My friend and I have ordered pick up from this location a few times. Each time they been spot on- food has been ready at the designated time and the orders have mostly been correct. The only thing they sometimes forget is the cup for a fountain drink. Other than that, this has been a solid location. It is very busy though so make sure to give yourself some time! read more

Pretty deep inside with lots of places to sit. Usually one cashier working but sometimes someone else jumps in to help. I usually grab something small here (free reward perk). There's absolutely not enough parking. I guess they expect customers to use part of the Walmart parking lot. That has be to an inconvenience especially for Walmart's peak seasons. Anyhow, the service is fast and friendly but I'm usually in and out at this location because I'm mainly going to Walmart. read more

Panera Bread - Kitchen Sink Cookie - Salad Near Me - Charlotte, North Carolina

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The food is amazing, and we always order it from doordash, however, they always forget the drinks, or gives the wrong drink, and they still charge for them when we don't even get it, but when me and my mom are there it's so chill, and the staff is so friendly and it's literally the calmest place I've been to besides the libary read more

Panera Bread - My mom's foods - Salad Near Me - Charlotte, North Carolina

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It took over 15 minutes to get our food and the place was empty! They put our sandwich up on the counter, where it sat for 10 minutes, cooling. My oatmeal was lukewarm. read more

WOW!! Unbelievable.... I'm done with this location. It's the worst I've ever experienced. Today was the last. Sara at drive through took my order. While handing her may credit card I started to say my number. She didn't ask either. She put her finger up and said wait. After that she walked off and fixed my oatmeal. Another employee walked up and stop to talked to Sara while looking at me. Sara's back was turned. The other employee then took my order from Sara abs handed it through the drive through window. No receipt and walked off. I parked and walked in. I asked for manager. Took awhile for her come. Another front end employee walked up and asked what happened. I told her. She then looked surprised and said "the white girl? I said her name is Sara. Judy the manger finally came out. I explained to her what happened. She was very rude looking, careless ,nonchalant and her body language said it all. She asked what did I need. I told her to give me my receipt and corporate number. She said the corporate number on the website and I had a n amount of time to get my receipt. Any other time I'm waiting 20-35 minutes and order is always wrong. Please fix it or throw the whole franchise away. I was in the area this weekend. Barb the so called manager was so unprofessional. That location hasn't changed at all. I won't go again! read more

I usually love Panera bread because the food is fresh and healthier than most fast food. Today however I was very disappointed. My niece ordered a half sandwich and salad and the half looked more like a fourth. My Italian steak and mozzarella was delicious but the advertised special ( 3 pack of Brownie cheesecake bites) was not available. I tried to ask why not and was only told we don't have them. I tried to ask if they were getting more and was told not today. I asked about later in the week and the answer was I don't know. You guys have not disappointed before but might be time to try a different Panera. read more

The food here is always disappointing. Drive through took five minutes for one item (I was the only one there). Orders are constantly wrong, only redeeming factor is that the staff is somewhat friendly. Needless to say, I don't know how this place is still in business. read more

I'm writing about the Panera at the Arboretum in Charlotte. Last week I ordered a breakfast sandwich with avocado added. They said there would be an up-charge,, which is fine. When I got home, the receipt showed the up-charge ... the sandwich did not show the avocado. This was the 2nd time this happened. First time, I let it go. This time, I called. All I wanted was a refund for the avocado I did not get. But I was told they couldn't do that and my only option was to come back for another sandwich. So i did. At the window, I spoke to the manager (Kristina, I think). I questioned why I could not get a refund over the phone. She said it was because the employee I spoke with was not a manager. I asked why he didn't call a manager and she said "here's your sandwich". I asked if she could refund me at the window. She said they already made the sandwich and that was that. I called corporate when I got home. The very nice customer care rep said he was filing the complaint the proper division (not sure who, but he sounded sincere). I asked if he could refund me the cost of the avocado (it's really all I ever wanted) but he could not (made sense). Instead, he put a gift card on my app (that works). I also told them that none of my orders from the past 3 months are showing up on my app (last was 8/8, out of town). Is anyone else noticing this? read more

A couple of weeks ago I ordered a fruit cup. It cost over $4 and was about half a cup! Last weekend we tried Panera again. I ordered a large soda and paid almost $4 for that. I filled my cup, only to find out that the soda was completely flat! It turned out that they were completely out of CO2. I spent good money on something I couldn't drink. Will not go back anytime soon. read more

Ordered 4 bagels (not toasted) and waited 15 minutes at the drive thru window. Also were out of all bagels except for Asiago.

My experience at Panera wasn't as unpleasant as many other experiences reflected on Yelp. The place was relatively clean, spread out, quiet, and a smilier layout as other Panera's. I came at 7pm, and you could tell they were out of a lot of menu items, including the kind of bread for the sandwich. The order came in fast but was not as delicious as what I get from other places, mainly because the chipotle mayo sauce on my Chipotle Chicken Sandwich was overpowering and TOO much, dripping from the sides of the sandwich. The sandwich was also significantly smaller due to the different bread available. read more

Small portions and big prices. Over priced. The manager Katie was not accommodating when i mentioned that the soup portion was not worth the $8.00 for a small soup. read more

This smoky buffalo chicken melt, was not good and lacking meat. It's like only 1/2 of the sandwich actually had meat. This Panera at the Arboretum consistently does me wrong when it comes to their food. If you want Panera just go to Waverly it's worth the extra 10 minute drive. read more

Panera Bread - Lacking meat - Salad Near Me - Charlotte, North Carolina

Forgot part of my order today... the part that I did get was actually really good. Thank you cooks!

Love this place, the low rating doesn't reflect the quality and service. My wife and came here on Saturday with a couple of friends, we ordered and the food was up before we knew it. The quality is spectacular and service is even better. The place was packed too, it's to bad not everyone leaves reviews read more

Just ordered this through drive-thru super soggy and no chicken on it at all and this was disgusting I opened it right in the parking lot after getting it and I always get this sandwich at other Panera's do not recommend this Panera at all!!! read more

Panera Bread - Fontega Chicken - Salad Near Me - Charlotte, North Carolina

Stupid bitch forgot my bagel. Wtf. Do not recommend. How hard is it to put 3 bagels in a bag with cream cheese. read more

I've visited this location twice, and I've had a less than adequate experience both times. The dining area is always a complete mess, and the tables are wobbly and sticky. The first time I visited the Arboretum location, I went through the drive through and was met by a rude staff member. When she received my card, she loudly yelled "Ma'am, your card declined." I told her that I wasn't sure how that was possible and asked her to run the card again. She rolled her eyes and muttered something under her breath. When my card worked the second time, she practically threw it back at me. I waited at the window for about 5-10 minutes for my food to arrive, and when I finally got it, the sandwich I had ordered was cold. The second time I visited, my sandwich was moist and had tomatoes when I asked for them to be off. At least their water's free. read more

Cinnamon rolls have lemon icing on them. This came as a surprise to me and my family when we ordered them for delivery. You may like that flavor combo! We did not. read more

How can they mess up EVERY SINGLE TIME? I forget how bad the service is here, come back, and then remember again. Wrong order, missing ingredients, cold food. It unbelievable how screwed up it is. And no one there seems to care. I'm seriously done here. read more

Had a good experience this evening. The customer service was courteous and professional in the drive thru. The young lady working did a nice job and the food was very good. read more

horrible service sat in the line for 20 minutes on 2 separate occasions.. got my usual sandwich the turkey avacado blt and the avacado was black. took a bite almost threw up and took the sandwich apart to find rotten avacado. someone really looked at it and put it on the sand which. disgusting. read more

How embarrassing that your sandwiches now have 1/4of the meat that you used to serve and as pictured in your menu. Understand that prices are increasing- but then change your menu image to be bread with no meat to be seen as the 4 shavings of beef stacked to a thickness of your picture is 1/4 of the bread. Been eating here since you opened- never again. read more

1. Place was a mess when I came in. Was as if a hurricane came inside. 2.damn near chipped my tooth on the burnt hard bread they served me. 3.asked for a 2go box and 15 minutes still no box. Just left without it... read more

Panera Bread - Bread harder than brick, never got my 2go box. Lack luster customer service.... - Salad Near Me - Charlotte, North Carolina

Spent over $35 on a lunch order and was missing a portion of my order when I got home. It took me calling NINE times to even get anyone to pick up the phone and the resolution was come get my sandwich and a gift card for another sandwich. The manager barely apologized and didn't even offer to deliver the order even though Panera has delivery. When my husband picked up the order the manager refused to speak with him and gave us no gift card. His employees shared that he also treats them poorly - shocking! His excuse by phone was they were busy, but I called from 2:15 - 2:35 without anyone picking up and when my husband walked in the place was empty. Owners should be aware of who they are paying to run their investment. read more

Panera Bread - Salad Near Me - Charlotte, North Carolina

I am very sad to report I will probably avoid Panera in the future. We stopped here for lunch with our 2 year old granddaughter. When we got our food sadly the grilled cheese we got for our granddaughter arrived with burned cheese on the inside and pretty much just uncooked or "grilled" on the outside. My husband took it back and the manager brought out a new one which had unmelted cheese and was made with the heel of the bread. Needless to say our toddler didn't want it. They did give us back the money for the grilled (or not grilled) cheese and a pick 2 coupon (I did not get what I had ordered). Coupled with our last visit to a Panera in the Chicago area in which I had hair in my breakfast sandwich which made me avoid Paneras for many months I would say find a better lunch place. The chain has clearly gone way down hill. read more

I know no one cares about fast food reviews but this panera is a messsssss. Bickering employees and super long waits, I only came here because chick fil a was closed and I highly regret it. read more

WORST panera location ever!!! I wanted to get breakfast sandwiches and the manager JEN was sooooo rude!!!! She trying to charge me $4 FOR ONION!!!!! She said she cant modify my sandwich, so I asked for it on the side she said no then its gona be extra! SINCE WHEN IS ONION EXTRA? SlU can get a whole bag of onion for $4 she just shot the window on me and said" just because im the manager and because I said so! Also gave me a wrong 800 number when i said i wanted to call someone about this issue! WILL NEVER COME BACK TO THIS LOCATION AGAIN !!! read more

Pretty decent Panera. Not keen on the location, though the store runs very well. They're efficient and accurate with their orders, and there is plenty of seating both inside and out. Good amount of parking, though can be a pain to get in and out of main road. Typical Panera food, nothing special here. read more

the best Panera bread restaurant I had before, I love the workers they are really nice and sweet I don't get why the rating is so low it's really clean i recommend! read more

Just fyi I got food poisoning last night from Panera. I had Greek salad and Mediterranean sandwich. I called x2 but no answer. Just wanted to share with management! read more

Well, dang apparently I keep ordering off the healthy, save the whales menu or something cause these portions are small. I went through the drive through and ordered "soup" and it was good but came into store this visit and got disappointed. Now if I weighed 114 lbs or I was working on my yoga I would be perfectly happy. But no, I'm not a yoga instructor and need adult sized portions for 200 plus XL size appetite but this "combo" is on a size too small for even some children. So, don't think getting a "combo" with "half" of anything is a decent size meal. It's a "healthy, save the whales, great for yoga students" size meal. I was ready to attack an animal when I left, in other words, I was still hungry. Luckily, there was a burger joint near by. If you come here make sure to get "full" portions! Can't give them many more stars because the grill cheese and soup was smaller than my hand. atmosphere inside is nice but only two tables had a power plug close by for phones and laptops. Good place for coffee but asking for water will get you a cup perfect for only kindergartners so get a coffee or drink instead. The biggest flaw is when you order your food, you pay right there and they ask you on the pin pad if you would leave a tip. That's a huge flaw, first I can't predict how service will be ahead of time and more importantly, after receiving my meal there was ZERO service and had to empty my own dishes. Maybe that's why they ask for a tip first because with zero service , I wouldn't leave one. Really there are many better sandwich shops that offer more food, a better value and way better service than this place. I won't return and don't recommend coming here. read more

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Terrible Panera. Perhaps the worst. 1. Always out of stuff. 2. Always, literally every time, they forget something. This time it was my sandwich. A whole freaking sandwich. Not sure why I didn't check the bag. So my advice, go just check your bag twice. read more

Unfortunately the order has been wrong via rapid pick up, make sure to check your order ! My soup was halfway full as well! read more

Panera Bread - Half way full soup - Salad Near Me - Charlotte, North Carolina

We love this Panera, my bf frequents it daily to grab a salad for me, and they go over and beyond (Tony is so wonderful she always has the biggest smile on her face and makes sure my salads right and genuinely cares and is such a wonderful person) to make sure that theres plenty of the extra toppings I love, and certain substitutions I get, always comes out correctly. Amy is so sweet and kind, my bf raves about how great her customer service is. Thank you Panera:) Especially thank you to Toni and Amy, who are amazing employees and always doing their best and being kind at the same time:) The only reason 4 stars is because of them(they r 5 star) and would be 5 at Panera as Panera but the bad ingredients, I pick bad lettuce and hard pieces out of at least 1/3 of the bowl, and this isn't on ppl who work there, this is on whoever buying produce and checking the produce and letting terrible lettuce go out, and I've seen that in the past reviews... For the prices of Panera they should be using high quality ingredients they lettuce should be green not yellow and fresh, should be all "Core" pieces. It's really terrible it will be the reason we don't come back, not the service. Just wanted to update with 2020** We always come here, the salads r great, I wish the chicken was just strips, sometimes I feel like there's tiny little pieces of chicken (like left over or bad parts of chicken gibblets and fat &over seasoned sometimes mixed in with the strips... no fault of the salad maker bc these r her ingredients she has to work with.....tony is fabulous and always makes a great salad, I get the chicken on the side now so I can pick thru and get the nice looking chicken to eat.... no one wants tiny lil extra pieces of chicken mixed in with their strips..... it's just like why ??? Where is the gibblets of meat coming fRom??? Why add that on a salad with strips of chicken... it's just gross. I beg of you to get better chicken &&&& lettuce bc I constantly pick out hard white pieces of the salads spine, which many don't like to eat.... yes I'm picky, I want normal looking grilled chicken strips with no gibblet mess, and nice green lettuce that isn't like biitng a piece of apple flavored of watered lettuce... Tony this is no reflection of you, you are great, I wish they would use better ingredients so the salads could really shine. Tony your 5 star, best customer service and great personality, give this woman a raise! read more

Panera has always been one of my favorite breakfast places but this Panera is a big disappointment. The last two Sundays I have ordered 1 toasted bagel and a coffee. Both times I have had to wait over 15 minutes for my bagel when there are very few people in the restaurant. Each time I had to go to the register to ask about my order. Then the bagel arrives, barely toasted. Next Sunday I'll give the Panera at Waverly a try. read more

Where ever the bread was so stale I could barely bite through it and the contents of my vegetable sandwich har a rotting flavor to be really honest. Eew. This was visit 2 and that's just it for me. Do not do it. read more

After my best friend gave birth she really wanted panera. Pulled up tonight 20 minutes before close. Not only were they out of all soups but the man taking my order was very rude the whole time. If you're going to stay open till 10, be willing to offer a full menu till 10. If you're not going to be nice to customers until 10, don't work the closing shift. I also didn't get a cookie I ordered. They only get 2 stars because it's a location that stays open till 10. Thanks for that, but not really. read more

The worst Panera I have ever been to. The food was terrible, very low quality. The employees were clueless. The restaurant looks to be in disarray. We sat outside and no one had cleared the dirty dishes all day. There were bugs flying around. Completely gross. Will never go back and I usually love Panera. Obviously very bad management. read more

This is the second time I have ordered a sandwich from Drive Thru and the experience was as disappointing this time as the last. 1) The wait is long, 2) I asked for 1 sandwich and got 2 3) When I told them I only ordered 1 the guy who made it in the kitchen started to crib about how they will have to throw it. Not my problem Buddy! Next time pay attention! 4) I could see the same guy and another colleague play around while ppl waited for their food in a line behind me. 5) The sandwich was terrible. I asked for Tomato mozzarella flatbread. I like it without the pesto and tomato sofrito. They put a teensy piece of mozzarella that was hanging out of the sandwich from 2 corner. The way the tomato and spinach were put in was also shoddy. read more