Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Emerald Appliance has a scholar with a technician named Andrey who had my dryer back in operation…read moreso efficiently and diagnosed the issue in less than three minutes. His customer oriented mannerism's and intelligence allowed him to complete the appliance repair perfectly. It was apparent Andrey understands the mechanical world of appliances. His skill level and talents in his profession far exceed any other technician. Thank you Andrey and so honored to have you as our technician now and in the future.

Excellent service, from first response to end of visit! Quick to communicate and very…read moreknowledgeable regarding the repair of my range. His estimate was accurate and fair. I highly recommend this company, in particular Andrey!

Fridge-Freezer wasn't cooling properly and ice-water didn't work…read more The guys came within just a few hours and found the problem right away. Two fans had seized up. Unfortunately, no one makes the fans anymore (and the fridge is only 6 years old!), but they said they'd look for a workaround and get back to us. Also gave us some good advice on a new F/F. Would def recommend.

The tech's arrived on time. The problems were found to be no air cooling the compressor and water…read morehose split. Cleaned screen and ran a new hose patch. Compressor stopped making noise and no water on floor.

They are expensive and the tech barely speaks English. It is not even worth it to repair…read moreappliances or hire these people. I would recommend saving the $100 service fee and purchase a new appliance.

From the owner: US Appliance Service is your trusted partner for fast, honest, and professional appliance repair…read moreacross the South Puget Sound. We proudly serve Tacoma, Seattle, Olympia, Federal Way, Puyallup, Lakewood, Auburn, Kent, Renton, Des Moines, Fife, University Place, Gig Harbor, Lacey, Spanaway, Graham, Bonney Lake, Sumner, and many surrounding communities. What makes us stand out is our commitment to speed, reliability, and transparency. We provide same-day and next-day service whenever possible, clear and accurate diagnostics, and upfront pricing with no hidden fees. Every repair comes with a full guarantee on both parts and labor, so our customers have complete peace of mind. Our technicians arrive on time, treat your home with respect, and carry the tools and parts needed to get the job done right the first time. Customers choose US Appliance Service because we make appliance repair stress-free — restoring comfort to your home quickly, affordably, and with results you can trust.