Consistently crappy service. Great selection and I would love to shop here but every time I come…read morehere I am appalled by terrible staff that works here. Today I came to buy shoes. As I know exactly what I want, I instructed sales person which shoe model I want to try but the sales person could care less. They brought wrong shoes told me they don't know about display models I inquired about etc. Delivering shoes and answering questions seems to be too much for them. Damn it. Nice store - but I will not set foot in it

I went here to get a pair of sneakers. I love the selection of the way my shoes fit. The guy was…read morenice and friendly and helped me find the sneakers. I want would definitely recommend going to this location. I also went and got a jacket like a sports hoodie. Great selection price was affordable. Wasn't a long line at all praise moving and easy transition out.

Nicely stocked, friendly staff this what I expect from REI…read more Only suggestion is to increase front desk staffing as the wait times can be long due to their chatty team members. Place can be packed during sale events, bring your patience!

Great store with lots of offerings. Camping, hiking, bikes, dog supplies, shoes and not just the…read morehiking ones!!! The only thing better than offerings is the staff at this store! Really great staff

As of 7/16/24 they have modified store hours. Came at 6:30 since online showed would be open, but…read morewas not the case. Call before making the trip.

I called a couple of days ago to see if they had a certain style of pants in stock. The nice lady…read moreon the phone asked some leading questions to not only make sure they had the pants I was looking for but also additional options just in case. Fast forward to today, I went to pick up the pants and the lady I'd spoken to on the phone was there and she turned out to be the manager. I tried on all of the pants she'd set aside for me but was still having trouble with the fit so she circled the store and found me even more additional options. I think I stayed close to an hour there! I've never had a retail experience like this, where someone is truly invested in making sure I get exactly what I need and that I feel comfortable with my choices. She seems like she genuinely enjoys her job and that was so refreshing as a customer who really wasn't sure what she was looking for. Thank you for your help and I will definitely make the trek back

Called about a shoe four minutes before they closed. Sales person said she couldn't look it up…read morebecause they were closed and she didn't have time to help. Meanwhile another sales person in the back was yelling GO AWAY, WE ARE CLOSED assumingely to people in the store. When I called again on the next day, nobody answered the phone for four hours. Called Perimeter Mall Management who had security go ask if their phones were working. They said workers in the store were fooling around and they could hear the phones ringing. (I was not surprised to see a 1-star review when I came here to post this.)

I really value true customer service and you have an employee named "YORRI E." she is truly a…read morespecial person. Everytime i visit the store she always convinces me to buy more and I do, she goes out of her way to make sure I was getting everything and more that I came for. If I had an employee like her I'd keep her a secret she really Diamond . Really appreciate her help ill always come back because of her and tell my family and friends about the store her and her great attitude. Yours kindly Marco

I'm giving this five stars, because there's not room to give it 10. Great place to go if you are…read morethe first time Fisher or a seasoned veteran . They offer a fly fishing 101 class for anyone who wants to get into fly fishing. It was a great two hour class that included the equipment you need and even how to cast a flyrod. Not to mention knot tying as well. Go see Jeff and Hunter as they will guide you through what you need without breaking the bank. I love supporting local businesses and this is one that I will be supporting for a long time.

I'm new to fly fishing and finally decided it was time to get my own waders/boots and stop bumming…read morethem off my friends. Came into Alpharetta Outfitters and got tons of help from Hunter, who took the time to answer my questions and help me find the right gear for my budget and level of activity. Great selection of gear at very reasonable prices, will definitely be coming back as I need to add to/replace any gear.

My husband and I were shopping for a few shirts, so we decided to walk into our local Nike store…read more When we walked in we notice the store was empty, and there were 5 to 6 employees in front and behind the counter chitchatting and laughing. Not one employee said hi nor asked what we were shopping for. We walked around the men's section looked at a few shirts and decided to leave and go Lululemon which is only a few stores down. Not one employee said bye! I see why no one was in Nike because they were in Lululemon receiving better service!

I was shopping at Nike for 25 minutes before I could get help from a sales associate. Once I…read morefinally got help and checked out, I signed into my app the sales associate saw my coupon and then mysteriously would not honor it. I have shopped there several times and usually have a hard time finding help. I don't think I will be shopping there again

Excellent service! Hired them to move an older treadmill from one floor to another. Very…read moreresponsive, easy to schedule. Fair price. Nice guys.

Wanted to purchase a treadmill and rower for home use and always like buying from local stores. Saw…read morePremier Fitness and thought I'd take a look. They have some great choices to choose from and decided I liked the Echelon range. The sales guys were awesome and very knowledgeable and we had a great chat. I think Dale (store manager) could chat more than me. Haha. Anyway, they price matched both systems and instead of the standard 1 year warranty, they offered 2 years for buying through them. Great deal. Thanks Dale and Premier Fitness.

For Josh to be the owner, he has a real bad attitude and his customer service is bottom of the…read morebarrel poor. I've frequented this location often as I do the Buckhead and Buford location and I only return due to a pleasant experience. In past visits the staff has been helpful. The staff should give Josh some pointers on customer service. I usually get a few things but this time I put something back and cut the visit short. If I didn't have a tee time shortly I would have left everything on that counter and went across the street to Walmart. Next time though....

Staff is super unprofessional, rude, and aggressive. Never giving my business to this location.read more

--Shout Out-- Shout out to Sharon for helping me with my…read moreorder. I had placed an online order and had not received a confirmation pick up. She by-passed the system and got me my shoe right away. --Location/Parking-- Located in the shopping strip across from North Point Mall. Plenty of parking, next to a Georgia Spa. --Ambience-- Various shoe accessories and New Balance on display. You have so many to choose from, I was a bit overwhelmed, but Sharon helped me find the right shoe and even gave me style suggestions on when and what to wear. --Service/Staff-- I can't say enough about the staff for helping me out when the online order did not go through. I think if the employee did not help me. I would not have a pair of New Balance right now. --Products-- I'm so happy with my New Balance, there is a reason why they are trendy and stylish right now. --Capacity-- There were four people on staff, so they can help over 12 plus customers at a time. There was plenty of room to browse and look for footwear. --Overall-- Recommended to try and talk about footwear and styling on what type of New Balance would fit and work for you.

I ordered socks to be shipped to me since the online app took my order twice then cancelled it…read moresaying they couldn't verify my address which was absolutely ridiculous. However, despite me saying ship them to my home address the person taking the order at the store pulled up an old PO Box I used to have at PakMail. For almost two weeks the package was lost inside the PakMail. The manager there is Michael and he signed for it so I know it was there but misplaced. I thought it could have been returned to sender also. So I called the New Balance store to tell them about the mixup. The store tried to make it right by ordering a second package of socks to be shipped from the Mall of GA store. It's going to be delivered to my house. Today I stopped by the PakMail to see if my package was found. It was at the bottom of a bin. I don't know why they couldn't find it last week. I just called the Alpharetta store to tell them the package was found and I wanted to pay for the second package. Mark answered and I tried to explain what happened and that I wanted to pay for the second package of socks. He must have been busy or in a bad mood or he didn't believe me. He curtly said enjoy the free socks. If it was a screw up on their part I shouldn't have to pay. It just doesn't feel right. I'm an honest person. Oh well, I go there at least once a year to buy shoes and socks.