This restaurant has excellent customer service especially from Delma. She is very caring and friendly. It's always nice to see her working here. The service at this location is amazing. read more

I stopped in to get my salad fix. I get their Italian with Grilled chickeen once or twice a week. As always the order was taken quickly since the manager knows what I want and hoe I like it, Everyone there is so friendly. The place is clean and the soda machines always work. See you again next week! read more

Oh man, Firehouse Subs, you've done it again! I was there yesterday, and let me tell you, that New York Steamer was nothing short of a sandwich miracle! If this thing were a person, I'd be ready to take it out for a fancy dinner and maybe even introduce it to my parents. The pastrami? Sliced so thin, it was practically transparent! And my friend ordered the Cajun chicken sandwich, and they said it was amazing! Perfectly seasoned--like, if it were any better, it might just start its own cooking show! The staff here are like the friendliest people you could ever meet--always ready to help and keep the place cleaner than my room (which isn't saying much, but still!). Whether I'm dining in, grabbing takeout, or ordering through one of those delivery apps, the food is always on point. Huge shoutout to the team for making every visit a great one. You guys are seriously awesome! Keep up the fantastic work! read more

I eat often at this store and it is great. Dilma alway smiles, remembers my name and provides excellent service. My friends and I see how her positive and friendly attitude is contagious to her co-workers. She is the BEST! read more

Food is good here from my experience. Ordered a medium Hook and Ladder sup and I liked the mayo spread they put on it, and the sandwich toppings were tasty. The bread left some to be desired for me as I like my bread crispy with a bit of crunch, but if you like pillowy doughy subs, this is right for you. Service was meh for a mobile order. I was sitting inside waiting for my order to only realize later that they had called my name already previously but didn't call again. There's plenty of seating inside the restaurant. I went on a Tuesday evening and there were some weird people just hanging around the entrance of this restaurant smoking cigarettes and talking. Definitely sketch if you're going by yourself. Would I recommend taking people here? Probably not. Order take out? Yes. read more

I literally just came out of this place. I come here to grab a sandwich (which isn't bad cause I love the sandwiches here) and that white girl with the black hair always has something slick to say. She's always interrupting me when I'm ordering and idk if she's a manager but her tone is very nasty! She needs to work on her communication skills and customer service cause huh? As for the workers they are nice and mind their own business but she seems to do the most read more

Not really a fan of this location. There were a lot of flies flying around and I had to ask the server to switch gloves due to them using the same gloves to clean before making my food. Overall the sandwich was good but I don't think I would go back due to the questionable cleanliness. read more

I ordered lunch for my team at work from this particular location on Centerville Road in Herndon, but we forgot to pick up the receipt for the order. Fast forward Four days later, I needed the receipt to complete an expense report for the lunch, so I went back to the restaurant and asked them to get me a copy of the receipt. Their point-of-sale system would only go back 24 hours so they weren't able to recover the receipt information. Thankfully, Juliana came to the rescue and asked for my card information, transaction date and time, and my email address, and she called her supervisor right away and asked her if she can use her access to retrieve the receipt I'm looking for and email it to me. Next day, I received a copy of the receipt through email. No only the food was great but the service that Juliana provided was top notch. read more

THANK YOU to the staff of Herndon Firehouse Subs for their commemoration of those who Served our great country on Veterans Day! The staff was exceedingly courteous, and we think, were very sincere about the service they provided to my wife and I with the generous and delicious gift of the 'buy one-get one free' deal--it was our first visit. This was the best we've ever had for a sub sandwich. We are very thankful for your professional staff, and hope that you continue to serve veterans on our day in the future. Once again, thank you to the staff at Herndon Firehouse Subs--a professional crew who deserve a pay raise. Thank you very much! Mark Schutzius and Cyndi Henry. read more

Very courteous staff, fast service and my order was perfect. Can't ask for more, I will come again.

This food left me feeling not so great afterwards. I got an Italian sub, but was an odd combo with honey ham. While the ham was listed, it took up almost the entirety of the sandwich and was extremely salty. Would not recommend this place. read more

This is the best Firehouse Subs and my go to lunch spot for the last two years! I eat here once every couple of weeks. Carla, Delma and the team are the nicest employees, and the food is delicious. I like how spacious the restaurant is and how fresh the food is. Thank you for being awesome! read more

+The steak and cheese is pretty good; lots of meat and good bread. A little more vegetables would have been nice. +Loyalty rewards program to keep the casual 9-to-5 professional interested in returning, for future lunch visits. +This location has two mega Coca-cola soda machines that dispense more than 30+ flavors. +The medium sub was a good size rated at around 600-700 calories. -No french fries or other hot sides, besides chili. I'm going to have to try the chili and update my review. Stay tuned... read more

Firehouse Subs - a sandwich in a styrofoam container - Fast Food Near Me - Herndon, Virginia

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Horrible. Even if the food was decent. I walked in, no greeting, nothing. This chubby little kid and girl just eyeball me and make it creepily uncomfortable. read more

Great food, clean as well but the customer service / answering a phone shouldnt be difficult and has caused a poor review.

I have no issue with the Firehouse restaurant itself. My wife & I have used it many times. But on 20 June 2024, I ordered via their app (as I have done previously). This time, I was double charged for my one order. I completed the online survey and reached out to Firehouse itself for reimbursement. They kept saying they would contact the restaurant manager who would contact me. I explained to them that (a) the restaurant was not the problem; it was the app; and (b) the manager is never in the store. I have reached out to them numerous times, but nothing is resolved. It should not be that difficult for Firehouse to reimburse me ~ $12. But it has now been 3 and a half weeks. I will never use their app again, and I may not return considering their awful customer service. read more

Good food and friendly staff. Place is maintained clean as well. Service was good. Plenty of parking and easily accessible.

This place is horrible! I place a delivery on the website. I called After I received a email saying that it was a pick up, not an delivery like the website says that they do deliveries. False advertisement! I asked for a refund. The little girl that answered, the phone said to go online to hit the "CANCEL BUTTON". I asked for the manager or the assistant manager. Both were off today. I thought the weekends were the busiest times for restaurant. I thought they should at least have one authority leader there if not, both. Totally unacceptable! I will never eat there again in person or make a delivery Which I was told that they don't now, even though that the website says that they do. This level of incompetence is ridiculous. The website says that they deliver. I'm still amazed that this young lady that answered the phone, said to go on the website and hit the cancel button. This is what happens when teenagers won the restaurant and there's no supervision. And the person that I am in charge of that place please just give me my refund back. If you want to be generous, add additional $10 of my refund. Please don't write an apology response down by my comment, just give me my refund me my money on my credit card!!!! Update: I had to explain the supervisor/assistant supervisor that regardless, if it does say on the Google app which it does say, by the way, that you guys do deliver, then that is a moot point. She keeps kept telling me that we don't deliver we don't deliver with just a little bit of attitude, Like I was in the wrong for asking for my money back. I should be able to cancel my order anytime I feel like it and should receive my money back on my card whenever I cancel on the same day, I truly believe that y'all need to teach your cashiers. How to get a refund because all restaurants seem to know how to do that and not say go back to the to the website and hit the cancel button like I was told at your restaurant. I did get my refund, but it should've been difficult. Never will I go to fire house subs in Herndon, Virginia again! Oh yeah, one last thing, I never even received an apology from this authority figure at this restaurant. Bad service from the top on down. read more

Once again, very disappointed. It would be 0 starts if possible. I have been here three times in the the last year and all three times I have been given the wrong order. I will NEVER be returning to this place. I ordered a Hook & Ladder, small, with no onions and no tomato. Not a hard order. See picture below to see what I was given. I can kick myself for not checking the dang sandwich before I left. Shame on me for thinking things were different here. DO NOT BLINDLY LEAVE WITHOUT CHECKING YOUR ORDER! I guess I will be having a bag of chips for lunch today. Thanks for the diet meal Firehouse. Thanks. read more

Firehouse Subs - Fast Food Near Me - Herndon, Virginia

App doesn't work so can't order online. So I tried to call the store in Herndon VA - their phone isn't working. So against my better judgement I went into the store to order in person. Toaster wasn't working so couldn't order the sub I wanted. They are trying WAY to hard to encourage customers to go somewhere else - so I obliged. I will never go to Firehouse again. read more

they make people in store wait while they help people on phone. unacceptable. always help people in store

Excelling at mediocrity! Firehouse Subs is a chain, so take that for what it's worth. The menu is pretty large, which is good, but can hold up the line while noobs stand there trying to decide what to get. The service here has always been solid, but I recommend calling in your order if you're going during meal times, as it takes ~5 minutes or so to make a sandwich, and a glut can ruin your lunch hour. I love - LOVE - having pickled peppers on my sandwiches, and FS' peppers are good, but last time they were smothering the sandwich to the point that they were all I could taste. The bottom line with this location is that there are a couple of local sandwich shops in the area that are much better; they're worth a few minutes' drive. read more

no pickles once again heartbroken every time. why would you do this to me firehouse has the best pickles and yall never wanna spare any

Quality: My wife and I both have tried several of the items on their menu and we have yet to be disappointed. I recommend the Sweet and Spicy Meatball sub; if you like brisket like I do (originally from Texas) then I'd recommend their brisket as well. It has a really good smoked taste! Personnel: Everyone we have encountered, both delivery and takeout, have been great. Very helpful and friendly which is, my opinion, becoming harder to find. Menu: If you can think it they probably have it! Enough said. Notes: This particular branch is easy to find and is centrally located. I like the fact that this business is focused on a cause and not simply the bottom line. I am happy I've stumbled across this establishment and they have been my back up, when I don't feel like cooking and want something that tastes great and is filling, for a while now. Highly recommend!!! read more

Horrible experience my order was messed up twice they didn't know how to make steak and cheese literally no cheese and veggies at all skimping or remember to leave the mayo out for me despite me telling them twice!! The second time they still messed up my order with missing ingredients in person!Seems like employees here need some training or help. I use to love Firehouse Subs but something is amiss here. read more

Sadness. First time ordering for delivery. First, they delivered the day before delivery. Second, on the day of delivery, they were over an hour late (we are an office, we ordered for a meeting). Third, they got my order completely wrong, not adding the cheese and putting the sauce on the sandwich which I asked to be on the side. The salad my colleague ordered was lacking as well. We won't order from here again which is sad since we like the subs. read more

Was hungry and didn't want to cook or wait for a restaurant, so went to this sub place and got a sandwich. It was kind of late and I was surprised that they opened everything up to let me order, but they did with a smile and courteously. read more

Love Firehouse subs. Theres one by my house that I frequent and reviewed, so I was excited when they opened 1 close to where I work in Herndon. As always the subs are all awesome, I always go with the italian on wheat. The difference here is the service is much better at this one. And thats saying a lot bc the service at the other location is really good. The ppl here welcome you as soon as you come in and are really nice. Big compliments to Kelcie who helped me today and was awesome read more

Customer service at this location is on point. Management is amazing! I'm so glad this is thre firehouse closest to me

Saturday afternoon and 35 minutes for people to get their sandwiches. It would have been nice to get a disclaimer before ordering a tiny sandwich for $11. The staff doesn't apologize for the wait and seemed annoyed that I changed it to be to go since I wasn't expecting to be there so long. I will not return to a Firehouse Subs anymore. Very disappointed. read more

My 2 year old was eating a pastrami sandwich and I saw a hair hanging from the inside of his sandwich. DISGUSTING!!! read more

Firehouse Subs - Fast Food Near Me - Herndon, Virginia

The store is less than a mile from my hotel and it took them over an hour to get here. Now my "hot" sub is barely warm and the bread is soggy. read more

Love this firehouse, everyone is always super friendly. And my sandwich always comes out perfect!

Upon entering I was greeted which is uncommon and a plus. The cashier taking my order was very thorough and explained what was on the sandwich I ordered. The person making my sandwich (Casey) brought it to my table immediately after making it. The sandwich was delicious. I had the hero sub. The place is clean and so was the bathroom!! I also had a red velvet cookie which was great. I am from Massachusetts so I'm use to quick ordering and unfriendly people taking orders but this place is superb! Will definitely come again. read more

Firehouse Subs - Hero sub with lime potato chips! - Fast Food Near Me - Herndon, Virginia

I have never tried this chain before, but coworkers frequently go there and have recommended it. Steak and cheese was actually the best I've had in a while. No soggy bread. Meat wasn't dried out. Good ratio of meat to bread. Would definitely order again. read more

This place is a nightmare. Twice in a row now I have placed an order to go, waited 20-25 minutes, then walked up to the cashier, showed my receipt, and my order was not started. I think the sandwich got completed but somebody else snuck out with it - yes, I sat next to the counter so I could clearly hear the names called. Second time I just got my money back and left with no sandwich. Beware! Food is mediocre as well. read more

I have to say this is my favorite place to go for a tasty, fresh and generous sandwich. I love the under 500 cal variety of sandwich that gives you the chance to eat healthy as well as the kids menu. The service is quick and the staff is very friendly! read more

These one star ratings disgust me. This restaurant has some of the hardest workers around, but when they make a mistake you give them a one star and bash them, come on, that is what we have come to. I would love to go to some of these stuck ups place of business and wait for their mistakes to bash them in the same manor, because we all make mistakes. To me it is always about how the issue is handled if there is one, and this location is second to none. I frequent this Firehouse amongst numerous others and I have had the occasional mistake made with my order too, but they have fixed it quickly with no questions asked and numerous apologies. Think about it before you post, would you really want someone standing over you criticizing your work as you are with these folks, I think not, you probably would have a job if it were to happen. read more

I have always had a good experience at this location. Mistakes can happen sometimes but everyone from management to staff is always helpful. The food is decent, but the friendliness of the staff is what really makes them stand out here. read more

Friendly staff and fresh subs. Went in when it was busy and the staff were very attentive, nice and took each order with a passion and made each sub with pride. Must admit food was served in the correct temperature and the restaurant was clean. read more