Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

Charlotte rocks! The customer service couldn't have been better. She guided me through my…read moretransaction and made sure I had everything I needed!

Staff is always ready to help and knock out whatever a customer needs. I have gone in there needing…read moremultiple documents printed and notarized and they make sure I leave better than when I arrived.

Showed up on Saturday, July 17th at 9:20 AM and they were not open, despite their hours clearly…read morestating they open at 9:00 AM. This is the second time this has happened to me recently. Showed up on a Sunday well after the time they are supposed to open and they were closed. I wish they would put a sign on the door as to what their status is so that customers know if they should attempt to come back. The previous owner was so great and kind, the new owner is missing the mark.

This place puts to much of a premium on shipping. First I walked in and bought 4 boxes and…read moreshipping tape. I asked about cost and they were $15 more than UPS store. I even showed him the receipt for UPS. His comment we cant do nothing about shipping cost. Yes you can, you price match to keep a customer . Then they don't give AAA discounts and/or military discounts as well. Needless to say, they got my business once. Well wont happen again, will drive to UPS even through AIM is 2 blocks from me. Also the proprietor attitude stinks. No Thank You, No appreciate your business, No Thanks for your service. I would not go back here to send a .73 cent envelope. They'd probably charger $73.00

This Center provides convenient service. The workers are helpful and pleasant. AIM MAIL Rocklin…read moreprovides so many services which saves on gas and time. Customers don't have to drive across down to the post office or the UPS store, etc. Thank you for your great service and convenience.

The crew at Pak Mail El Dorado Hills were easy to work with and did an outstanding job wrapping and…read moreshipping two valuable art pieces to both coasts of the country. Their communication was beyond belief and much appreciated during the shipping and packing process. Highly recommend.

Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

fast, friendly -- no one was in there as it was early but they had 3 people working to keep things…read moremoving -- apprecitate the customer service!!! i had a quick drop off

I have been to this store on a few occasions and been disappointed with the service and the…read morecharges. This last week I went in to purchase one single stamp to mail a letter. The price for one single stamp is $.078. I was charged $1.25 which is a $.047 or 60% markup. When I said something about the price the two males behind the counter started laughing and speaking in a language that was not English and so I did not understand what was being said. That is offensive! No thank you. I have a printer it's cheaper to use pirate ship to purchase postage and ship packages. I'll drop them off to the UPS store though, they can manage that part, hopefully laughing the whole way. :)

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

Outstanding service, beautiful print quality, and an incredibly fast turnaround. The UPS Store 4059…read morewent above and beyond to support our nonprofit event printing needs, and everything was done perfectly. We are so grateful for their professionalism, generosity, and community support!

Outstanding service. So fast and efficient the fact that I could trust them every single time I…read moreship a package just proves their reliability

Great customer service! I had a Tiktok item to return and…read morethe barcode wasn't working, but the associate was so patient and helped me figure it out without making me feel rushed or unprepared when customers were waiting to be helped. Wish I got their name because I had to leave quickly for work, but I would prefer to return to this store anytime because of her!

0 stars for this place. They have literally lost 2 packages of mine and done nothing but gaslight…read moreand direct me to actual UPS. Spent months going through claim process and so much time wasted. I'm out over a thousand dollars in merchandise. At this point with it happening twice im convinced these guys are stealing packages. There was no ownership or help with processing claim even though they are authorized UPS site.

I don't usually use Fedex because I find them to be the most expensive delivery service around but…read morethey are probably more accurate. Anyway, I have found myself coming to this location to drop off some online sales that the buyer chose twice in the same week. The store is located in the corner of the Target shopping center kind of by itself. This was formerly Kinkos way back when but come to find out that Fedex bought them so they still offer printing services that Kinkos once did. They also have a small selection of your basic office supplies at the highest price possible so you are paying for convenience. Both times I went in, all of the employees were professional, purposeful and helpful. No one was standing around doing nothing or socializing with one another. When I walked in, I was greeted and helped along with friendly chatter but not intrusive, bothersome or even patronizing. It was genuine. It Seems small but so rare these days. I left feeling good about my quick visit and will return soon I am sure! BTW, I have visited two other FedEx locations and did not get the same service so I must credit the management here.

Sent a 2-page print order (like.....literally 54 cents worth of printing) at 2:15pm through the…read morewebsite. The projected pickup time was 7pm, but I know it never actually takes that long for them to print the orders....especially when it's only 2 pages. I still hadn't gotten a confirmation email by 6pm, so I decided to just get in my car to go pick it up. Once I got there, I was informed that the website system had been either losing or grossly delaying the print order submissions all day, and my 54-cent order hadn't been received. Luckily, there were 2 very helpful employees that said, "Just email it to us and we'll print it." It took me some hassle to figure out how to do all that from my phone (I feel so Boomer trying to do ANYTHING on my phone), but luckily, I figured out how to send them what I needed and as promised, they printed it out for me and sent me on my way. The delay from the website is a huge pain in the a**, but I'm thankful for caring employees who helped me and got my order printed. Thank you!!