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    Fernandes Orthodontics

    5.0 (5 reviews)
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    16 years ago

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    Robert C Hou, DDS, MD

    Robert C Hou, DDS, MD

    3.7
    (13 reviews)
    3.0 mi

    This review has been in my drafts for quite some time and I've been on the fence about posting it,…read morebut here is our experience...the good and the bad and the wtf. My son was referred to Chino Valley Oral Surgery by his orthodontist for impacted wisdom teeth removal. He was able to make an appointment for a consultation followed by the surgery to be done on the same day. One thing that I found odd was that he never got a reminder call or confirmation regarding his appointment, so I had him call the day prior to he sure he was scheduled. On the day of the appointment (consult and surgery) Dr. Lee was thorough and informative during the consultation, and gave us the opportunity to ask questions we might have. We then met with the office manager Leticia, was very understanding, knowledgeable and helpful in sorting out our insurance and billing. Then my son went into surgery, which was very fast. Post procedure, Dr. Lee met with us and said it went smoothly. My main issue is with the back office staff/dental assistants...they obviously did not communicate with each other and both were rushing to get us out. My son was still very sedated from the surgery and could barely keep his eyes open. One staff gave me VERBAL post op instructions and a small baggie with 4 pieces of gauze, saying it would be enough (which it wasn't, as my son had quite a bit of bleeding afterwards) and that she would change the gauze in his mouth before we go (didn't happen because another staff member walked us out to the car). In my past personal experience with wisdom teeth extractions, and knowing that food particles can get stuck in the gum pocket, I asked about flushing the extraction sites with a syringe and was simply told NO. Then a second staff member approached us and said "see you next week" assuming we already had an appointment, but in fact did not. She rolled her eyes & quickly returned with an appointment card, did not give me an opportunity or ask what day or time would work for us. She then proceeded to direct & walk us to the exit & to our car, and it happened so fast that I didn't even get a chance to ask about the gauze change. For quite some time, we were worried about dry socket, as my son complained of pain, still had some bleeding, and had difficulty eating solid food for several days after the procedure. However, at the follow up appointment, one week later, we were told everything was healing and there was no infection; and my son was given a syringe for flushing the extraction sites.

    This Dr was amazing! The girls that work With him in the…read moreback were just as great!! Would definitely come back if needed!

    Photos
    Outside of building
    Outside of building
    Entrance
    Entrance
    Robert C Hou, DDS, MD

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    Barsoum Dental Chino

    Barsoum Dental Chino

    4.9
    (746 reviews)
    0.8 mi
    Emergency services
    Free consultations

    Very friendly staff and Dr was very patient and passionate about explaining the process of the gum…read moreprocedure. Coming for a routine visit + pain, also another positive experience. I've worked with 2 doctors here and both were outstanding and consistent. I was asked multiple times throughout my visit if there was anything they could do to make my dental visit comfortable and if I had any concerns. I also recieved follow ups from the Dr for my pain levels. Their communication style and genuine curiosity in each patient's concern is what makes them a fantastic team. In addition to all those important things off is the actual clinic environment...it's like a spa type lobby, very clean and decorative, & has water/coffee at the front. They are thorough and so professional throughout. There is also a menu to choose a tv show/movie to watch with headphones as you make it through your appointment. Thank you Barsoum team!

    Amazing service and staff! Now with their expansion completed as of October, they have even more…read moreavailability! Today I went in for a cleaning with a newer hygienist Peyton who was ok. Dr. Andy was lovely as always ans offered to do quick filling for this sharp part of my tooth that my tongue was getting distracted by. I was surprised they didnt measure my gum depths but maybe they only do that every time you get x-rays? Thanks for an efficient visit!

    Photos
    Chino- Chino Hills Dentist. BarsoumDental Team having Fun
    Chino- Chino Hills Dentist. BarsoumDental Team having Fun
    Spacious waiting area with comfortable couches
    Spacious waiting area with comfortable couches
    Dentist in Chino, Chino Hills. BarsoumDental Team , Dec 2015

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    Dentist in Chino, Chino Hills. BarsoumDental Team , Dec 2015
    Grandview Endodontics

    Grandview Endodontics

    4.8
    (175 reviews)
    1.4 mi

    Your favorite Yelp correspondent was in a bad way…read more A renowned night owl who is seldom up before 10:30am in semi-retirement, there I was clutching my jaw in anguish and parked outside my dentist's office when the office manager came to open it, at 9:30am. An hour later, after Dr. Rana Skaff had pronounced "root canal, retreatment" of my bottom R rear molar, I was headed to Dr. Jack Yu and his team of pros at Grandview Endodontics. Everyone that I interacted with, from Office Manager DARLENE to dental nurses JUDY and UELSY to the (very) good doctor himself were consummate pros. They nimbly squeezed me in for a 1:30pm appt despite never hearing of me til 10:30am. They took their diagnostic X-Rays with gentle yet efficient care, treating the swollen, painful tooth; the pain so gnarly it was radiating to my jaw bone and pulsing in perfect synchronized time w/ my heartbeat. Dental Nurse Judy and Dr. Yu work beautifully together! Watching them -eyeballs close yet strangely detached due to multiple rounds of local anesthesia administered- is like watching an orchestra. Each person anticipating the other's need then flashing forward to meet it. I was in the chair, from diagnostic X-Rays to finance/insurance docs to actual treatment, from 1:45pm til 3:35pm. Time immeasurably well spent considering the world of misery I was in for the preceding 48hrs 'til I could get treatment. Pro Q- Is it meeeh or do most infections requiring root canal start on the weekend, when the vast majority of dentists/endodontists are unavailable?! Pro Tip- Dr. Yu is a major proponent of utilizing Gentle Wave / Clean Flow technology as an accompaniment to his root canals. Let him!!! Worth the peace of mind and reduction in post-canal complications. I'll recap this review by paraphrasing the Dos Equis Cerveza guy. You know, the wizened Hemingway doppelganger who dispenses critical axioms under the veil of his being -why, of course!- "The Most Interesting Man in the World!" "I may not always choose to squander the day strapped to an endodontist's chair getting a root canal .... but when I do, it'll be with Dr. Yu!"

    They were safe and gentle, clean, and fast. They made sure that I was not in Pain. The office was…read moreclean. It was painless, fast and easy. Enjoyed the procedure. They let my mom in to sit and support me would recommend

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    Our team
    Our team
    Grandview Endodontics
    Grandview Endodontics

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    Chino Valley Smile Center

    Chino Valley Smile Center

    3.8
    (51 reviews)
    3.1 mi

    Update. My dad came and got his tooth "fixed" a year ago. Got charged a bunch and said it was…read morenecessary. The tooth is in shambles now even though he has been on top of his hygiene (brushing/flossing). Do not come here to get any work done. You will be over charged, get shoddy work and be lied to. Don't waste your time!!!!

    I went to this Dentist office last Friday, 10/24/2025 for Tooth Pain. They took X-Rays. Dentist…read moresaid the teeth that are hurting is not cracked. Dentist wanted to Fill one of my teeth and pull the other 2. I told the Dentist I would like to have the Tooth he wanted to fill, pulled and the other tooth behind it, pulled as well since those 2 are the primary culprits for my PAIN. I had the same symptoms on the other side of my mouth with the same 2 teeth. Those were pulled because they were cracked. He sent in the front office girl to tell me, since the tooth he wanted to FILL does not meet my insurance criteria for coverage, I have to pay out-of-pocket for the Filling. I said NO, that does not sound correct. So, she went on to say, he does not have time to do my work and he would give me a referral to see a SPECIALIST, who has better X-ray technology. I did not get a prescription for pain or anything. Come to find out, the tooth he wanted to fill is CRACKED. I have yet to receive any call or any referral information from this office. As of Today, Wednesday 10/29/2025, This office has NOT called my Insurance provider. My Insurance company has no record of them calling for any referral or any other information. I filed a Grievance complaint with my Insurance company. I will look into taking legal action for discrimination or any type of legal action if necessary. I will not return to this office if it means saving my LIFE!!! Horrible service. Very Disappointed!!!

    Photos
    Before and After!!! Gingivectomy is a procedure that changes the shape of your gums to eliminate deep pockets making it easier to brush.
    Before and After!!! Gingivectomy is a procedure that changes the shape of your gums to eliminate deep pockets making it easier to brush.
    Chino Valley Smile Center
    Dr. Tareq Afifi

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    Dr. Tareq Afifi

    Fernandes Orthodontics - orthodontists - Updated August 2026

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