Copied over from my Google maps review: Zoe was so incredibly helpful with helping us pick out the right hood for our kitchen renovation! She was patient and took her time explaining the products to us. These hoods are the best when it comes to intense Asian cooking, I am so excited about the tru stream technology to clean it! Great warranty and free gift with purchase. read more

* Long standing business My neighbor referred me here. And while I was chatting with the other neighbor about my new range hood, they asked where I went. When I told the other neighbor about Pacific , she said this is the place her parents got their range hood. We know it's a business that has been there for decades. * Best time to go: I got my range hood the day after Forth of July. They usually have sales on holidays, eg some discounts and give away some gifts like pots and pans of the sister brand. * What's included The fee you paid includes home installation and they recycle the old range hood for you. They bring the items to your home on installation day. * Customer service and the store display Zoe was very helpful and friendly. I sort of did my product research before coming but Zoe gave me more insights about the product. It's also nice to go to a store and you get to see the actual product and you can feel it or hear the sound or see the lights and see if the range hood is to your expectations. * Purchase process and installation date You tell them some measurements (it's better to go to their website so you know what to measure) and they give you an order, then you paid. They tell you a date they will come and install. Usually the earliest they have. They would call if they have anything earlier open up. The installation also takes less than an hour. * Parking and others There were two customers in front of me so I had to wait a bit since there was only one person helping. But it's ok. And they do help you based on the order you first enter the store. Parking is on the street. * Product I did my research so I got the 1000cfm and the steam cleaning one. I can feel the difference. read more

I purchased a steel wok and start using it right away. I can tell the quality is the best among all I ever used, for several reasons. Safety: Not any chemical coating at all. You don't worry of any kind of chemical even though others claim they're PTFE, PFOA & PFAS Free. Just peace of mind! Physically non-stick, not chemically: If you follow the proper instruction to heat up, it is unbelievably non-stick thanks to the supreme quality food-grade / medical steel. Cooking: Heat spread out evenly throughout entire surface as I can tell the foods on the side heat up equally to the ones at the center. The lady at the shop is friendly and knowledgeable as she answered any of my questions about any product. read more

Pacific Hood is one of the best hood in Asian cooking which has a lot of stir fry dishes. The hood is now advance to self-steam-clean now. Zoey is wonderful and the installation is professional and on-time. Come to this store for the hood. Other items are so so.. Will strongly recommend people who want to have an awesome quality hood. Not other stuff. You don't go to a steakhouse and criticize their limited salad selections... Come on people... read more

I ordered a range hood from them. And I'm very satisfied with their product and service. Installation was quick and professional. I love my new range hood. I'd highly recommend them to anyone. read more

Pacific Range & Hood - Installation - Appliances Near Me - Oakland, California

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Myself, family and friends come to this place for years. Great quality, service and price which includes installation and haul away the old hood. Come and look for Zoe, manager on duty and she's exceptional. read more

They promised for free light bulbs replacement when purchased, instead they charged $80 something for 2 light bulbs. They were saying the company changed policy.lying and bad business practices read more

I dealt mostly with Zoe. Zoe and her team were extremely patient with us in ordering a hood, installation (no existing duct was present), and help with another order. Customer service is top notch. read more

We purchased our new hood here. The lady who worked with us in store was very helpful in helping us compare the different options. The installer was great, super friendly, arrived a little early before our scheduled installation time and finished in 40 minutes. Overall great experience - thank you! read more

The store manager was extremely insightful and patient as we asked her questions related to the range hood. We opted to pick one up and install it ourselves (TBD if this was a good idea or not). It did take a little while to process the transaction once we decided on a range hood to purchase, maybe about 20 minutes to get all of the documents and receipt in place. Aside from that, very open and friendly environment and got what we needed! read more

Wow, what a wonderful experience in working with Zoe Li, the store manager. She is absolutely patient with explaining each function of the TruSteam SC88. The price includes the labor to install. Unless you're a professional hood installer, I would have the person to do it. The installer called about 20 minutes before arrival and he completed the install in about 30 minutes. No issues with the installation and he was fast and courteous. I have bought several stove hood ranges from this location and will definitely buy from them in the future. Thank you to Zoe. read more

They carry a Buffalo Rice Cooker may be the same manufacturer with Pacific Range Hood. I bought the rick cooker with the range hood and cook ware together about three years ago. Lightly use 3-4 times weekly only for white rice. It does not work with an error code EA from last week. They offer me $259-$60 to change a new outer pot. I would like to say how stupid I look like will to accept this generous offer. This defective product is not worth to buy it!!! read more

I was interested in getting some pricing on cabinets. I saw a lit up open sign as well as one on the door. There was a lady at a desk who finally looked up after I walked the whole store to say we're closed and looked down again at whatever was on her desk. Very bad customer service. read more

Pacific Range & Hood - Appliances Near Me - Oakland, California

Bought a range hood (Pacific TruSteam SC88) last July from this location, it worked really well until two weeks ago somehow during self-cleaning cycle, no steam coming out. Called Zoe (the store manager), and she was very helpful to schedule a free service appointment. It was fixed this afternoon as scheduled. The repair was done quickly and professionally. What went wrong was caused by water residue buildup as we got hard water here in California. Thinking to use only distilled water from now on. read more

We needed to get a new range hood and went to this store, due to overwhelming positive review from friends and family for the Pacific brand. The salesperson Zoe was super friendly and knowledgeable. She patiently explained all the pros and cons of each model to us. Loved the service! Highly recommended. read more

I spoke with Carol in the San Francisco Branch because I need a new rice cooker. My first generation Buffalo Rice Cooker is broken, the wire/cable in the outer layer is short circuit. The manufacturer no longer makes the wire/cable so it is beyond repair. Carol explained this to me patiently. I ended up buying a 10-cup IH Baffalo rice cooker. I am excited because I know Buffalo rice cooker last for a long time. My old one lasted for more than 10 years. It is pricey as I paid more than $400.00 for it. I was disappointed that they don't carry the white one for the 10-cup model. They have shipped it to me without charging any shipping fee. I should be receiving it in a couple of days. read more

After looking around at different companies, I decided to replace my old vent a hood with the True Steam Series range hood. Pacific had the best price and features like steam self cleaning. While talking to Zoe, she was very kind and helpful. The installation was very quick and professional. Overall a great experience and I would highly recommend this product. read more

I purchased my hood few years ago. The reason why I want to share my review to everyone is because of the staff named Zoe, the lady with long curl hair, was very helpful with my friend who I recommended her to talk to Zoe in the store. She is very professional. The main point is she still remember me! This is what a great customer service is supposed to be, treat every customer like a friend. Highly recommend Pacific hood to everyone who loves cooking. read more

I ordered a range and was talked into buying their overpriced "highest quality in the market" rice cooker ($249 Buffalo Smart cooker) It turned out to be much worse than my old Zojirushi. Within a month I noticed that it often turns itself off when I set up delayed cooking. I often came home to a pot of uncooked rice and water. When It did cook the cooked rice also get burned and stuck to the bottom a lot! I called the store and asked to return it and was told the following things: 1. I don't have to use the delayed cooking I could just use the "quick cook" function when I get home 2. "Our machines are more focused on being high quality than being convenient". After I insisted that I do NOT want to use the quick cook function and its definitely defective that the delayed cooking will turn itself off, they agreed to exchange half of the machine for me (only the outer shell because the inner pot already has burned marks from rice stuck to the bottom, so they can't resell it). Btw it was the store manager who said those things! The other guy was even ruder and absolutely refused to refund or exchange. read more

A brand new product I bought was mel-functioning and the sales person was rude and couldn't care less. No return or exchange with in 7 days and it has to be new when you return it. Not a valid nor reasonable policy that puts consumer in the position to take all risks. Horrible experiences. read more

I brought a Zephyr hood last October at Pacific Range Hood in Oakland, CA and since then, it never functioned well. First, the range hood always flashes a "F" when I turn it on and it has lots of oil drip on the back that touches the granite stone and made streaks of oil running down on the granite backsplash. I called Pacific Range Hood (the Oakland store) and talk to them about the issue. They said I can hold down the "On" button until the "F" stops flashing. I tried and it didn't work. Also, I mention about the oil problem and the rep said I have to remove the cover and clean it and clean the strip along the back. I did clean it and there was a little bit of grease. I clean the hood weekly and clean the back to remove any grease, yet I still see oil streaks running down on to the granite backsplash. I ask to return this Zephyr hood for something else and they are unable to help me. It is very frustrating to have a low performing equipment. Those of you considering purchasing a Zephyr hood, you should reconsider. read more