There are new owners who know what they are doing! Yay! The animals were all happy, cages clean,…read morestore clean, happy customers, and fantastic service from the owners themselves! We went there looking for a Syrian hamster and we got to interact with both boys and girls and they were all sweet, but none of them were just right for us. I honestly think these new owners really care about animals and customer service and I wish them the best of luck!

They have hedgehogs... and a smart and independently minded grey parrot who will pass judgement on…read moreyou if you are lucky.

Went to Pet Planet 12/24/2025…read more The place is still so special!! The people are amazing and so knowledgeable!! I'll list the species I can remember: Spotted newts, tarantulas, isopods, axolotls, turtles, sulcata tortoises, asian monitor, electric blue day gecko, amazon tree boa, corn snakes, baby hedgehogs, a very sweet opposum (I've secretly named her Sunshine since she doesn't have a name), ferrets, a tenrec, spectacled amazons. There were a lot more animals than this, but I was so taken with the opposum that I spent most of my time with her and the ferrets. I still highly recommend this store for your more exotic pet needs - lizards, ferrets, hedgehogs, frogs, tarantulas, snakes, etc. I hope this place continued to thrive!!! I could spend a whole day in there happily!!

This is the way it should be. We should go to pet stores such as Pet Planet to get exotic pets…read more I have been spending months watching videos about jumping spiders and reading about them. I have been wanting one and just looking so far. I was just driving down Decatur when I saw a sign, "Pet Planet." The thought immediately crossed my mind, "Jumping spiders." When I entered, I saw so many things that I liked. I asked about spiders and they had them. He showed me a male and female jumping spider. I had a strong feeling that I was going to get one. I asked about enclosures and I was given a tour of the stuff that I had. I picked up a few things and said, "I want the female." Purchasing the spider was such a heart warming experience. I just lost my dog and this was what I needed. As he was bagging my things up, he asked if I had a name in mind. She was a little bit red, so I said her name was Scarlett. I highly recommend Pet Planet. I think that they are knowledgeable and have what you need for your exotic pet.

They were so amazing! The way they treat their puppies sets them up to for success! Sean was…read moreawesome took care of everything made the process easy!

I came here about a week ago, and the two ladies working there were not welcoming at all. There was…read morealso a small very skinny dachshund that caught my attention, and I wanted to take a picture, but the employee wouldn't let me. It made me wonder if they didn't want people to see the condition the animals were in. Overall, I had a very disappointing experience. The customer service was poor, and I left feeling concerned. I'm honestly glad they're closing down stores like this Stores should treat both their customers and animals with better care.

This review is almost year and 8 months after we got or puppy Bailey. My family and I had to make a…read morepit stop at the Cafe next door before returning home to California. While waiting for our order we somehow wondered into Puppytown and I'm so happy we did. The moment we walked in we knew we were walking away with a new family member. The staff in puppytown were super kind and helpful. They let us sit and play with the puppies to better decide which one we wanted. We ended up on a 3 month standard golden doodle, Bailey. She will be 2 in September and she is the most loving and energetic doodle. Thank you PuppyTown LV! The only complaint is the shot records they provided. When I took Bailey into her first vet visit and provided them with the records they said that If she really did get her first round of vaccines it wouldn't have just been written in but had a sticker with a serial number. So I ended up having to pay for more shots. So do be weary of this. But all in all very happy with our doodle.

Bought a male 3 month old golden doodle standard size in 2019. Well he turned 6 and died of…read morestomach cancer. Only buy from a reputable breeder

Went in for the dog day ice cream social and a grooming. My sweet boy duke got a de-shedding…read moretreatment. The wonderful groomer spent an entire hour and a half taking care of him. Sadly the groomer told me she had two cancelations due to rain however she was able to take the time with my 9 year old baby to allow him to settle down after each step to give him lots of breaks.

I brought mill worms and when I got home I look at the container it was empty. I'm not in the…read moresystem because I only buy mill worms maybe once every two months. I threw away the receipt. So they know it's their product, but I just wasted 5.00!dollars. Boooooooo never shopping there again

Walked in to the store and a female worker was on the phone counting cash out on the counter. I was…read morelooking for a puppy and stopped by the glass waiting for a while interested in a puppy named Ziggy. Girl didn't even look up while she was on speaker phone. Great customer service. We ended up walking out. It kind of makes you wonder how they treat their animals. There was zero acknowledgment to us the entire time we were there.

They are so amazing! Elijah and Zack sled so kind and helpful, will back back again soon!read more

I love PetSmart. It's my go to place. I received $60 worth of donations from you guys for my…read moreendeavor to feed homeless cats. I will always appreciate you and I thank you for your help. Have a great day I will be there every time I need something for my cats. Have a great day.

Rei is very rude and dismissive. Looked for help to find a certain product, couldn't find anyone…read morefor 5 minutes. Went to the cashiers to get help when I asked Rei for help she told me she couldn't help me see if there was any stock available and then I asked if there was anyone she could send and she said no. It's like no effort was even put in. Been going here for years and I am disappointed.

I came from Hawaii for a vacation, I found this company from Facebook. I messaged and David…read moreresponded quickly. Although he's on vacation his worker met me at their booth in the Indoor Fantastik swap meet and answered all my questions on harnesses and leashes for our Golden Retriever and German Shepard dogs. We got what we needed from here at great prices! We will come back again when we're on our next trip for our dogs.

A good veterinarian but they are all expensive, makes it difficult to own a pet these days.read more

Drove out here and place was closed during business hours. Don't know why hours aren't updated…read moreonline.

This is my first time at Dog Supplies Outlet and i was so Impressed. I was immediately greeted…read morewith a hello and how are you ! I was asked if I needed any help with anything and I really did need help. Our associate was outstanding and wow did he now the products in the store. They have 8 locations throughout the valley. They have everything and anything in this store you might need for your fur baby . It is so well organized and the customer service is amazing. There return policy on products is if at any time a product and or food is not working for your pet just bring the product back no questions asked and you will get a complete refund ! This is definitely my store from now on. I found the proper food treats and shampoo that i now feel is best for my chihuahuas!

I religiously come here for their raw items, snacks, and toys. The staff is friendly, and the…read moreselection is plentiful! They'll be moving across the street next to smiths on 2/24/2026, so they're currently offering 25% off toys & snacks at their current location. I've stocked up on so many items like dried turkey neck, duck neck, moo stick, frog legs, turkey heart, and duck feet on top of my usual one-ingredient dried bite sized items. Also, the point system here is great! Will be coming here for years to come! I heard the other location, while around the same size, has a better parking lot, and they'll eventually get a shower station for dogs!? So awesome!!