I have a complaint!!! Why is your food this good and you don't have any restaurants closer to me. I have to drive out of my way about 3 cities to get to you. Please bring you're food to Azusa lol. Love this place the sandwiches are absolutely delicious. Wish they were closer to me. But am willing to drive for food. read more

Service was horrible the sandwich was smothered in sauce and mayo. The meat was only in the middle and 4" from the end of the bread.

Very long waist lunch time Need more staff and more organise for better service only two persons and the customer cannot find a place to stay Several people leave while I am waiting read more

If you are ever craving for sandwiches, this is the place to go when you are in La Verne. I am glad to be able to find this place on Yelp. I was craving for sandwich and wanted to see what was on the way home. My husband and I decided to try the tuna salad sandwich on wheat bread with no mustard and pickles and meatball sandwich. It was delicious and flavorful! I will definitely come back. We were having a hard time finding good meatball sandwich and tuna sandwich since our expectation was high from previous sandwich place that we used to love going, which is Pulciano's. I look forward to trying other sandwiches here. The staff were friendly and it was easy to find parking. I highly recommend you to check out this place. read more

Firehouse Subs - Tuna Salad Sub on Wheat Bread without Mustard & Pickles - Sandwiches Near Me - La Verne, California

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This location has the SLOWEST staff and worst customer service. I arrived to the store, no other customers were there, and there was no one at the counter. I waited and waited...finally this guy with ZERO personality came out- no apology for making me wait. Hurriedly took my order then spent over 20 minutes making 1 sandwich and a salad. About 15 minutes in, another customer came in, apparently an on line customer. My guess is he only started her order when she walked in and made me wait. (He should have let me know he was working alone and given me the option of ordering before I did, letting me know he needed to fill another order before mine. I only ordered because there were no other customers in the store and didn't have a lot of time. Whoever owns this location-break down and spend some money on turning on the air conditioning, it's summer, turn on the air, it's humid boarding on hot in your store. Also inappropriate to ask if customers would like to leave a tip prior to service....wish I hadn't left one, definitely not deserved. read more

Stopped by to grab some quick dinner today since I had an appointment out in the area. I heard about this place from a food review and was curious how it compared to other sub chains. The place was empty when I walked in but still nobody came to take my order for several minutes. I ordered the cheddar brisket sandwich, size small. I honestly didn't know what to expect since I had never been, but the small is REALLY small! Lol. Flavor was okay, but nothing special. read more

Firehouse Subs - Cheddar brisket sandwich - Sandwiches Near Me - La Verne, California

Solidly good meats, cheeses and breads. Significantly better than Subway. Staff did a great job making a half/dry, half juiced full size and packaged both halves well. A real deli can do better, but for the speed and price, it's a great deal. read more

I would mainly like to comment on one thing and that is their customer service. I have met five employees from this particular location. Everyone was so nice, welcoming, and helpful. I will definitely come back again. Keep it up! read more

They don't have any access of a refund. They tell to the manager and talk to this person to give you refunds they never call or leave a massage. read more

Stay away from this fake Jersey Mikes wannabe place at all cost. I just ordered from here for the first time to try to see if they can live up the way the commercials look an i was sadly wrong. Honestly i feel sick after eating the sandwich. If it wasnt for me being hungry i would have def thrown this cheesesteak crap in the trash. The color of the meat was like some weird grey color an it wasn't even steak it was like sheets of ham or something like that. The size of the sandwich was so small i thought it was more like an appetizer or something of that nature. The only thing that was good was the soda was still cold so that says alot. This chain will not make it. I see why i dont hear anyone ever talking about this horrible place. I wish i could not even give them a star. read more

I used to visit this Firehouse location frequently when they were first open. The owner, Keith, was super friendly and had a great staff. Every single employee treated their customers with kindness. I visited today for the first time in a year or so and was shocked at the customer service. The girl working seemed annoyed to have to take my order. The counter tops were messy and the girl used the same gloves on the cash register to make my sandwich. My sandwich was cold and the sautéed onions tasted really gross. Not sure if they were old or if the flavor changed but they tasted sour and almost fermented. The pickles used to come wrapped in a baggie and not thrown in the box. I don't know if the management changed or the girl was having a bad day but it was not a good experience. I'm really disappointed with how things have changed. Hopefully they can fix some things before they lose more customers. read more

Firehouse Subs - Turkey Bacon Ranch with Sautéed onions - Sandwiches Near Me - La Verne, California

Sandwiches are always good - the worst customer service. Why does it take 20 minutes to put a sandwich together? Workers just talking and no sense of urgency - you could tell half of them didn't know what they were doing read more

The girl at the front had HORRIBLE CUSTOMER SERVICE. I went in simply to try & order a sub & she responded with, "hold on" & took a phone call pacing back & forth. IN FRONT OF ME. She didn't even have the audacity to apologize. Then when I called her out to say I'd appreciate her assist the customer FIRST then other so called needs on her cell phone. Then she responded with "I don't care". Do not hire people that lack customer service or simply do not care to work hard as if they don't have bills & responsibilities to take care of in this expensive ass state of California. She needs to get fired. read more

She said no liquids, and guess what the stupid bread is freaking wet can't fuckin eat it. $50.00 to the garbage you guys own me ! Never again read more

This spot makes the best subs ever!!! The bread is soft and delicious. The protiens are real meat! Like watch them cut your turkey breast or roast beef! I got the firehouse which is a classic turkey w all the fixings and a dill pickle. Omg delicious! The meat was tender and seasoned just right. You can not go wrong w a sub from firehouse !!!!! read more

Had delivered. W.O.W. sandwiches were GREAT! Big portions, enough for 2 meals too! Highly recommended!

Wonderful sandwiches. Love them . I especially love the corn beef combo I had. Will continue to drive to San Dimas for these wonderful sandwiches. read more

It took over 20 mins for me to get a small sandwich. I needed fast food because I was on a time crunch. If I knew it would take that long, the Habit would have been a better choice in that parking lot. They had 3 people working and no assembly line. Everyone just doing their own thing. How is it that Subway and or sandwich shops can get sandwiches out in 10 mins and these guys take 20-30 mins? read more

If I could give zero stars I would. I ordered on the app a engineer which has Turkey on it. When my husband got home with the order my sub had ham and beef. Took the sandwich back and got so much attitude. I love this place but never again read more

I've been back here a few more times since my first visit (and review) a few months ago. My YELP profile would show a lot more check-in's here if it weren't for Verizon's pathetic sub standard cell phone coverage in this spot. Terrible. You may as well forget trying to check-in here. This Firehouse Subs is great. They really make a fantastic sandwich and I have tried a few different sandwich's here. The quality is excellent. So much better than the other sandwich shops around town. You know the places. I don't like their counter situation here at Firehouse Subs though. I like to watch my sandwich being made and they've designed the counter too high. You can't see over it to watch what's going on with your sandwich. Most likely that was intentional because they don't want you to see. Well, I don't like that AT ALL. What are they trying to hide? I do like the rotating sign list of sandwich topping options they have next to the cash register when ordering. I believe they call it "Fully Involved" which is kind of clever I suppose. I like to see what all the various topping options can be so I can have them make my sandwich exactly the way I want. Firehouse Subs is definitely not the cheapest of the sandwich shops around but the quality makes up the difference. Read my earlier review below. read more

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Yikes. Not sure what happened today with my order but I am not happy. I ordered a large veggie with jalapeños and olives added. First bite, I couldn't chew it. What was going on? They used basically dehydrated bell peppers that were likely sitting out all day which led to a rubbery/stringy texture that was inedible. So I took all of them off of it. Next problem. Olives, where are my olives? No olives. I'm just getting sadder at this point. Cheese? I can't even find it.... *checks to make sure cheese comes on it* wow... I manage to get through the first half and then I go to pick up the other half and OH MY GOD ITS SITTING IN A RIVER. Soggy bread.... yeah I'm going to call it quits on this sandwich. Epic fail firehouse! read more

I would rather eat dog food then what I ordered today. Where to start. The kids in the back took our order but then sat around talking for a solid 5 to 10 minutes before making the sandwich. The sandwich was cut improperly. To top it off there was hair in the food. No pickle, not even sure why they ask if you want one since from the reviews it sounds like no one gets one. Doubt I'll ever go back to Fire house subs anywhere. read more

I go in a lot but there is this girl named max boy she is so rude doesn't know how to treat customers I will not go if she's working there to rude she needs to change her attitude thanks the one that's so nice is Monique very beautiful smile and good attitude love the food but that max attitude not good read more

Vinny was awesome great customer service when I called and listened to what I had to tell him. Appreciate you Vinny you are great have a good and blessed day! read more

Veggie sandwich was amazing, see picture! Staff was very courteous and friendly, everyone was wearing a mask, manager is a great dude, and didn't have to wait long for two medium veggie sandwiches at all. Def satisfied the craving! read more

Firehouse Subs - Veggie - Sandwiches Near Me - La Verne, California

We walked in the place for the 1st time. It was clean and they offered hand sanitizers. It was confusing bottles cause they look like used bottles for rubbing alcohol liquid. Anyways, my husband ordered the sandwich that sounded good to him. He chose one with brisket meat. It did take a while to get it to us. But when he bit into it, he was in heaven. Like he just made love. That good apparently. Will definitely go again. Maybe next time the employees can smile a little bit more to their customers. read more

Firehouse Subs - Selection of chips - Sandwiches Near Me - La Verne, California

Sandwich are usually pretty good but they work at a snails pace. The staff seem to be a little off and can be seen kind of staring off into space at times. read more

easily the best chain sub sandwich around. Lots of options and plenty of hot sauces to top of the sandwiches. Have been going to Firehouse for years in Vegas, they have finally made their way to So Cal. THANK YOU !! Super clean and staff was very friendly read more

Firehouse Subs - Large club on a sub. - Sandwiches Near Me - La Verne, California

We just had a late lunch here and the food and service was just amazing! Appreciate receiving quality care and service! Keep shining Team!!! read more

This was my first time at firehouse subs, and I think it will be my last. The pork and slaw special sandwich on a Hawaiian sweet roll looked intriguing on a TV commercial, so I thought i'd give it a try. It took 29 minutes from the time I ordered in the store to get my food. The 2 staff were chatting as they worked and did not seem focused. The "special" barely resembled the food styled photo with very little "pork" if that's what it really was. Disappointing 2 sandwiches for $28 . Will stick with Subway for better quality and variety! read more

Good sandwich place. Been here a lot. They're always busy which is why sometimes I have to wait about 5, 10 or 20 minutes which is not a big deal for me. Today I went there for lunch. And for the first time I've ever seen, I was the only customer at the time I went so I got my sandwich fast read more

OMGoodness! The Jamaican Jerk turkey is off the flavor chart!!! Sooooooo much delicious turkey, and the bread not only are the sandwiches delicious it feels warm and inviting and smells delicious! The staff was friendly and fast. Definitely the best sandwiches in town. Portions are super generous. Ps wear comfy pants! read more

Firehouse Subs - Sandwiches Near Me - La Verne, California

I went to this location on 9/5/21 about 12:30. I want to start out with: The staff has always been nice and accommodating. This is my second visit in a 2 week time frame. The first was carryout and they got my order wrong but it was too late and I didn't want to drive back. I order the same thing every time, a large Italian, no honey ham (replace with salami). First...who in their right mind puts a sweet ham on Italian sub? This is something corporate should address...that's just not right. I mean, American style ham on an Italian sub is an abomination to begin with but honey ham...that is just beyond horrifying. Regardless, they are always happy to switch it out but on my carry out order...there it was, honey ham. Second...this location has been pretty filthy the last 3-4 visits, certainly on the 5th and my carry out day. The drink machine is a hot mess of splatter, the floors are way dirtier than being open for 2 hours should warrant. The trash can was so full there were just bags sitting on top of it and covering the hole. The counter tops were clearly not wiped down. Kind of gross to eat in there. On 9/5 the order was correct but not very good. The roll seemed off, under toasted and a bit soggy because of it. They didn't put the honey ham on but they also did not replace it with the salami as asked. I used to love Firehouse subs but the last few visits have been disappointing---especially for the price, these are pretty expensive subs. read more

While the sandwiches are pretty good, the service is pretty hit and miss. Tonight on October 5, 2021, I went in and ordered a meatball sub. The girl standing behind the cashier said, "we stop serving meatballs at 8 o'clock." I said, "but it's not 8 o'clock yet." She curtly replied, "it's 7:55," and then walked away leaving me dumbfounded. I would understand if they were closing in the next five minutes, but they were going to be open for another hour and five minutes, com' on, man. I told the cashier that I really wanted to meatball and if they just put it in a roll I'll take it home and heat it up half joking, half not. The blank expression on his face said enough. We left and went a few blocks up to Jersey Mike's instead where, if I may say, the Philly cheesesteak is excellent. read more

Hate to bitch, but when you take the time to drive to the store you would like your sandwich in a reasonable time not a 30 minute wait when there's only 4 people in the store, we were told that it would be a 30 minute wait because they were backed up with call in orders,we don't have 30 minutes to spare at lunch time. The people that take the time to go to your location shouldn't have to wait 30 minutes to get a sandwich. read more

Came for national sandwich day and they don't do that at this location. Heard all over the radio and came to try it out being my first time at firehouse subs. Sucks for the false advertising... read more

Love the food, but always takes forever to get a sandwich. They need more help from my observance.

This review is from my visit this pass Monday June 24th. It was our first time there. We go to the Jamba next door and have been wanting to try this place out. So we made it a point to go on Monday. I love the shopping center that it is in. It's super nice and there are plenty of parking spots. Walking in we were greeted with friendly hellos. Since we had not been there we were ask if we had any questions to let them know. I went with the Italian with potato soup, my daughter had the kids meatball and my boyfriend had the Hook & Ladder with mac and cheese. Everything was made after you ordered it. So it was really fresh. They have seating inside and out. Inside was super clean and the memorabilia the have on the walls was cool. I like the fact that you can donate your change or even drop a dollar inside the donation box. It gives back to our fire fighters. The have a varsity of things to drink which is a pus! The only thing I think needs attention was the place where they have the limes and lemons, they were not looking fresh. (But it can also be from customers leaving the trays open) The sandwiches are good, employees are nice, it's clean, different drink options, family friendly. Will def go back and recommend them to our family and friends. read more

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I personally have never had any issues when coming here. I don't come out here often because I don't live super close but I am a huge fan of firehouse better than most sub places around here. If you want something that you've never had or want something new give this a shot it's worth it. Prices everyone wants to know prices for what you are receiving pricing is worth it not that it's super expensive or anything but if you want a good sub and don't want to pay Jersey Mikes prices go to firehouse you'll get around the same sub for 3-4 dollars less read more

This place is so trash I got a steak and cheese sandwich and it was cold in the middle went back they remade it still cold them the 2 workers give me a attitude I ask for my money back I paid cash she said I need to swipe the card I used I told her I paid cash she told me no I didn't told them to make me a cold sandwich caz I don't want to argue with a little kid working there and they make the cold sandwich and end up messing this one up to never going back again I hope I get to hear from a manger 30 bucks for 2 sandwich I should leave happy never again read more