They didn't have my online order, and the ordering system made me stray 3 times. they ran out of white bread. And while I was waiting the "high quality" employees were editorializing about the taste or how poorly the substitutions the guest (me) made are going to taste. Such poorly quality of employees had me concerned about the management. I do enjoy the subs and the consistent quality of ingredients so I will continue to go. Hence the single star. Had it been just me I would have requested a refund and left on principle. read more

Service - 4 Stars (Very friendly) Food - 3 Stars (Very fresh tasting) All the Hot Sauces Available to Try - 4 Stars Subway, Quiznos, etc. Lots of sandwich shops everywhere. They all claim they use the freshest meats, a lot bake their own breads on site and use fresh vegetables. Yet, I like this one better than Subways. What sets this one apart is the plethora (if you don't know this word, look it up, or better yet, watch The Three Amigos movie) of hot and spicy sauces they have all lined up in cute little bottles to try out of your sandwich. Yep, pick out your sandwich, line up some bottles and try a different sauce with each separate bite. Don't forget, lots of liquid should be on hand before you begin! It's a great way to refine your hot sauce palate. After this pales as a game, try doing blindfold taste tests. Let's play: Name That Sauce. Lots of fun. Just don't plan to do anything too strenuous with your tongue for several hours afterwards! read more

I first tried Firehouse Subs at the Burleson location and was pretty much sold as my #1 fast sandwich shop over Subway, Quizno's, Jimmy John's, et cetera, et cetera. The atmosphere at the Arlington location, like the Burleson one, is friendly when you walk in, with a warm greeting as you enter, and a sincere "Enjoy Your Meal" when they bring your sandwich to you. I had the Hook & Ladder, which is oven roasted turkey breast and honey ham over Monterrey jack cheese, the first time and the steak, basically a Philly cheese steak, the second time. The best thing about Firehouse I'd say that anybody could taste from the first bite is the quality of their ingredients, particularly their meats. It was probably the first time I had really tasted the sweetness of "honey ham" and the onions and bell peppers were cooked well complementing the steak. The bread is soft on the inside with a slight toasty crunch as you bite into your sandwich, and stays so throughout the meal. With these kinds of restaurants, there isn't some magic formula or gimmicky ad that will differentiate one from the other, and the quality of the ingredients here alone put Firehouse a cut above most other sandwich places, even other so-called "premium subs" such as Jimmy John's. read more

Definitely a great spot for lunch. Hot subs, great chip variety, great soda fountain and did I mention the great subs. I live the turkey bacon ranch, and the Italian but the Hook and ladder is great too! read more

Firehouse Subs - Sandwiches Near Me - Arlington, Texas

We walked in a little before 9pm not realizing it was almost closing time. Everyone there (employees) looked mad. No one greeted or welcomed us. I asked the person at the register who still didnt say anything to me as i stood in front her, if they don't welcome their customers when they come in. Then sarcastically she said welcome to firehouse subs..not even a grin. I understand they were about to close but if you work in customer service you always treat people nice and do your job. Will never come to this location again. read more

If you like good sub sandwiches and hot sauces, this place is really loaded with a wide variety of different tastes and temperatures!! It is definitely worth the money which is a little more than Subway and probably more like Quizno's. Clean and friendly service. Great lunch stop! Oh, and try the cherry limeade!! read more

Very good subs. This place is owned by a fireman. So the store is fireman decorated. The subs have cute name to order from. I had Italian sub which was very good with a good amount of meat and topping. I would check this place out. read more

My husband and I usually frequent this location at least once a week. But for the last month we've been busy and haven't made the drive. Today we decided to try ordering with the app and pick up our meal to go. Well, upon arrival I was told they didn't make our sandwich! I thought the young man was just making a joke but he was serious! He said they tried to call me and since I didn't answer, they didn't make our meal. Ridiculous. Needless to say, we won't ever been ordering to-go again. But the sandwiches here are delicious! Better than any other place I've been. The staff is friendly & quick even when they have a full place. We'll be back again. And again. And again. Just do yourself a favor and order in store so they make your sandwich. read more

I have a hard time getting excited about sandwiches in general, especially when I'm shelling out extra dough for something that could end up being sub-par compared to what I could potentially make at home. Ok, yes, I know I'm paying for convenience & not having to do something myself, but it's still difficult for me to be totally on board. My friend & I tried this place when we were on our way to a Ranger's game. We needed something quick, cheap, & that wouldn't make us miserable in the summer heat later. The place was clean & had a lot of available seats, so that's a plus. The menu is pretty simple & they have a slew of hot sauces from which to choose. Gotta appreciate a place that loves the sauce! I agree with Steven S. - the service was friendly, but I wasn't crazy about their pace (really slow) & the fact that they got my order wrong. If it were crowded or something, I'd understand, but there was only 2 of us there. Meh. Whatever, I was hungry so I ate anyway. The sub itself was alright, though pretty salty, which I assume is from the meat itself. The veggies were alright, but not that fresh. Honestly, there wasn't anything extraordinary about mine or my friend's sandwich. Overall, pretty "meh" & maybe a tad overpriced for the quality. Maybe I'll try it again, but I'm certainly not seeking it out anytime soon. read more

I used to go here often but there was a different manager working today and I was discriminated against due to a medical condition that prevents me from wearing a mask, I'll never go back read more

Tried this location because I've heard such good things about these subs but man there is no type of customer service here, they all act like they can't wait to get out of work and if you ask them any questions you get attitude from whoever is taking care of you. Never coming back to this location read more

AYE it's Alen from BASALL, renowned food critics club. I wasn't expecting much from this place I just happened to walk in after going to the mall just wanting to try something new. The bread is world class I must say, the ham and cheese were different to what I've had before but in the best way possible. Those meatballs as well I must say are absolutely brilliant, bloody fantastic! The drinks are cold and satisfy your thirst, there's just something about the place that is really special. Perhaps the crew members could be a little more energetic, however they treated me like I was royalty, asking if there was anything I needed constantly. Great sports channels as well, 11/10 would recommend, thank you! read more

It funny that yelp is famous for having fake reviews, and what reviews they do have that are honest and legit they manage to delete. I like how my picture got taken off which showed the restaurant served me moldy sub bread and got me so sick the next day that at the time I thought I had the swine flu. read more

I got the Engineer, minus the mushrooms, mustard, tomatoes, onions, and pickle - to go. The bread was soft (better than Subway) but fairly tasteless. It probably would have been a good sandwich, except they left off the swiss cheese also, which I didn't notice at the time they made it because they don't make it in front of you like other sub places. I didn't open the wrapper until I was back on the road. When I was waiting in line to place my order, I noticed them heating some turkey for another sandwich and wringing out the juice before placing it on the bun. I don't know if it was juice from the turkey or an excess of mayo, but the sandwich began dripping immediately and then the bread started coming apart. Also, the lettuce was limp; I don't know if it was out too long or if the hot turkey wilted it. I might try them again if I have time to eat in. read more

I used to really love this location. It was super fast and always tasty. The last few times it's been tasty but somewhat slow. I had a not-so good experience during my last trip because it took a while for my to-go order. I came inside, made my order of one sandwich, and the woman checking me out wasn't very friendly and seemed somewhat annoyed that I came in. Granted, I was trying to key in my reward # and answer questions like bread/fully involved/ etc. at the same time. I got through the transaction fairly quickly went on to wait. It took about 15-20 minutes...for one basic sandwich. I think it's because there's a few order options such as rapid to-go. I was okay for a while when I noticed orders going out because I figured they were online orders. Then I noticed that people who came in after me were starting to receive their sandwiches and I grew slightly upset. I'd never waited this long for my sandwich. There were several people behind the counter, yet it still took longer than usual. I'm not sure what's happened, but I don't think I'll be back for a while if it will continue to take this long for a simple one-sandwich order. read more

Ah good. Like a better subway. More like quiznos. Too bad there is no quiznos around Cooper area. So come here if u want quiznos type subs. Try their firehouse sauce. Sooo freaking good. If I could. I'd grab and straw and drink that stuff. Just kidding I'm not that crazy. read more

I was there yesterday and was disappointed with this location the employees weren't welcoming especially the young lady with a nose earring seemed to be in a bad mood. The place was dirty I've been to several other firehouse and they are always very clean not this location, I ordered two combos the bread was not fresh and that's one of the things I love about firehouse is their fresh bread. read more

Delicious! Everything was fresh and tasted great. The bread was perfect, not too doughy or too light. The cookies and brownies were awesome too. Can't wait to come again. read more

Get a cherry limeade with your sandwich! It's perfect to wash down a turkey and bacon sandwich. Sure the sandwiches are a bit more pricey, but you get a bigger sandwich!!! read more

We really like this place. I'm not a huge sub fan, so I get the chicken salad sandwich and it is incredible!!! My husband loves the subs. Enjoy! read more

Ordered online, picked up order and went home. Opened the bag and my beef & cheddar with barbecue sauce was bread & meat. No cheddar no BBQ sauce. read more

WHAT HAPPENED HERE? When this place opened it was clean and energetic and we loved their sandwiches. Now, everything is filthy! The drink machine was out of drinks. There was sticky spills all over. It's so discouraging to watch Arlington's businesses go downhill so fast. I felt bad for the employees, this is always a failure in leadership. We bought our sandwiches and went to eat in the car because the diner was so dirty as to render our appetites less than desirable. We sat for a minute and realized we didn't even feel comfortable eating the sandwiches. We went to Potbelly instead. read more

I tried Firehouse Subs with some of my friends and it was worth our time and money. The place was clean and well furnished. The service was prompt. The sandwich I ordered was awesome! I love the bread, it's soft and tasty. So if you're looking for a place to eat and still be on your diet, this is the place you were looking for. read more

I've been going to this location for several years and I always have a great experience. The New York Steamer is my favorite sandwich and I always get it "fully involved". The staff is friendly and my order is always correct. The couple that owns the franchise are there often and always make it a point to make sure you are happy. Bonus - the mural on the wall is AWESOMELY bad!!! I love taking new people there because it always makes them laugh and is definitely memorable. If you ever have a sweet tooth definitely grab one of their gigantic brownies - they're delicious. read more

I haven't been to this particular Arlington location for a few months, as I normally go to the one in Frisco for lunch. Wow, things are going downhill. I stopped by earlier this week and they hardly had any chips to choose from, and the drink machine was out of just about every flavor. I asked one of the guys if he had any BBQ chips or knew what was going on with the drink machine, and with a blank look on his face he said "uh, just what you see" I was craving a dessert for afterwards, so I went ahead and purchased a brownie as well. I always get my meals to go there so I can enjoy it at home. To keep a long story short: Kettle Cooked Chips were good, Brownie was like a brick (soft until bit into) Sandwich had too much sauce, and was about 4 meatballs short (also no pickle or fork inside the container with sandwich) Drink, well I made that myself with the slim pickings that were available. read more

This sub shop has been becoming very popular over the years. I come here every couple of months. Everything on the menu is good. I try something new everytime. They have one of those really high tech drink machines that has vitamin water and every drink you can think of. The theme of the restaurant is fire fighting which is cute. read more

Worst firehouse ever. Staff is rude and do not listen when one is placing an order. I ordered the firehouse sub with no onions. I emphasized i am highly allergic to onions. I get my order and there are onions all over it. I take it back and explain to the counter i cannot eat it. He grabs the sandwich from my hands and proceeds to pick the onions off with bare hands and give it back to me. I stressed again i cant eat it because the onions were on there. He then proceeded to make comments under his breath. Manager finally came out and refunded credit card. read more

I completed a survey about a minor issue (sandwich order was wrong--requested no dressing) that I experienced at Firehouse Subs in Arlington. To my amazement, four minutes after completing the online survey, I received a call from the owner, Billy LaFond! He was very nice and wanted to know about experience at his location. I informed him that the employee offered to remake my sandwich to resolve the issue, but I declined because I didn't want to waste food. Overall, I was pleased with my experience with Firehouse Subs in Arlington, the employee's willingness to fix my sandwich, and Billy calling me to further address my issue. I only wish every business that I frequented had this type of quality customer service! Because of how I was treated, I will be a customer of Firehouse Subs in Arlington for life! Kudos to Billy LaFond and his team for providing great customer service and great food! read more

Firehouse subs are great, it's hard to mess them up. But what a franchise can really screw up is everything else. I walk in around 4pm, my first impression was the restaurant is a disaster. I'm starving so I continue. I walk through the foul, warm, moist odor that fills the dining area up to the cash register. Order went fine, then to the drinks. No lemons OR limes for tea. That's ok, I'll do without. Then, I head to the hot sauce to prepare for my meal. They have zero of the three hot sauces that I have used at every Firehouse for years (Elvis series and Voodoo). The bottles are disgusting. The tops have sauce crusted on them and running down the sides and over half are down to their last half-ounce. Not only that, but as I wanted to determine which I would use in place of the ones I know, many were not labeled with the "hot number, 1-10" and the ones that were labeled were labeled on the back where you would have to pick up every bottle and turn to see...little things that do matter. Alright now to sit in the musky dining area, joy! When I get to the table, the experience continued with bread crumbs, lettuce, and small puddles of condensation. As the only open large table suitable for a car seat, (three parties total seated elsewhere), I asked politely if I could await the table to be cleaned. Not a problem. This is the only time I have not enjoyed a Firehouse experience and I blame it on myself. As soon as I walked in the door and no one "welcomed me" to Firehouse, I should have walked out and scratched that location off the list of go-tos. read more