If you are a woman, and worried about your car, being taken advantage of, or just "not knowing",…read moreyou really should go see James! There is a danger though - you might feel a certain urge to smooch your mechanic in gratitude! Being new to Austin, and knowing I needed a engine remount I really just needed to trust yelp. I got a quote from two different, well recommended places, and trusted the reviews. With a quote of $431 for the engine remount, OTS was $135 cheaper than the other guy. I drove my car in, deciding that I basically had to trust the reviews. This is what I told James: "I really must depend on my car. I know the engine mounts need replacing. A tire I think is losing air, not sure about that. I sometimes have trouble starting the car, but I from what other mechanics have said it shouldnt be too serious. Ohh, and there is a check engine light. I have $750, and then I am tapped. Please fix as much as you can within that budget, and help me prioritize the rest". When I picked up the car - the engine remount was done. Several parts got replaced. It had two new wheels; a oil change and realignment. He couldnt fully diagnose the starter issue, except you guys, for a undiagnosed problem, it seems to have vanished. The car starts so much easier. Maybe something or other got tightened when they checked it out - I have no idea. He told me a few, very minor things that still need to get done, and then "within 6 months is fine". Then, he showed me pictures of parts and repairs, explained the details of why what needed to get done, explained his priorities for my car. My price tag? $699. Yes, below the budget, I had so boldly stated! Do you want a mechanic you can trust to be completely honest with you? How about one that will charge you simply what they need to get the job done? I can say this for sure - OTS are my mechanics! (and I will control any smooching tendencies)

Regardless of what my first review says, I started going here after I saw them advertising the…read moregender neutral restrooms on the Apple Maps app.

Ray helped save me a ton of money on my repairs and helped me keep my old klunker running, very…read moreprofessional.

Great people! Ray and them really helped me out…read more I was afraid I was gonna get a huge bill, and they gave me a tiny one. Didn't try to push on things that didn't need to be done.

I called in and spoke to John about replacing the spark plugs on my 2008 Dodge Durango. He quoted…read moreme a very fair price for the job using quality parts. John went above and beyond by staying late to get the job done in time for an important appointment my wife had the next morning. We really appreciate the excellent customer service, quality work and fair pricing at Raul's Automotive. I have taken various vehicles to Raul's over the years and have always been very happy with every experience. Highly recommend!

To say the service is exceptional is still not saying enough. John had his hands full seeing as…read moreChrysler had discontinued the abs brake for my model year. Some mechanics might say sorry and just refer me back to the dealer to figure it out but John had connections and solutions and after a few days I had my car back and I was so very grateful. Def will come back here for anything else I need done.

Mark and team were amazing! I called them asking if they would be able to check my car because…read morethere was a cat stuck somewhere in it. Mark got under my car and the cat came running out and he not only saved his life but saved my son and I from witnessing a tragedy. Thank you so much for taking time to help do the right thing not only for my family but also the cat. Good to know there are still great people in this world. Thank you!

Use to be a trustworthy place. When Melissa ran the place she was very honest. Took my car in for…read moreABS light. Service person called me and said brakes were at 2mm and brake fluid was dirty. They thought that was the issue. I told them brakes were done 28K miles ago and fluid was completely flushed. I know this because I changed the pads, rotors and flushed fluid with good quality parts. When I challenged their assessment the manager called back and said the issue was the ABS brake module and not the brakes. Super shady. If I had spend $ on all 4 brakes (pads and rotors) and brake flush and that would have been an expensive fix that wouldn't have fixed the issue. Do yourself a favor and try and find an honest mechanic who is not selling you work you don't need.

Wow, I'm so impressed by this place! Yesterday, my car battery died and I had it jumped and got…read moremoving. Once I was moving, I only made it down the street before all power failed in my car and I had to coast to a stop. It is to my great luck and joy that I coasted to a stop in the parking lot of Oak Knoll Automotive. When I walked in, I was greeted by Bobby, who spoke to me like I was his friend and communicated clearly what he thought the issue might be, how long it would take and approximate cost. There were techs buzzing around the bays hard at work, so instead of making me wait forever, Bobby went out and took a look at my car himself and got it into the garage out of the 100+ heat. I ended up spending a couple hours in the waiting room (which was thoughtfully decorated and had plenty to read or watch) before Bobby told me they needed to keep the car overnight. This morning, I got a call from Bobby first thing where he told me the plan for the day and when I should expect to hear back from him. Like clockwork, he called me back to let me know my car was ready and gave me a price breakdown of the repair work done. All-in-all, this place was wildly helpful, communicated clearly about the work done, and priced fairly. Going into an auto shop as a woman by yourself can be intimidating, but this shop defies that expectation and rises to make for a terrific experience for all. I would recommend this place to my friends and family any day!

I'm extremely disappointed with my experience here and feel like I was taken advantage of because…read moreI'm a woman who doesn't know much about cars. My car had died, and based on my understanding, I believed the battery was the issue. I had purchased the battery from this shop about a year ago and was told it had a 3-year warranty, so I came in expecting to have the battery replaced under warranty. Instead, I was told there was nothing wrong with my battery. The situation then turned into an issue with my alternator. I was initially quoted $1,500 for a new alternator, then $1,200, and eventually told Randy's "homeboy" could do it for $500 cash. I told him I didn't have $500, and he asked, "What do you have?" He eventually agreed to $200 cash. When I came back for clarification, I was told I was getting a brand-new alternator. However, when I returned, the same alternator was still on my car. I was then told that the positive wire on the alternator had been fixed and the alternator had been cleaned, and that was what the $200 was for. I was given a $0 receipt for the warranty battery, but no itemized receipt explaining the $200 cash charge. I left extremely confused and feeling like I had been misled about what work was actually being done. I don't know a lot about cars, but customers deserve honesty, clear communication, and documentation of what they are paying for. I personally feel like I was taken advantage of. Be aware of Randy and make sure you get everything in writing before paying for additional work.

Phenomenal experience, Ross was communicative and the inspection thorough. They very easily could…read morehave nickel and dimed my repair, but they were honest and fixed the problem promptly. I was out less than $300. The original repair of my turbo charger by another shop was less than perfect, and clamps had not been tightened properly. NW Imports tightened things up and got me back on the road. Thank you for your honesty and prompt work! While I hope to not have to see you folks for a while, I will be back when the time comes!

Back in the day I use to bring my Porsche here for service and mods, and never had a problem,…read morerecently I brought my Lexus RX in for a minor fix on the ABS brake system, they said $400 over the phone then it became... " we cant fix your car unless you give us $3000! This shop acts like they have no clue how to repair Lexus. LEXUS owners go somewhere else!

They are very honest! Never suggesting more than what is needed. Been coming here for 25 years.read more

Tony is as if your best friend was a mechanic. Honesty,…read morereasonable pricing, on time service, answer all my questions. GOLD!