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    Ferguson Plumbing Supply

    5.0 (7 reviews)
    Closed Closed
    Updated 1 week ago

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    6 months ago

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    Molly M.

    Thanks for sharing your great experience, Jen!

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    9 months ago

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    RC Willey

    RC Willey

    2.8(1.1k reviews)
    4.3 mi
    $$

    I had a phenomenal experience from start to finish in purchasing my bedroom set! The Salesperson…read morewas filled with knowledge and not pushy!! (very important to me.) My delivery gentlemen were perfection! Kind, friendly and helpful with my questions. This has honestly been the best experience I have ever had in purchasing/delivery of my furniture! Thank you ALL! Sheri Alves

    My wife and I bought a refrigerator, washing machine and dryer from this location. Couple days…read moreafter our appliances were delivered our refrigerator started making a loud knocking noise periodically throughout the day. I immediately called up RC Willeys customer service to get it fixed or replaced. The lady who I spoke to was going to just have a new one delivered to swap it them out. That was until their technician got involved. I was then told the soonest he could make it out was a week from when I called in. It was an agonizing week listening to it knocking every 1-2 hours. When their technician guys came out they easily fixed the problem and explained sometimes when the guys in the warehouse load them that their dollyies for loading them bend this metal tab pushing it into the back fan of the refrigerator. Simple as that. Here's where it went wrong, upon pushing our refrigerator back into its place the compression fitting for the water popped off the back and started spraying water all over the place. One of the guys was very considerate and tried to help as much as he could but it was the the other technician who threw his hands up saying we needed to contact a plumber and that it wasn't their fault. Wtf?! Funny how it worked fine before you moved it. Upon closer inspection I now know what they did. Rather than disconnecting the water to service the back of the fridge, they kept it hooked up and by doing so pulled the water line so tight it stripped the compression fitting. They basically turned the water off to our entire house and left us in this condition. Would I buy something from them again... hell no! Just for the unprofessionalism displayed by the technician they employ.

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    RC Willey
    RC Willey
    RC Willey - Couch headrest where material is falling apart

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    Couch headrest where material is falling apart

    Nelthorpe & Son - BEFORE -the  microwave that we replaced

    Nelthorpe & Son

    3.5(36 reviews)
    1.7 mi
    $$

    After more than 20 years of faithful service, our built-in Monogram microwave oven reached its end…read moreof life, so I went to Nelthorpe on a Saturday morning, to get some help replacing it. I brought photos and model information, so that we could do a replacement without major kitchen cabinet modifications. Our salesman was Greg .. and he definitely did not try to hard sell us the more upscale Monogram units, although I did decide that this would be a good choice for us. We then scheduled a visit by their in-house installer, Shane. Shane did detailed measurements, and was able to confirm what would work for our kitchen. We placed our order, and his labor rate for the needed modifications was very fair. When the microwave reached the store, we set up our installation appointment, and the entire experience was perfect. Shane did a great job making the needed cuts, resulting in a perfect fit. The new unit looks great in our kitchen, and like our other monogram appliances, it is a great product.

    My experience was not as wonderful as many have stated. I am hoping it was just a one time thing. I…read moream not going to go into story time with details, but my first impression of my sales guy was very less than. Received my so called new dryer, but it arrived broken, a few days later they did come out and fix it. Not 3 weeks later the dryer stopped heating and started to make a screaming sound. I contacted Nelthrope and they stated I have to go through warranty which can take 2-3 days. I was out of a dryer for 3-4 days already and it was during the rainy days, so hang drying was not an option. I received a call from the warranty service repair business, and the earliest they could get me an appointment was in 2 weeks! I called Nelthrope and they told that they can't do anything about the scheduling time. I requested to return the dryer, and was told I needed to contact the manufacturing brand of the dryer if I wanted to return the dryer. All I wanted was either a replacement dryer or come get the broken dryer and refund me back. Simple. I don't have time to be out of a dryer for 2 weeks and I am elder, so going someplace to dry my clothes is not an option. It was a yelling fight on the phone and finally the person agreed to come get the dryer the next day and give a full refund. I did get a couple of calls the very next day and the person was very apologetic for the service and the phone conversation prior. My problem here is this, I truly felt like I was completely taken advantage of and lied to regarding the "new dryer". Things were said during the sale that did not add up after the sale, then to have the dryer stop working less than a month was a big red flag. The original sales person whom I called in the beginning was triggered by my usage of descriptive words I used for the dryer, to the point he was yelling at me over the phone and was down right nasty. My exact words were: "supposedly new dryer." Yup, he completely lost his mind. Yes, they did make it right, but not until I had to yell and explain my point of view and dissatisfaction. It was like they sold me a bad dryer and now it was my problem to deal with it and they just wanted to wiped their hands of it. Hopefully your experience will be better than mine.

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    Nelthorpe & Son - AFTER - our new unit, Installed perfectly.

    AFTER - our new unit, Installed perfectly.

    Nelthorpe & Son
    Nelthorpe & Son

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    Ferguson Plumbing Supply - hardware - Updated June 2026

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