Have your order's checked before they leave the building!!!!! Ordered online and they left out items. Tried doing the survey on the receipt. It it's just click bate. Went through multiple websites and can't find a way to contact customer service. When you short my order, owe me money back, and I can't get it, it means I won't be back for AWHILE, if at all. read more

Medium turkey sub, not as good as their neighbors at jimmy John's but was the best temperature for a warm sub ever! Yummy food. I will definitely have to try it out again soon. Till next time, thanks for reading my review. read more

Firehouse Subs - "Boots on the ground" - Sandwiches Near Me - Lansing, Michigan

Food Was good. Building was pretty dirty when I was in there. I know it is winter and there is salt and residue. But this was not just that. i think that they need better housekeeping practices and the employees should wear hair nets. Gentleman with long hair making sandwiches with a hat on but his hair was still all over! read more

Firehouse Sub Downtown - Placed a large lunch order through the app last night. After speaking with the store the day before and letting them know I need it at a certain time. The app said it was going to be an hour later than I needed it and no way to change it. Not only did they have the subs ready when I needed them (the original time) every sub was made correctly. Great job! Will be a return customer. read more

Tasty sub but the smoked brisket sub needs something crunchy in it. The bread was crunchy when toasted and soft in the middle. The side salad was better than most read more

Firehouse Subs - Combo - Sandwiches Near Me - Lansing, Michigan

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I am updating my ranking as this location was AMAZING today. The staff was friendly, knowledgeable and fast. Love Firehouse Subs!! read more

Firehouse Subs - Improper use of mask. - Sandwiches Near Me - Lansing, Michigan

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I gave 2 stars because the food quality is a 4 out 5 but the customer service is at 0. After waiting in line for 10 minutes it took another 15 before my sandwich was finished. The worst part was watching the 3 employees moving from 1 station to the next and ignoring the line. I was late back to work which acquired me a point for bad attendance and had to eat my lunch on my break 2 hours later because it might be called a lunch hour but in reality it's 30 minutes. During a lunch rush 1 person should stay at the register taking orders as the rest of the employees make the food. Usually we call in our order but they were not answering the phone. Lesson learned today, if you cannot pre order over the phone don't bother wasting your time or lunch period. read more

I eat here at Firehouse subs all the time. This is my first visit to Lansing, MI location. I am pleased to see they are consistent no matter what state I'm in. They do offer military discount. The price difference is a little higher here, but I guess it comes with the cost of living. The store was clean and well kept. I stopped here because it was a familiar place. From order to finish it took about 10- 15 minutes. I got it to go because of my time. Great job! read more

Firehouse Subs - Inside behind the counter everybody is working hard - Sandwiches Near Me - Lansing, Michigan

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Came to Lansing for work. Typically go to Jimmy John's or Jersey Mike's but decided to try Firehouse. Tried to order from the app and on the website before hand to avoid waiting in line during the lunch hour. Neither worked so decided to walk there. Line was super long. After waiting 10 minutes to get to the front of the line was told it would be a 10-15 minute wait for food. Fine, I've already waited in line for 10 minutes to get to this point. I'm committed now. Ordered a create your own sub with veggies and asked it be cold. Gave a list of the items I wanted. After waiting 15 minutes to get my sub I get it and the bag feels warm like it was a warm sub. Wasn't going to wait back in the line because there were people everywhere. Got back to work and realized they had rang me up for a veggie sub that has mushrooms on it and it was warm. Asked for chopped pickles and banana peppers on it and neither were. I also saw a side looked like it had some type of dressing on it...like it touched something with dressing. I also asked for salt and pepper and it didn't have that in it. For the time that was spent waiting for it, at least it could have been made to what I ordered. I knew I should have went to Jimmy John's instead. Would never go back to this establishment. read more

Firehouse Subs - a close up of a sub sandwich - Sandwiches Near Me - Lansing, Michigan

Good food, good employees, good atmosphere. Everything was very fast, fresh and filling. Don't waste your time at Subway when they have sub shops like this around! read more

Firehouse Subs - Snokehouse Beef & Cheddar Brisket - Sandwiches Near Me - Lansing, Michigan

First time visiting this sub establishment and I must say truly the best if I ever had today!

Great subs!! Love having firehouse subs, the steamed cooked meat is amazing and a big game changer. The location was clean and workers were great. The soda machine is had a selection of like over 200+ choices which is great. Before COVID the had a great selection of sauces you could choose but im not sure if they still have that. Totally recommend giving this place a try! read more

Recently moved to downtown Lansing and am trying out all the food places. They have an order online and pick up service that seems to be a great idea. I created the order at 6:30pm to be ready at 6:50pm. I walked into the establishment at 6:55pm with absolutely no one in sight. An employee outside smoking a cigarette. She finishes her break and comes in just a minute later. She approaches the counter and asks our order. We said we placed one online and here for pick up. Needless to say, my order of two subs wasn't ready and it's now 7:05pm and I'm still waiting here. This was supposed to be a quick pick up service and the employees are blaming one another which shows that this place is dysfunctional. I was very excited for this place and now I'm leaving with a bad taste in my mouth and a dislike for this place. But hey, at least the food is fresh lol read more

Firehouse Subs - Sandwiches Near Me - Lansing, Michigan

food was fine but the guy with green hair at the register was not friendly nor nice he probably shouldn't be working the register so he doesn't have to talk to people instead of being rude besides that other staff were fine just not impressed with how he acted read more

I will start by saying I've never been more insulted In a food establishment than this place. T mobile Tuesday did a coupon in conjunction with firehouse subs. The Two Owners basically discussed how we were robing them by using that coupon off in the distance and while we waited on our food. 5 minutes of just complaining as if we weren't in the room. Would never come back here. They kept complaining how sales were only down at their location. The only one in Lansing. Must be poorly managed. read more

Fairly quick lunch spot. Not quite as freaky fast as Jimmy John's, but that is because the subs are warm and delicious. The subs are ideal for those days you need a warm sandwich, not just a diy homewich. I little overpriced in my opinion, but you pay for convenience. read more

Great service and as always GREAT FOOD!!! I've been all over the country and Firehouse is my favorite sub shop. Glad there's one in my home town now. I will definitely make this a regular lunch stop. read more

Keane was a beacon of light and so helpful. I've worked in food before and I know it can be difficult to keep a positive attitude but he makes it look easy. So very nice. He made my boyfriend and I's subs so fast which was great because I was in a bit of a hurry to get to work. The subs were delicious! Almost went to Jimmy John's but I'm glad we went here instead. read more

I like the Italian sub. The bread is soft, and the texture of the meats are good. I like a lot of dressing on my sandwiches so I have to ask for extra here since they are a little stingy with their condiments. read more

Awesome place, customer service done Right. Friendly Staff great management and local Owner present. Definitely gets 5 stars

I eat here all the time for lunch. Despite it being quite busy during lunch time on weekdays the service is usually quick. The "sub of the day" is usually my go to. Prices are a little above most sub spots but the quality of the food is also better than most sub places. Will be back again in the future and will recommend to any friend. read more

This is a good firehouse, and the service is normally great. But if you have ever called In to place an order, or placed one online, you know they DO NOT even acknowledge the phone ringing and online orders are ALWAYS 15 minutes longer of a wait than any other sandwich. I don't normally leave bad reviews on yelp, but this place SERIOUSLY needs to train their employees to treat all orders. They literally disregard online & phone orders completely. read more

My son and I stopped in about a 1/2 hour before close on a Friday night. The two employees made no attempts to cover their disgust (they started shutting lights off while we were still waiting for our food at 15 minutes til close). The kid working the register couldn't tell me what was on a veggie sub (being vegetarian, it was the ONLY option). Finally I said, am I supposed to tell you what I want on it? He told me it comes a certain way, he just didn't know what way that was. I pressed again for an answer of what was on the sandwich and finally just settled for telling him what I didn't want. BTW, my sandwich turned out to be mostly onions, with some green peppers, cucumbers, black olives, pickles, mustard and mayo. So, essentially an onion sandwich for $7. We were the only two people there and it still took about 15 minutes for them to make two sandwiches. Our food was very underwhelming and the prices were way too high for what you get. It's not worth going back again. read more

Been waiting for my food for 21 minutes now... it isn't that busy. Employees don't look eager to work. I'll let you know when I get my food. Got my food, it was amazing. (10/10) worth it. read more

The service is good and the subs are equally good. Meals are prepared fast too! Little overwhelming when you first walk in. Tip: start at the left end of the counter. read more

Great food, great service. The turkey & cranberry sub was delicious! Service was quick, and while the place was packed, it wasn't uncomfortable to eat in. read more

The best sub in down town. You get what you pay for, and here is a good example of that. The people are so friendly at this place. Nice to still have someone bring your order out like a expensive restaurant. Rock on fire house! read more

Pretty decent place. I was bummed that my Italian sub was mostly ham but ¯\_(ツ)_/¯ it was hot and flavorful! Kinda spendy though. I'll definitely get something different next time I come! read more

Great food, plenty of meat I had the Italian and loved it definitely recommend this place for lunch or dinner

Second time they messed my my order. The first time I went it was a busy lunchtime rush and they messed up the bread, which whatever, it happens. It was slow, also. The second trip I got the puller pork sandwich, which took over 20 min to make with no one in line and three workers making subs and they forgot the cheese and the bbq sauce! Get your stuff together! read more

I have tried several sandwiches from Firehouse Subs. My favorite has turkey and green salsa verde. It's advertised as being "lite" or under 500 calories. When I change up the sandwich by requesting no lettuce and no mayo, they always get it right. read more

I ordered online for pick up. Food probably would've been better if they had made the sandwiches right. On our order one sandwich was supposed to only have meat, cheese and lettuce but they also put the mayo, mustard, onions and tomatoes on it. Kids grilled cheese was dry and barely had any cheese so my son didn't want to eat it. Don't think I'll be wasting money here again. read more

The service was outstanding. The manager Sam made sure everything was just right. My sub came out in a timely manner. He suggested the beef brisket sub. It was delicious!! I like it so much I brought another home for my teenager to try. He liked it just as much as I did. The sub had a good amount of meat and was a decent value for the price. read more

Out of all the sub places in downtown lansing this is the place to be... Great subs I love the turkey bacon sub...mmmmmm

Cheddar and brisket sandwich is amazing. Service was fast. Just seemed just a tad over priced.

Love the selection and food! I got a meatball sub and was surprised with the additional options of traditional, with pepperoni, and sweet & spicy. read more

I love the concept that they have here of Retired firefighters the food is ok not much flavor very small subs very little meat mostly Bread I hate to say this but I would recommend to very little people read more

We came here starving after an afternoon in Lansing. Hubby had experienced Firehouse in Berkley but my son and I were first timers. We split the large turkey bacon ranch sub which was pretty good and they have Miss Vicki's chips so that was a bonus. Hubby said this location's sub was a little more messy but the taste was consistent. It almost reminds me of a Quizno's sub, but in a good way. I loved that they had grilled cheese on the kid's menu and that it came with a "dessert", cookie or a brownie. My son isn't a huge fan of lunchmeat so I was a bit nervous and the grilled cheese was a perfect choice. His favorite thing was the plastic fire chief hat, which we had to grab ourselves. As a first timer, I would have appreciated more information about where to get everything that came with the meals but overall it was a good experience. I probably won't be back to that location as we don't live in the area but the under 500 calorie options looked really delicious for future reference! read more

When I tried to place an order for delivery, they would only deliver if I ordered at least 3 subs.

Long lines for both the ordering and then the drinks which use the Coke Freestyle machine. Especially when small children are infatuated with the machine and can't make a decision Food prep is much longer that need with 4 people making subs Average price for a combo meal is $8-11. No WiFi and no outlets for you to jump on your laptop if you need it. Better choices and better value all along on Washington Square for a quick lunch. read more