nonexistent. read more

Don't come here. It's wildly slow, understaffed and the staff there isn't helpful or considerate. They move slower than a snail and that's not an exaggeration. Insanely horrible service. Go to UPS instead. read more

Kevin was extremely helpful today. I emailed him a file that I needed special treatment and he did an exemplary job which far exceeded my expectations. Are utilize this branch often and will continue to do so thanks to Kevin read more

Customer service is horrific. Answering questions about the way things are printed is their one job but apparently they can't be bothered with even that. read more

This place is terrible. Waiting in line scanning a package that needs to go out on rush. They aren't supportive or helpful at all! Very bad service!! That's why I never use FED EX and/or this location! Fed Ex is the most expensive shipping wise! I paid $68.00 for next day and printed the label from home. They scanned it at 5:01 and counted it as today. They could have handed to the guy picking up for the 5:00 pm cut off for next day. Now it's taking 2 days basically! USPS and UPS are a much better service for 12.00 for 2 day service. I even called later in the evening and the guy promised it was picked up. I will make sure you never use you again for my small business needs. read more

Way understaffed. Waited ~30min to get something spiral bound. Really wish they would staff another employee and hire people with better attitudes. read more

Literally I never really believe low ratings on here, especially with places like this. However, with this location, they are all unfortunately true and valid, and perhaps even worse in person. I arrived in the last 40 minutes and after I printed everything I had and lugged in all my stuff, when the counter person announced 10 minutes before closing I walked to the front and waited in line and I felt bad for the guy because it was only one person at the register with 5 people in line. So I waited the whole time in line and it wasn't till closing time that the second guy came out to help. However even after that, Indian worker told me I was too late and couldn't be helped and I said why didn't you say that while I was in line? To which he said I did when I said you had 10 minutes before closing and I said yeah that's why I got in line. Still he kicked me out and basically only helped the white women so if I wanted to even go further and make it race thing I could. Honestly that place is dirty, poorly staffed and rude. Had you told me I couldn't before I got to the window I would have understood, but to let me wait the whole time. Now that's just rude. read more

Always friendly and efficient Use this as my go too Fed Ex for last 5 or so years. I have packaged sent here to pick up and also I ship out of this location read more

This review is specifically for a wonderful employee named Marcos. My husband and I came into this location after a bad experience at the FedEx down the road to get 3 posters printed in color. Marcos was helpful, very professional, answered all of our questions, and was a real pro when it came to resizing my images on photoshop. He called to let us know when the posters were ready well within the estimated time frame he provided and pricing was very fair. Super pleased with the finished product and will definitely be returning here because of this great experience for any other projects I may have in the future. Thank you Marcos! Five stars!!!! read more

The worst location. I hate coming here and have never had a good experience here. They take forever. I waited over 30 minutes last time I came in and there were two people in line. Fed Ex skipped my delivery of my dogs heart medication that needs to be refrigerated . It would have gone bad without refrigeration overnight but luckily I was able to get there before they closed the day delivery was missed. This was a huge inconvenience but of course the location has "nothing to do with the drivers", and was unable to assist me.The gentleman that helped me was slower than Father Time. He also lacked any customer service. And let's not forget the manager. So unhelpful. No secret why this location has two stars. read more

The absolute worst. They hire incompetent and slow people who take forever and ever to process your shipment request. If you want to wait in line for 40 mins, by all means, check this location out! read more

I don't even know how it's possible to be this incompetent. I literally was dropping something off, already had it packed and labeled and just needed a receipt. I was there for 50 minutes and they couldn't give me a receipt. I felt like I was in a Truman show style SNL skit. read more

Store manager Angela gives the highest quality service, and her leadership shows through the Team members whom she manages! Team member Marcos took care of my shipment needs at the end of a long day with a great attitude and excellent service. Angela helped me fix shipments that I'd requested with wrong addresses with a smile, efficiency and extra added good juju. LOVE this store. read more

I ordered a picture on photo poster and Jose was very patient and took his time with helping me modify and customize the order to my liking. It took quite a long time but he kept a cheerful attitude the whole time! Fantastic customer service. Will be back again for sure. Thanks again Jose! read more

No matter how stressful my day have been. And no matter what task is due and on the radar. The minute I'm here I know I'm in safe hands and I won't be leaving disappointed. Alvin Williams and his team here always make sure no stone is unturned and always giving you solutions and options to choose from. Whether it's a presentation or a poster or a shipment. The ladies and gentlemen at this branch always make sure your helped and attended to. Most of time they'll multitasking on all fronts to make sure you're taken good care of. The place is super neat and clean. They follow COVID safety procedures and laws here. Making sure everything is in order. This evening they were all wearing double masks for extra protection. Always feel welcome and always can trust and relax on Alvin and his team to deliver. Thank you and Happy New Year. read more

See all

Friendly and speedy. Phoenix and Cedrica were lovely and helpful. These ladies deserve a raise!

PSA SAFETY WARNING TO ALL WOMEN!! I almost got trafficked at this location. I went in late one night to print something out. It was around midnight and I was working with the only employee in the store to get something printed. We were the only two people there until suddenly two men came in and an ominous feeling filled the air. He approached me and asked if I was "a working girl." I said no and he proceeded to pull out cash and forcefully asked again. I continued to decline. I immediately knew I had to get out of there. I walked over to the counter to collect my printed materials. At that monument I noticed the other man guarding the front door. I looked to the worker for reassurance and he disappeared to the back. The man that was offering me money hid behind some racks and started gesturing to the man standing by the door. I called my friend down the street and started giving him the address so he could come get me from the store. Then two additional men holding huge computers came barging in and started arguing with the other two men that were already in the store. The computers had wires coming out of them as if they just stole them or something. As all the men were, I decided to make a run for it. I made it past the man guarding the door because he was distracted. He bolted after me yelling at me to "get the $&@! back here." I sprinted off into the distance as fast as I could. I ran all the way home and got my car the next day. The employee never reappeared during the whole incident. I'm not sure if he was scared or maybe even had a part in everything going on. He might have been calling the police, I just don't know. I didn't realize how serious the situation was until later and I really should have called the police. Lesson learned there. I don't blame the store for this necessarily but this is more a warning to women to not go into this store alone at night! read more

Half of their printers were broken so I had to come back towards the end of the day when it wasn't as busy and to print you have to use a credit card and they put a hold on the credit card. Not a big deal happens all the time except it's been almost a week and that money is still Holding while everything I did pay was charged, so right now my account has essentially been charged twice and I still have money on hold by FedEx almost a week later. On top of that, printing there was double the cost what it was at a smaller place nearby, so just don't bother with this place. read more