Very, very, very long wait times. Almost 30 minutes for 3 sandwiches. Staff focused more on talking and less on working. Big dining room with lots of people waiting for their orders. Only positive was fresh, flavorful food. Would not consider returning. read more

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Horrible experience the bread was soggy ordered fries did not get them with my sandwich told them I ordered fries saw them put them in them in the fryer and then tried to tell me that I did not get them with my meal because they were cold will not be back would not give them no stars but I guess it want let me give them no stars read more

**Avoid Firehouse Subs at this location** This location is a complete disaster. They approved my order, then had the nerve to tell me they were out of inventory and charged me anyway! It feels like a scam. Save yourself the trouble and don't waste your money here. read more

The worker Annie is terrible at customer service I walked in and she was rude didn't care about anything she said "I'm the manager for tonight our other manager walked off" and she gave me a disgusting look as if she didn't want to take my order. read more

Tucked into the Lowe's plaza, is this busy little lunch spot. They offer a number of standard hot and cold tasty subs and a few salads. I tried the Italian today without the ham and was surprised how appealing I found the bread. The sandwich itself grew on me over time. I did find the medium for $8 a little small compared to their competitors, but the ingredients are better than some others. Overall, if you're seeking a sandwich or salad, for about $8 each, you'll have a decent lunch or dinner experience. The restaurant is clean and well organized. The staff are efficient and friendly. It's busy at lunch, so I recommend doing web order pick up to avoid crowd and waiting. Currently, they open at 10:30 for lunch orders. See website four hours, menu, location and more. Be sure to sign up there for the rewards program while on the website. read more

Firehouse Subs - a sandwich and a pickle - Sandwiches Near Me - Brunswick, Georgia

The Brunswick Shop use to be really good. Now its really not that good. Staff doesn't pay attention to people coming in. They do more talking about personnel issues then taking care of customers. Good Luck if you place an on-line order. Last 3 times sandwiches have been wrong or nothing on them. I've stopped going... read more

Don't come in hungry 30 minutes to 1 hour before they close because the employees will stare you down in disgust and disbelief. Almost within the same week, my family has gone there after sporting events. The first time we went we arrived an hour and ten minutes before closing time. The staff was in total shock; they stared at us and mumbled under their breaths. The second time we went in it was about 32 minutes before closing. As soon as we walked to the counter the cashier, seemingly put out, quickly let us know they close in about 30 minutes. The rest of the staff was bickering and mumbling because we were eating inside; We had 3 kids and 2 adults with us. The whole time we were there, the employees were talking loudly stating they weren't answering the phones anymore, that they turned the light off earlier (talking about the open sign), had the restrooms blocked off and just had bad attitudes overall. read more

There was no service for food. Walked in, stood waiting at the counter for a few and walked out. Don't waste your time on this business or reading this review. But if you are curious... Observations: One employee cleaning the steamers. Two employees talking in the office within view of the front counter and chatted and laughed, otherwise known as chilling. I don't know maybe it was an important meeting. I do apologize for viewing it as lazy chilling. One customer was sitting and still waiting for his order, while his sub was finished on the toaster belt fed oven, which no one was attending to. No other employees on the line. No acknowledgement of hello customer or let's check on the other dudes food who paid already. What a waste. Suggestions: Spend less time chilling and greet your customers. I'm pretty sure other Firehouse Sub restaurants in the other states are greeting with a common term like "Welcome to Firehouse". Check on customers orders. It's what they expect when they provided you your pay check. Suggestions of what NOT to do: Disregard customers walking into your place of business and watching them stand there and continue chatting as if customers have not already made of their mind on their order or as if they would need thirty minutes to think of which meat they would like on their bread. But I am sure the food is great. I just don't have the patience for being ignored today. Hope your experience is much more pleasurable. I vented and feel better now. read more

Firehouse subs is a busy place for lunch. This location is rather large with lots of seating, including some outdoor tables. I find the order counter area is too congested. There's the order line going any which way, competing with the drink machine line which runs into the order line. Try a Q line and move the drink station. Service is average, nothing more expected or received. The sub menu is large with specialty sandwiches or you can build your own. I like the Turkey or the hook and ladder. You can get it fully loaded or get it how you want. After ordering then the wait begins. This visit was a good 10 minute wait, remember it's the lunch rush. Subs are served with steamed meat, which melts the cheese. Good bread, a filling sub, and tasty. Lunch over. read more

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Yum yum yum. I am never disappointed with these sandwiches. Hook and ladder is the best one.

I placed a mobile order for delivery through the third party website "doordash" for our local store in Brunswick ga. Store located at 919 glynn Ave. Unfortunately the third party site shows the stores sales promotions and bogo specials on the site and presents it as if you are ordering the menu specials and then at the final stage of payment completion you discover the menu promotion you order doesn't actually apply. This may not seem like a big issue but I ordered online for bogo sandwiches so I can feed me and the kids and needed to receive the actual number of sandwiches I ordered in order to feed everyone. Unfortunately due to the bad set up of the doordash page and menu issues they ended up shorting me sandwiches even though i followed the rules and processe of ordering to the letter. Well u called the firehouse store to fix the issues and was very worried and upset I would be unable to feed my household right because of doordash and their bad company policies about refunds but the manager Brittany at my store was so very sweet and understanding helpful. She walked me through what happened and how the situation ended up arising and after hearing that it was doordash fault and mistake she still made sure to fix the order issue and make sure we received the right amount of sandwiches we ordered. She was professional and extremely helpful and if I owned a store i would consider myself extremely lucky to have an employee/ manager like her. A lot of restaurants in Brunswick could take some serious lessons from her on how to improve their level of service. The food was perfect and fresh and Brittany was impeccable with her level of service and should probably deserve a raise . Thank you to Brittany, and I really hope doordah fixes the website order issues or just remove the sale promotions option so it doesn't happen to any one else ever again. read more

Thank you for making me aware of the time frame in which my order will arrive. However, I honestly feel disappointed concerning my order. If you advertise you have an item on your menu for sale and you no longer have that item. I feel it should have been removed so that no one could purchase the product before paying for it. Then later to be told you don't have the item that was selected and I would need to choose something different. I had a taste for what I ordered instead of what I received. Instead, me being unsatisfied with my order my money should have been refunded because that was a mistake that your company made not mine. I work in the restaurant business and I know firsthand great customer service. Unfortunately, not everyone in this business or any other business relates. People work hard for their money and they just don't have it to give it anyway!!! read more

Went in for lunch while traveling for business. I had a chicken breast on white combo. The service was really friendly and the restaurant was clean. read more

Firehouse felt somehow nostalgic, even though I had never been and do to know any firefighters. Strange. Meh. It's probably the bright red seats and wall paint -- cozy and familiar. Reminds me of the time I never lost. I love the ambiance of this chain location, as well as the cordial nature of the folks working there. Granted, I've been during a lull. I know this place gets packed beyond reason, so I imagine there are times when there is irate clawing for behind schedule sub orders. I don't care for the turkey sandwich. That's on me - I'm not a fan of turkey anyway. But I love the meatball sandwich and also the cheddar brisket sandwich. All of those are hot subs. They also serve cold subs, but I haven't had a chance to try any of those yet. What I love about the offerings are that they are fresh! And full flavor! You can taste the Italian seasoning. You can take the basil. You can taste the cheese. The meet is hearty - thick cuts. And bonus - you will find an assortment of hot sauce is ranked on a scale of 1 to 10 from light to flaming hot, burning your lips off spicy. We noticed that the 1s and 2s were missing. I went with a sample of one of their 7s and a 10. Yay to tingly lips!!! This is no Subway sandwich. In fact, in the face of a pitiful and puny Subway sandwich, Firehouse is all muscle. It's on par with Quiznos, but better. Though, Quiznos has so much more extensive menu. Still, Firehouse is far superior than any sub I can recall ever having had in life. 10/10 would try again. read more

I was in Brunswick for almost 6 months, and discovered this place when i was a couple months in. Since then, I would go to Firehouse Subs at least once a week. The subs are delicious. I rotated between club on a sub, turkey bacon ranch, the steak and cheese, and the hero (all hot specialty subs), I would highly recommend all of those. Also, their sandwiches are meaty. They don't skimp like other sub places. And they look like the picture. I think that's awesome. The staff is always so friendly. They greet everyone as they come in, they bring your sandwich to your table, and they check to see how everything is when they go about their duties around the store. I'm sad that I've gone and am no longer able to visit this location, but I definitely recommend this spot to anyone in the area. read more

Firehouse Subs - Sandwiches Near Me - Brunswick, Georgia

3 people behind the register not another soul in the place, as soon as I walk up to order, they all walk away and expect me to wait for them. Now I know why it was empty, what a dump. I will never go back here again. It was Monday night 8/14 at 8PM. No business I guess they don't want any either. read more

Super late with my review but it was imperative that I write it. Good service deserves praise. It was approximately 5 minutes to closing, my friends and I had just got out of the movies and was very hungry. I opened the door and asked if they were still serving, they were already cleaning and the grills had already been cleaned. They just said if you don't mind waiting a bit for the sandwich since it's a hot sandwich. Normally you go somewhere so close to closing and the staff is normally rude or irritated. However Logan, Samuel, Alfa, Bree, Settles, and Dakwon were very pleasant. As this was my first time to firehouse subs I wasn't sure what I wanted so I was asking questions, which was probably annoying, however they all maintained a friendly professional attitude. The sandwich was also amazing, I thoroughly enjoyed it. It was larger than I expected. Great meat to bread ratio and just the right amount of mayo and ranch. Totally recommend going here and will be going back! Thank You for such great service read more

Ever since I found out about this place I come at least one a week because it's that good. The subs are good every single time. Ivetried the Jamaican Jerk, Cajun chicken, brisket and a few others. Trust me, they are all good. I can't understand why they have a 3 star rating because the food is outstanding. However, it does take sometime for them to make the sub but thats understandable because you get a quality sub at the end. The cookie and macaroni and cheese are also good options If you need something to compliment your sub. Plus they have $6 specials for subs. read more

Fast service. Super friendly staff. The resturant and bathrooms were also very clean.

My family and I stopped in for a nice hot sub. Got it home and there was just a tiny little bit of meat on a gigantic bun very disappointed. But my son's meatball sub looks great! That's just a review read more

Firehouse Subs - Just a wee bit of meat and sauce on a huge bun - Sandwiches Near Me - Brunswick, Georgia

This was the only sub house I went to in the area that actually was good. Yes yes I know it's a chain of businesses that sell the same thing all over but it definitely was always 100% when I came here. Never had any issues, and when I was craving a sandwich they always pulled through and made me full. read more

For it being my first time here I have to say it's amazing can't wait till they open one in Miami, FL I had a #7 sub it was amazingly delicious. Would definitely come back. read more

Firehouse Subs - Sandwiches Near Me - Brunswick, Georgia

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Great little sandwich place in Brunswick. It can get pretty busy around lunchtime, but they move the line pretty fast. Friendly service and a clean place to eat. read more

I know this is a chain but the people here and some of the friendliest I have ever dealt with. The sandwiches are also very good. read more

Firehouse Subs - Sandwiches Near Me - Brunswick, Georgia

This is the worst sub shop I have been in.The customer service is terrible and the manager are unprofessional. You basically don't get what you pay for . I will never go in this location read more

The sub I had was delicious! The bag of chips... Just kidding. They were a bag of chips, delicious. Lol My favorite part was the big bar of hot sauces that you could sample endlessly! I admit, I have a weakness for hot foods and this place lit my fire! Firehouse subs, good job! read more

Still get 5 stars even with slight change. Ordered several sandwiches by phone for pickup. Everything was ready when we drove in. Got home and 4 of the sandwiches were perfect. The meatball sub was a truffle dry. Usually has a good deal of sauce on the bread but today the only sauce was on the meatballs. A dry sandwich.However, the flavor was still great. I always go through 3 or 4 napkins when eating the sandwich but today only 1 was needed. I highly recommend Firehouse . Prices are good, service is always good and friendly and never had a bad experience read more

I am not a happy camper with this place. Came in for lunch the other day and everyone was extremely rude! And no one had any clue what they were doing. I get better service at subway. 1st off, I placed my order and it took 10 mins to get a cold cut sandwich, then when I got my food I grabbed a bag of chips that I paid for!, and the manager questioned Me if I paid for them or not. Like dude yes I did here is my receipt. She said if next time I came in I should grab them before i paid so that there wouldn't be any confusion.. are you joking? The way her tone was really upset me. I asked for her bosses number and she gave me a catering menu and told me to call the store in the morning. All I'm saying is don't waste your time in this place. I think her name started with an "m" I was so upset to the way she talked to me my daughter got it on video. Zero stars if I could read more

This place is constantly good the service is really good out of the hundred of times I've ate there only one bad experience and that's the only reason it didn't get 5 stars. I'll keep it as a favorite for the family read more

Firehouse is a busy place but they handle the crowds well. Tables are clean, while the drink station backs up quickly (the one minus of a Coke Freestyle machine). The sandwich I had was flavorful and great, and chips are always good. read more

Not much to say except delicious food and great staff. Never crowded and just your everyday Firehouse. Definitely eases my hunger.

I'm not very happy with this place today. I understand getting a piece of the order wrong but they got a lot of it wrong. I ordered an Italian on white bread no onions/tomatoes with hot peppers. Not that complicated. I got wheat bread, with onions, no mayo, and no Italian seasoning. I mean how can that order be messed up that bad. Even worse, I get home, sit on the couch, and open my sandwich to this mess. If I could I would drive back and just request my money back but I already spent 7 hour traveling so in the garbage it goes. What a waste of money read more

Firehouse Subs is a chain comparable maybe to a Quiznos. They feature a great menu of hot subs and as for this particular place have great service. They pile on the meat and so their regular sub (a 6 inch I believe) will leave you plenty satisfied. They do a lot to benefit firefighters too so why not get a good sub and have your money go someplace good in the process? :) read more

subs are delicious & affordable!! Love the 500 and under calorie subs..absolutely delicious!!

Fast service, my sub is always delivered to my table hot and fresh. The ingredients are a good quality and lunch won't break the bank.

Irritated. Out of vanilla and cherry flavorings in the coke machine, asked for more chips because of limited supply and was rudely told they didn't have any more. read more

Excellent sandwiches, surprisingly good. The restaurant is clean and the staff is curteous.

My husband and I eat there often. The food is great. Fresh and tasty. The staff is great know us my name and provide excellent service. Highly recommend this Firehouse Subs. read more