We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

I have two rings, both with enormous sentimental value to me. I needed them resized. They did a…read morebeautiful job, and made them look brand new while they were at it. I'll be forever grateful.

Had a ring custom made and Jeff did exactly what I asked for! Simply amazing! Thank you so much…read morefor a ring I will treasure!

Excellent service giving individual attention to each client. Selection is outstanding. If you want…read moresomething special, they will make it for you. The quality can't be exceeded. Every piece we have bought has been excellent. We won't go anywhere else.

Starting in 2019, I sought ought to learn about wedding rings, diamonds, and ultimately to put…read moretogether the greatest engagement ring for my now wife, Veronica. Joe Soukenik and his team spent a great deal of time designing and ultimately building the most perfect wedding ring for Veronica. We are now married. The Ring: The ring is rose gold with a modified, diamond lined infinity band. The 1.0 karat round diamond sits elevated on top. Folks, this is the most attractive ring anyone of our peers have ever seen. it is NOT a 20,000$ ring, yet Veronica's ring gets compliments more than those who have far more expensive rings. Why? it is because Rivchun and Sons know what they are doing. It is the woman whose finger the ring is on... It is the custom work... and lets face it, the high grade diamonds make a huge difference. First experience... I came out from Los Angeles, as my brother and relatives in the past have used Rivchun. The Rivchuns are now the Soukeniks, and Joe Soukenik is the master jeweler and owner. Been there for most of his life, smiling with thanksgiving. His staff is friendly, all of them are into what they do. Without exaggeration, Joe Soukenik has probably brought hundreds of individuals in to his windowed office and has spent the great expense of time with them explaining Diamonds (gradations, shapes, ratings, and all the rest). He took Veronica and I into his office and spent an hour and a half with us. He is so excited about his work, and you can tell that it isn't a rouse. He would've spent 5 hours with us if we had that many questions. We left with greater understanding. Joe is a disarming, attentive person. He also has that great Cleveland work ethic that few folks know about. We live in LA, grew up in Cleveland. i'll tell you, I don't know one Clevelander that doesn't consider a work week to be less than 50+ hours. The best, and they pride themselves on their work, which is why Clevelanders set a high bar for the businesses they patronize. In LA, we give thanks if an employee says hello. Joe, thank you for your endless patience. At no point did your tail feathers get ruffled, as I know I delayed and kept changing ideas. Anyways, we are so happy to be established with you all. Joe has recently been blessed (and he knows it) to have his son Jack join the team. Jack is a younger version of Joe and emits the same high vibes. Rare. While it may exist, I know of no other jeweler that will treat each customer with the same respect and same price point. I am not the most trusting when it comes to jewelers. I checked out everything claimed here, and voiced skepticism. Rivchun holds up and they are smart because they do what they love and beleive in great service. The Parking is simple, for being in a historic downtown Cleveland building. you simply park on the 3rd or 4th floor in the parking garage next door, and there is a skywalk to the City Club building. Fun. Bonus: For our wedding, they loaned Veronica these jaw dropping barcelona diamond earrings (potato chip shaped). It is these things that make a big difference. May God bless the Business and the Team at Rivchun jewelers Rick and Veronica Corsillo

Chagrin Fine Jewelry is great! They carry Gold, Silver, Diamonds, Pearls & Antique jewelry. If you…read morewant something custom made the owner will design it. He also does engagement & wedding rings. There is jewelry & watch repair. They will buy gold, platinum & gold coins. It is a family owned business run by husband & wife. They will greet you & help you find the perfect gift or something for yourself.

The owners were very helpful and friendly. My engagement ring had a huge scratch on the bottom…read moreapparently from being sized incorrectly and they replaced the soldering and re-did the rhodium plating, it looks perfect now and they got it back to me in less than a week, excellent service!

I broke the arm spring on my $900 prescription glasses. My eye doctor said they couldn't be fixed…read moreand I had to buy a new pair. I found the "Eyeglass Doctor" online and the reviews convinced me to stop in. They assured me they could fix them and quoted me $82 w/tax. It was a bit more that I expected but still less than 10% of what new glasses cost. The only bummer was the wait. I was told three weeks at dropoff because of a backlog of repairs, but my claim check said five weeks. Since I had a backup pair to wear I decided to wait, plus I figured they must be doing good work if they're so busy. The wait was worth it - the repair was very well done and my glasses fit great again. I would absolutely use them again and you should too.

Well the price was right, however it's the customer service woman RuthAnn, she was exceptional ,…read moregoing above and beyond to help me. I was waiting for the Jeweler and I told RuthAnn that I would go to Goodwill thrift (which was next door) to wait& come back in 20 mins . Soon RuthAnn came to the store to tell me my watch was finished. I was surprised and appreciative of the news. Young's Jewelry is my place when I come back to Ohio for a visit, and Recommend Highly!

DO NOT take any jewelry of worth to this establishment. I broke a tip of my prong and he did not…read moreeven match what was there. Teeny little tip that may or may not hold. Also, wore the rhodium of completely and didn't even redip it before he gave it to me. Very poor workmanship. Follow up 1 day later. There was a sharp nick in the gold under where he added the tip. Now the diamond above that is gone. Again, this is the worst place you can take your jewelry to.

Great service when I took my watch in for a battery. They had it in stock and installed it and I…read morewas on my way. I also had to have a repair (re-link) to my watch and they did it at no charge. I would recommend this store and the professionals that work there.

Had a wstch resized here Tommy took care of it while I waited. Great service and companyread more

It is great, because I needed a battery replacement for the watch.I went and they was closedread more

Very honest, excellent work! Went in with my late mother's diamond on a referral to pick out a new…read moremounting for my wife and found one that I liked. The owner asked if I would like to have it set today. Then he asked if I would like to watch him set it in the ring since we hadn't worked together previously. No one would have done that elsewhere, as I had asked other jewelers and they all said no. As he worked on it he explained every step to me. They are very skilled jewelers. Watching the owner set my mom's diamond has given me the confidence to recommend them to everyone I know. I will certainly be back and won't go anywhere else for my jewelry. BTW, they have moved to Highland Heights, Ohio, but have the same phone number. It's only 10 minutes form the old location on Mentor Avenue