No issues but we looked first online which helped us have a game plan. Definitely recommend to all…read moreto at least check this spot out for discounted appliances. I would confirm they work before leaving since they are open box if they allow. Also we purchased insurance. Since you are already getting the item at a discount why not just spend a little on insurance to cover your basis (that is my opinion). We found the item online but went to the store to see it in person. We decided we liked it and proceeded to purchase it online as it was cheaper that the sign in store. The delivery date they adjusted for us which I also appreciated. The staff was friendly and helpful to us. I had no issues.

I read some negative reviews concerning product returns but I went to return a tv and the staff was…read moregreat. The young lady who helped me was friendly and went above and beyond to process my refund. Everyone I interacted with was friendly and helpful.

A huge thanks to Jim and the amazing service helping us get our refrigerator switched out. We ran…read moreinto some issues with our old refrigerator and he went above and beyond to get us up and running in record time!

Tami was easy to work with to help us replace our dishwasher in a hurry. She even got our delivery…read moremoved up. Pricing was fair considering this is a tough market and the installers were great and careful not to do damage.

Hands down - has been the worst experience and I will NEVER do business with Queen City again…read more As a business owner myself, my husband and I chose to forgo the big box stores to purchase all new appliances and try to support a local CLT retailer. We planned to FULLY renovate our kitchen at the end of October, so consciously placed our appliance order with Queen City in July for all major appliances (fridge, cooktop, microwave, double ovens, and more). In October (the week our demo started) the store informed us that the warehouse in CLT dropped our cooktop and it would need to be re-ordered. There was never an apology or remorse for their own mistake. We are SIX WEEKS PAST that phone call and no appliance has ever been delivered. I have been extremely patient, but every week when I call for an update to this DAY there has never been an apology, or accountability for THEIR mistake. I have to chase someone down every week for any sort of information that they "might be able to find" in the system. My entire renovation is paused 'midway' ... they act as if this happens all the time and WE ARE BOTHERING THEM following up on the order we placed in July. Just abysmal customer service. Again, as a business owner myself I am completely disappointed with our experience and would NOT recommend them to anyone.

Was referred to this business by another business. Was referred to speak with Robbie and he treated…read moreme very well! Helped me pick out a new washer/dryer and refrigerator for my new home. Told Robbie exactly what I was looking for and price point. Also gave him dimensions for the areas of the appliances. They had exactly what I needed in stock and was able to deliver the following business day. Visited the store on a Friday and appliances were delivered on Monday. I have the privilege of Charlie and Devin delivering and installing my appliances. They were very careful and precise on bringing in the appliances to the home. They installed the appliances and showed me how they worked. They also cleaned up after themselves, which was a bonus. Even offer to haul away my old washer/dryer for me even though it was not on the paperwork. I would refer Queen City Home Store if you are looking for appliances. They also have furniture that I will be looking at next my next time in the store. If you visit for appliances as for Robbie and if possible ask for Charlie and Devin to deliver your items!

It's a good Home Depot, easy to shop, well organized, and staffed by friendly people. Parking lot…read moreis kept pretty free and cleared up cards and other stuff, it's in a good area too with lots of different shopping options and dining options.

This has got to be the "Friendliest" Home Depot we have every been to in the History of all Home…read moreDepots; - Special Shout out to "Ed" - who stepped up - Full of Energy and made us 2 Perfect Keys for a great price. Team Members are out and about - they are filled with energy and ready to guide you through the tremendous selection of items that are available. Again - I am very empressed with everyone's willingness to help us. We will be returning back to this Home Depot - Excellent service. Shout out and thanks to the Friendly African-American Woman working the Front with the Green NY Yankees Hate; - Thank you for being so kind and gracious.

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]

Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

Customer service is HORRIBLE! Definitely would NOT recommend this location. No one had…read moreknowledgeable sense! I had to reach out to the corporate office. Don't use this location in Pineville! Save your energy and time

Always such a pleasure working with the friendly staff they are always helpful! Moving is…read morestressful enough and they make it easy to put everything you need together again! Still enjoying all products I have purchased from them and still shopping!

Great parts but when I returned a core early in the morning I should expect to get my core refund…read moreback instantly or at the most in a hour. The place is close and I still haven't received it yet back to my card. I was told that the merchant still has a hold but they took my money (wow). Never again

The heating element on our dryer went out Thursday morning. My husband gave these guys a call to…read moresee if they had the part. They did have the part and were very nice and reasonably priced. They are on Freedom Dr about 1/2 mile from I85 or downtown.

Update on our Whirlpool Stove. On July 28th we received a call from Cassie Salyer the district…read moremanager for Ferguson. Our review was brought to her attention and she stepped up when no-one else was willing to do so. She offered to replace our stove but unfortunately they could not install for a couple of weeks. Fortunately our son is an electrical engineer so she arranged for the new stove to be delivered to us on 7/30. Our current model was out of stock so we were offered an upgrade. The delivery person on 7/30 was very nice and her van was a low rider so Doug and I were able to help her set it in our garage. The stove was installed that evening and the broken stove was picked up on 8/10 by two Ferguson associates who could not have been any nicer. Thank you Cassie for coming to the rescue and it is awesome to be able to cook for my family. We appreciate you so much when Whirlpool would not! I will definitely buy from Ferguson in the future but it will not be Whirlpool!

I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.