The sandwiches are super good here. The hook and ladder is my fav no mayo of course. Service is good a little slow if slammed but not too bad. The ambience is like any other firehouse subs. read more

Went to get a sub but the employees locked the door. It appeared so they could mop the floor. No sign employees giggling like morons. Oh well went next door to 5 guys they were open and employees were pleasant. Enjoy the loss of business it's only 9pm read more

This is always a great hoagie no matter which style. Nice soda fountain with a lot of choices . Employees always nice and place is clean .. read more

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Food and service was top tier. I got in and out in a heartbeat during lunch hour. I ordered the Italian and it was exactly what I wanted! Probably ate half of it on my ride home. read more

absolutely disgusting. I watched an employee spill ketchup on his hand, lick it off, and not wash his hands.

The service is great, the people are amazing but I've been shitting all day. The only thing I ate all day was half of one of the firehouse steak and cheese and I've had the worst stomach pains since. Wtf is the quality of the product. Disappointed. read more

So I kind of gave up on this Sub shop for a while but returned to it recently. Glad I did, after trying another old standard Sub place this was so much better, so Not sure if they just revitalized it or got new management or what but the sandwiches were delicious ! We had three different kinds and asked for the extra large which made them a little more expensive but totally worth it! Chock full of meat and cheese and fresh bread ! Everything, Beef , Ham , Turkey and all the cheeses were fresh and sliced. Perfect. I will be back ! read more

I know that all advertising is complete bulls**t, but this is just plain stealing my money. Avoid this place, and any other WAY overpriced chain that continue to lie their asses off and steal your money and get away with it. This "sub" combo cost almost $12 bucks. Thieves. read more

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Mayo should be an addition to sandwich, not the whole meal. Also, I added very specifics instructions to the online order including extra condiments, veggies etc. nothing was added to the order. Second time this has happened at this location. Last time I shop here. Quality has really taken a hit the past few years. read more

Not please with the amount of mayo they put in my sub. I got a medium size and I literally scraped out 2/3 cup or more of mayo and ranch. It was so great and my bun fell apart . Is this how the south is..everything covered in slime we call mayo? read more

Firehouse Subs - Just a quarter of the mayo on my sandwich..nasty and greasy - Fast Food Near Me - Charlotte, North Carolina

Placed an order on Uber eats the process is simple so the execution can't be rocket science u see a order and fill it didn't go that way driver went back but I reached out to the store the girl who answered the ph was just as unresponsive and problem solving as the manager I will never go to this location again and I live up the street I will drive to the pineville location now that's where the service is exceptional at read more

I hadn't eaten at Firehouse Subs in several years but remembered that I really enjoyed their Hook & Ladder so I ordered one up at this location. It was decent but not as good as what I used to get at their Pineville Park Rd location. One obvious difference was that the bread was not as fresh. Service was okay. Cleanliness was average, as was my overall experience. Just too many better options around to warrant a return visit. read more

We where greeted as soon as we came in, restaurant was clean and we where able to place our order right away. When they brought the food out my order was wrong. They apologized and fixed it right away. Food was delicious! So glad that we came into this location tonight! read more

Firehouse Subs - Fast Food Near Me - Charlotte, North Carolina

Clean sub shop. Workers are nice, but wait times are ridiculous if your trying to eat at lunch. 12:15 on Saturday, there's 5 people working and 3 people in front of me , wait was 30 minutes. And if you ya e little kids forget it! They are decent subs but save yourself the headache and eat at Chick-fil-A if busy . read more

Had lunch here, and have been here several times. This location is showing its age and a lack of attention to detail. My wife's water was discolored (brown) and the staff couldn't clear it out of their system. The pickles served alongside our sandwiches were limp, soggy, and looked like they'd been gnawed on. Lastly, a customer at a nearby table complained about her pants being stained by an old chair whose seat cushion was cracked with age. Management needs to refresh the place and spend a few bucks. read more

Firehouse Subs - Sandwich pickles. Yuck. Beware! - Fast Food Near Me - Charlotte, North Carolina

I ordered 2 sandwiches tonight. My club sandwich has a staple in it. Luckily it's literally right where they cut the sandwich. I could've been injured severely if I bit into this or swallowed the staple. I'm pissed and will be contacting corporate. read more

Best firehouse subs that I've been to. Great food and great service. The food was extra fresh and the service was excellent. Will be back. Thank you! read more

I hadn't been here in awhile so I figured I would give it a shot. Now I know why I haven't had the desire to go there. 20 minutes for a turkey sandwich.... NEVER AGAIN!!! The workers could care less that they had such long ticket times. read more

Ordered their medium Italian sub via app. Checked boxes for added black olives and banana peppers but hold the mayo. Got mayo and no olives or peppers. Conclusion: the app doesn't work well or the staff just doesn't care. Personal preferences make these subs. Leaving them out is unforgivable. There were less than 6 people eating during this lunch hour with plenty of staff? read more

Firehouse subs are by far my most favorite subs! When I walked in to this firehouse sub today I completely lost my appetite! This place was so filthy as if nobody cleaned in a whole week and I was shocked because there were around seven women that were working there and it was that dirty? I don't think I will be coming back to this place because of its uncleanness and on top of that they messed up my order. read more

Ordered 1 sub, waited for 30 minutes as the staff moved slow as possible, and the sub only had maybe 2 slices of pastrami and no mayo/mustard. Terrible service. read more

This used to be one of my go-to lunch spots when I worked from home. The staff was always friendly, they remembered me, the food was good quality at the right price. However, the last few times I've stopped in here, I've left disappointed. My sandwich is often made incorrectly these days. Last time I was in there, it appears there was a new girl learning the register. Another lady, who I assume was the manager, was harshly scolding the girl in front of me for ringing up my order wrong. The cashier was embarrassed, as was I. The whole scene was unnecessary and left me once again feeling disappointed with my experience here. read more

Service here is awesome! We had a surprise get together for a friend's birthday here yesterday and they were so fast. My friend dropped her sub and they gave her a new one for free, a really nice gesture. I had the Italian sub and it was great. read more

I've been to plenty of Firehouse Subs and this one is my favorite. Whether you're visiting at lunch, dinner, or half an hour before closing, the staff is always courteous and happy to serve you a great sub. I'm partial to the Hook & Ladder (fully involved) but you really can't go wrong. read more

Second bad experience. Ordered a meatball sub for the wife who hates spicy food. Said sweet, but it was spicy hot -so hot, that even I thought it was bad; and I like spicy food. $9.20 down the drain, probably won't go back. read more

Always super service, friendly greeting when you arrive and now they have added cherry lime to their drink line up with actual fresh limes to squeeze in! read more

Huge fan of sandwich shops and Firehouse is one of my favorite chains. The meat, bread, and veggies are all high quality and toasted nicely. My favorite is the hook and ladder but I have tried many and never had a bad sub here. Firehouse has a couple cool features that set it apart from some restaurants. First of all, they have a massive hot sauce collection that is rated 1-10 based on spiciness. Try the Firehouse hot sauce (I believe its called Datil Pepper Sauce). It is a slightly spicy bbq flavor and really adds a kick to sandwiches. Most locations also now have Coke Freestyle machines which I think are just plain cool. I wish there was a Firehouse closer to me so I could eat here more but for now I will have to stick to tracking them down on road trips. read more

This is the worst firehouse I've ever been to!!! Waited 45 minutes for a medium sub(mayo only)... comes out order was wrong go inside and complained and whole staff ignored me!! Finally one girl came and gave me a refund. This was absolutely unacceptable! I will not be going back to this firehouse for a long time!! 1 star read more

My favorite sub place! Better than the rest...lots of meat and the sandwich isn't dry like the other places!

I love Firehouse sandwiches! They are steamed so the bread isn't hard and crunchy cutting the inside of your mouth but they are hot and yummy. My favorite is the engineer. I like that they have a wide variety of hot sauces to put on your sandwich too. read more

I'm not really a sandwich person but I enjoyed this place. I would go back again. Clean and services was great.

Very Very Disappointed and felt Cheated!! Had been with my kids and placed an order for an adult Italian Combo meal. My son wanted to have another chocolate milk so I requested for a change in the drink and before I could complete my order the staff said she would change the combo to kids as it would be beneficial for me. When I checked later about adding in the free kids meals they refused and said the combo was not an adult combo so i cannot have the offer of free kids combo meal with adult combo. That's being a fraud! This is so so unfair and so so bad on the staff as well and the Manager whom I approached . The staff makes me change the combo in the order without even mentioning what is best for the customers!! She tells me upfront to change the combo !! The brand name is at stake when one employs such misguiding and unethical staff members who fool their own customers. I felt extremely cheated !! read more

Firehouse just didn't do it for me... Stopped in for lunch at this Firehouse Subs after spending the morning getting to know Charlotte. The place was pretty busy, as it was during the peak lunch hour. I was in the mood for a salad, and since there was only one on the menu, my choice was made for me. I got to pick the protein though. I chose the tuna salad. The boyfriend got the hook & ladder combo (cute). We were both amused by the large selection of hot sauces that were available (we both LOVE spicy food & hot sauce). I was largely underwhelmed with the salad, which consisted of large leafs of lettuce, a few thick bell pepper slices and a large wedges of tomato. It was topped with three sizable scoops of tuna salad and provolone cheese slices. I just wasn't psyched on the salad at all. Yes, I know I'm at a sub shop ordering a salad, but it really isn't that hard to throw a decent salad together. The boyfriend said his sub was meh. I personally prefer Which Wich. read more

I walked in at lunch rush and was extremely disappointed. I first went to the men's bathroom. The toilet would not flush and the paper towels were out. I came out and told the person who looked like the shift leader/manager and she just shrugged me off, totally unfriendly. I realized that they were understaffed and it was just two employees working which is probably why the customer service was terrible. I ordered the food and it was good but if the bathrooms are that bad, I can only imagine how bad behind the counter it might possibly be. I hope they get their act together. Customer service is what keeps people coming back-anyone can make a decent sandwich. read more

Never had a bad sub here. The Firehouse Hero is definitely delicious (along with their oatmeal raisin cookies). But while Firehouse's quality is superior, I could get a cheaper sandwich at Subway. read more