I was so fortunate to have found this wonderful shoe repair shop. I was prepared to leave my boots…read moreto get new heal taps on them. Surprise! They did the repair right then and there. The next unexpected situation was the price-so reasonable. They have my business in the future.

Great service, fair prices and excellent work. Wish they were open more days a week but worth…read morewaiting for a day they are there.

I had put off repairing my Birkenstocks until the heels were worn off and the cork was compromised…read more I got a great price on a resole and cork refill. Love having my shoes back with a whole new life!

Oscar resoled a pair of costly boots my hubby was not ready to part with. It was cheaper than a new…read morepair, and so why not. When we picked up we were so surprised at the quality. Oscar's soles are better than the original. Hubs will enjoy his newly freshened favorite boots for many more years. I dare say that his work is of such a high quality that I will not need to pay his shop a repeat business anytime soon. I cannot say enough nice things about how great the work is, not to mention how welcoming and smiling Oscar is when he greets a customer. I will go back again the next time I need this kind of work, it was worth the 45-minute trip to Tarboro.

Was able to repair a very special leather bracelet and even reinforced another area on the bracelet…read morewith no additional charge!

Great service, shoes were repaired. Well, cost to repair heel was fairly inexpensive. By far the…read morebest I've seen so far.

11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Fantastic, locally-owned and run shoe repair shop. They are fast and willing to work with you on a…read moretight turnaround if asked. The quality of repair is better than I have experienced at any other shop in town. Willing and capable of fixing any and everything from the cheap pair of shoes that you love and wearout often, to the really expensive, intricate pair that you might be nervous to trust someone with repairing. Incredible leather knowledge and workmanship. Many of my girlfriends will only take their designer bags here for cleaning and repair. It's our go-to for resoling my fiancée's dress shoes as well. Highly recommend this place!

I'm going to be the WARNING review. I had not leather sandals that had stretched. He said so you…read morewant to add Velcro. I said it's not that simple. I put them on. I showed him what had to be done and asked if it was possible for them to do it. I repeated it has to be cut out and Velcro added to other section. He said he could. Pay up front $42. Since just adding Velcro should only cost $10-20 I assumed he understood the technicality. I wanted them for a trip. I picked them up and when I tried them the next day I realized he hadn't listened to a word I said and just added Velcro to the overstretched strap. In fact they were even worse and totally unwearable. I was so disgusted I kept forgetting about it. There are signs in every inch of the shop that say absolutely no refunds. So why bother going into speak to him. I'm always struggling for money and don't want the aggravation of their arrogance. So maybe if it's leather? Anything else complicated you will be screwed

My husband needed some new work boots so we headed to the closest red wing. The customer service…read morewas great and actually educational.

I just had the nicest shopping experience at Red Wing Shoes Durham - I had no idea there was a…read morelocal store until I tried to order something online, emailed customer service, and they said to go through my local retailer. You can try on anything from the website, they will get it for you if you let them know in advance that you want to try it on. Excellent customer service, conversation, and boots!

BUYER BEWARE. A simple rubber heel tap replacement cost $56 and took 3 weeks. Kicker is they didn't…read moreeven bother to buff the boots.

I had a VERY unfortunate mishap with my new Louis Vuitton purse and a smoothie got all inside the…read moresuede interior of the purse. A friend recommended Santana and I couldn't be happier with the result! My bag is like new inside again and my blood pressure returned to normal. Expect a few weeks minimum but it's worth the wait... I'll be trusting them with all of my designer purses from now on!

Amazing service and great work. I will definitely be back again. My items looks amazing and the…read morecommunication used is great for reminders etc.. The price point it comparable to many local cleaners..

I wanted to get onr of my summer dresses hemmed but was told the turnaround time was four weeks.read more