As a loyal BMW Fields Customer since 2012 I was very disappointed with the way I was treated by the service department. The gentleman who answered the phone on Friday 11/9 showed zero empathy when I told him my tire went completely flat on my drive home from work and replacing it with was an urgent matter (obviously unplanned event). I asked if he could look at all nearby locations to see if they could see me promptly (over the weekend) and stated that not only did they not have loaners but I was not going to be able to be seen until Tuesday 11/13. I asked if there was ANY way they could work with me due to the situation, and that as a healthcare provider I needed my car to go to work on Monday. Again, he showed zero empathy and stated there was nothing they can do. I then attempted to call my "advisor" Stuart Dembo and had to leave several messages with no call in return. I then called the South location and the lovely gentleman at the services department, Onix, told me they also had no appointments but he would speak to his manager. He then gives me the GREAT news that they would be able to accommodate my tire repair Saturday at 7am! With this being said, this location showed that they lack the "great customer service" they take so much pride in. read more

This is worst service dept in Central Florida & probably the state , very unorganized. Book an appt online for Thurs at 830am so I can make it to work. Get a call oh we have to change your time because we are short an advisor that day , no thank you I cancelled , will find elsewhere to work on our BMW & this isn't the first time last time the car was there it was there for a week , done with this place read more

Just another car dealer out to take as much money as possible. Took my X5M into service for an oil change for a reasonable cost and was told I need a "brake fluid flush and micro filter replacement" at an additional $400 cost. Funny thing is a customer in service was also told the same exact thing ... As an FYI a micro filter costs about $40 and brake fluid costs about $30 giving I am a mechanic I know they don't need replacement and felt like they are just trying to suck up some extra cash. I've purchased one BMW from here and been to service a few different times. Honestly it is not that bad but I feel they charge more since they are the ONLY BMW dealer within about 50 miles unless you consider the other FIELDS BMW on OBT... read more

What a wonderful experience. Garfield helped us throughout the entire process, and made us feel very comfortable. He made sure he listened to what we wanted, and delivered. Often when you purchase something after the sell is done ...the customer service stops. Not in this case. Garfield has done more than one follow up and his Team makes sure we are treated like VIP. Fields BMW of Winter Park gets the job done, and understands how to treat their customers. Thanks go out to Garfield for going over and beyond. read more

Best dealership in Florida for ongoing service! When you purchase a vehicle from them its free car washes for life from any Fields dealership!! It really doesnt get any better than that...Other than no matter how small your service is, if you request a courtesy car ahead of time they will give you one! Lexus doesnt do that... read more

Great service!! All the staff were very friendly and the amenities were very nice. They are also big supporters of The Special Olympics with is great. They held a really nice fund raiser that I attended and it was a great event. Looking forward to next year!! read more

Went to look for a car that was advertised online and made my way to the dealer ,half way there I received a call that the car was given to a customer to go show it to his wife when I was told that the car was on the lot. I saw another car while i was there & and my first concern was the scratches on the front and back bumper, I was told it is something that can be fixed and kept going with the deal. I was told that the previous owner did all the maintenance at that specific dealership & that the car was at 100% nothing to worry about only the scratches; a complete lie. The sales person then forgot about the scratches & the general manager told me to pay for the paint damage after fighting with him he agree to fixed. I got home & took a better look at the car and all the fluids including oil were at the lowest range. I called the sales person and of course nothing can be done about it. I got the necessary things to top off the fluids and to my surprised the coolant tank has a hole in it. What is the point of going to these upscale dealers because they promise the top of the line when it comes to cars, but when you see it in reality, it is better to go to any other dealer. I will never recommend or buy another car from fields btw dealership or any other fields dealerships. read more

Recently bought a vehicle from this dealership and was extremely pleased with the service. I need to give kudos to Archie Ferguson for a job well done. He did what he said he would do and followed through. There was no high pressure sales or gimmicks just an all round great experience. read more

Took my 2008 Z4 M Roadster for an oil change. $120.00. Go to pick up the car and the numbered service tag was on the dash. Car left in hot sun and when tag was removed, a sticky substance was left on the dash. Brian tried to remove it to no avail. I tried at home using Goo Gone, etc, no dice. So I complain and take it a day later for them to see. My service guy looks at it then brings it to the detail shop, to no avail again. He brings the so called service manager out to see it and the first thing out of his mouth was"It did not happen here"..."nothing sticky here that cold leave that mark...." He then, ignoring me like I wasn't even there, speaks to my service guy muttering something about, it was there when the car came to the shop having absolutely no proof, yet my witness who brought the car to me confirmed my story. So I asked him if he was accusing me of lying that it happened there. He said that he wasn't accusing me of lying, just implying that I am lying! This is not the end of the story, but it's a sad commentary not only on Fields BMW, but on the fact that they could have someone work for them that first starts accusing, or implying that the customer is a liar and scammer, since I have been a loyal customer for over 20 years, Maybe this service manager should read Field's pledge to their customers featured on their website which states: "We endeavor to service your BMW right the first time, every time; Your new BMW will be delivered in showroom condition, and after each service, it will be washed and vacuumed." Gee, It didn't say "most customers are scammers and liars and so we do not take responsibility for the mistakes we are accused of..." They're the only game in town so I guess they can get away with treating their customers this way. Maybe BMW Melbourne doesn't seem so far away... read more

Great sales experience. Go see Randy for sales. He is a great brand representative, and if you are considering other performance sedans, be sure to drive the 3 series. read more

Justin Rowe & Eddie Santiago made first new BMW purchase painless. Great job guys!

Just had my first oil change. It was for 8:00 am on Saturday morning. I was told it would be an hour and a half wait so I sat in the lounge to wait and read my kindle. My service rep was so nice and greeted me with a great smile ( so sorry I don't remember his name ). I had an omlet while I waited ( free and delicious ). It took about an hour twenty minutes and my car was ready. They gave me a courteous wash and vacuum without me even asking. Please note they need to learn to vacuum better. This is not my first courtesy wash and the vacuum is always done poorly. Great service and experience all the way around. Friendly smiles from everyone there. Nice job! read more

From the moment I drove my car into the service bay until I picked my vehicle up, the service was sterling. I was braced for horrible service from reading Yelp reviews. However, Fields had me as a captive audience since they were one exit away from the j-o-b. Michael my service advisor was warm and welcoming. We had a good laugh as he got me mixed up with another client by the same name. Having relocated from Vegas I found this dealership service department to go above and beyond the Henderson BMW's service. Mike took my key and told me what services that needed to be performed and left me in great hands with the shuttle bus driver. I don't recall his name but he had a wealth of knowledge about Winter Park, my place of employment and Orlando overall. He showed me places to eat, places to shop and places to go for recreation. I couldn't stop talking about this guy. I got to work and told my co-workers how wonderful this driver was. On another note some lady showed up 45 minutes late and was upset that a shuttle wasn't waiting on her beck and call. Lady please wake up! It's called a courtesy shuttle for a reason. She even went on to say that she bought a luxury car to be treated a certain way! I gave her a mean side eye. It's called respect. If you treat people with respect they in turn give respect in kind. They don't respect you because of what type of car you drive! I've digressed. Anyhoo, Fields BMW is one of the best dealerships I've done business with in a very long time. Thanks Michael and shuttle bus driver. You guys did the damn thing!!! read more

My family and I love Fields BMW Winter Park. We have bought all of our cars there, and just bought our 4th one this week. Service is always spectacular. Anthony and David go above and beyond for us to make sure we are always satisfied. Always have a great experience here. read more

We purchased one vehicle there and it will be our last. Be smart and read the reviews. Most people do not take the time to write a review, good or bad service. However those that do are representing a fraction of customers effected. The personnel exibit a bit of the "we really don't need your service or new car business" when questions arise about specific service orders and living up to promises made. They say Pride comes before the fall.......Get the minds of the team renovated while doing the same for the building. read more

It's my first BMW car and I had a great experience with this dealership. Manny Asenjo, my client advisor did a great job. I would definitely recommend this place to my friends. read more

I had to purchase a part for my BMW 328I and Brian in the parts department was extremely helpful. He went out of his way to provide superior customer service and help me throughout the whole process as it was not easy to determine if this part fit my car. I was amazed to get service like this in a car dealership. Thanks to BMW for having an employee like Brian that is friendly, courteous, helpful and professional all at the same time. Thanks for having an employee like Brian read more

By far the worst BMW location I have ever been to. The employees don't care about the customer and are not focused on conducting good business. It is unfortunate that this is one of the only BMW locations in Orlando and is being run in such a poor way. I highly advise everyone to stay far away from this dealership and instead bring all your BMW needs to Percision Sports Industries. They provide outstanding service and are excellent at what they do. read more

Sales and service are SEVERELY lacking in every conceivable area. First the Sales Department: In July 2018 I traded my 2015 Audi A5 (32K miles) and my 2013 VW EOS Lux (47K miles), both quoted as in "very good condition" by the salesperson, for a 2018 BMW X1. I was told both vehicles were possibly "too old" for them to sell there and they would probably go out for auction "as a loss." The next morning both of my traded vehicles were on the Fields BMW lot in Winter Park and online for a combined mark-up of over $14K. I totally get the dealer trade-in business but it appears to me I was robbed on the trade-in wholesale values of both vehicles and misled as to the "loss" Fields would incur. This was a warning sign to me of things to come. The Service Department: The first week the tire pressure monitor went on and stayed on even though I checked the tire pressure in EACH tire as the gauge wouldn't reset. I was told everything was fine, that the right rear tire lost some air, and that the weather temperature can cause the pressure in the tires to fluctuate (which I already knew). Ditto this happening again, again, and again with the left rear tire losing some air each time. A separate issue .. the driver's window would contain streaks of water on the inside when raised and I had to wait THREE WEEKS to get an appointment so I could have a loaner vehicle. The part was ordered and came in but was "broken" during installation, as reported by Stuart, who is very pleasant. The replacement part came in a few days later and the window was repaired, but I was told by Stuart that the service team damaged the driver's door so the car had to go to their auto body shop to be repaired. While in the shop, I received a call from Stuart informing me a small leak was found in the right rear tire (a Pirelli) and, since I had the tire insurance coverage, it would "only cost $50" which is the deductible on the policy. Really? Lack of Documentation: What I learned is that the times I brought in the car (four times) regarding the tires (and it was always reported to me the right rear tire "lost air"), is that there is NO record of the service on the vehicles for something as "minor" as tire pressure. Fortunately I had dates and names and was able to share, and Stuart was able to get management to replace the right rear tire with the deductible waived. Technology: The technology is lacking in the BMW X1 compared with other vehicles I found online over the past few weeks. This just adds to my dissatisfaction with both the BMW X1's lack of quality workmanship and the dealership overall. There is a factory mentality at this dealership, and I was not considered important as a customer and FIRST-TIME BMW buyer. Another silly issue but the last straw: While insignificant to Fields BMW, last week the light over the vanity mirror went out AND, for the fifth time, the tire pressure light went on with nothing wrong with the pressure in any of the tires when I checked ... and it happened again three days ago. It appears to me there is a sensor problem and, when I shared this on three prior occasions, the issue is ignored. My resolution: After having this new BMW for only six months, I traded it yesterday for a new non-BMW brand vehicle at a non-Fields dealership. Fields BMW misses their own goal to increase revenue, brand, and the Fields organization: Over the past 20 years, I have purchased five Honda's from the same salesperson (long retired) and dealership, two Honda's from another salesperson at another dealership, and five Audi's from the same GM at two Audi dealerships. Fields and BMW lost a potential steady BMW customer. When the vehicles are quality and dependable and the service department superior in customer service - MUCH needed for most customers to continue making purchases from the same dealership - "very good" reviews will be consistent. The Chairperson, CEO, President - the leaders who are ultimately responsible for Fields - should review the feedback and act responsibly. read more

First time at the BMW in Winter Park and it was a good experience. While you wait you can have coffee, sodas, teas and there's a chef cooking breakfast and lunch. read more

If I could give no stars I would. This is the worst dealership EVER. The service is terrible. I have an issue every time I go there, whether for a repair or car wash. The staff is rude. I will not buy my next car from any Fields dealership. read more

I bought a car from Fields Winter Park over a year ago and have been raving about the experience ever since. Every time I stop by for a free car wash and lunch, it is apparent what makes this a higher class dealership and the service is always top notch. Hugh Hencken was my sales person and he was extremely helpful and informative. For long after the sale he has been a great resource. Love the dealership, love Hugh, love the car most! read more

Fields BMW in Lakeland- Amazing experience purchasing out daughter's first vehicle. The salesman Magic was helpful every step of the way. He held the car so we could make the trip from Ocala. The transaction was simple and Lynette in Finance went above and beyond by getting us a lower interest rate. Both were very polite and accommodating. After such a positive experience, I would use this dealership for any future purchases. Thank you read more

I just moved from WPB so I had never been to Fields. I Came in quite upset, crying upset, because I was stressed and needed new tires right before Christmas. Ugh! They handled me SO well! I am very impressed with their service! They got my car taken care of and got me a loaner until the next day. read more

Poor customer service all around. Called in response to a safety recall letter, they didn't have the part said it would be 2 weeks and they would call me when in. Over a month no call so I called and after calling 3 times and getting disconnected I got routed around and finally set up an appointment. The letter says it will take approximately 1 hour the guy at dealership told me 3 hours, 2 hours 15 mins if I didn't want the car wash. I asked if I could get a car if it's going to be that long & he said only if I had bought the car here. I pulled out the letter that reads it will take approximately 1 hour and BMW will provide a car if needed. He said he would try to get it done in 70 minutes. Was surprised when car was ready in 70 minutes, the guy wouldn't look at me just said "your car is out on the right check out at the counter." Disappointing service after having a great experience at the BMW dealership in Arizona where I purchased the car. I will be finding another place to take my car for all services besides recalls. read more

Both my Dad and I ended up buying our cars (two years apart) from Reeves in Tampa when Fields in Orlando (where we live) couldn't go a little further to deliver. First, they were unable to locate the car I wanted in whatever inventory database they used (so I went home and located it myself online - at Reeves). Next, when I emailed the sales rep the next day further inquiring about the inventory they did have, he never replied to my questions. Finally, Fields claimed that they were giving us good deals on the inventory they did have - although I found a better package for less money at Reeves. While I appreciated the Fields sales rep patiently test driving several different cars with me over six hours - and because of his labor I wanted to give Fields my business - I just don't think that the follow through, communication, persistence, or frankly, the caring, was there. So off to another dealer we went and I think that's just how it's going to be for these guys with their easy sale / can't be bothered philosophy. read more

Unreliable! First, let me say that I have two negative sales experiences I am reviewing. The first one relates to my fiancee. She was looking for a new car. I recommended BMW because my experience (Hendrick BMW in Charlotte) has been amazing. Anyway, we went to Fields at Winter Park to look. The salesperson acted like we were a bother to him. She became frustrated, and we left. One hour later she leased a Lexus. My experience originated from an end-of-lease letter I received from Fields/BMW. The letter told me to come in right away, and they would waive the last 6 months of my lease if I leased a new vehicle. After going thru different vehicles for almost 2 hours, the sales Manager (Saif Aman) told me that he really couldn't help me until December 1. The letter says nothing about December 1. The only date it mentions is December 5 which is the offer expiration. Regardless, I told him they wasted my time, and I would be leaving. I asked for a business card so that I can refer to a person when I spoke with BMW. He went and got the General Sales Manager -- Mike Spann. This guy tried to tell me that because they were so busy, the letters went out prematurely... Remember the expiration was December 5. If they went out prematurely, and they couldn't help me until December 1, when should they have been sent? Anyway, he asked if they could work up some deals, and send them to me so that I could review them prior to December 1. I told him yes. He said they would get some information over to me right away. I have been waiting 5 days, and haven't heard a word. The problem for me now is that I will not believe anything they tell me anymore without proof. I will not go back to Fields BMW, or any other Fields dealership with this kind of experience. I hope this helps someone when they're considering this dealership. It certainly would make me think twice... read more

Definitely some of the worst service that I have received when it came down to it... I recently brought my car in for servicing and got a new service advisor.. ok no biggie, car needs service, take it to the dealer, they fix the problem, no problem.... I wish!!! So here's the run down. I bring the car in, and of course there only objective is to rip you off... So cool, they change the filters, oil change, all that good stuff that should be done in a servicing right... ok, should be simple and not pocket breaking but of course that was a ton of cash off jump... but let's not forget, now they tell you what's wrong wit the car that you don't know about.(so called)....ok... So that trip turned to a servicing between 300-500 bucks!!! Hmph, ok fine, Paid that!!!! Just for basic service mind you... ok!!! Now, they tell me everything that's wrong wit the car from there standpoint, of course which now totaled 3,500.... wth!!! Ok so now, let them tell it, now I have oil leaking somewhere in the engine, a gas leak, and my back brakes needed to get done... ok that's fine... all this wrong wit my car but , mind you, my car had no engine sensor lights on at the time it was brought it... I picked the car back up after they did the servicing, and I realized now my service engine soon light is on... why would it be on, I jus got the car serviced right?? Ok, but I picked the car up after the servicing center was closed so, I jus got the car and left... couldn't ask questions...fine....So I called this new so called advisor, the next day and I asked him why would it be on....he honestly couldn't answer, and all he could say was to bring it back in... ok, I had my other mechanic checkin out the brakes for me the next day at the time so I didn't have the car.. I told him this and they basically got upset because I got my oil changed and I changed my starter without them and for a way cheaper price obviously... since he pulled the key info he had the audacity to tell me that I should ask the mechanic checkin it out now why its on... needless to say, I spazzed out and requested the manager!!!! Come to find out, they left up to 26 sensors unchecked in my car... which they would never say of course because, I'm not a mechanic....and why would they admit that right! This dealership is a stealership, the service is horrible unless your gonna buy a new car from them... then there all up your ass or course.... (Chris Wetterland) was and is a horrible service advisor... I would never want to do any business with this dealership again.. not like they care anyway!!!! Looking like it's time for a BENZ.... Maybe they won't treat you like scum!!! read more

Very poor customer service. No service or assistance of any kind on the weekends. Good cars but dealership so bad I'll never buy another.

I LOVE @fieldsbmw!! The service department at the #WinterPark location functions at the same level as the #RitzCarlton brand! A huge thanks to Jack Todd & Brian over there! Russ Fowler in sales is one of the best guys to deal with. He has helped me with multiple sales and I'm always please by is amazing goal for five star service. Thanks Fields! read more

My family and I spent the afternoon with salesman Chris Neal, who was so patient and kind. We came in to look at a used vehicle that we saw online and ended up test driving several BMW models. Chris was never pushy-he was simply helpful and patient...also very knowledgeable in every vehicle we considered, and extremely friendly. I would recommend Fields if you're in the market for a new or used vehicle. Thanks Chris! read more

I was lied to about my car's Carfax when I was trying to sell them back the car I bought from them after a year and a half from using it. They printed of a fake Carfax telling me it had a bad past accident of it and that my car was not worth much because of that. They offered me $8,500 for it. I refused the offer and went to Carmax where they said the Carfax was clean from any accident and they offered me $13,500. Don't trust the people at this place. read more

I had a tremendous experience recently when I purchased my new BMW at Fields. The sales staff was very helpful, and I got a great price for the car of my dreams. I will only drive a BMW from now on, and I will never buy from another dealer again. read more

Every experience I have at Fields Winter Park seems to exceed the last! My service advisor, Robert Peloquin is consistently pleasant and professional with each visit. He is very knowledgeable and always seems to go above and beyond each time I call with questions or bring my car in to be serviced. With me having an extremely busy schedule, Robert has always gone well out of his way to help accomodate my needs and resolve my problems as quickly and professionally as possible. I would highly recommend Fields Winter Park and now have a hard time believing I will ever own anything other than a BMW! This dealership consistently provides excellent service! read more

Mike Crenshaw at BMW Winter Park is absolutely amazing; communicative, honest, and most important- he goes to bat for his clients to ensure they receive the best in customer care and the maximum is savings for their vehicle. Our experience with him was bar none, and I can confidently say Mike is the personification of BMW Customer Service. We will continue to buy BMWs for us and our family for years to come because of he is there to assist us. Kait Doulou and Greg Drolshagen read more

I now have my second BMW from this dealership and the sales staff were excellent. I can highly recommend Justin Rowe, not pushy at all, very knowledgeable and very professional. Service here is always a pleasure, I have never had any issues. read more

Just left and wow truly wonderful service. Everyone there was extremely friendly and helpful. The man who really saved me on two different occasions goes by the name Richerd and wow has the guy saved me. Both times I went to fields I had a blown tired and both times I was in a huge rush and he really was a life saver. In both instances I thought there was no way I'd be out of there in time(the most recent was today when I had a flat 3 hours before my third day of work and I really did not want to be late and Richerd made sure I was on time. Overall great bmw dealership and I highly recommend it to anyone that is looking to buy a car or get theirs services etc. read more

I am so angry at Field's BMW in Winter Park it's not even funny! My husband and I are looking to buy a car and found one yesterday morning on their web site. Both of us contacted them separately asking if it was still available and to come in for a test drive. We heard back, was told it was ready for me to see and I had an appointment for this morning to come in. I get there this morning and guess what??? They sent it to the auto auction last night AFTER confirming my test drive!!!! When I said the lady I'd spoken with confirmed the car was available, the salesperson says to me, "she's just an Internet person." He tried to offer me to other cars that didn't even compare to what I was in for. read more

Everything about BMW Winter Parks was amazing! Tim Hanna is the greatest car salesman ever! There was no pressure . He was very patient. I test drove a lot of cars and had umpteen questions before I chose mine. He worked with me to find the best deal possible. My local BMW did not even make an attempt to match that offer! A week after the sale I called him with with questions abut the contract. He was very prompt and patient answering my questions and addressing my concerns. I think that just speaks volumes about Tim and fields BMW! I might have almost enjoyed my car buying experience! read more

Every time I have taken my car there I have been disappointed. Yes, the people are nice, they feed you, blah blah blah... but where it really counts, their workmanship... they are greatly lacking. Top 2..... Bought tires & paid for an alignment...NEVER was right, even after going back and riding with a manager, so my tires wore uneven. Most recently, the recalls....they ordered my parts, never called me (although they said they left a message, but couldn't tell me the date and time)...they ordered the parts again...they did the work, I'm guessing, but also broke my visor clip and put 2 dings in my door jam.... "we're sorry"...... read more