We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Stuart designed the most beautiful custom made ring for my fiancé. I had a ring from my great…read moregrandmother and he transferred the center diamond into a new custom band. It came out perfectly and the price was much better than any other jewelers I'd seen in the Cleveland area. Highly recommend and will be going back!

They created the engagement ring of my dreams. I brought them a ring I had as inspiration and they…read moredelivered exactly what I asked for more sparkle and more durability

In the search for the perfect engagement ring, the list of options is virtually endless. This is a…read morevery overwhelming feeling when you have no prior experience buying jewelry. Needless to say I was a little overwhelmed and guarded when it came to the whole experience. This all ended the day I was referred to The Cleveland Jewelry Exchange. The second I walked in I was greeted by Larry who actually opened the door for me. I proceeded to explain my predicament and he proceeding to not sell me but instead educate. He pulled out his 4 C's Chart and even gave me a Diamond Loupe! He then encouraged me to go to other stores to compare quality and styles knowing that he could provide the best product for the best price. After a couple weeks of searching I found the perfect ring and went back to see Larry. He was able to make the exact same ring with a FAR BETTER quality diamond for much less than all others. I was able to get exactly what I wanted for the budget that I was staying within. Larry single handedly made this an enjoyable experience. During the proposal the girlfriend didn't have a choice but to say yes after showing her a ring like that! Not only will I be recommending everyone I know to Larry but I am also a customer for life! Thanks Larry for everything!

I had a terrible experience i came in with some Jewelry. I was giving when my grand father passed…read more I just wanted to see if it was real. He instantly goes this sh** is fake. I was like ok. Can u tell me a lil more because is says it 14k Italy on it. Refuse to answer questions cust at me. Then just said im done and walked away. I wasn't even in the store 2mins. Iv never been so disrespected in a place of busy in my life. Never trust the guy you see in the commercial. Extremely rude and disrespectful. This site won't let me give it zero stars but if i could I would. Conduct your self better.

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Nikki was very helpful. This is a family business. Custom art designs. One of a kind gifts…read more Personalized service!

I stumbled across this shop recently, and I was very impressed with the product selection and…read morefriendly service. They offer a wide range of styles, sizes, and materials as well as basic tools for beading. They carry wooden needle cases which I had struggled to find last year. There is convenient free parking in front. Highly recommend!

I've been to this bead shop on multiple occasions and always find everything I need, plus things I…read moredidn't know I needed. They also feature local bead artists and designers. They also offer jewelry making classes. Love this shop and highly recommend to everyone.

I am not sure who we worked with but from the moment I made the first call to see if there was a…read morevery particular watch in stock from the last time we went in, the customer service, the exceptional cleanliness and professionalism was outstanding. Although THEY didn't have the particular watch (very sought after and popular watch at the moment), they continued to help us size the bracelet at multiple times, not because they messed up the sizing but a new watch comes with getting used to it. Thank you for your help!

Always have a great experience at Alson. Becky is a very helpful and never seems to be in a rush,…read morewhich I appreciate. I have purchased a handful of items from Alson and I am extremely satisfied with all of them. I look forward for the opportunity to purchase my next watch from them.

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more

My husband and I had a great experience with Taylor Beatty at Brilliant Earth. She was extremely…read morepolite and listened to every word I said. She wasn't pushy which is a huge thing for me and definitely just wanted me to be happy. I don't love how you have to purchase protection for the jewelry but that is absolutely nothing against Taylor. Thank you Taylor!

Brilliant Earth has proven to be nothing more than a bulk-buying mall jewelry outlet posing as a…read moreboutique shop. My daughter asked for her fiancée to purchase her engagement ring from them based on their first ecologically responsible claims. When she brought it back for sizing they guaranteed it would be available between 6/19-25 as they were relocating to Sweden on 7/6 - they told the representatives not to take it if it wasn't guaranteed to be back before their departure: not obit was it not available, it as lost in a black hole of jewelers row in New York & nobody could find it for over a month. Their head of customer relations at the corporate office, Jillian Jara, lied to us stating that the jewelers working on the ring were employees of Brilliant Earth when they are in fact all third party contractors. Their store manager Andrew promised to meet us when we picked up the ring, and when we messaged we would be there he left early for the day. Now we are left with having to pay an international VAT of 25% of the value of the ring - & brilliant earth refuses to help in any way. Buy from a reputable small jeweler that makes their own jewelry, don't do business with brilliant earth.

Carolyn K I was…read morecleaning out some drawers and found my deceased Dad's 1941 class ring. I had it fixed before and it broke yet again. I also found a commerative ring given to my late Mom for her dedication to her employer and her attendance. I looked up where the best Jewelers were in the Cleveland area. Gino's Jewelers was rated the absolute highest. And it was close to me. I stopped by after work one day. Mike waited on me and I told him that I wanted to use one (Mom's loyalty ring) ring band to enforce and fix my Dad's class ring. I also told him about a necklace that was pulling my hair out at the nape of my neck that I wanted to get rid of because I heard they buy gold there too. One week later, I had my Dad's ring back on my finger, the hair grabbing necklace sold and a check for the left over gold. I can't even explain how grateful I am to find a Jewelers that I trust. Mike also looked at a bunch of old jewelry that I wanted to get rid of and let me know what was gold and what wasn't. You can not go wrong visiting and trusting Gino's. If you want a fair price and a trustworthy company, Gino's Jewelers is definitely the place to go Thank you for my ring and for the great experience. I will be back to purchase the gold necklace we spoke about.

Wonderful Experience! My fiancé loves the ring…read moreMike worked with me for months! He helped me to decide on the ring and the diamond. He allowed me to alter the ring in many ways to make it the PERFECT ring. I will definitely be using them in the future for any jewelry needs.