Tony is great at what he does!! I have been other places and he definitely offered me top pricing…read morefor my items. This was my first time working with him but will definitely not be the last. Oh and came to me so I didn't even have to travel anywhere! Doesn't get much better then that!

Only had a phone conversation about something---BUT---the two gentlemen I talked to could NOT have…read morebeen nicer! When I want to buy something they CAN sell, I will go to them!

This place is a joke. They try to low-ball u on good stuff…read moreAnd get a attitude when u call them on it. They treat ppl like they were dope fiends poor customer service

In the search for the perfect engagement ring, the list of options is virtually endless. This is a…read morevery overwhelming feeling when you have no prior experience buying jewelry. Needless to say I was a little overwhelmed and guarded when it came to the whole experience. This all ended the day I was referred to The Cleveland Jewelry Exchange. The second I walked in I was greeted by Larry who actually opened the door for me. I proceeded to explain my predicament and he proceeding to not sell me but instead educate. He pulled out his 4 C's Chart and even gave me a Diamond Loupe! He then encouraged me to go to other stores to compare quality and styles knowing that he could provide the best product for the best price. After a couple weeks of searching I found the perfect ring and went back to see Larry. He was able to make the exact same ring with a FAR BETTER quality diamond for much less than all others. I was able to get exactly what I wanted for the budget that I was staying within. Larry single handedly made this an enjoyable experience. During the proposal the girlfriend didn't have a choice but to say yes after showing her a ring like that! Not only will I be recommending everyone I know to Larry but I am also a customer for life! Thanks Larry for everything!

I had a terrible experience i came in with some Jewelry. I was giving when my grand father passed…read more I just wanted to see if it was real. He instantly goes this sh** is fake. I was like ok. Can u tell me a lil more because is says it 14k Italy on it. Refuse to answer questions cust at me. Then just said im done and walked away. I wasn't even in the store 2mins. Iv never been so disrespected in a place of busy in my life. Never trust the guy you see in the commercial. Extremely rude and disrespectful. This site won't let me give it zero stars but if i could I would. Conduct your self better.

They were amazing me and my fiancee just went and it was so cool so much stuff and very pleased…read morewith the customer service the lady was super sweet and helped. Definitely recommend

There are much better places to go if you're looking to sell silver and gold. I took in a bunch of…read morepre 1964 silver quarters and dimes and they gave me a number. I wanted cash but all they would do is give me a check. I was told they are not a bank, which I thought was rather rude. When I asked how they arrived at the offer number, he was super vague...something like we take what we can get for them and then try and make a little money...lol. He said they don't do percentages. Well, when I figured it out, it turns out they offered 18% less than what the silver content was worth. That's a pretty big number. The reason for 2 stars is...it may be a good place to shop if you know what you're looking for and compare prices but it's definitely not the place to sell anything. They lowballed me on sports cards a few years ago...but that's another story.

Awesome people with reasonable prices! Always respectful and kind! Have taken tools and gold and…read morealways get a great deal!

Everyone was super friendly! Dina was so great and her family's dogs were so sweet and i loved…read morepetting them! Definitely will go back again, best family owned pawn shop around.

I made a purchase via the phone after seeing an item on the website. Evan was extremely helpful…read moreand answered all my questions. The item was shipped the same day I made the purchase and arrived carefully packaged with a lovely note and a velvet storage pouch. The bracelet is unique and the highest quality. It was delight to do business with Dewitt from beginnIng to end and I would not hesitate to purchase from them again.

Tucked away in the arcade and worth the walk. Evan is knowledgeable and very helpful. I wanted…read moresomething special to celebrate a life event and Evan knew exactly what I wanted. Other stores had similar items that were significantly smaller for a much higher price. The selection was wide and I came out with the perfect item. Thanks again for many years of beautiful jewelry.

I am glad I bought my gold before this last rip. The US regime is on its last legs and has printed…read moreUSD into oblivion. Stock market, gold, housing haven't made tremendous gains, it is just our dollar is losing power. I used to shop at Dewitt downtown, it is too much trouble to find parking etc... Last few times in there it was too busy to get a word in. I took a few pieces here to have them repaired. Very fast on the repairs. Now I can walk around with my ten chains on like Drakeo the Ruler. Just hope I don't get robbed. "Ten chains on, my neck hurt."

Employees were great. Place is clean and well kept. It's jewelry. The price tag is never what it…read moreseems. Fortunately, I think it worked out in my favor somehow or another. I bought a necklace and had it turned into two price bracelets for less than what one bracelet would've cost me? I guess that's where you have to start questioning the integrity of any original prices again it's a jewelry store so nothing is ever as it seems.

Over the years I've taken numerous laptops, Nintendo switch, a tv and probably other things I…read moreforgot about here to pawn. I feel like they have always given me a reasonable amount. They have asked me how I much I need every time and they have never given me muchl lower than what I needed at the time. This was all before COVID hit though. Maybe they don't give as much anymore but I never felt like I was treated poorly by anybody there, and I don't go in expecting to get $1000.00. I figured if you are there to pawn something, then you need money pretty bad and should take what you can get. Just saying.

I would NOT recommend this place to my WORSE enemy!! There's a younger blonde that works there that…read morehas ABSOLUTELY no idea on how to do her job. I went in to do a pawn loan on a $2000 camera. She literally said the charger wasn't right and she couldn't accept it. Here's the kicker the charger came out of this box so how are you going to tell me that it's the wrong charger?? This is my 2nd NEGATIVE experience with this women!! I wasn't expecting to get much at all but to say you can't take something bc the charger is wrong she literally wanted to argue with my fiancée about it. But it really was the correct charger. I'm absolutely flabbergasted and disgusted with that place!!!DO NOT GO HERE UNLESS YOU WANT TO GET RIPPED OFF && waste your time..!! BTW this is for the new location at the EASTGATE PLAZA NOT BYE MOGADORE RD.. YOU HAVE BEEN WARNED!!!!

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.