My Fiancé just left firehouse subs on her birthday unable to get her free sub because of an app error, the manager on duty was rude and did not try to resolve the problem. We come here every once in awhile but I'll never be back. Enjoy being stingy, there are plenty of sandwhich shops around that actually like their customers and like to make situations right. Went to Starbucks and got the free drink without a problem, that's a real company Update I called corporate and left an official complaint, I am to be contacted within two days. They were very apologetic on the phone, I plan to file this complaint against the owner who was rude on the phone and backed up his manager. His name is Julian and the lady from corporate said it is NOT required to have it loaded in the app just need to show ID. She also said the current app is NEW and many people are having issues with the birthday reward. I plan to follow through on this situation until it has been resolved, I never want anyone to have the experience that my fiancé did and I will make sure this does not happen to anyone else. read more

Not at all impressed. Service was sloppy, all of our sandwiches were made incorrectly. Same goes for the salads, all three meals were not as ordered. Quality of the meat is not very good And they are very skimpy on the trees. Definitely not worth $12 for a sub. read more

I will never order from this place again. I cancelled an order from Uber Eats and I was charged 100% of the meal. I called Firehouse Sub today and the manager could have helped me but he wouldn't. Really horrible service. read more

Couldn't have asked for better service or a better sub. Hector's customer service top notch

I am always on the hunt for a good sub sandwich. Surprisingly, I had never tried Firehouse Subs until recently. How was it that I had not tried this chain? Anyways, came here recently on a Friday night before closing and we ordered our food to-go and waited outside before we were called in to pick up once our order was ready. Ordered one New York Steamer sandwich (medium) and one Italian sandwich (medium) to share on white brea. The medium is the perfect size. They also have a nice selection of free add ons-olives, pickles, etc. I asked for some peppercorn ranch and honey mustard sauces on the side. The sandwiches were really tasty and I was very pleased with the quality of the bread and meats. The sauces were delicious too and were good to dip in. Service was friendly and they were complying with COVID-19 social distancing guidelines. I will definitely be back! :) read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

I had placed an order threw a 3rd party app and was unable to modify the changes so I called the store and spoke to Chris the manager and from the start he greeted me with such great service and really went above and beyond to make sure my order was correct. These are the type of people that make America great! I appreciate you Chris! My pregnant wife said the baby thanks you so much as well! Happy holidays! read more

My wife and I were today at 10;30 am we were very happy and satisfied with the customer service and how reasonable the prices were we will return. read more

First time here. The window sign for the can be. So nice that it's only 5 minutes from my home. This is my new neighborhood go to sp 5-22-20 Ordered the pastrami Reuben again. WHAT A DISAPPOINTMENT! Maybe these are the COVID rules or bad policy, but a prepackaged stack (and a SMALL stack at that) of meat and cheese was wrapped in paper and pulled from a fridge and out into a steamer. This was laid into a stale white bun and slathered with a sweet sauce. Yuck. This sandwich can't make up its mind whether it wants to be a Reuben or a pastrami sandwich. No matter. Last year I gave this 5 stars. Sadly only two today. I might be back but I will question how fresh the bread is, and I will definitely NOT order the pastrami Reuben. The staff is still very friendly. read more

Firehouse Subs - Pastrami Reuben - Delis Near Me - Laguna Woods, California

What an awful experience we had a fire house subs in Laguna Hills!! We had $50 worth of gift cards and had left over credit (proof of prior receipt + cards which stated $20 remaining) so I made the drive from Dana Point (a long drive!) just so we could use our remaining credit. Our order was ready to go but when I went to pay, I was told the cards were invalid?! She tried to enter them in manually but said "it wouldn't work and I would have to call the customer service number on the back of the card." Really?! If I didn't have the gift cards then I wouldn't have driven all the way from Dana Point! On top of losing the gift card and having to pay, the sandwiches this time were awful!! Mine was drenched in Mayo and hubby's had hardly any meat. What a waste - had to pay and was ripped off $20 from our gift card. Won't even bother contacting CS! read more

Firehouse Subs - What it's supposed to look like- nothing like we got! - Delis Near Me - Laguna Woods, California

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Solid chain sub spot with unique hot sauces. I like that they have some different options from your typical sandwich spot too. read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

I have eaten at this Firehouse Subs several times to get a good sampling of their cleanliness, customer service, and food quality. I typically have the sub of the day which is a sale on a whole sandwich. My preferred sub is the hot meatball. All of the subs I have eaten here are good and the price is as well, when bought on special. The store is consistently clean when I come in and the service is always friendly. They have plenty of in and outdoor seating and it is convenient to gas, groceries, starbucks, banks, even a nail salon. The drinks come from one of those computer touch screen fountain dispensers. I have taken the opportunity to sample every flavor of coca-cola, mello-yello, and sprite they have. This store is my second favorite sandwich place after Second Reef Deli. The main advantage of this place over Second Reef is that it is closer and it costs less. Where Second Reef Deli cost about $10 for a their sandwiches Firehouse I can get the special for about $6. So Firehouse wins on price and convenience. Second Reef Deli wins on taste. read more

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Why is the sandwch cut like this?????? I wasnt aware that u guys serve like this. Is this your new subs now? read more

Firehouse Subs - Why is the sandwich cut like this? - Delis Near Me - Laguna Woods, California

First impression. Never got to try the food since the manager Julian was so full of excuses as to why he helped the person who walked in AFTER me first. Excuse #1 "I didn't see you." False. He turned and saw me walk in and gave the usual insincere "hi welcome" greeting you get from employees who hate their jobs. Excuse #2 "I was really busy."Don't worry. These kind of reviews will help with that. Your franchise owner won't be too happy though. Are apologies no longer a thing? Oh. He did tell me to have a nice day when I put the cash back in my wallet and left. read more

Young kid very rude and unprofessional head phones in mask down when I walked in. I watched him walk over to the phone look at it and hang up on 5 different calls coming in. I won't be back. Rude service and could care leas for customer service. Shame, place is good however this kid ruined it for me. read more

Sorry, but our encounter today with the shift manager has ruined this sandwich shop for me, and this used to be my FAVORITE sandwich shop EVER!!! I don't know if the guy was having a bad day, or maybe he was extremely overwhelmed trying to train the new cashier, but things went wrong from the moment my family entered! He snapped at my husband for asking for a paper menu, and then he rudely told us that 7 sandwiches would take a long time to make (we understand, and we weren't in a hurry), and the party platter needs to be ordered a day in advance (which was fine, we were just inquiring), but to snap at us RUDELY just for asking which sandwiches we ordered because it was obvious some were missing, that was COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL!! I'm sorry you were having a bad day, but don't take it out on the customers just trying to order sandwiches IN A SANDWICH SHOP!!! The place wasn't even busy, and, in fact, it was practically empty when we arrived. I'm just thoroughly disappointed because I don't have a Firehouse Subs near me, and I was really looking forward to your food, and your RUDE attitude forced us to have to take our business down the street to a different sandwich shop. Thanks for nothing!! read more

Came in for late lunch. Service was great. Italian sub and Mac cheese are great. I like the sub. Comparable to Jersey Mike's but still has its own uniqueness. read more

The subs here are super amazing! Everything is fresh and delish...doesn't even compare to the other local sub shops. If you haven't tried the Jamacian Jerk Turkey it's a for sure must! My husband got it and now it's his favorite. When they say large they mean large so come with an appetite or get a bag to bring the rest home. Also a plus that they support the community! read more

Firehouse Subs - Jamaican Jerk Turkey - Delis Near Me - Laguna Woods, California

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my birthday was last Sunday. you have a week to redeem your free birthday sandwich. I came in today, 9/16 showing the email with the date and it's not showing in my app. they wouldn't honor it even though it's completely true showing the email proof. very poor customer service and relations. I will no longer support them. this is the problem with depending on these stupid apps. read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

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I'm gonna start w the CONS first haha - Dirty - Mediocre customer service from Cashier - Hot sauces not filled or replaced & dirty - Tuna premade w Mayo. Yuck! Now for the PROS: - Great salad maker/ Friendly too - Tried a new Jalapeño Hot Sauce... game changer! - Dill pickle spears -Variety of diff hot sauces including Chalula read more

Firehouse Subs - Custom VEGGIE SALAD VEGGIES - Delis Near Me - Laguna Woods, California

My wife picked up a few sandwiches to bring home and much to my surprise this place is gonna be no. 1 on my sub list. I asked for tuna on sourdough with pickles, sweet peppers, cheddar, honey mustard toasted and it was just like I make it. The tuna was well seasoned and not watery like other places and the sandwich was all together tasty. She loved her sandwich as well. Just a shout out to say good job and a highly posted recommendation! Great place. read more

Yummy Yummy! Good food and cool firehouse vibe. Recommend! You wont regret it. My mother loves the meatball sandwich

I went into dinner expecting the service to be meh. I was pleasantly surprised with the three guys working last night. They had put something on my sandwich I asked not to be on there. I went back in because it wasn't something you could just take off. They graciously and quickly remade a sandwich for me and added a cookie as an apology. They were wonderful. They did a great job. Love these overpriced sandwiches and thankful they totally redeemed themselves. read more

Manager is completely rude, wouldn't give me a birthday sandwich on my actual birthday because the app would not load it. I called ahead and was told that all I needed was my ID so I wasted gas on the promise that I could get my free sandwich. He refused to do anything because my app was glitching, he could have easily comped the sandwich with my id. Will never come back to firehouse terrible birthday experience would love to give negative stars if I could! read more

I came in this afternoon to pick up dinner for my family, but I hadn't been to this location in a year. Chris and Lindsay were very helpful and pleasant to deal with. They got my sandwiches made in a timely fashion. I will definitely come back. read more

DISGUSTING!!!! My cold sub arrived warm as hell with SOOOOOO much mayo, if was falling out the sides. Warm turkey, absolutely gross. And the bread was soggy from the mayo. This was my 1st time eating from this place and never again! My mac n cheese also had a lot of water in it. Idk what thats about but EWWWW!!! read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

The sandwiches are always great here. I had a problem with an employee. It was a gentleman named Julian. I asked him what's in the sandwich and he told me to look up on the menu screen which is totally fine lol but his attitude towards guiding me towards the screen was disrespectful. I added onions. I even asked for a water bottle and he didn't add it as well. I guess he had to leave. But I think he was a jerk with me. I also asked him what meats in there cause I know there is corn beef but it's not mentioned cause it says pastrami and beef. I just wanted to make sure it was corn beef since I missed out on at Patrick's day. I think it just ruined my day how messed up people can be. I don't think he should work there and I really hope I don't see him again. read more

I've been to Firehouse Subs a couple of times, this same location. Usually get the salad. Mainly because I don't eat too much bread and second, it's next to Starbucks on a busy street and usually while I'm waiting for a meeting nearby. The last time I was there, I ordered a salad: Romaine, tomato, bell pepper, cucumber, pepperoncini, and dressing, with grilled chicken breast (usually comes with mozzarella, I don't do dairy). I know this is going to sound odd, but it had too much lettuce. Next time I will ask for half. Why? It would be a better ratio for the chicken and dressing. It's a delicious salad! Other than that, I really like the soda machine. I'm into Lime Coca-Cola. read more

Firehouse Subs - Great food. Fresh, hot, delicious! - Delis Near Me - Laguna Woods, California

I stopped at Firehouse Subs on 24100 El Toro Road suite B in Laguna Woods. This is the first I have been at this location. The place was very nice and clean. The server was super friendly. The nice manager allowed me to take the photos. I met a nice friend there, but I forgot his name. I ordered Take out for "la familia". A Large Firehouse Hero Sub Sandwich Combo meal; Roast beef, turkey, ham, provolone, mayo, muster, lettuce, tomato, onion, and a dill on the side. included; potato chips and a drink. A Kids Turkey Breast Sub Sandwich meal. included; potato chips a d a small drink. For dessert; A chocolate chip cookie and a chocolate brownie. I thanked the manager for for my taking photos. I went outside to take the rest of the photos. I drove home for the four of us to enjoy our meal. Diana and I thought it was the best sub sandwich we have ever had. Paisley and Buddy enjoyed their turkey sub. It was catlitious. Robert H. read more

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The Firehouse subs in Foothill Ranch is the only one I've found that's truly a 5 on the rating scale! 1) they always greet you as walk in 2) at least one of people working behind the counter takes ownership of Assisting you in placing your order, they will answer your questions as they make suggestions if you ask about their many different sandwiches and other menu items and always in a friendly manner. 3) their food is always consistent in freshness in the manner in which it was made. So swing by and see for yourself read more

Nothing was sautéed and not cooked all the way ... we had a huge order and boy I'm the only vegetarian the one veggie sandwich ordered had mayo on it and that was messed up and there was a hair ruined my stomach This was my first time at this location best believe I won't be back to this one can't risk it again MAYO IS MADE OF EGGS!!!!!!! Update: I threw out a LARGE sandwich and I've been sick for the last 30 minutes thanks ...... read more

Don't get me wrong, the subs here are good, definitely hell of a lot better than Subway and a bit better than Jersey Mike's and Which Wich. The reason for the 3 stars is because either they need to beef up their portions or lower their price. The market for sandwiches is pretty cutthroat and extremely competitive, and I can easily substitute Firehouse with other options. read more

Haven't been here in a couple years, but stopped today and the sandwiches are still great. But I really wanted to mention Roxanna, so helpful and friendly. Made my son I feel welcome when we walked in, and just overall the type of person I like dealing with when grabbing food. Thanks for the positive experience. We will be back for sure. read more

Had a free bday sandwich and the manager refused to honor it unless it was a order through the APP... but they acknowledged the APP was turned off for this location. What's the point of a reward program. Pretty lame! I won't be coming back to this location. read more

I praise this establishment for helping employ teenagers . I don't mind the wait. Their meat ball subs are delish.

It looks very basic but the sandwiches are delicious. Service is fast. I stopped by for a quick lunch.

I would highly recommend Firehouse Subs. The staff and food were amazing. The customer service was beyond my expectations and Riley was so kind to help my family with multiple sandwich requests and add ons. We will be here again. read more

What's the point of being open on google till 9:00pm if you're closing the doors, not taking any orders and cleaning at 8:15pm. If you're closed at 8:00pm then have your website and your business reflect. Unless your actually open till 9:00pm and your staff just had poor time management. Anyway, disappointing. read more

I'm just a bit sad, first time having firehouse so I ordered for pick up. I'm excited to eat my sandwich... open my box and see... a wrapped pickle on top of my fresh meatball sandwich... who thinks that is sanitary? Idk where that plastic has been... even if it was the second plastic... i don't need non-food sources in my food thank you very much. Please try better next time. If there will be a next time... read more

Firehouse Subs - Who thinks this is sanitary? Why not just put the wrapped pickle outside the box?.... - Delis Near Me - Laguna Woods, California

I'm not really a sandwich person, but I was at the Starbucks next door and very hungry, so I stopped by here after my Starbucks visit. I had checked the Yelp rating and it was promising. Normally I am not into sweet sandwiches and I didn't realize that the Italian sandwich had a sweet dressing on it, but I ended up liking the sandwich quite a bit. There's genoa salami, pepperoni, ham, melted provolone, Italian dressing, Italian seasonings and they add a "Fully Involved" to it (that is deli mustard, mayonnaise, lettuce, tomato, and onion. A wrapped dill pickle is on the side). For this sandwich, the smallest size is 8 inches. Their wheat bread is pretty tasty. After trying Firehouse, I would go again to try out more of their menu. Service is good: I was greeted when I walked in and thanked for my order. I also requested that they go light on the mayonnaise and they did that. This is better than the other sandwich places I have tried in the area. read more

We were coming home Saturday night from being dragged around Balboa Island by Kamena and needed a place to quickly grab some food to go. Laina had Firehouse Subs bookmarked for a while, so this became a spontaneous "Bookmark Saturday" dinner. The founders of Firehouse Subs grew up in a family that not only served the community as police officers and firefighters, but were also entrepreneurs. After making attempts at rock-n-roll, real estate and Christmas tree farming, Firehouse Subs was born. Through the Firehouse Sub Public Safety Foundation, millions of dollars have been donated public safety organizations in five specific areas: Life Saving Equipment Prevention Education Scholarship and Continued Education Support for Members of the Military Disaster Preparedness and Disaster Relief We arrived at Firehouse Subs ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=aYMUJZVFYXAkOnYN6MQcFQ ) around 8:00 PM and not surprising the small patio area ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=9WkSbMGiHPn0M1vDlAP0Kw ) was void of customers. Neither of us had ever been to a Firehouse Subs location, so their Happy Hour Special ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=P2wn44-CQOhjD4G1WusU_g ) was a pleasant sight when we entered the restaurant. The menu ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=5ofhGO_nltdtywdlPACDjg ) consists of Hot Specialty Subs, Hearty and Flavorful Subs (Under 500 Calories), Chopped Salads, Make Your Own Sub, Sub Add-Ons, Chili, Sides, Kids' Combos and the beverages from Christie L.'s eternal antagonist ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=-6cXJc3X7UuTULZcqAMCsg ) the dreaded Coke Freestyle Machine! Since the better half and I had never been here, we need a minute or two to digest the menu before settling in our selections. My better half chose a Medium Italian Sub ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=WyksCq_TlMJcJNuJx3_gYQ ) not heated or toasted and I chose a Medium Smokehouse Beef and Cheddar Brisket ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=g8_HCsYys0oyrexiIsrf8A ) on a White Roll. Since we were there during HH, both our subs were upgraded to Medium combos at no additional charge. While we were waiting for our subs to be created, we grabbed our Cherry Mello-Yello drinks from the freestyle machine and our chips from the rack near the entrance. We also took a look at the décor ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=VNxBDEfYehbfh2o-lezcUQ ) which completely fits the theme of the chain. Our order was up in a few minutes and we were on our way home. My better half's sandwich was had thin layers of Genoa Salami, Pepperoni and Virginia Honey Ham and Provolone Cheese, but most of the sandwich was made up of filler. Laina said the quality of sandwich laid somewhere between Jersey Mike's and Subway with her opinion leaning towards the latter. The roll was soft and the veggies seemed fresh, but there was nothing that made this sandwich standout. My lovely wife finally observation was "the sandwich was Ok." If the best sandwich you ever have eaten is a 5 alarm blaze, then the Smokehouse Beef sub I was served would be a smoldering match. There was a decent amount of cheese, but since my sandwich only has four ingredients and half of those are spreads (mine only has three ingredients since it was sans the Mayonnaise), I would have expected there to be ample portions of each. The only ingredient I found ample was the barbecue sauce. The amount of brisket was sad and after "extinguishing" this sandwich, I was still looking to put out the "hunger fire" in my stomach. Rohlinism: Greatness in one endeavor is an achievement and you shouldn't press you luck trying for a second! I can't think of anything about this experience that would warrant a return visit. read more

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