We enjoyed Firehouse Subs often. However today not so much. My husband brought home sandwiches for both of us. Within, 30 minutes we are both sick. We both ate the Italian Subs. read more

This was my first trip to a Firehouse Subs and I am extremely disappointed. One employee was wearing a wrinkled Bud Light t-shirt. Another employee was wearing his mask underneath his nose as he was making food, even after I asked him to wear the mask correctly. Various employees had long hair, both male and female, and no one was wearing hair nets. Overall, it was very unprofessional and I felt really uncomfortable. I never write yelp reviews, but I felt the need to after my visit tonight. read more

Could not follow simple instructions ("no mayo") on Grubhub order -- entire sandwich arrived slathered in mayonnaise. When contacted, they refused to replace my order. read more

We ate here not knowing what to expect, and we tried not to get our hopes up since we abandoned Subway a good five years ago (yuck!). Luckily, we were pleasantly surprised. Firehouse Subs are super tasty, especially when you get a warm one. The atmosphere is cute as well. We'll be coming here often. read more

Better than Subway or Quiznos, but I prefer other sandwich places over this one. Not sure what it is that they could do better, but the sandwiches are just slightly above average in my humble opinion. I like the atmosphere and the business plan, and definitely will continue to eat here. Next time I'll put more effort into figuring out what it is they could do better and repost. read more

Well this was my first visit here today. I had the meatball sub combo. The only thing I can say is there was no flavor. The meatballs were bland -Meatballs do not need to be bland. I don't know if you've ever eaten IKEA's Swedish meatballs But they are just delicious. Or good Italian sausage is just delicious. But these taste like mush to me. in the sauce tasted like Chef Boyardee or something of that nature. Totally bland.There were about Four or five people Mostly standing around and my order took much too long. I doubt I will be back... read more

Excellent sandwiches made to order. Must tastier than Subway, which has turned to a more processed flavor to me. I've had the Italian and the Meatball and both were great. The Meatball sub is HUGE so bring your appetite. read more

Great place for sandwiches by far. Their sandwiches are more tastier than Subway or Quiznos, also you can taste the ingredients bite for bite. The hook & ladder sandwich and Engine Steamer are worth a try. They are definitely an establishment that helps out the community and involved in various fundraisers (you have to visit to see their awards and community recognition). They have a soft drink machine that offers so many varieties for selecting a specific soft drink/ soda. Their prices and portions are well balanced by all means. read more

One word - AWESOME! We tried out Firehouse Subs for the first time a couple of weeks ago and have been several times since then. The subs are phenomenal - you have to try the Brisket and Cheddar - best brisket sandwich (and I have tried a few in my day). Turkey, bacon and ranch - great too. The service is great - very friendly. It takes a bit longer and costs a bit more than your typical chain sandwich shop (think: Subway) but totally worth the wait and the cost (think: no food poisoning, moist and meaty sandwiches and great service). I can no longer set foot into a Subway, Firehouse Subs has ruined me (in a good way). They have definitely found a new regular customer. read more

I love the firefighter theme. Great subs. Subs are loaded with ingredients, but friendly and helpful staff asks you how you want your sub every time. A few sizes to choose from; my husband and I get the medium combo which comes chips and a drink. Their drink machine is hi tech with probably 100 combinations to choose from. Restaurant is very clean. 100x better than Subway or Jimmy John's. Recommend Firehouse! read more

Great sandwiches and atmosphere! They have TVs to watch sports or whatever is popular. Fast friendly service.

I have been to a few different fire house locations, the subs are always pretty good but the service at this one makes me not want to go back. Three employees standing behind the counter when we walked in, they look up but say nothing. We stand at the register for almost 4 minutes before I say "are you guys still open" the girl says nothing, takes her gloves off then goes and washes her hands then comes to the register and asks what she can get for us. Plus my order was wrong and had to be remaid. I had the hook and ladder and it was good, but the service put a bitter taste in my mouth. read more

The reason why this is getting a three star is simply bad service. The food is amazing don't get me wrong but the service is horrible. I'm not sure if I'll be returning anytime soon. read more

Always great service and the food is amazing. Firehouse is always my go-to place when I decide to go out for my lunch break

I love me a good sandwich and thats what this place does. They use quality meats and breads unlike subway and quiznos and they aren't afraid to put some extra meat on your bread unlike subway. You can also tell turkey is turkey here unlike some of those other sandwich places were you have to guess what flavor of meat you are eating. Overall This place is my favorite sandwich spot in Albq. read more

Such great food and customer service. Everyone is so kind, so helpful. Every experience whether dining in or ordering takeout or catering is a pleasant one! Every single staff member goes beyond expectations to ensure good food and fun! Additionally, the company is a good community partner!!! read more

We had Firehouse cater the "Welcome Back Teacher" lunch at Enchanted Hills Elementary School in Rio Rancho on August 16, 2017. They did a fantastic job. Delivery was on time. Presentation of the sandwiches was wonderful. Didn't need to explain what sandwiches were what. Food was delicious (Teachers and staff made several compliments). They loved the cookies, too. Would recommend Firehouse to anyone needing a good catering service for a large group of people. Mark and his staff were friendly, courteous and prompt. No mistakes on the order. Great job Firehouse!!!!!! read more

Big fan of this place, my favorite sub is the Club, I've ordered it already 4 times in a row. The ham is very unique, I don't think I've had ham like that before. If it's youe firat time try it, if it's too much meat for you go with the Turkey Bacon Ranch, also tasty. read more

Like! Only gripe is the lack of enthusiasm in the "welcome to firehouse" when you walk in the door. Other than that, very good food and always clean. read more

I like it. I had my first visit here a few weeks ago. It was busy and it took a little while, that is true. You don't really get service in sandwich shops. Their typically goal is to get you out of their way as quickly as possible. As long as you accept that and let them do their job, things typically go smoothly. I had the Sriracha beef sandwich and left very full and very happy. I liked their coke machine. I am not a big coke person, but I liked the flavors. Overall, not bad. I wanted a good sandwich and I got one. Nothing life changing, but it's definitely acceptable. read more

Excellent sub's. Decently priced. If I had to pick out something, its that they don't need to scream welcome to firehouse when everyone enters. Gets a bit annoying during the busy lunch. Love the Brisket, Club and Bacon Ranch. The room can also get a bit smokey but they appear to have fixed that. read more

A very good fast food sandwich joint. The best part os the decor which is firehouse inspirational and quite apropos. The sandwiches are acceptable, nothing out of the ordinary, most are hot sandwiches and are certainly a level above Subway's Sandwiches. A nice feature is that the bread is available in different sizes so you don't have to order a sandwich that is larger than you need. They also have a very nice hot sauce selection, that is at the end of the counter (at the opposite end away from the register). Th place is bright and airy, there is a TV on but its a bit hard to hear t above all the conversations and tis place is definitely kid friendly with its formica tables and tile floors. The decor is interesting enough to show the kids and take some good pictures. read more

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I would recommend this deli to anyone wanting a change from Subway. Food is great, staff is friendly and I can get anything on the menu turned into a salad and they don't even charge extra. I fully recommend this joint to everyone. read more

This was my first and last experience to firehouse subs. Very poor customer service. There was nobody in line and only 1 table of customers, all the workers were just standing around talking to each other even though it was very obvious we had never been there before. I asked a few questions to the lady at the cash register, she was not helpful at all and offered no suggestions or advice. Anyways aside from horrible service, when I got home to eat my lunch, unwrapping my sandwhich the bell peppers were chunks and just thrown on the side of the sandwhich. My first bite, I was grossed out. I forced myself to eat it as I just paid almost $8 for this small cheap looking sandwhich. I couldnt bear to eat even half the sandwhich. I ordered the steamhouse sub just fyi. I will never be back and I would never recommend someone to come here. So many better places for a sandwhich, I will take subway over here anyday. read more

Today was my first visit at Firehouse Subs. I got there about 1 PM and ordered the Hook and Ladder sub. It was pretty darn good! Service was fast and with a smile. Good food, good service, a little on the pricey side but worth it. read more

I have always loved Firehouse and always enjoyed their food but this location is by far the worst of the three that are here in Albuquerque. It is a hit and miss whether you will get the "Welcome to Firehouse" greeting. And for going as often as I do I understand that is a must for the employees. There is no enthusiasm and they direct no attention towards me while saying it. Its a shame. I went in today and they were busier than usual which was good to see but they handled the rush horribly. In the middle of the rush they had one of the crew members who was not wearing his apron or his name tag to go hold a sign outside. Isn't it more important to get the food out to your customers first?? Me personally being in management of a restaurant I thought that was poorly executed. Secondly another young lady was chewing gum while making my food. Very unprofessional. If it weren't for the fact that they were so busy I would have told the manager there, who was the only bright spot in the restaurant. Her name was Lindsay and she did a very good job. Overall I'm disappointed and not sure if I will return. The other two locations are very well run while being fast friendly and efficient. I don't see myself going back. read more

I ordered two sandwiches... the firehouse hero and new York steamer. I removed the dressing from the steamer and it was a medium. It came really small for some reason. The hero came to the size I expected. The order was made to the way I wanted and the staff was really nice. I think the way I ordered the steamer was a mistake on my part. read more

The food is fine BUT the service is horrible!! I even spoke to the manager and it wasn't any better. I will never go back again!