We were coming home Saturday night from being dragged around Balboa Island by Kamena and needed a place to quickly grab some food to go. Laina had Firehouse Subs bookmarked for a while, so this became a spontaneous "Bookmark Saturday" dinner. The founders of Firehouse Subs grew up in a family that not only served the community as police officers and firefighters, but were also entrepreneurs. After making attempts at rock-n-roll, real estate and Christmas tree farming, Firehouse Subs was born. Through the Firehouse Sub Public Safety Foundation, millions of dollars have been donated public safety organizations in five specific areas: Life Saving Equipment Prevention Education Scholarship and Continued Education Support for Members of the Military Disaster Preparedness and Disaster Relief We arrived at Firehouse Subs ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=aYMUJZVFYXAkOnYN6MQcFQ ) around 8:00 PM and not surprising the small patio area ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=9WkSbMGiHPn0M1vDlAP0Kw ) was void of customers. Neither of us had ever been to a Firehouse Subs location, so their Happy Hour Special ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=P2wn44-CQOhjD4G1WusU_g ) was a pleasant sight when we entered the restaurant. The menu ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=5ofhGO_nltdtywdlPACDjg ) consists of Hot Specialty Subs, Hearty and Flavorful Subs (Under 500 Calories), Chopped Salads, Make Your Own Sub, Sub Add-Ons, Chili, Sides, Kids' Combos and the beverages from Christie L.'s eternal antagonist ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=-6cXJc3X7UuTULZcqAMCsg ) the dreaded Coke Freestyle Machine! Since the better half and I had never been here, we need a minute or two to digest the menu before settling in our selections. My better half chose a Medium Italian Sub ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=WyksCq_TlMJcJNuJx3_gYQ ) not heated or toasted and I chose a Medium Smokehouse Beef and Cheddar Brisket ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=g8_HCsYys0oyrexiIsrf8A ) on a White Roll. Since we were there during HH, both our subs were upgraded to Medium combos at no additional charge. While we were waiting for our subs to be created, we grabbed our Cherry Mello-Yello drinks from the freestyle machine and our chips from the rack near the entrance. We also took a look at the décor ( https://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=VNxBDEfYehbfh2o-lezcUQ ) which completely fits the theme of the chain. Our order was up in a few minutes and we were on our way home. My better half's sandwich was had thin layers of Genoa Salami, Pepperoni and Virginia Honey Ham and Provolone Cheese, but most of the sandwich was made up of filler. Laina said the quality of sandwich laid somewhere between Jersey Mike's and Subway with her opinion leaning towards the latter. The roll was soft and the veggies seemed fresh, but there was nothing that made this sandwich standout. My lovely wife finally observation was "the sandwich was Ok." If the best sandwich you ever have eaten is a 5 alarm blaze, then the Smokehouse Beef sub I was served would be a smoldering match. There was a decent amount of cheese, but since my sandwich only has four ingredients and half of those are spreads (mine only has three ingredients since it was sans the Mayonnaise), I would have expected there to be ample portions of each. The only ingredient I found ample was the barbecue sauce. The amount of brisket was sad and after "extinguishing" this sandwich, I was still looking to put out the "hunger fire" in my stomach. Rohlinism: Greatness in one endeavor is an achievement and you shouldn't press you luck trying for a second! I can't think of anything about this experience that would warrant a return visit. read more

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Been here 2x. My Co worker and I had lunch here. And the sandwiches are amazing and big enough to share, but I was hungry. I want my own!!! Service was friendly and nice. I love their soda machine. If you come after 3pm, they have a lunch special... I am amazed by the selection of hot sauce they have here. Fun place to eat. The firemen/firetruck theme is awesome. I would prefer to eat here over Jersey Mike's. It just taste better. And the service was very friendly. read more

Firehouse Subs - Nice selection of hot sauce! - Delis Near Me - Laguna Woods, California

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Visited on Saturday after placing our order through the app for the first time. Great experience and the order was ready at the chosen time. Firehouse serves a premium selection of ingredients and I always enjoy any meal that I choose when I eat here. I like to support local businesses and this location is very close to my house. read more

Stopped here on a whim, only I didn't know they were so close(I saw the Starbucks next door, but not the Firehouse Subs) . Clean place with DirecTV on, friendly staff, though the fella who took my order could cut down on the energy drinks. I didn't understand him a few times, he talked so doggone fast, but he was as friendly as everyone else, so, all good. Ordered a Firehouse Combo with the Club sub. Dee-lish! Their restrooms are gender-neutral, and relatively clean(Having hundreds of people coming through your doors all day will often result in less-than-clean restrooms) I know this is nitpicking, but, maybe they can leave the plungers and toilet brushes somewhere else? Aside from that, great place to eat, friendly staff, what else could you want? read more

First time here and I won't be back! The person behind the register taking the order was rude and I told her I'd never been here and asked for suggestions. She just pointed to the menu with no offers of helping. She wore her hat down low covering her face so u couldn't even hear her. Then I ordered a soda and she doesn't even hand the cup over she just pointed to the cups and said grab one. It was weird and felt rude... I won't be back I'd rather give my money to places that offer better customer service. read more

The gluten free bread is awesome. It's so difficult to find a delicious, gluten free sub, even here, because sandwich bread is a tricky thing to do. I was delightfully surprised. Thank you for a tasty experience. read more

The engineer is the hands down best sandwich I've had in a while and blows Quiznos and subway out the water!

I got the turkey salad and paid for double turkey. When I got to *bucks and set up, I was pretty disappointed with the amount of turkey included in the $9.24(?) double turkey salad. Looking at the other sandwiches in the image list makes me feel like they forgot it. I didn't go back and ask for clarification because I had set up my laptop, backpack, and drink at *bucks next door and I would have had to repack everything. On the plus side, it was a nice, fresh, healthy, and tasty salad. Probably half to 1 full star above the equivalent at Subway. Staff were nice and patient with me while I waded through the menu. If I could give an extra half-star to this rating, I would. http://www.yelp.com/biz_photos/firehouse-subs-laguna-woods?select=D-uAMK_9zbF6rViH1mHTRw read more

Firehouse Subs - This is double turkey? I hate to see what the regular helping of turkey is... - Delis Near Me - Laguna Woods, California

4.5+! Wow, I found a great sandwich shop (thanks to Yelp!)! Thankfully, the other sandwich shops I'd bookmarked were closed; otherwise, I wouldn't have discovered Firehouse Subs. The place is very casual, but appreciatively clean; the staff quickly greeted me, and was friendly. I like that the menu included descriptions and pictures. I ordered a Brisket and Cheddar as well as a Chicken Bacon Ranch; both were generous in size, satisfyingly warm, and SO flavorful; the soft sandwich roll and the mayonnaise, another dressing, and/or sauces that separates these sandwiches from other stiff, dry, and bland sandwiches I've had. Loved these -- and looking forward to returning, very soon!. read more

Good sandwiches, but $6.50 for a salad that would fit in a small coffee cup is highway robbery!!'

My wife and I came here on a Saturday afternoon, it was our first time trying this place despite living nearby for many years. Camden was working and was super polite and had a great attitude. We ordered a couple subs and sat on the patio to enjoy them. Camden appeared to be working solo but our food was out quickly and exactly as ordered. The Italian and Club Sandwhiches we ordered were excellent. Better than any Subway sandwich you've ever had. Thanks. Will return again. read more

Went yesterday for a early dinner, requested the Turkey/Bacon/Ranch combo. Was only charged for the Sandwich, so no combo, "because he was inexperienced with the register." Sigh... Fine, didn't need the extra stuff anyways. Took forever to get my sandwich and the place was mostly empty. Poured some Datil sauce onto it for a spicy ranch flavor. It was better than the other "yellow" sub place but I sort of expected more... read more

Firehouse Subs - Meh... - Delis Near Me - Laguna Woods, California

Fantastic sandwich made exactly how I wanted it and friendly service from Hannah and Chris.

I sent a complaint that was supposedly received by the corporate office and no reply. I figured that I would send an email rather than have to listen to the (very descriptive) mockery song of "having to be on hold" being played while on hold. (Nothing like putting vinegar on an open wound for those who have a legit complaint! Wow.) I've gotten sandwiches, in the past, from other locations and it is rather a "feel good" purchase knowing that the $ will help out first responders. This location in Laguna Woods was beyond bad -- it was dire. I walked in and the woman working there was busy...absolutely understandable & no problem. (I was the only one in line.) I waited approx'ly 4 minutes or so, with a "someone will be right for you" about a minute into it. "No problem", I replied. About a min later, she called out for her coworker (in the back) to come out. A bit of time went by, and the swinging door "flung" open and out walked a guy with a look of "what-do-you-want-I-hate-my-job" frozen glare on his face. He made a "left hook" to the sink to (supposedly) wash his hands. I made of point of really watching him at the sink, because I felt that this guy was no way going to really bother even cleaning his hands. After quickly flicking his hands under non-running water and then quickly grabbing two paper towels to "dry" his bone-dry hands, he asked me what I wanted. (There was no way that I was going to let his unwashed hands handle a pair of disposable gloves, if they wear them, to make my lunch.) Knowing that this guy, even openly, doesn't care about cross-contamination...you can bet that my lunch order went out the window. Thinking quickly, I told him that I just wanted a couple of cookies...that were wrapped. He told me that the amount was $3. I handed him three one-dollar bills and he stared at them in his hand seemingly a bit confused. (Was this a complex transaction or having to count any change given?) I absolutely got the impression that he was either high or stoned. I left quickly, afterwards. Giving this review two-stars, instead of one, for the female employee, in the afternoon shift, who even bothered to call Alec to come out. I truly doubt that if she was not there, that he would've happily remained hidden in the back. Absolutely 100%. read more

First time here and I wanted to try a cold sandwich but they all come hot.. I bought a large sandwich and asked manger if he could kindly make half hot as normal and not toast the other half. This is a pretty simple task and manager refused. Rude and horrible customer service ! Not coming here again read more

Both the Turkey sandwich and brisket sandwich were delicious. The side mac-n-cheese was surprisingly just as good. It's rare to find a great mac-n-cheese that doesn't taste mushy, yours was great! Both male employees working on 2/22/21, were friendly. read more

The online portal doesn't let you use coupons for to go order. They don't have curbside pickup. And I went there on 10/02/2020. I told the cashier three times no lettuce, no pickle and no cherry pepper. I also pointed out to the cashier that they had it wrong on the receipt and that it shouldn't have those things, they said they know. 30 minutes later, I get the take out drive back home super excited to try out a fire subs sandwich for the first time, opened it up and it has lettuce. Gonna have to throw this one in the trash, never going to this place again! read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

I hate to be the one that comes in at the last minute before closing but the stomach was rumbling. Have passed by here many times but decided tonight was the night. Got the Engineer with the sauteed mushrooms and switched it from Swiss to Chedder. This thing was HUGE! Definitely got what I paid for. Glad I stopped in and I will for sure be back! By the way I'd like to thank the guys working here for being cool with us coming in right at closing! read more

Firehouse Subs - Delis Near Me - Laguna Woods, California

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This is my favorite sandwich chain around! Staff is friendly and professional; always serving with a smile. I have had 0 problems with their catering service and I have never gotten a wrong order. The sandwiches though are the best part: fresh and filled with flavor! I honestly was worried about just regular "subway" quality when I first ordered from here, but there is something about the way they do their sandwiches that is unreal! My favs are the Hook and Ladder and the Firehouse Hero! When your in the mood for a sandwich, go here!!! read more

Impossible to order from. Tried ordering 5 minutes ago online and on the phone. They don't close until 9:00pm, it's 8:03pm right now. They won't accept online orders until tomorrow and they aren't answering their phone. I want to give them my business, but oh well. read more

At this price point I expected more in terms of quantity. The child size sandwich was $7.00 alone and goes to $10.00 for a normal size small (everywhere else). The sandwich was okay but disappointing (due to the cost). Also they need to "hose down" the metal air filter above the entry door, pretty gross as to dust level, I bet it's never been cleaned and unfortunately makes you think about the back room. read more

Great Sandwiches. My fav is the Hook and Ladder Fully Involved. Their House Cherry Limeade is really good and the Capt Sorensen's Datil Hot sauce is da bomb. Firefighters all get a 10% discount. Love this place for lunch. read more

Great place to grab a quick bite to eat! The cash register worker, Justin, was a very good worker with great customer service. Angel was also a good worker, he made a very good sandwich and was very polite. Overall great staff. read more

I really like the meatball sandwich here. Very good very tasty. I assume all the other sandwiches are also great. They have drinks and chips as well. There is a Starbucks right next door so I often get a sandwich and a coffee. The people working there are very nice and professional. The sandwiches are flavorful read more

My wife and I were close by and needed some fast dinner with an easy pick up and I am so glad we found this place! The subs were awesome! I know a little strange but the Italian one I had was 10x better than anything at subway or any other sub chain restaurant. My wife had a turkey sub and she said she also really enjoyed. We will most definitely be back to check out what other kinds of subs this place has to offer. The pickup was extremely easy and they were ready even though I got there a little earlier than my pickup. The ordering tool online was also easy to use. As far as price, we just got two subs and it was only around $13 bucks which I did not think was bad at all! I was not able to get pictures because well we killed those subs as soon as we got them. LOL read more

I am so tired of paying for things that you never receive from food establishments. I just paid $27 for two large sandwiches, one with extra meat. Really? They are both the same and the meat doesn't cover the bread. What a rip off. I do like their subs but this happens everytime I go to the El Toro location. Never again. read more

worst customer service i've ever experienced. they can't read modifications for sandwiches and are super rude when you ask them to remake it according to what you ordered. read more

Chris and the manager Roxanna are awesome. Great customer service. Definitely recommend this location.

Ordering online was a fail! Website says they are "fully involved" and I got plain sandwiches. Called the location and spoke to the "manager". He proceeded to cut me off and tell me it wasn't heir fault because the specific sandwich comes like that. I tried to get his attention because he cut me off and he hung up on me! What? I called back and he hung up on me 2 more times. Called back to get the name and number of the owner, he hung up on me! Really? This is the kind of management firehouse wants? Teach them to deal with customer issues. They get defensive and rude and then hang up on you! Unacceptable!!! read more

I've never been to a Firehouse Sub, until this week, after numerous commercials regarding their limited time only Pastrami Ruben, I decided to give it a try. Wow, the sandwich was great, more than I expected. I look forward to the next opportunity of another visit to Firehouse. I may try something else off the menu, but, not the next visit. It's going to be another Pastrami Ruben! Thanks Firehouse, a great sandwich. read more

Wow! fast team crew here! only two guys making and preparing food and they were busy! I arrived and the place around 11:50 with a line of about 4 in front of me and I was still out of there at 12. i was so glad to be able to enjoy my sub before heading back to work cause a lot of Food around foothill ranch takes time and lot of places dont have much staff. I saw just two guys here and they were still fast so thanks I'm grateful and the Italian is the BEST SUB!! read more

We love fire house but this location is pathetic. Every encounter we have had here has been below par and their employees are an absolute joke. Incredibly slow, can't retain a simple order, . Do yourself a favor and go to another location. read more

Ordered the Italian sub. Was really good and well put together in place as each bite was taken nothing was overflowing out of my mouth and no messy drippings onto my hands. I would say it could have used some red wine vinegar and oil. read more

I have been going to fire house subs since they opened, I have not been in the last 4 to 5 months as I now have a gluten allergy, I was so happy to hear that they now have gluten free today I went and bought a hook-and-ladder for myself and my wife, $2 more for a gluten free bun with much less meat and everything else, I understand the cost of the bun but at least put the same amount of meat and vegetables in it senor charging me $2 more! read more

Firehouse Subs - Gluten free on the right, $2 more for a lot less! - Delis Near Me - Laguna Woods, California

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Came in for dinner tonight not expecting it to be great. Well was I wrong! Very friendly staff which helped me order which was very easy.Ordered an Italian sub which was delicious. Will definitely be returning soon. read more

I just came here for the first time, these guys are amazing. I got firehouse here, it was so delicious, I highly recommend try these sandwiches read more

I love the idea of Firehouse Subs donating to first responders. The sandwiches are great - far better quality meats and bread than Subway or Jersey Mikes. That being said - the service and attitude of those minimum wage workers is horrible. This is the second time we got our order home and there were no pickles. That really ticked me off. I called the store and asked to speak to the manager. "What?" he said. Can I speak to your manager? "There is no manager here". I asked him if pickles were supposed to come with the sandwiches, or if you had to ask for them. I was told by the boy with the attitude "well, ya, they're supposed to come with them." I told him we didn't get ours - and this was the second time this has happed. His excuse was, well it could happen if we were getting ready to close. It was Friday at 7:15!!! The shop is supposed to be open till 9 pm. I will have to find a different location - I'm just done with this one. read more

Ok, first I love the bread! The size of the sandwich is perfect. The store is clean and the staff friendly. They make the sub behind the counter and you don't have to stand and instruct them. When they are done they bring the sandwich out to the table, so order sit down and relax. Don't worry, they have plenty of seating inside and a patio area. I prefer the patio area, although it is on a busy street corner. You may not know this, but you can round your order up to the nearest dollar and that change goes to help firefighters and families of firefighters who have been injured or lost on the job. This is a great charity and I always round my order up. Now when you are ordering they are going to ask you a lot of questions about your sub. They tend to forget about asking if you would like to round up at this location. Make sure you remind them! It is for a good cause. Not all reviews are going to be 100% positive. For the negatives on this location. 1) They should remind themselves to ask you to round up. 2) Parking can be difficult at times because it is a pretty busy lot with a Starbucks right next door. read more

Great service!!! Amazing food!!!! The beef and cheddar BBQ brisket is bomb. The bread is soft, the meat is softer and super smokey, and the sauce is sweet. Great balance and flavor. read more

Took 2 employees here today to pick up lunch to go. Very clean place. I also noted the very friendly (and mature) help... what a pleasure to do business with someone who actually speaks clearly, understands their product, suggests options, and in general has their act together. The menu is likewise easy to understand, with pictures and suggestions all right there on the wall... if you can see the wall, you can find something you'll like. The price was about the same as Subway, but considerably less than Jersey Mike's. My sandwich was a pastrami & brisket with provolone... I forget what they call it, but damn... it was great! The large size was more than enough for me. I don't live near this location (or near any others according to their website), but I do hope they open a location in the Anaheim/Buena Park area in the future. read more