I rarely eat sub sandwiches. My husband and I were running a few errands and planned on getting a quick lunch. We were coming up on a Firehouse Subs and he asked if that would be okay. That day, it sounded good! We used to have one closer to us (this one isn't far from us) and I liked it. It closed quite a while ago and I hadn't been to one for a number of years. The menu is good - lots of options. We made our choices, placed our order, and then went and sat at a dirty table. All of the empty tables were dirty. I cleaned ours with napkins and some water. Our sandwiches were good. No complaints about the food at all! The whole place was dirty - not just the tables. At one point while we were eating, a guy did come out and kind of cleaned some tables. He wiped the mess onto the floor and gave the tables just a quick swipe or two. There were at least four people behind the counter - possibly more. Not one of them was friendly to anyone that came in. Nobody smiled. It appeared as if they would all rather be anywhere else. Food good - vibe, staff, cleanliness, etc - not so good. read more

Be prepared to wait if you go during high traffic times. Service is always great but they're at the mercy of the toasting machine so it takes a little bit longer to get the food out. But it's always delicious and I love supporting a good cause. Most of the time I get the Italian on a gluten-free bun. My daughter gets the turkey bacon ranch. They always hit the spot and love that they put the little pickle spear with their sandwiches. It's like walking into a firehouse and they have the cute little hats for the kids . read more

Firehouse Subs - Italian on gluten-free bread - Fast Food Near Me - Chesterfield, Missouri

Hot, fresh, tasty food. I tried the Philly steak sandwich. Friendly service. Will come back again. read more

Firehouse subs decided to honored nurses with a free sub even though apparently the advertisement that was going around was from last year and not this year. Little decisions like that go a long way in the community. Thank you! read more

Spicy Cajun Chicken... get this sandwich! Hot and fresh, it's amazing! I have only had Firehouse Subs 1 time in my past and pretty sure that was over 10yrs ago. Having this sandwich today made me say, "Where have I been? Why haven't I been eating this?" Well, I will going forward. There was a bit too much sauce on the sandwich, so next time I'll ask for light sauce. Kettle chips were a great side, but the iced tea was waaayyy too sweet. Will definitely have this sandwich again. read more

Firehouse Subs - Cajun Chicken, no jalepeno add tomato - Fast Food Near Me - Chesterfield, Missouri

tipped 20 percent on a sandwich and then white guy with brown hair was rude. I would go again just to not tip

Order lg Engineer sandwich said we are splitting it. Put in two baskets gave two pickles and was so friendly. Clean bathrooms and said Welcome to Firehouse subs. I can't drink sparkling water and ask about why they took off. They didn't I hit the Cheery limeade twice and gave me with no sparkling soda . Was a very nice experience. read more

So last weekend I didn't leave the house for a 36 hour stretch and about 24 hours in I decided to use DoorDash for the first time ever and settled on Firehouse Subs because it is extremely close to me and had the shortest delivery time. I ordered the Steak & Cheese Sub, a cup of Loaded Potato Soup, and a large Diet Coke. My order arrived promptly (about 30 minutes) and the food was satisfactory. Not amazing but satisfactory. All of my modifications to the sandwich were accommodated. I question the quality of the meat but perhaps its best I did not see it live in person. The Diet Coke had good carbonation! The pickle was crisp and had a good snap to it! The food was a little salty but I think that's to be expected somewhere like this, right? read more

Firehouse Subs - Firehouse Steak & Cheese, Potato Soup, & Diet Coke - Fast Food Near Me - Chesterfield, Missouri

Very friendly kind and funny staff 10/10 recommend this location! Food is consistently great from this location

Good food, I personally enjoy the cheesesteak. And I like the fact they donate to firefighters.

After reading the responses from the representatives of this location to other people who have had negative issues after eating here I note a common theme. That is, you receive a sympathetic note asking for another chance to try them again. That was the message I got twice. WAKE UP Firehouse Subs. We don't want another opportunity to throw our money away on substandard food. We want restitution for our loss. I am amazed at your cavalier attitude and greed. Shame on you. Folks, go somewhere else to buy your meals. read more

Food: 3 Stars Service: 3 Stars Conveniently located along Olive and near highway 141, Firehouse Subs can easily be seen from the main road. There's plenty of private parking in the shared lot in the front, and the venue is pretty quiet despite being near a busy street. I love the concept of Firehouse Subs and the charity it backs. The story behind the chain always tugs at my heart, which is why we make sure to visit from time to time. The subs are nothing out of the ordinary, but will for sure satisfy any hunger you had. Be sure to check out their collection of hot sauces and try a couple on your next sub! We have a good time rating the ones we like. :) read more

Three times and I will not be back. Waited to write my review until I knew for sure how I really felt. Each time I have ordered take-out. Each time there has been a service issue with basically an empty restaurant. The bread does not hold up to the inside of the sandwiches. Meats do not seem to be of high quality. Only plus is the countless hot sauces, which can be taken in small to-go cups. You will find my at Viviano's across the street... read more

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Consistently great subs. Worth the wait. I vary my selection and have not been disappointed.

The service blew I came in with 1 hour left to get food and an emo kid started to argue with me about how we came in too late then my friend almost got hit by a car and the emo guy told us not in his restaurant even though it probably isn't his restaurant and my friend was outside the restaurant . All in all emo kid seemed to be very rude and kinda blew a little bit read more

No thank you. I paid $4.34 and donated my change to the firemen. I ordered a small turkey, bacon, and ranch sub. The piece of bread was enough alone to make me laugh out loud. The sandwich was too damn small to feed my 3 year old... not to mention they forgot half of my toppings. When I returned to ask for my cash back, the cashier stared blankly at me and the manager offered no apology or explanation. The price is simply not correct for the portions. read more

Always can count on good quality subs with $ going towards our first responders! I typically will order from here after a long triathlon training workout to reload on carbs and protein. Can't go wrong with Italian and Engineers! read more

This is my close A-OK consistent quality sandwich shop. (On my birthday I got a free sub w/o joining a club.) It is great for a chain restaurant, but makes me miss the small 5 star delis on St Louis Hill like Eovaldi's. The employees are nice & helpful. They have the great make your own creation coke machine. They warm up their meats in steamer trays to enhance the flavor vs Subways microwaves (NEVER MICROWAVE MEAT!). I love the hot sauce rack & the included pickle slice. I like the formula... I just can tell it is a formula vs heart. I have never been disappointed. However, I have never been amazed. read more

Very rude!!! The store requires masks but they're lying and saying it's a county mandate when it's not. When we asked for clarification the manager was extremely rude and not friendly. We like to support restaurants but not when they treat their customers like that and lie about the county mandate. We will not be going to this store again. read more

These subs are horrid slabs of hot meat slapped onto too soft bread which is drowned in a disgusting mayo like sauce. The hot sauce bar is filled with crusted over bottles and half are empty. Place looks clean and staff is friendly but the food is a travesty. read more

I went today after errands. It was after 2 p.m., so there weren't too many people in the house. They say, "Welcome to Firehouse Subs" to every patron who walks in the door. They're not looking at you; their eyes are down. It's kinda muttered and extremely unenthusiastic. They should either stop doing it or do it much better. The order-taker explained that all sandwiches are served hot. He told me the most popular sandwich overall (Hook and Ladder), and the most popular sandwich in St. Louis (Beef and Cheddar Brisket). I asked specifically about the chicken salad sandwich, and he told me all the ingredients. I confirmed that there was no sugar in it. He said no, but there's black pepper and a little curry. I ended up with a to-go Momma's Chicken salad sandwich ($6.26 with tax) from the "Under 500 Calorie" menu: small-diced chicken, pecans, green pepper, Swiss, tomato and light mayo on a light wheat roll (495 calories). He asked if I wanted a pickle spear on the side. That was the most exciting question I was asked today. When I got home, I found the pickle spear (dill) beautifully wrapped in a recyclable plastic bag that precluded pickle juice from getting to the sandwich. Brilliant. And it was delicious. The sandwich was well-wrapped and secured with a little sticker. The light wheat roll had a great, nutty flavor. I think there were two tomato slices on the sandwich along with the other ingredients, but I didn't taste the pecans. And I didn't taste curry. The bigger disappointment was the texture of the chicken salad. The chicken seemed nearly ground. It was too mushy and needed some gumption. I would go here again, but I would not get the chicken salad in any form. read more

Super yummy subs! Hard to choose because they all look so good. I've tried the brisket & cheddar, turkey bacon ranch, and New York steamer so far, all of which have been delicious. Their bread is soft and slightly chewy, toasted to match the hot meat and cheese so well! All of the staff were very friendly, accommodating and enthusiastic. The restaurant was very clean inside. There are diaper-changing stations in both the men's and women's bathrooms! Parenting win! May have to make Firehouse Subs a new staple... read more

This review reflects my first visit. I arrived around dinnertime. There were several people already dining, but the line was nonexistent. I ordered the King's Hawaiian special, which had 12 hour smoked pulled pork, cole slaw, pepperjack cheese all on a King's Hawaiian roll. The sandwich was ready very quickly, and it came out hot and delicious. The pulled pork was very flavorful. This is a must try item. I was able to finish it without any leftovers, so you may consider getting the combo or something additional to eat if you are extremely hungry. I will definitely be back. read more

I was having a large party at my house. I went in the store to order. The gentleman that assisted me was fabulous. We picked the platters up on Saturday and they were a smash! Delicious and fresh. The sandwiches were a big hit and such a bargain for $400. I will definitely cater with them again! read more

I've gone to this Firehouse Subs quite a few times now and every time I have gone, I have had a great experience. The people that work there are always friendly and they are ALWAYS doing something (working). No one is just sits there watching TV or attempting to text behind the counter. I've been here when it's very slow and when it was packed and they still give me a great sandwich with good customer service. They always greet you when you walk in so they know that you will be ordering. I ordered the Italian and it was delicious! The medium is a pretty good size and with a drink and chips, it's just the right amount if you're hungry. I have used their mobile app and ordered through there and the quality of the food is still good when I go to pick it up. I recommend this place over Jimmy Johns or even Subway which is close by because their food actually tastes good, the place is consistently clean. They also support local first responders which I think is admirable. read more

Very clean, very friendly! The second you walk in the door if you're newbies, like us, they explain the whole menu to you! Miesha explained it all of the top of her head and was great! Very knowledgable super impressed! Best of all, great subs! Get the combo deal! Big drinks, great selection. Will definitely be back!!! read more

I haven't had good experiences at firehouse. For example, both time I was at the one in st Charles, food was subpar and service was slow. This store was night and day much better. Only reason I didn't give it 5 stars was they were out of everything. It was an hour from closing and I think they started shutting down all their operations. read more

Overall a pretty good experience Food was good but they messed up the order I would definitely go back read more

I've never had any issues at this location and the food is great. Plenty of variety and always new options to choose from. I really enjoy the diet cherry limeade. read more

This is now my go to place for a hot sub sandwich!! They have a good selection of subs! I really like their sweet 'n' spicy meatball sandwich! You can get your sandwich on either wheat or white bread. You can also order you sub fully involved which will load your sub with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. They also have a pretty large selection of bbq & hot sauces that you can add to your sandwich. read more

The food at this location is usually good. Unfortunately this time they brought out the wrong sandwich, and forgot part of another meal. I didn't really care for the Cajun chicken, I chalk that up to I just didn't care for the taste and no fault of the employees. My overall experience was terrible. The female taking our order seemed annoyed at my family's presence. The drink area was filthy, they were out of large lids, there was a sandwich maker wearing his hat around his neck. The individual, that I'm assuming is the manager, did apologize for not having the correct sized lids. read more

There are times when one is looking to something different to eat and we were in the mood for takeout subs. I was aware of Firehouse Subs nearby, and as it turned out the more recognizable location I recall driving on Olive near Woodsmill /141was at the Forum Center. The one in Chesterfield Crossings off of Clarkson actually is closer so I opted to do an online order and see how things turned out. The website related that since the time I started an online order, my preferred time had to be a little later...no problem...I see this as ensuring orders are managed properly. This was no issue to me at all, actually an indication of process rules in place to avoid delays. I liked the idea of having options to add or subtract to the sub orders individually as well. When I arrived the place was empty (but at the time of the amazing rains) but one employee was cleaning in the dining area and I was otherwise immediately greeted by someone else behind the counter, relating to him that I had a takeout order to get. He related that I had prepaid online and wanted me to see the order charge balance on the charge card swipe screen, and certainly made it a point to ask if there was anything else to add to the order. No issues through the online process and takeout. The place was actually larger than could expect for a sub sandwich location, so surprised given there are fast food places with less space to sit and eat. Bright and clean too. I'm not sure why I never stopped by this place before as they are located within the shopping strip to the east of Trader Joe's. First impressions are 4-star, and the only reason I didn't give it 5-star was because tonight I intend to return there again for takeout to see if there is consistency. We were so pleased with the fresh bread and the preparation of two different sub choices under their Specialty menu listing. They accommodated my online request for some sauce on the side as well. They are no Subway...and I mean that totally as a positive!! They might wish to add a third type of bread to the regimen felt to be a favorite option...dunno, maybe sourdough or how about citzel rye bread? I see they are running a cost efficient business model while promoting a nice product at reasonable prices for the consumer. I would suggest a soup or two, maybe sides with cole slaw or potato salad as well?? read more

I was hungry and in a hurry, as I was going down highway 141. I stopped at Firehouse, this was my second visit in about 2 months. The line to order was short, and the young lady who took my order was super friendly, and courteous. This was not an employee working just because she had too, she actually cared about me and was very thorough ensuring I got the right things. They advertise the brisket as having been smoked 16 hours at a Texas smokehouse. I have been a judge for the Kansas City BBQ Society, and can tell you that the brisket was better than 95% of the contestants I have judged. The coke machine is worth a visit in itself. I don't want to spoil the secret, but it is more fun than the coin machines seen around, and gives you exactly what you want. The sandwich was hot, and just as advertised on the radio. It was hot, and the young man making the sandwich was fast and efficient, also just like the cashier, very courteous. Great service, a very good sandwich and impeccably clean. read more

Really impressed with this little sub shop. Food takes a few minutes to prepare but worth it. Staff nice and will deliver to your table if not too busy. Clean and cute Dalmatian tables. Will go back. read more

I expect this to be better than Subway, but after one bite, give me a subway any day over this. First, there is no small size. The 8" and 5" cost the same, because you get the same amount of meat. Secondly, the meat tasted low quality. For the price I paid, I expect it to be better. After a few bites, I couldn't take it anymore. I paid as much for 3 subs as I could have a nice takeout at an Indian or Italian restaurant. Both of us had the Italian sub and we both did not feel well afterward. Our kid got something else so he was ok. I definitely will not come back. I want my money back. read more

An unfortunate experience. Let me start by saying I have eaten here many times and have always enjoyed it. However, on my last visit which was 2 months ago, we had company over and I went in to place a to go order. One of the sandwiches was a large "build your own" with specific ingredients for our guest. I picked up the order about 30 minutes before closing time. When I got it home it had many extra ingredients that were not specified when I placed the "build your own" order. Our guest did not take one bite out of his nearly $10 sandwich because it was not what he ordered. We called back to the restaurant and spoke to the person who took the order (who we are on a first name basis with because of our many visits). She said they automatically make "build your own" sandwiches "fully involved" which includes mayo, deli mustard, lettuce, tomato & onion. The order I placed was for a meat and cheese only sandwich. She then put the manager on the phone. He said that he would "send us something in the mail" and took our address and we never heard from them again. Because of that experience I have never returned. It's too bad because I did like the restaurant but I don't like getting ripped off. read more

this place has amazing fresh made sandwiches that are hot and they steam the meat not microwave it. the vegies are fresh and crisp and the bread is fresh and warm and the staff are always friendly and upbeat and know my name when I walk in. the service is fast and friendly and the food is fresh and good and the establishment is clean. if you havent tried firehouse subs yet I urge you to do so I eat here 2 to 3 times a week read more